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Learn to work with usage service catalogscatalogues

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Overview

Usage Service Catalogs maintain information related to services which are provided upon catalogues (USCs) are catalogues for products that are offered on customer request and charged based on their usage. Usage services may vary from movies (PPV and VOD) to video consumption. USCs contain information on pricing and service validity and options for integrating with third party provisioning systems.  

Usage Service catalogue Features

  • Services in USCs include Pay-per-view (PPV) or Video on demand (VOD) movies, video games or telephone calls

...

Major features

  • Information included in the catalogs includes the pricing of the service which can differ based on its usage as well as the validity of the services. 
  • Additional information required when integrating with third party systems that provide the provisioning,  such as provider and provisioning id is included in the catalogs.
  • Over-The-Top (OTT) business model is supported by using usage service catalogs.
  • Usage service catalog services are available to be added to subscriptions , making USCs suitable for supporting the Over-the-top (OTT) business model.  Despite their name, USCs can also contain physical goods (such as fuel) and can therefore support diverse lines of business.
  • Use usage service catalogue definitions to define standard rates for services of the same type, for efficiency when creating usage service catalogues.
  • Usage services are added to subscriptions, managed and billed through the 'Add Usage Service' subscription action, through which they are managed and billed.

Setting Up Usage Service Catalogs

Info
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 Configuration > Finance Application > Usage Service Catalogs

Business definitions

Usage Service Catalog Definitions are business rules used to provide general rules for Usage Service Catalogs maintained in the system. Define the allowed usage service types and the provisioning providers available when creating a usage service catalog,  as well as default billing rates for different type of usage services to be added to catalogs.

Usage Service Catalog Definition Data Entry page

Usage Service Catalog Definition Data Entry pageImage Removed

Definition fields

This table contains an explanation of the sections of the usage service catalog definition Data Entry page, a description of the usage of its fields and additional information.

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Allowed Attributes

Defines the attributes that can be used for creating or modifying Usage Service Catalogs.

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To limit the time needed to setup your catalogs, you can predefine rates based on the product type. In this way each product added will get the rate defined in the definition for its type and you only amend to a different rate if needed.

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Pre-Rated: There are cases where rates to services are initiated from third party systems. These services can then be imported to CRM.COM through the WEB API but you may choose not to apply CRM.COM rates as the rate comes directly from the external system. By checking the pre-rated field, then usage services are billed based on the rates imported, therefore the Base Rate' and 'Tiered Rates' fields in the catalog will not be available to be set.

Base Rate: The base rate of services of the specified usage service type.

...

The tiered rates of the specified usage service type. Each rate is defined in a different row and it will be applied only if the conditions defined on the row are met. You can define multiple rates but the conditions should not overlap. Tiered rates consist of the following:

  • Conditions
    • Usage Method: The usage method that will be used to provision the usage service
    • Device: The device that will be used to provision the usage service
    • Source Category: The source category that will initiate the provisioning of the usage service
    • Destination Category: The destination category that will receive the provisioning of the usage service
    • Usage Start Time (inclusive): The time of the day that the usage started
    • Usage End Time (inclusive): The time of the day that the usage ended
    • Minimum Usage (Inclusive): The minimum usage of the usage service
    • Maximum Usage (Inclusive): The maximum usage of the usage service
  • Rate: The rate that will be applied if the conditions above are fulfilled.

Note

Tiered Rates conditions should not overlap. e.g. You cannot define the same condition in two different rows with a different Tiered Rate.

Related configuration areas

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  • .
  • Addition of usage services to a subscription may require the presence of a termed service on the subscription, which can be defined through the usage service catalogue.
  • Usage services from multiple catalogues may be selected and added to a subscription.
  • When a usage service is added a Usage Detail Record is created which holds information related to the order of the usage service and used for billing.
  • Already rated (billed) usage services (i.e. UDRs) can be imported into CRM.COM from external system in which cases billing in CRM.COM can handle only additional discounts provided.


Setting Up Usage Service catalogues

Info
iconfalse
 Configuration > Finance Application > Usage Service catalogues

Definitions

A usage service catalogue definition is the set of business rules that determine the behaviour of catalogues maintained in the system.

