What does this section cover? 

Raising a Service Requests with an Installed Item with a warranty

CRM.COM allows you to create Service Request and specify items that are affected.

In case that the item has a warranty then the system will automatically identify the warranty and make it available to the user. 
Note that you cannot create add warranties to items using Service Requests; this can only be done via Jobs: Initial - Applying Warranty Policies to Physical Goods. Service Request are used to provide you with information as to whether the installed item which has already been provided to a customer is covered by a Warranty or not.

Validations & Restrictions

Raising a Service Request for an installed Item and calculating Warranty's Coverage

1. Follow the steps provided at Creating Service Requests
   AFFECTED PRODUCTS

   1. Specify the affected physical good:
      If the installed item's warranty can still cover the installed item then the following related information is made available

      1. Warranty Policy: Displays the item's related warranty name.
         Click on the link to view the warranty applied
      2. Warranty expiration date :Displays when the item's warranty expires. 
   2. Coverage Reason: Select the Coverage Reason from the drop down list
      

      1. Covered: Once the reason is specified the coverage reason is set. The value can either be Yes or No
         

2. Proceed with providing the rest of the information required to create a Service Request as explained at  Creating Service Requests