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Once transaction types are created, define what type of transactions will result from the execution of specific events in the wallet definition.
Definitions
Wallets definitions are business rules which are used to control the behavior of wallets throughout their life cycle. There can only be one active definition at a time.
Definition fields
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To close an open period from the Data Entry page, click on Calculate Wallet Balance Per Period available through the Actions menu. To view a list of errors identified while calculating the period, click on View Wallet Balance Per Period Errors available through the Actions menu.
Wallet Balance Period fields
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Finance > Wallets > Manage Wallets |
Wallet fields
The table describes the sections of the Wallets Data Entry page and explains how the fields in the page are used.
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There are different sections for each type of wallet transaction (debit, credit, void, reimburse), depending on its classification.
The table describes the sections of the Wallet Transactions Data Entry page and explains how the fields in the page are used.
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When awarded funds expire, an awards expiration transaction is created which debits the wallet. It is recommended that wallet balance expiration runs are executed on a daily basis.
Wallet balance expiration runs fields
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Refer to Printouts for information on how they can be created, printed and sent.
Wallets Business Examples
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The following process demonstrates how debit transactions are allocated against credit transactions based on the aforementioned allocation logic.
Table 1 - Wallet Transactions Table
Table 2 displays the allocation and the allocation order in the system, taking into consideration the:
Table 2 - Allocations Table
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Glossary
| CRM.COM Term | Definition |
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| Prepaid Subscription | A selection of customer services that are renewed automatically, billed on a recurring, usage or one-time basis and paid in advance. Prepaid subscriptions are funded directly from a subscriber's wallet. |
| Accounts Receivable | A ledger of the financial transactions carried out between a company and its customers, such as invoices and payments. The accounts receivable keeps a running balance of debits and credits and displays the amount a company is owed in exchange for goods supplied and services rendered. |
| Customer Events | Financial and marketing events involving customers, registered by CRM.COM for rewarding and additional processing. |
| Award Transactions | Transactions which credit the wallet of a rewards participant with a specific amount issued by a reward offer. |
| Spend Transactions | Transactions which debit funds awarded by a reward offer from the wallet of a rewards participant. |
| Expiration Transactions | Transactions which debit the wallet of a rewards participant by the sum corresponding to an award which is no longer valid. |
| Rewards Participant | A customer who is participating in a rewards program and can be awarded offers provided through the program. |
| Rewards Participating Merchants | Merchants that collaborate with a rewards platform and can participate in reward schemes. |
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Related Links
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