The following must be defined when creating a catalogue:

  • The types of usage services that will be available
  • Default billing rates for each service that can be added to the catalogue
  • The available provisioning providers


Usage Service catalogue Definition Data Entry page

Usage Service Catalog Definition Data Entry pageImage Added

Definition fields

The table describes the sections of the Usage Service catalogue Definition Data Entry page and explains how the fields in the page are used.

 Mandatory   Configurable

Allowed Attributes

Defines the attributes that can be used for creating or modifying Usage Service catalogues.

Provisioning Providers

Define the providers that will be available when creating new service catalogues, and a default provider.  If the service is offered by a third party, then its provider and necessary information (e.g., the provisioning ID) will be available directly from the catalogue.

Usage Service Types

Define the product types that can be added to the catalogue and the default type when creating a new catalogue.

Default Rates Per Usage Service Type

Predefined rates based on product type speed up the setup of catalogues.

The rate for each added product type is assigned in the definition and can be modified

Rated: Select for usage services imported to CRM.COM (through the WEB API) whose billing rates are determined by third party systems.  When checked, the 'Base Rate' and 'Tiered Rates' fields in the catalogue will be unavailable.

Base Rate: The basic charge for the service type, which is applied if tiered rates are not defined or their conditions are not fulfilled.

Tiered Rates

Used to provide discounted rates as long as the conditions are met. Several tiered rates can be specified as long as their conditions do not overlap. Each rate is defined in a different row and applied if the row conditions are met.

Tiered rates consist of:

  • Conditions
    • Usage Method
    • Device
    • Source Category (that will initiate the provisioning)
    • Destination Category (that will receive the provisioning)
    • Usage Start Time (inclusive)
    • Usage End Time (inclusive)
    • Minimum Usage (inclusive)
    • Maximum Usage (inclusive)
  • Rate

Related configuration areas

The following module is related to usage service catalogues and may be configured for the usage service catalogues module to operate at its full capacity.

Manual LinkAreaDescription
ProductsProduct Types and ProductsThe product types that you would like to provide a rate for must already be configured.

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Using Usage Service Catalogs

Info

Finance > Product & Pricing > Usage Service Catalogs > Manage Usage Service Catalogs

Usage Service Catalog Data Entry page

Usage Service Catalog Data Entry pageImage Removed

 

Usage service catalogs fields

This table contains an explanation of the sections of the usage service catalogs Data Entry page, a description of the usage of its fields and additional information.

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Defines the usage services offered through the specific catalog, their rates which can be based on conditions, and the validity period of each service.

Usage Service: The service which is available through the specific catalog. Only services that belong to a service type in the allowed service types of the 'Active' usage service catalog definition are available for addition.Pre-Rated: There are cases where rates to services are initiated from third party systems. These services can then be imported to CRM.COM through the WEB API but you may choose not to apply CRM.COM rates as the rate comes directly from the external system. By checking the pre-rated field, then usage services are billed based on the rates imported, therefore the
Main Information

Termed Service Requirements: There are cases where in order to order a usage service, such as a movie you would like your subscribers, to be paying a monthly service fee like a subscription fee to the VOD service. The service fee can be defined in CRM.COM as a termed service, and be set as a condition to allow a subscriber to order a movie. In other cases you might want to allow subscribers to order usage service with no prerequisites. According to your business rules select the appropriate setting.

  • Requires an effective termed service
  • Requires a termed service (effective or not effective)
  • Does not require a termed service

Provisioning Provider: If services are related to third party provisioning providers then the catalog can be related to the provider, so that required information (such as, provisioning id) is directly provided from the catalog instead of the provider.
Only provisioning provider defined in the 'active' usage service catalog definition are available for selection

Life Cycle State: The life cycle state of the usage service catalog which can be one of the following. 

  • 'Draft'
  • 'Effective'
  • 'Not Effective'
  • 'Cancelled'

Note that only services from 'Effective' usage service catalogs can be added to subscriptions.

Validity

Defines the period for which the catalog is available and its services can be used to be added to subscriptions; validity can be set to always, for a user defined period or from a date onward.

For example you can provide your customers with a number of services, such as movies that will only be available during Summer months.

Usage Services

Product types must be configured in order to be rated.

