Can be traced through a unique identifier

(usually a serial number).

Provided upon customer request and are billed, based on their usage.

• A movie (VOD

• )

• added on a subscription that will be billed once.
• A telephone call logged on a subscription

• billed for a duration of 10 minutes

• .

Provided and billed once, based on duration.

Provided and billed

once

, for a fixed amount

.

Only available if classification is defined as 'service'Available for the 'Service' classification.

A

product made up of a selection of constituent component products that are predefined and cannot be specified individually.

• A channel bouquet with predefined channels.
• An installation hardware

• kit that includes

• the equipment required to set up a new triple play subscription.

• I.e., a Roku box and

• modem.

Available if classification is defined as 'service' and type is 'termed' or classification is 'physical good.'for the 'Service' classification and the 'Termed' type, or for the 'Physical Good' classification.

Available for the 'Service' classification and the 'Usage' type.

The available subscription packages, consisting of products, prices, billing rules and provisioning providers combined into a single offering.

Determine the operational characteristics of an activity.

One-time services,

e.g., installations, are added to the activity type.

Determine the operational characteristics of a job.

Expenses, e.g., an installation service or physical

good (traceable or

non-traceable, such as a

Roku box or an antenna

, respectively) are added to the job type.

Code: A unique code combination of alpahanumeric characters used to identify the product across the system

Type: The type Determines the operational characteristics of the product will determine its overall behaviour. Once . When a product type is selected, the characteristics tab is populated with information related to the characteristics that will be inherited by the selected Product Type. Click on ' Create New Product Type' to create a new one directly through the product's screeninherits the characteristics of the type. 
The available types are filtered based on the classification selected when a new product is created (NEW > Product Classification). To create a new type, click on the 'New Product Type' button. The new type will inherit the selected product classification.

Brand & Family:  Add Add brand and family to products to categorise categorize them accordingly.

Alternative Code: Provide an alternative another code with which can be used as an alternative to identifying to identify the product across the system.

Description: Use the description field to provide a marketing description for your product which can differ from the codeDescribe the product formarketing purposes.

By clicking CALCULATE , view valuable financial information related to the sales of the product Click CALCULATE for information on sales in the last 12 months

• Performance Calculation Period: The period that the performance is calculated forTotal
• Total Revenue of this Product: The total revenue of the service calculated as the total  Total amount billed (excluding taxed amounts ( VAT and other Taxestaxes)
• Number of subscriptions Subscriptions in which the service Service is active: The total number of all the subscriptions that include this service as active and that was firstly activated Active: only for termed services first activated within the performance period (Only available for termed services)

• Termed services
• Physical goods

Read-only section with product characteristics inherited from the selected type.

Defines the The period for which the product is available to be used for new business transactions and which can be always, for a user defined period or from a date onwardafter which it expires.

Can be 'Always' or for a specific period (by setting the Valid From and To dates).

For Flexible Bundle product type:

 Define Select products or , product types and/ or families from which products can be selected to be added to the bundle by the user on adding the bundle to a subscription.
Minimum Quantity: Provide the minimum number of products that can be added for the specific type or family, on the flexible bundle.
Maximum Quantity : Provide the maximum number of products that can be added for the specific type or family, on the flexible bundle.
Quantity: If product is defined then provide the number of products that can be added for the specific product to make them available to bundles added to subscriptions.
Provide the Minimum and Maximum Quantity that can be added from each product type or family.
If a specific product is defined, provide the Quantity to be added.

Refer to Setting up Flexible Product Bundles   .

For Fixed Bundle product type:

Define products that are added when the bundle is added to either a subscription or job. Refer to Allowed Components for Fixed Product Bundles.Quantity: Provide the quantity of the the products included in the bundles added to subscriptions or jobs. Provide the Quantity of the product added to the fixed bundle. (Available

Refer to Allowed Components for Fixed Product Bundles only.)

• Termed services

• Physical goods

Used to filter bundle components when creating a subscription. Restrict the number of different product families or and types of the used as components of the product source;
This is used optionally for filtering when defining the actual components of a Product on creating a subscription. By leaving the tab empty, the user will be allowed to add from multiple types and families available in the Bundle Components tabin the bundle. There are no restrictions if it is left empty.

Use Products from only Only X Product Families: Specify the number of families that can be used. For example, if this E.g., if the quantity is set to 1, then all the products that can be selected as components must the components must belong to the same product family.

Use Products from only Only X Product Types:Specify the number of types that can be used. For example, if this E.g., if the quantity is set to 1, then all the products that 2, components can be selected as components must belong to the same product typefrom up to two product types.

• Termed services

• Physical goods

The tax and VAT rates applicable for the product which will be used during billing, to decide which one to apply based on pre-configured rules location rules.
VAT and tax rates are automatically set on the product based on existing configuration of VAT and tax rates based on product types, however you have the option to add more by clicking on 'ADD' to add more rates applicable to the product.
Every Tax Code added may have multiple tax and VAT rates.
Only the one defined as Applied will be considered during the billing of the productUsed for billing purposes and based on pre-configured rules.

