What does this section cover?

When to use Change Subscription Distribution

Use Change Subscription Distribution to: 

In CRM.COM you have the option to easily switch services and installed items between provisioning distributors. This is possible either for existing/active provisioning distributors. More specifically the available actions are the following:

• Installed Items
  • It changes the provisioning distributor of one or multiple installed items of a specific subscription
    • Move an installed item which is already distributed to another Subscription Provisioning Distributor 
      OR 
    • Enable the distribution of an installed item with no distribution to an existing Subscription Provisioning Distributor 
      OR 
    • Remove the distribution of a distributed item from its related Subscription Provisioning Distributor

• Services
  • It changes the provisioning distributor of one or multiple subscription services of a specific subscription. The action will either:
    • Move a service which is already distributed to another Subscription Provisioning Distributor
      OR  
    • Enable the distribution of a service with no distribution to an existing Subscription Provisioning Distributor
      OR 
    • Remove the distribution of a distributed service from its related Subscription Provisioning Distributor

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Change Subscription Distribution Information

Action can be scheduled
Behavior Code	CHANGESUBSCRIPTIONDISTRIBUTION
Business Classification Code	SWAPSUBSCRIPTIONDISTRIBUTION

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Restrictions & Validations

Executing Change Subscription Distribution

1. Navigate to BILLING APPLICATION > BILLING > SUBSCRIPTIONS > MANAGE SUBSCRIPTIONS
2. Search for the Subscription you are looking for, using the criteria section
3. Click on the Subscription number to go to the Data Entry page of the subscription
4. On the left hand side of the screen you can see the ACTION PANEL
5. Click on Subscription Service Related Actions OR Subscription Installed Items Related Actions ORon  Subscription Related Actions to expand 
6. Find the action you would like to execute and click on the link to open the action details in a modal window
7. If required check the following sections for information 
   

   1. EXISTING SUBSCRIPTION SERVICES

      1.  Provides an overview of the existing subscription services 

   2. EXISTING SUBSCRIPTION INSTALLED ITEMS

      1. Provides an overview of the existing subscription installed items

   3. UNSETTLED BILLS

      1. Provides an overview of any Bills related to the subscription and have not yet been settled

8. SUBSCRIPTION ACTION DETAILS

9. Classifications: Select Action Classification, which essentially is the business classification code for actions that for the same behavior code have multiple business classification

Action
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10. Services

    1. Select the service for which you would like to change the distributor
    2. Move to Service Distribution and click on DISABLE or ENABLE links accordingly
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11. INSTALLED ITEMS

    1. Select the installed item for which you would like to change the distributor
    2. Move to Service Distribution and click on DISABLE or ENABLE links accordingly
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12. PREVIEW ACTION PANEL

    1. Service Distributions to be Modified

       1.  Provides an overview of the changes related to service distribution that will be executed once the action submitted

    2. Installed Item Distributions to be Modified

       1.  Provides an overview of the changes related to installed item distribution that will be executed once the action submitted

13. SUBSCRIPTION ACTION DETAILS

    1. Action Type: Select action type from the drop down if you have configured custom actions in the system, using the specific behaviour code
    2. Sub Action Type: Select action type from the drop down if you have configured custom actions in the system, using the specific business classification code
       Classification, Action Type and Sub Action type are visible only if applicable
    3. Performed By User : Search and add the user that logs the action 
       If you leave empty then the Logged in user will be set

    4. Performed Date: Click on the calendar icon and select date and time

       info

       If the Subscription Action is related to ACTIVATION of a service, then the Performed Date can be set in the past and billing will start the billing of the service(s) based on the Performed date. Even though date can be set in the past, it must be after the service was added on the subscription as Draft

       Include PageScheduling Subscription action - GlobalScheduling Subscription action - Global
14. Click on "SUBMIT"
    Action will be validated as provided in the section below and submitted if validations are passed

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System Processing

Once the action is submitted the following changes will be carried out by the system:

• Add related provisioning distributors, if they do not already exist
• Removes the initial distribution of the specified installed item, if an installed item's distribution change was specified
• Removes the initial distribution of the specified service, if a service's distribution change was specified
   
• Distributes the specified installed item to the new distributor, but only as long as a new distributor was specified
  • The new Subscription Provisioning Distribution record is marked as "not initialised"
• Distributes the specified service to the new distributor, but only as long as a new distributor was specified
  • The new Subscription Provisioning Distribution record is marked as "not authorised"