What does this section cover?

When to use Cancel Expense

Use the action if you have already added expenses to the subscription and you would like to remove

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Cancel Expense Information

Action can be scheduled
Behavior Code	CANCELEXPENSE
Business Classification Code	CANCELEXPENSE

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Restrictions & Validations

Executing Cancel Expense

1. Navigate to BILLING APPLICATION > BILLING > SUBSCRIPTIONS > MANAGE SUBSCRIPTIONS
2. Search for the Subscription you are looking for, using the criteria section
3. Click on the Subscription number to go to the Data Entry page of the subscription
4. On the left hand side of the screen you can see the ACTION PANEL
5. Click on Subscription Service Related Actions
6. Find the action you would like to execute and click on the link to open the action details in a modal window
   
   

7. EXPENSE SERVICES

   1. The system loads the expense that have been added on the specific subscription
   2. Check the box next to the expense you would like to remove
      
       

8. PREVIEW & ACTION PANEL

   1. SUBSCRIPTION SERVICES TO BE REMOVED

      1.  Provides an overview of the expenses that will be added on the subscription

   2. SUBSCRIPTION ACTION DETAILS

      1. Action Type: Select action type from the drop down if you have configured custom actions in the system, using the specific behaviour code
      2. Sub Action Type: Select action type from the drop down if you have configured custom actions in the system, using the specific business classification code
         Action Type and Sub Action type are visible only if applicable
      3. Performed By User : Search and add the user that logs the action 
         If you leave empty then the Logged in user will be set

      4. Performed Date: Click on the calendar icon and select date and time

      5. SCHEDULING INFORMATION

         Include Page
         Scheduling Subscription action - Global Scheduling Subscription action - Global

9. Click on " SUBMIT"
   Action will be validated as provided in the section above and submitted if validations are passed

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System Processing

Once the action is submitted the following changes will be carried out by the system:

• Sets the specified subscription services expense life cycle state to Cancelled
• If the specified subscription service expense is rated (but not billed) then any related rated billing items are also cancelled