Usage Detail Records (UDRs)Setting up UDRsSet up Usage Detail Records attributes which can be used as conditions in the tiered rates of catalogues and catalogue definitions

Normal Subscriptions

Billing Term SchemeDefine the maximum number of unbilled UDRs that should be present in the system or the maximum cumulative amount from ordered UDRs (within a subscription), before being billed.

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Using Usage Service catalogues

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Finance > Product & Pricing > Usage Service catalogues > Manage Usage Service catalogues

Usage Service catalogue Data Entry page

Usage Service Catalog Data Entry pageImage Added

 

Usage service catalogue fields

The table describes the sections of the Usage Service catalogue Data Entry page and explains how the fields in the page are used.

 Mandatory   Configurable

Accounts Receivable ConditionsDefines conditions related with Accounts Receivable that should be fulfilled for the Usage Service Catalog to be available for selection Condition section. For example, in Subscription Type conditions three Subscription Types can be added. At Usage Service Catalog If conditions are , e.g. an Account Classification and Subscription Type, then both conditions must be met. The credit rating of the account handling the billing of the subscription should have to be allowed to add services from the catalog
Main Information

Termed Service Requirements:

Subject to business rules, subscribers can be charged a monthly service fee (such as a VOD service subscription fee), as a prerequisite for ordering a usage service (e.g., a movie).  The service fee can be defined in CRM.COM as an optional termed service. Select between:

  • Requires an Effective Termed Service (a termed service must be present and effective on the subscription)
  • Requires a Termed Service (a termed service must be present on the subscription)
  • Does Not Require a Termed Service

Provisioning Provider: A catalogue is associated with a third-party service provider, so that information (such as the provisioning ID) can be obtained directly from the catalogue.  The provider must be defined in the active usage service catalogue definition to be available for selection.

Life Cycle State represents the operational condition of the catalogue, which can be: 

  • Draft
  • Effective
  • Not Effective
  • Cancelled

Services can only be added to subscriptions from 'Effective' usage service catalogues.

Validity

The period during which the catalogue is available and its services can be added to subscriptions.

It can be set to 'Always Valid' or 'Valid for Specific Period'.

E.g., Some movies can be made available only during summer.

Usage Services

The list of offerings of the specific catalogue, their rates (which can be conditional) and their validity.

Usage Service: An offering from the specific catalogue. Only services of the type designated in the active usage service catalogue definition can be added.  

Rated: Select for usage services imported to CRM.COM (through the WEB API) whose billing rates are determined by third party systems.  When checked, the 'Base Rate' and 'Tiered Rates' fields in the catalog catalogue will not be available to be set.
If the usage service type of the service is set as Pre-Rated through the 'Active' usage service catalogs definition, then it will automatically be enabled on catalog as wellbe unavailable.  Usage services with a type designated in the active catalogue definition as Rated, will automatically be enabled in the catalogue.

Base Rate:The base rate of the specified usage service. The base rate basic charge for the service type, which is applied if no tiered rates are not defined or if tiered rates are defined but their conditions are not fulfilled.

Provisioning ID: The ID that will be used to provision the usage service from the third party system; i.e. the provisioning provider.
This information is applicable and mandatory if the usage service is of a product type that Identification supplied for each service by the third-party provider.  An ID must be provided for all usage services whose product type is classified as a provisioning service in the product types. Provisioning id .
The ID can also be defined on the Provisioning Providerentered through the Data Entry page of each provider in the provisioning module.

Start Date / Time: The date and time during which when the provisioning of the usage service will start. For example you can set that a PPV show will be available from the 1st of January 2017 9:00 ama service (such as a Pay-per-view show) will begin. E.g., at 09:00 on 1 Jan. 2017.

End Date / Time: The date and time during which when the provisioning of the usage service will end. For example you can set that a PPV show will be available till the 2nd of January 2017 0:00 pm. E.g., 00:00 on 2 Jan. 2017.

Tiered Rates

Through tiered rates Used to provide rates which are different than the base rate and are applied given that certain conditions are met. Multiple discounted rates as long as the conditions are met. Several tiered rates can be specified but the specified conditions should not overlap. At least one condition should be specified if a rate is specified. as long as their conditions do not overlap. Each rate is defined in a different row and applied if the row conditions are met.  Each rate is defined in a different row.

