Excerpt

hidden	true

Find out how to complete a Service Request

What does this section cover?

Table of Contents

minLevel	2

Validations

&

Life Cycle State	Validations
Completed	Final Resolution has been accepted by the customer All the statuses of life cycle state Completed are available All mandatory fields must be completed Jobs that were planned through a Service Request are completed, deleted or cancelled Activities scheduled for a Service Request are completed, deleted or cancelled

The following fields may be updated in Service Requests by using the EDIT "EDIT" button in order to complete the entity. (Mandatory fields are denoted marked by the red asterisk *)
- Status *: a status of life cycle state Completed should be selected
  - Once a status with a life cycle state Completed has been assigned then the Resolution section(s) is available as read only.
A communication will be created if communication settings have been enabled in the active Service Request definition

Note
Visit /wiki/spaces/WIP/pages/10010220 Service Request for business examples related to Accepting Service Requests

Panel

name	grey

Filter by label (Content by label)

showLabels	false
spaces	V4Manual
showSpace	false
excerpt	true
labels	service-requests-basics-r7,service-requests-advanced-r7,service-requests-admin-r7

Panel

name	grey

spaceKey	V4Manual
style	heatmap