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Wallets definitions are business rules which are used to control the behaviour of wallets throughout their life cycle. There can only be one active definition at a time.
Definition fields
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To close a period through the Data Entry page click on 'Actions > Calculate Wallet Balance per Period' available through the Actions Menu. To view a list of errors that may identified while calculating the period and therefore not processed click on 'Actions > View Wallet Balance per Period Errors' from the Actions Menu.
Wallet Balance period fields
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| Module Link | Area | Description |
|---|---|---|
| Financial Transactions | Financial Transaction Types | The financial transaction types will be used in the wallet definitions to define the transaction types to be created on certain wallet events or that will be used as conditions to triggering certain events. |
| Payment Gateways | Payment Run Definitions | Payment runs are used to automatically top up wallets of customers that are paying with credit cards and their wallet balance falls below a defined threshold |
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| Info |
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Finance > Wallets > Manage Wallets |
Wallet fields
This table contains an explanation of the sections of the Wallets Data Entry page, a description of the usage of its fields and additional information.
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There are multiple types of wallet transactions, (debit, credit, void, reimburse) and each one has different areas available according to its type
This table contains an explanation of the sections of the Wallet Transactions Data Entry page, a description of the usage of its fields and additional information.
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It is recommended that Wallet Balance Expiration Runs are configured to be executed on a daily basis.
Wallet Balance Expiration Runs Fields
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Refer to Printouts for information on how they can be created, printed and sent.
Wallets Business Examples
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The following process demonstrates how funds spent from the consumer's Wallet are allocated against Credit Transactions (funds already available in the Wallet) based on the aforementioned allocation logic. Table 1 lists a number of Debit and Credit Transactions reported into the System.
Table 1 - Wallet Transactions Table
Table 2 - Allocations Table Table 2 shows the allocation and the order in which it occurs in the System, taking into consideration the:
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Glossary
| CRM.COM Term | Definition |
|---|---|
| Prepaid Subscription | A collection of customer services billed and paid in advance. |
| Accounts Receivable | An accounts receivable is a ledger of the financial transactions carried out between a company and its customers, such as invoices and payments. It keeps a running balance of debits and credits and displays the amount a company is owed in exchange for goods supplied and services rendered. |
| Customer Events | Customer Events are financial and marketing events performed by customers and are registered within CRM.COM to be rewarded or additionally processed by other functions of CRM.COM |
| Award Transactions | Award Transactions are used to award a Rewards Participant, for a specific amount of money that was provided by a Reward Offer, and credit the Rewards Participants Wallet for that specific amount. |
| Spend Transactions | Spend Transactions are used to spend a specific amount of money, that was awarded by a Reward Offer, and debit the Rewards Participants Wallet for that specific amount. |
| Expiration Transactions | Expiration Transactions are used to expire an awarded amount given to a Rewards Participant by debiting the Rewards Participant's Wallet. Award Expiration Transactions are generated because the Rewards Participant's awarded amount expires due to Reward Award Offer Validity period. |
| Rewards Participants | The customers who have signed up for rewards or have been automatically selected to participate |
| Merchants | Rewards Participating Merchants are merchants that have a partnership with the business that owns the reward platform and can participate in the provided reward Schemes. |
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