Tiered rates consist of the following:

  • Conditions
    • Usage Method: The usage method that will be used to provision the usage service
    • Device: The device that will be used to provision the usage service
    • Source Category: The source category that will initiate the provisioning of the usage service
    • Destination Category: The destination category
    • Device
    • Source Category (that will initiate the provisioning)
    • Destination Category (that will receive the provisioning of the usage service)
    • Usage Start Time (inclusive): The time of the day that the usage started
    • Usage End Time (inclusive): The time of the day that the usage endedMinimum Usage (Inclusive): The minimum usage of the usage service
    • Minimum Usage (inclusive)
    • Maximum Usage (Inclusive): The maximum usage of the usage service
  • Rate: The rate that will be applied if the conditions above are fulfilled.

Subscription Conditions

Defines conditions related with subscriptions that should be fulfilled for the Usage Service Catalog and its services to be available for selection when adding services to the subscription

Multiple rows can be added in each Condition section. For example, in Subscription Type conditions three Subscription Types can be added. At least one of the conditions should be fulfilled for the Usage Service Catalog to be available. If conditions are added in multiple sections, e.g. an Account Classification and Subscription Type, then both conditions must be met

Types

The type the subscription should be of to be allowed to add services from the catalog.

Billing Term Schemes

The billing term scheme the subscription should have to be allowed to add services from the catalog.

Price PlansThe price plan the subscription should have of to be allowed to add services from the catalog.
Termed Subscription Services

The termed services belonging to the subscription. Only termed services or termed service types can be defined.

    • inclusive)
  • Rate

Subscription Conditions

Define the  Types of subscriptions, Billing Term Schemes, subscriber Price Plans and Termed Subscription Services that should be present on subscriptions to enable the addition of services from this catalogue.

Multiple rows can be added in each

section and at least one of the conditions should be fulfilled in each row for the

usage service catalogue to be available.


Conditions added in multiple sections

ClassificationsThe classification of the account handling the billing of the subscription should have to be allowed to add services from the catalog.
Credit Ratings

(such as an account classification and subscription type) must all be fulfilled.

Accounts Receivable Conditions

Define the accounts receivable Classifications and Credit Ratings that enable the addition of services from this catalogue.

Multiple rows can be added in each section and at least one of the conditions should be fulfilled in each row for the usage service catalogue to be available.

Conditions added in multiple sections (such as an account classification and subscription type) must all be fulfilled.


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Creating and processing usage service

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catalogues

Note

Actions are subject to validations, which take place before an action is initiated (prerequisite) or after it is submitted (postcondition).

Selecting and creating a usage service

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catalogues

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Specify the criteria that match the usage service catalogs you catalogues you are interested in , or click on use 
NEW from the Actions Menu menu to create a new usage service catalog. Proceed by providing catalogue. Provide the mandatory information as defined in the attributes table above before you SAVE the catalog. Make sure that the and SAVE the catalogue. The life cycle state of the catalog is set to catalogue must be 'Effective' and the validity dates are set correctly in order to be able to start adding services from the catalog services to a subscription from the catalogue. 

Editing existing usage service

...

catalogues

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Use 
EDIT from the Actions Menu to enter edit mode and add new usage service rates, edit or delete existing ones or change existing usage service rates or change the validity and conditions set on the catalogcatalogue.   

 Additional Information

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Prerequisites

Catalogs can only be updated if their life cycle state is:

Prerequisites

Catalogues must be in a 'Draft'

, '

Effective 

Effective'

or 'Not Effective' life cycle state to be updated.

Postconditions

Usage services already included in the catalog can be removed only if catalog's life cycle state is:from catalogues in a 'Draft', 'Effective' or 'Not Effective'


and
  • if service is already added to a subscription then it is already billed
  • (Service information life cycle state, provided that services added on subscriptions are already billed.

    Information on the service can be updated even if they are the service was added to a subscription and not already billed).

     

    Deleting a usage service

    ...

    catalogue

    ...


    Use DELETE from the Actions Menu to delete a Usage Service Catalog, so that it is no longer available in remove a usage service catalogue from the list of catalogsavailable catalogues.

    Additional Information

    Prerequisites

    Catalogs Catalogues can only be deleted if their life cycle state is : 'Draft' or 'Cancelled'


    and

    if any of its services is already added to a subscription then it is already billed

    as long as any services added on subscriptions are already billed.

    Cancelling a usage service

    ...

    catalogue

    ...


