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Overview

Tucano is an Overover-Thethe-Top top (OTT) platform that is used to stream content to Pay-Per-Channel streams content to pay-per-channel (PPC) or Videovideo-Onon-Demand demand (VOD) based Subscriptionssubscriptions.  CRM 

CRM.COM provides a ready-made implementation with for Tucano , through using the Tucano Provisioning provisioning module, allowing to directly provision Tucano Subscribers by handling  which primarily handles the activation and deactivation of signals transmitted to devices owned by Subscribers within CRM.COM..  For example, when a new Subscription subscription is created in CRM.COM, the subscription is also created in Tucano which is directly updated; the is immediately updated and provisioning signals are sent to the subscriber 's device devices to activate the registered services. 

Major features

  • Integration to with Tucano.
  • Activation Real-time activation and deactivation of subscriptions is handled at real-time as soon as the action takes place
  • Option to manage subscriptions out of sync through a batch process or through a utility for a single subscription
  • Reset a single subscription
  • Option to archive old provisioning requests. For more information refer to Utilities

Using Tucano

  • Tucano implementation submits requests on Tucano system at real-timeSubscription actions update .
  • Batch processes can be used to manage out of sync subscriptions simultaneously.
  • Utilities can be used to reset individual subscriptions.
  • Archiving of former provisioning requests (refer to Utilities for more information).

Using Tucano

  • The Tucano implementation submits requests on the Tucano system in real-time.
    • Subscription actions update the subscription provisioning state in CRM.COM and if associated with a change that should be also executed .  If the modification should be reflected in Tucano,   a request is constructed (using Tucano commands commands)and sent to Tucano.
  • Subscription changes taking place during In case subscription modifications take place while CRM.COM and Tucano are experiencing a communication issue (e.g., during a downtime of Tucano system, or any other communication issues between CRM.COM and Tucano), a reset run is available that can identify all subscriptions that require update, construct a request using Tucano commands and send .  The run identifies the subscriptions that must be updated, constructs a request (using Tucano commands) and forwards it to Tucano.

Setting Up Tucano

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Billing > Provisioning > Tucano > Set Up Provisioning Provider

Provisioning

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provider

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Provisioning Provider
Provisioning Provider

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Provisioning - Related Configuration Areas
Provisioning - Related Configuration Areas

 

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Using Batch Processes to Handle Subscriptions

Info

Billing > Provisioning > Tucano


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reset
reset
Resetting

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out of sync subscriptions 

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Provisioning - Reset Subscription Runs
Provisioning - Reset Subscription Runs

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Using a Utility to Handle a Subscription

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Billing > Provisioning > Tucano

Utilities are used to handle specified individual subscriptions.

Reset subscription

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V4MANUAL:Provisioning - Reset Single Subscriptions/Recall Subscription
V4MANUAL:Provisioning - Reset Single Subscriptions/Recall Subscription

 

Authenticating Tucano Subscribers Before

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an Order

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Provisioning - Authenticate
Provisioning - Authenticate

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commands
commands
Tucano

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Requests

The table below displays the CRM.COM processes and actions that trigger the Tucano requests sent to Tucano.

Tucano CommandRequestUsageUseTriggered by
Create Account

Used to register Register a subscriber in Tucano.

Subscription reset run

Reset subscription utility

Subscription Actions

  • Become subscriber (effective'Effective')
  • Activate subscription
  • End short-term subscription deactivation
  • End subscription resting
  • Short-term subscription activation
  • Change subscription distribution

Service Actions

  • Add Effective services
  • Start services
  • Swap services
  • Add service usage

installed items Installed Items Actions

  • Add installed items
  • Swap installed items
Activate Options

Used to register Register a new 'Usage' or 'Termed' subscription service in Tucano.

Subscription reset run

Reset subscription utility

Subscription Actions

  • Activate subscription
  • End short-term subscription deactivation
  • End subscription resting
  • Short-term subscription activation
  • Change subscription distribution

Service Actions

  • Add Effective services
  • Start services
  • Swap services
Suspend Options

Used to deactivate Deactivate a 'Usage' or 'Termed' subscription service in Tucano.

Subscription reset run

Reset subscription utility

Subscription Actions

  • Deactivate subscription
  • Terminate subscription for regretting'Regretting'
  • Terminate subscription for cancelling'Canceling'
  • Rest subscription
  • End Short Term short-term subscription activation
  • Short Term -term subscription deactivation
  • Change subscription distribution

Service Actions

  • Remove services - (Cancel)
  • Remove services - (Regret)
  • Stop services
  • Swap services

Add Material

Used to register Register the subscription 's Set Top Box set-top box to Tucano.

