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Learn to work with usage service catalogues |
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On this page
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Overview
Usage Service catalogues (USCs) are catalogues for products that are offered on customer request and charged based on their consumption. USCs contain information on pricing and service validity and options for integrating with third party provisioning systems.
Usage Service catalogue Features
- Services in USCs include Pay-per-view (PPV) or Video on demand (VOD) movies, video games or telephone calls, making USCs suitable for supporting the Over-the-top (OTT) business model. Despite their name, USCs can also contain physical goods (such as fuel) and can therefore support diverse lines of business.
- Use usage service catalogue definitions to define standard rates for services of the same type, for efficiency when creating usage service catalogues.
- Usage services are added to subscriptions, managed and billed through the 'Add Usage Service' subscription action.
- Addition of usage services to a subscription may require the presence of a termed service on the subscription, which can be defined through the usage service catalogue.
- Usage services from multiple catalogues may be selected and added to a subscription.
- When a usage service is added a Usage Detail Record is created which holds information related to the order of the usage service and used for billing.
- Already rated (billed) usage services (i.e. UDRs) can be imported into CRM.COM from external system in which cases billing in CRM.COM can handle only additional discounts provided.
Setting Up Usage Service catalogues
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Configuration > Finance Application > Usage Service catalogues |
Definitions
A usage service catalogue definition is the set of business rules that determine the behaviour of catalogues maintained in the system.
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- The types of usage services that will be available
- Default billing rates for each service that can be added to the catalogue
- The available provisioning providers.
Usage Service catalogue Definition Data Entry page
Definition fields
The table describes the sections of the Usage Service catalogue Definition Data Entry page and explains how the fields in the page are used.
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Allowed Attributes Defines the attributes that can be used for creating or modifying Usage Service catalogues. | |
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Provisioning Providers | Define the providers that will be available when creating new service catalogues, and a default provider. If the service is offered by a third party, then its provider and necessary information (e.g., the provisioning ID) will be available directly from the catalogue. |
Usage Service Types | Define the product types that can be added to the catalogue and the default type when creating a new catalogue. |
Default Rates Per Usage Service Type Predefined rates based on product type speed up the setup of catalogues. The rate for each added product type is assigned in the definition and can be modified | |
Rated: Select for usage services imported to CRM.COM (through the WEB API) whose billing rates are determined by third party systems. When checked, the 'Base Rate' and 'Tiered Rates' fields in the catalogue will be unavailable. Base Rate: The basic charge for the service type, which is applied if tiered rates are not defined or their conditions are not fulfilled. | |
Tiered Rates | Used to provide discounted rates as long as the conditions are met. Several tiered rates can be specified as long as their conditions do not overlap. Each rate is defined in a different row and applied if the row conditions are met. Tiered rates consist of:
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Related configuration areas
The following module is related to usage service catalogues and may be configured for the usage service catalogues module to operate at its full capacity.
Manual Link | Area | Description |
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Products | Product Types and Products | Product types must be configured in order to be rated. |
Usage Detail Records (UDRs) | Setting up UDRs | Set up Usage Detail Records attributes which can be used as conditions in the tiered rates of catalogues and catalogue definitions |
Billing Term Scheme | Define the maximum number of unbilled UDRs that should be present in the system or the maximum cumulative amount from ordered UDRs (within a subscription), before being billed. |
Using Usage Service catalogues
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Finance > Product & Pricing > Usage Service catalogues > Manage Usage Service catalogues |
Usage Service catalogue Data Entry page
Usage service catalogue fields
The table describes the sections of the Usage Service catalogue Data Entry page and explains how the fields in the page are used.