    Cancel a catalog catalogue and its included services so that it will is no longer be available to be added to a subscription but will still available to subscriptions.  Cancelled catalogues can still be viewed in the system. Cancelled catalogs   They can be deleted but not modified. 
    To cancel a catalog while in catalogue from the Data Entry page click on Actions> Cancel from , click Cancel in the Actions Menu.

    Additional Information

    Prerequisites

    Catalogs can only be cancelled if their life cycle state is:

    Catalogues in a 'Draft'

    or

    , 'Effective' or 'Not

    Effectivee'
    and
  • if any of its services is already added to a subscription then it is already billed
  • ...

    Effective' life cycle state can be cancelled, provided that services added on subscriptions are already billed.

    Changing the life cycle state of a usage service

    ...

    catalogue

    ...

    Alter the The life cycle state of a catalog from 'Effective' to 'Not Effective' and vice versa, to control when usage services from the specific catalog are available for selection to add to a subscription. 'Effective' catalogs are available to subscribers, while usage service catalogue can be altered from the Actions Menu.

    Select 'Set as Effective' to make the catalogue available to subscribers.  'Not Effective' and , 'Draft' and 'Cancelled' catalogs catalogues are not .  To change the state from the Actions Menu click on Actions > Set as Not Effective or Actions > Set as Effective

    Additional Information

    ...

    Prerequisites

    ...

    available to subscribers.

    Additional Information

    Prerequisites

    The life cycle state of a catalogue can go from 'Draft' or 'Not Effective' Catalogs can have their life cycle state changed to ' Not Effective' if existing life cycle state is 'Effective'to 'Effective', and from 'Effective' to 'Not Effective'.

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    Usage Service

    ...

    Catalogues Business

    ...

    Example

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    titleCompany ZX OTT Model

    Scenario 1

    Company ZX has introduced new packages for (Over-the-top) OTT subscribers. The OTT packages include several PPV (Pay-Perper-Viewview) movies.

    • Movies are charged €5.00 when provided between 00:01 and 6:59 and €10.00 at other timesduring the rest of the day.
    • Older movies are always charged €3.00 at all times.
    • To be able to order any a PPV moviesmovie, subscribers must first have an 'Effective' PPV Service service on their Subscriptionsubscription.
    Movies Movies are free free for VIP subscribers.
    The movies Movies should be billed instantly.

    Orders can be placed through customers' Customers can place their orders from their decoders or by calling the Call Centrecall centre.



    Solution

    To meet the above requirement the following system configurations must be performed:• Product Types (Type Service Usage)requirement:

    • Product types of classification 'service' and service type, 'usage' and 'termed' must be configured
    • Movies must be imported or created in the system with a usage service classification product type
    • Provider must be configured (provisioning IDs for each OTT Service should be defined)
    • Usage service catalog catalogue definitions must be configured and activated
    Usage Two usage service catalogs catalogues must be created including the movies to be made available
    ○ 1 Catalog for VIP subscribers
    ○ 1 Catalog for Normal subscribers available movies, one for VIP and one for normal subscribers
    • Normal billing term scheme , and usage service billing rules must be set so that for billing should to take place every time whenever one or more movies are added. 

    Configuration 

    Product Types

    Product TypesClassificationService TypeComposition MethodUsed For Provisioning
    Usage ServicesServiceUsageFlatYes
    Termed ServicesServiceTermedFlatYes

     

    Products

    ProductTypeInformation
    PPV ServiceTermed ServicesThis Service will be used Necessary in order to authorise the addition of PPV movies to the Subscriptionsubscription.
     
    PPV movies

    One product must be created per for each available PPV movie to be made available.

    Usage Services services are added in usage service catalogs and not in Price Planscatalogues (not price plans).

