Business Requirement Company ZX has introduced new packages for OTT subscribers. The OTT packages include a plethora of PPV movies. • These movies are charged for 5 euros when provided during 00:01 and 6:59 and for 10 euros if ordered for the rest of the hours.
• Older movies are charged for 3 euros, independent of the time
• In order to be able to order any PPV movies subscribers will first need to have PPV Service on their subscription and it needs to be effective.
• Movies ordered by subscribers who are VIPs then all the movies are for free Orders can be done via the customer's decoders or by calling at the Call Centre.
CRM.COM Solution In order to meet the above requirement the following needs to be configured in the system • Product Types ( Type Service Usage)
• Movies must be imported or created in the system with Usage Service Type
• Provider must be configured (provisioning ids for each OTT service should be defined
• Usage Service Catalog Definitions must be configured and activated
• Usage Service Catalogs must be created and include the movies to be made available
○ 1 Catalog for VIP subscribers
○ 1 Catalog for Normal subscribers - Configuration
Product Types | Product Types | Classification | Physical Good Types | Service Type | Composition Method | Used For Provisioning |
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| Usage Services | Service | | Usage | Flat | Yes |
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| Termed Services | Service | | Termed | Flat | Yes |
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Products | Product | Type | VAT Rate | Information |
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| PPV service | Termed Services | 10% | This service will be used to authorise the usage of addition of PPV movies on the subscription |
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PPV movies
| You will need to create one product per PPV movie you would like to make available. Usage service are not added in Price Plans but in Usage Service Catalogs. |
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| Lord Of the Rings 1 | Usage Service | 10% | |
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| Serendipity | Usage Service | 10% | |
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| Limitless | Usage Service | 10% | |
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Provisioning Provider
NagraVision Media Live has been used as an example | Provisioning Provider | Provisioning Protocol | End Point | Username | Password | Encoding | Distributors | Services | Physical Goods |
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| Nagra Media Platform | Nagra Media Live Platform | http://ott.nagra.com/customer/VTV/api/smsservice_1.2?wsdl | Request password | Request password | UTF-8 | Nagra Media Live Main | Define via Usage Service Catalogs | Thomson Decoders |
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Usage Service Catalog Definitions | Life Cycle State | Allowed Attributes | Default Rates per usage service Type |
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| | Usage Service Types | Provisioning Providers | Service Type | Base Rate | Tiered Rate | Conditions |
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| Active | Usage Services | Nagra Media Live | Usage Services | 10 | 5 | - Usage Start Time: 00:01
- Usage End Time: 06:59
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Usage Service Catalog for Normal Subscribers | Provisioning Provider | Validity | Usage Services |
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| | | Usage Service | Base Rate | Provisioning ID | Tiered Rate | Conditions | Comments |
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| Nagra Media Live Platform | Always Valid | Lord of the Rings | 10 | 1AQ8 | 5 | - Usage Start Time: 00:01
- Usage End Time: 06:59
| Usage Service details will be automatically set as defined in the definition. (Base Rate, Tiered Rate, Tiered Rate Conditions) | | | | Limitless | 10 | 1BQ1 | 5 | - Usage Start Time: 00:01
- Usage End Time: 06:59
| Usage Service details will be automatically set as defined in the definition. (Base Rate, Tiered Rate, Tiered Rate Conditions) | | | | Serendipity (Old Movie) | 5 | 1BQ4 | Usage Service details will be automatically set as defined in the definition. (Base Rate, Tiered Rate, Tiered Rate Conditions)
In this case you will need to update manually the Base Rate to 5 and remove any Tiered Rates set
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Usage Service Catalog for VIP Subscribers | Provisioning Provider | Validity | Usage Services | Accounts Receivable Conditions |
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| | | Usage Service | Base Rate | Provisioning ID | Tiered Rate | Conditions | Comments | |
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| Nagra Media Live Platform | Always Valid | Lord of the Rings | 0 | 1AQ8 | 0 | | Usage Service details will be automatically set as defined in the definition. (Base Rate, Tiered Rate, Tiered Rate Conditions)
In this case you will need to update them all to 0 and remove Tiered Rates | Classification = VIP | | | | Limitless | 0 | 1BQ1 | 0 | | Usage Service details will be automatically set as defined in the definition. (Base Rate, Tiered Rate, Tiered Rate Conditions)
In this case you will need to update them all to 0 and remove Tiered Rates | | | | | Serendipity (Old Movie) | 0 | 1BQ4 | 0 | | Usage Service details will be automatically set as defined in the definition. (Base Rate, Tiered Rate, Tiered Rate Conditions)
In this case you will need to update them all to 0 and remove Tiered Rates | |
- User Process
Users can order PPV movies either by WEB API or by calling at the Call Centre. If the order is done via a call then the agent will need to proceed with the following- Find the Subscription
- Confirm the subscription has the PPV Service (Termed Service) and it is effective. (If the service is not on the subscription then it should be added using Add Effective Services action.
Note: The service needs to be distributed on the distributor of the configured provider as defined in the Usage Service Catalog - Once the PPV service is added then the user should open modal for action Add Service Usage
- The distributor related to the configured Provider must be selected
- Search for the available PPV movies
If the order is not to be executed directly, then first select the scheduled date, so that the correct PPV movie list is populated - Select the PPV movie that the subscriber wants to order
- Provide information to be added on the UDR to be created (and which will be used for the Billing of the movie)
- Submit the action
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More Information on Specific modules used for the example can be found at: |
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