Subscription reset run

Reset subscription utility

Subscription Actions

  • Become subscriber (effective'Effective')
  • Change subscription distribution

Installed items Actions

  • Add installed items
  • Swap installed items

Remove Material

Un-register the subscription 's Set Top Box set-top box from Tucano.

Subscription reset run

Reset subscription utility

Subscription Actions

  • Deactivate subscription
  • Terminate subscription for regretting
  • Change subscription distribution

Installed items Actions

  • Remove installed items
  • Swap installed items

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titleProvisioning Distributors

Scenario 1

Company ZX offers to its customers the option to have multiple viewing points per for each subscription. This enables its customers to Customers can have a separate box and card in each of the rooms'box and card' pair in each room, and choose between having the same channels or different channels available through boxes. The maximum number of viewing points that to have a different selection of channels available from each pair.  Up to four viewing points can be added to a subscription is 4.

Solution

For each set of box and card that will be made available to subscribers, CRM.COM must have a different provisioning distributor available , in order to set the for each pair (box and card) offered to subscribers, as channel availability and restrictions per can be set separately for each box.

In order to To support this, the following distributors must be set up in the Provisioning Providerprovisioning provider.

  • Main
  • TWIN1
  • TWIN2
  • TWIN3

 

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Provisioning

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flexible and fixed bundle products

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titleHandling of Flexible and Fixed Bundle Products

Scenario 2

Company ZX offers its customers , flexible and fixed bundle products as well as single channels. Subscribers can request to switch between the available product offerings at any time. It is required that the agents can view the sent requests that are being sent, to ensure that the signals are provisioned to the customers.

 

Solution

Consider the following provisioning mapping:

  • Components of Flexible Bundle A
    • Geological CA ID = GFA1
    • Entertain CA ID = EFA2
  • Components of Flexible Bundle B
    • Religion CA ID = RFB1
    • Baby Channel channel CA ID = BFB2
  • Flat Products
    • AgricultureCA Agriculture CA ID = AF1


Example 1: Provisioning of a Flexible Bundleflexible bundle

On provisioning a Flexible Bundle A, having which includes the Geological and Entertain channels, the following requests will be sent:

  • 1 CREATE_ACCOUNT
  • 1 ADD _ MATERIAL
  • 2 ACTIVATE _ OPTIONS
    • CA ID = GFA1 which represents the (Geological channel)
    • CA ID = PFA2 which represents the (Entertain channel)


Example 2: On swapping from Flexible Bundle a flexible bundle to a flat product

On swapping Flexible Bundle A , to Agriculture the following requests will be sent:

  • 1 ACTIVATE _ OPTIONS 
    • CA ID = AF1 which represents the (Flat product channel)
  • 2 SUSPEND _ OPTIONS
    • CA ID = GFA1 which represents the (Geological channel)
    • CA ID = PFA2 which represents the (Entertain channel)

Example 3: On upgrading the Flexible Bundle A to Flexible Bundle B with Geological and Religion

On upgrading from one Flexible Bundle flexible bundle to another the other the following Requests requests will be sent:

  • 2 ACTIVATE _ OPTIONS
    • CA ID = RFB1 which represents the (Religion channel)
    • CA ID = BFB2 which represents the Baby Channel(Baby channel)
  • 2 SUSPEND _ OPTIONS
    • CA ID = GFA1 which represents the (Geological channel)
    • CA ID = EFA2 which represents the (Entertain channelchannel0

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Note
titleNotes
  • If you are using a previous release, view CRM.COM Release Changes.
  • Use the WEB API to authenticate a subscriber subscribers against the Tucano provider.

 

Glossary

Stands for Over The Top and is media
CRM.COM Term
Definition
Over-the-top (OTT)Media content, such as audio or video, which that is delivered over the internet with no intervention from the Service Providerservice provider.
Out of SyncSubscriptions that have a different Provisioning State provisioning state in CRM.COM than in Tucanoin their provisioning provider (Tucano).

Provisioning State

The provisioning state of a Subscription Service (i.e. a channel) that can be either 'Active' or 'Inactive'.

Active Sate: Provisioning

In reference to a termed subscription service (channel), it is 'Active' when provisioning signals are sent to the subscriber device and '

s device.Inactive State: No Provisioning

Inactive' when signals are not sent

to the subscriber's device

.

Tucano AccountTucano account refers to a Subscriber / CustomerA Tucano subscriber (customer).
Tucano MaterialsTucano Material refers to devices Devices (STBs) that can be registered to SubscribersTucano subscribers.
Tucano OptionsTucano Options refer to the services Services that can be provided to Subscribers as part of company's Tucano subscribers as business offerings.

 

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