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Understand the usage of Bills within CRM.COM |
What does this section cover?
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What are Bills?
A Bill represents a set of invoices and credit notes that were issued against a customer account for physical goods or services that where provided for a period of time.
A Bill includes all Financial Transactions that were created for that specific customer account during the period of time that it represents. Each financial transaction though, includes information related with specific billable entities which are linked to that customer account. Bills are Implicit Viewing Access Entities and the owner group is implied from the related subscription.
A bill can be itemized, meaning that it holds enough information which is used to provide details regarding the total amount to be paid, the financial transactions which were included in the bill and the rated service periods which were considered in order for those financial transactions to be generated.
Bills Glossary
| Term | Description |
|---|---|
| Bill | A set of invoices and credit notes that were issued against a customer account for physical goods or services that where provided for a period of time. |
| Bill Items | The bill items which are included in each bill. Each bill item includes either a credit note or an invoice. |
| Presentment Preference | Presentment preferences are used to define the preferred method for sending bills to the customer owning the account and to export the bills or integrate them with third party systems. |
Bills Key Processes and Concepts
| Processes / Concept | Description |
|---|---|
| Bill Sending Runs | It is not enough to issue a bill, unless the bill reaches its debtor. In CRM.COM, once the bills are created via the Billing Run process you have the option to execute Bill Sending runs which can be used to send the bills to the customers. The process will
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Bills Network Characteristics
Network Characteristics define the level of access for each record. i.e. Whether it will be available for selection, for viewing or editing etc.
| Entity | Network Characteristics |
|---|---|
Bill |
Bills Related Modules
| Interaction Entity | How |
|---|---|
| Accounts Receivable | A bill belongs to an account accounts receivable |
| Financial Transactions | A bill is made up of Invoice and Credit Note Financial Transactions |
| Rated Billing Items | Financial Transactions, included in a bill, are computed via Rated Billing Items that define the product, the amount and the period for which the customer is either charged or credited |
| Subscriptions | Bills will charge/include services provided via a Subscription |
| Jobs | Bills will charge/include, physical items and services provided via a Job |
Bills - Business Examples
The following section provides business examples to help you understand how CRM.COM Bills module is used.
Bill Sending Runs
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Business Requirement Company ZX would like to set up a bill sending run that sends to their customers any unsettled bills on the end of each month CRM.COM Solution The following configurations will be required in the system in order to satisfy the requirements:
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Related Areas
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Popular Labels
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