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Main Information | |
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Termed Service Requirements: Subject to business rules, subscribers can be charged a monthly service fee (such as a VOD service subscription fee), as a prerequisite for ordering a usage service (e.g., a movie). The service fee can be defined in CRM.COM as an optional termed service. Select between:
Provisioning Provider: A catalogue is associated with a third-party service provider, so that information (such as the provisioning ID) can be obtained directly from the catalogue. The provider must be defined in the active usage service catalogue definition to be available for selection. Life Cycle State represents the operational condition of the catalogue, which can be:
Services can only be added to subscriptions from 'Effective' usage service catalogues. | |
Validity | |
The period during which the catalogue is available and its services can be added to subscriptions. It can be set to 'Always Valid' or 'Valid for Specific Period'. E.g., Some movies can be made available only during summer. | |
Usage Services | |
The list of offerings of the specific catalogue, their rates (which can be conditional) and their validity. Usage Service: An offering from the specific catalogue. Only services of the type designated in the active usage service catalogue definition can be added. Rated: Select for usage services imported to CRM.COM (through the WEB API) whose billing rates are determined by third party systems. When checked, the 'Base Rate' and 'Tiered Rates' fields in the catalogue will be unavailable. Usage services with a type designated in the active catalogue definition as Rated, will automatically be enabled in the catalogue. Base Rate: The basic charge for the service type, which is applied if tiered rates are not defined or their conditions are not fulfilled. Provisioning ID: Identification supplied for each service by the third-party provider. An ID must be provided for all usage services whose product type is classified as a provisioning service. Start Date / Time: when the provisioning of a service (such as a Pay-per-view show) will begin. E.g., at 09:00 on 1 Jan. 2017. End Date / Time: when the provisioning of the service will end. E.g., 00:00 on 2 Jan. 2017. | |
Tiered Rates | Used to provide discounted rates as long as the conditions are met. Several tiered rates can be specified as long as their conditions do not overlap. Each rate is defined in a different row and applied if the row conditions are met. Each rate is defined in a different row. Tiered rates consist of:
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Subscription Conditions | |
Define the Types of subscriptions, Billing Term Schemes, subscriber Price Plans and Termed Subscription Services that should be present on subscriptions to enable the addition of services from this catalogue. Multiple rows can be added in each section and at least one of the conditions should be fulfilled in each row for the usage service catalogue to be available. Conditions added in multiple sections (such as an account classification and subscription type) must all be fulfilled. | |
Accounts Receivable Conditions | |
Define the accounts receivable Classifications and Credit Ratings that enable the addition of services from this catalogue. Multiple rows can be added in each section and at least one of the conditions should be fulfilled in each row for the usage service catalogue to be available. Conditions added in multiple sections (such as an account classification and subscription type) must all be fulfilled. |
Creating and processing usage service catalogues
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Actions are subject to validations, which take place before an action is initiated (prerequisite) or after it is submitted (postcondition). |
Selecting and creating a usage service catalogues
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Specify the criteria that match the usage service catalogues you are interested in or use NEW from the Actions menu to create a new catalogue. Provide the mandatory information and SAVE the catalogue. The life cycle state of the catalogue must be 'Effective' in order to start adding services to a subscription from the catalogue.
Editing existing usage service catalogues
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Use EDIT from the Actions Menu to add new, edit or delete existing usage service rates or change the validity and conditions set on the catalogue.
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Prerequisites | Catalogues must be in a 'Draft', 'Effective' or 'Not Effective' life cycle state to be updated. |
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Postconditions | Usage services can be removed from catalogues in a 'Draft', 'Effective' or 'Not Effective' life cycle state, provided that services added on subscriptions are already billed. Information on the service can be updated even if the service was added to a subscription and not billed. |
Deleting a usage service catalogue
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Use DELETE from the Actions Menu to remove a usage service catalogue from the list of available catalogues.
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Prerequisites | Catalogues can be deleted if their life cycle state is 'Draft' or 'Cancelled' and as long as any services added on subscriptions are already billed. |
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Cancelling a usage service catalogue
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Cancel a catalogue and its included services so that it is no longer available to subscriptions. Cancelled catalogues can still be viewed in the system. They can be deleted but not modified.
To cancel a catalogue from the Data Entry page, click Cancel in the Actions Menu.
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Prerequisites | Catalogues in a 'Draft', 'Effective' or 'Not Effective' life cycle state can be cancelled, provided that services added on subscriptions are already billed. |
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Changing the life cycle state of a usage service catalogue
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The life cycle state of a usage service catalogue can be altered from the Actions Menu.
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Prerequisites | The life cycle state of a catalogue can go from 'Draft' or 'Not Effective' to 'Effective', and from 'Effective' to 'Not Effective'. |
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Usage Service Catalogues Business Example
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Scenario 1 Company ZX has introduced new packages for (Over-the-top) OTT subscribers. The OTT packages include several PPV (Pay-per-view) movies. • Movies are charged €5.00 when provided between 00:01 and 6:59 and €10.00 during the rest of the day. Customers can place their orders from their decoders or by calling the call centre. Solution To meet the above requirement: • Product types of classification 'service' and service type, 'usage' and 'termed' must be configured Configuration Product Types
Products
Provisioning Provider example
Usage Service catalogue Definitions
Usage Service catalogue for Normal Subscribers
Usage Service catalogue for VIP Subscribers
Normal Billing Term Scheme
User Process
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Glossary
CRM.COM Term | Definition | ||||||
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Over-the-top (OTT) | A broadcasting model where media (video, audio) are transmitted via the Internet as standalone products, without the need for a cable or satellite operator. | ||||||
Usage Detail Records (UDRs) | Information describing the use of Usage Subscription Services. | ||||||
| Third-party systems Conditional Access (CA) and Over-the-top (OTT) platforms with which CRM.COM integrates to provide services such as video content, telephony or games. | ||||||
Termed Service | A service that is billed for a recurring period. | ||||||
Subscription | A collection of customer services billed on a recurring, usage or one-time basis. | ||||||
Accounts Receivable | A ledger of the financial transactions carried out between a company and its customers, such as invoices and payments. |
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