What does this section cover?

When to use Remove Services - Cancel

Cancel Service is to be used when a service is no longer required by the subscriber and he/she wishes to remove it from his subscription.

Depending on your company's business rules is up to you to decide whether you will allow the cancelling of subscription services or any additional penalties to be imposed. Visit  

Visit billing term definitions for more information on validations and penalties that can be set on the Cancel service and Cancel Subscription actions.

Cancel Service is a child of Cancel Subscription action. The difference between the 2 actions is that the Cancel Subscription action will be automatically imposed to all the subscription's services, while Cancel Service provides you with the option to apply the cancelling only to specific subscription services

Anchor
schedule schedule

Remove Services - Cancel Information

Action can be scheduled
Behavior Code	REMOVESERVICE
Business Classification Code	CANCELSERVICE

Anchor
validations validations

Restrictions & Validations

Executing Remove Services - Cancel

1. Navigate to BILLING APPLICATION > BILLING > SUBSCRIPTIONS > MANAGE SUBSCRIPTIONS
2. Search for the Subscription you are looking for, using the criteria section
3. Click on the Subscription number to go to the Data Entry page of the subscription
4. On the left hand side of the screen you can see the ACTION PANEL
5. Click on Subscription Service Related Actions
6. Find the action you would like to execute and click on the link to open the action details in a modal window
   

7. CLASSIFICATION

   1. Select: CANCEL SERVICE

8. APPLY ON

   1. All Services: Will automatically check all the services and add them under Subscription Services to be Removed
   2. Specific services: Check the services you would like to Stop.

9. PREVIEW ACTION PANEL

   1. Subscription Services to be Removed

      1.  Provides an overview of the services selected to be removed

10. SUBSCRIPTION ACTION DETAILS

    1. Action Type: Select action type from the drop down if you have configured custom actions in the system, using the specific behaviour code
    2. Sub Action Type: Select action type from the drop down if you have configured custom actions in the system, using the specific business classification code
       Action Type and Sub Action type are visible only if applicable
    3. Performed By User : Search and add the user that logs the action 
       If you leave empty then the Logged in user will be set

    4. Performed Date: Click on the calendar icon and select date and time

    5. SCHEDULING INFORMATION

       Include Page
       Scheduling Subscription action - Global Scheduling Subscription action - Global

11. Click on " SUBMIT"
    Action will be validated as provided in the section above and submitted if validations are passed

Anchor
processing processing

System Processing

Once the action is submitted the following changes will be carried out by the system:

• Specified subscription services are removed
• The distribution of the specified subscription services and their related provisioning distributors is removed
• Provisioning distributors if there are no other subscription services or installed items distributed on them are removed
• Specified subscription services life cycle state is set to Cancelled
• Subscription life cycle state is set to NoT Not Effective if no other services exist
• Cancellation penalties are applied as specified on the active billing term definitions
• Any scheduled actions, scheduled for after the cancellation are deleted