    Lord Of of the Rings 1Usage Serviceservice 
    SerendipityUsage Serviceservice 
    LimitlessUsage Service service 

     

    Provisioning Provider example
    NagraVision Media Live provider is used as an example:

    Provisioning ProviderProvisioning ProtocolEnd PointUsernamePasswordEncodingDistributorsServicesPhysical Goods
    Nagra Media PlatformNagra Media Live Platformhttp://ott.nagra.com/customer/VTV/api/smsservice_1.2?wsdlRequest passwordRequest passwordUTF-8Nagra Media Live Main

    Define

    via

    through Usage Service

    Catalogs

    catalogues

    Thomson Decoders

     

     

    Usage Service Catalog catalogue Definitions

    Life Cycle StateAllowed AttributesDefault Rates per usage by Usage Service Type
     Usage Service TypesProvisioning ProvidersService TypeBase RateTiered RateConditions
    ActiveUsage ServicesNagra Media LiveUsage Services€10.00€5.00
    • Usage Start Time: 00:01
    • Usage End Time: 06:59

    Usage Service Catalog catalogue for Normal Subscribers

    Provisioning ProviderValidityUsage Services
      Usage ServiceBase RateProvisioning IDTiered RateConditionsComments
    Nagra Media Live PlatformAlways ValidLord of the Rings€10.001AQ8€5.00
    • Usage Start Time: 00:01
    • Usage End Time: 06:59

    Usage service details will be set automatically set as in according to the definition (base rate, tiered rate, tiered rate conditions).

    Nagra Media Live PlatformAlways ValidLimitless€10.001BQ1€5.00
    • Usage Start Time: 00:01
    • Usage End Time: 06:59

    Usage service details will be set automatically set as in according to the definition (base rate, tiered rate, tiered rate conditions).

    Nagra Media Live PlatformAlways ValidSerendipity (Old Movieold movie)€5.001BQ4Usage service details will be automatically set as in set automatically, according to the definition (base rate, tiered rate, tiered rate conditions), in which case ; the user must manually update the base rate to €5.00 manually and remove any set tiered rates.

     

     

    Usage Service Catalog catalogue for VIP Subscribers

    Provisioning ProviderValidityUsage ServicesAccounts Receivable Conditions
      Usage ServiceBase RateProvisioning IDTiered RateConditionsComments 
    Nagra Media Live PlatformAlways ValidLord of the Rings€0.001AQ8€0.00

     

    Usage service details will be set automatically set as in according to the definition (base rate, tiered rate, tiered rate conditions), in which case ; the user must manually update them all to €0.00 0 and remove tiered rates.

    Classification = VIP
    Nagra Media Live PlatformAlways ValidLimitless€0.001BQ1€0.00

     

     

    Usage service details will be set automatically set as in according to the definition (base rate, tiered rate, tiered rate conditions), in which case ; the user must manually update them all to €0.00 0 and remove tiered rates.

     Classification = VIP
    Nagra Media Live PlatformAlways ValidSerendipity (Old Movieold movie)€0.001BQ4€0.00 

    Usage service details will be set automatically set as in according to the definition (base rate, tiered rate, tiered rate conditions), in which case ; the user must manually update them all to €0.00 0 and remove tiered rates.

     Classification = VIP

    Normal Billing Term Scheme

    Usage Services Billing Rules
    Maximum number of unbilled UDRs
    1

     

    User Process
    Subscribers can order PPV movies in one of the following waysthrough:

    • A a portal that can be integrated to CRM.COM using our its WEB API library
    • The the subscriber's device. Integration to , provided it is integrated with CRM.COM is required
    • Through the CRM.COM User Interface, using Add Service Usage Usage.
    Note
    titleNotes

     

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    Glossary  

    OTT modelSubscription Usage Detail Record. UDRs are used to hold raw information
    CRM.COM TermDefinitionDefinition
    Over-the-top (OTT)A broadcasting model that works with Over The Top content,  that is audio, video, and other media where media (video, audio) are transmitted via the Internet as standalone products, without the need for a cable or satellite operator.
    UDR - Usage Detail Records (UDRs)Information describing the use of Usage Subscription Services. For more information view Usage Detail Records.Usage Subscription Services.
    Anchor
    provider
    provider
    Provisioning Provider
    Provisioning Providers are thirdThird-party systems Conditional Access (CA) and Over-the-top (OTT) platforms with which CRM.COM integrated and are used integrates to provide Services to subscribers services such as Video Contentvideo content, Telephony telephony or games.
    Termed ServiceServices A service that are is billed on a term and cycle continuouslyfor a recurring period.
    SubscriptionA collection of customer services billed on a recurring, usage or one-time basis.
    Accounts ReceivableAn accounts receivable is a A ledger of the financial transactions carried out between a company and its customers, such as invoices and payments.
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    namegrey

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