• The rate of VAT and other taxes are applied based on product type.
• More codes can be applied by clicking on ADD.
• Each Tax Code can have multiple VAT and other tax rates associated to it, applied if location conditions are met.
  
• Tax rates with Applied enabled areused during billing.

Refer to Platform for more information.

Billing terms are directly related to subscriptions and provide information on how a product added to a subscription the billing of subscription products, such as whether a service should be billed , for example, before or after its usageit is used.

Through this section, you can see the view billing term schemes that already include in which the specific product and add the product to the ones that don't include it.
If the product is a termed service and is included or add products to schemes.

For termed services added to a normal billing term scheme then you can , define whether it the service is pre-bill or post bill (billed before or after its usage) as well as it is used) and whether it should be excluded from deactivation runs . (for example, free to (as in the case of free-to-air channels).If the product is a termed service and

For termed services added to a prepaid billing term scheme then you can , define whether it the service is pre-paid or post-paid (paid before or after its usage) and if it is used). For pre-paid, designate the period for which that the customer must has to pay in advance.

Refer to Subscriptions for more information.

• Termed services

Subscription types define your subscription offerings, thus once products are created they must be added to the subscription type. Through this section you can see the types that the product already belongs to and add to the ones that it doesn't. If you add to a subscription type, that includes billing term schemes that do not have the product, then those billing term schemes will be automatically added.

Through price plans you provide the rates with which the product is billed. Through this section you can see all the price plans the product is included and add it to ones that is not included along with information required by the price plan such as the rate model the rate and whether the defined rate should be applied to product of it is a component of a product bundle.

Refer to Price Plans for more information

• Expense services

Price plans are catalogs with billing rates for services and product.

Through this section, you can view price plans in which the product is included or add products to plans.  Price plans also include the rate model, base and tiered amount for the product, as well as whether the rate is applied to bundle components.

Refer to Price Plans for more information.

These are the available subscription packages.  When a product is created it must be added to a subscription type if it should be offered through it.

Through this section, you can view the subscription types that the product is available from and make the product available to a subscription type.

If a product is added to a subscription type associated with a billing term scheme in which the product is not included, then the product will be added to the scheme. The billing term scheme will be added in the respective tab (and the information can be updated).

• Termed services
• Expense services
• Physical goods

USCs contain rates for products that are charged based on their consumption. Through this section, you can view the USCs that include the product.

The additive Additive discounts are used to apply discounts to products after any discounts applied applied after discounts provided through price plans or usage service catalogs. Through this section you can see the

From the section:

• View additive discounts applicable to the product in the current period (i.e.

• , additive discount definitions that have the

• product in

• their 'Discounted Products' section)

• .
• Add the product to existing discounts which are not applied automatically.
• Create new discounts for the product.

Refer to Additive Discounts for more information.

Providers are third party systems Third-party systems with which CRM integrates with and are needed in case that a product must be provisioned through them, i.e. a roku box or a tv channel. Through this section you can see the providers the product already is provisioned for and add it to ones that it is not yet provisioned along with a unique id used by the provider to identify the product.
For each provider, (available on the left column) you must select at least one distributor .COM integrates to provide services to subscriber's TVs. Providers are defined when a product (e.g., a Roku box or TV channel) must be provisioned through them.

From the section:

• View the product's current provisioning providers.
• Add the product (with its unique ID) to providers for provisioning.
• Select (at least) one distributor for each provider, through which the product is distributed

• .
  The provider is available in the column on the left, and the distributor is selected by checking the Applied box.

Refer to Provisioning for more information.

• Termed services

• Physical goods

The job types provide the overall behaviour of jobs. Products added to the job type can be sold or given through jobs of that type. Through this section you can see the jobs that include the product and add it to the ones that is not and define Determine the operational characteristics of a job.  Products are added to job types to be available for sale. 

From this section:

• View the job types that include the product.
• Add the product to job types.
• Define whether it is mandatory to add the specific product to

• a job type (by selecting the applicable classification).

Refer to Jobs for more information

.

• Expense services
• Physical goods

Activity types provide the overall behaviour of activities. One time services Determine the operational characteristics of an activity.

One-time services, e.g., an installation, become available by being added to the activity type can be used by activities of that type. Through this section you can see all .

From this section:

• View activity types that

• include the product

• .
• Add the product to activity types.
• Specify the minimum time that can be spent delivering the service.
• Specify whether the time can be changed

• .
• Specify whether it is optional or mandatory to add

• the product to activities of this type.

Refer to Activities for more information.

Product Image: You can add Supply up to 4 four images for the product and define one as a default along with a product alt text available the default. Also provide alternate text in case the image is not showncannot be displayed.

Files & URL: The attachments associated with the Product.