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Back to Getting Started Guides for CRM.COM

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Are you in the Pay TV Business? You have come to the right place. All you need to do is read this Getting Started Guide to find out how you can quickly set up CRM.COM to support your Subscription business following a Prepaid Billing model. CRM.COM provides an overall solution for managing your Subscriptions and supports 2 two different Billing Models. 

  • Prepaid BillingCustomers must pay in advance for Services they want to subscribe to.

  • Normal BillingCustomers are billed before or after they start using Services they have bought or are subscribed to, or bill them for Physical Goods they have bought. The period for which subscribers are billed for, depends on their contract and it is usually monthly, quarterly, biannually biannual or annuallyannual.
     

Note

This Guide focuses on Setting up the System for Prepaid Subscriptions. A Getting Started Guide for Subscriptions following a Normal Billing model is available at: Getting Started with Normal Subscriptions.

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Setting up Billing & Subscriptions

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Prepaid Billing & Subscriptions Getting Started
Prepaid Billing & Subscriptions Getting Started

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Setting up Provisioning Provider

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  • Default Payment Type: The Payment Type that Vouchers of this Type will default to. 
  • Value Option: Defines if the value should be Fixed, as defined in the Voucher type, or Variable, as defined during the creation of the Vouchers. 
  • Value: The value that will be provided by Vouchers of that Type.
    • Mandatory on Conditions: Applicable and mandatory only if the value option is set to 'Fixed'.
  • Secret Number Length: Determine the length of the generated Secret Number.
  • Default Payment Type: The Payment Type that Vouchers of this Type will default to. 
  • Supported Products: A list of Products (Services or Physical Goods) and/or Products Types that each Voucher Type can be redeemed for.  Each Voucher supported Product is associated to either a Product or a Product Type.
  • Allowed Organisational Units: The organisational units that can use the Voucher Type when creating new Vouchers.

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  • Create a LOT by defining:
    • Type of Vouchers
    • Number of Vouchers to be generated
    • Effective and Expiration  Dates
  • Generate Vouchers via the respective action Action through LOT's page.

 Do it Yourself!!!

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Let's see how you can quickly set up the System to start using Vouchers.

Tip

No configuration is necessary for the modules, sections and attributes not mentioned below.


Voucher Types

Company ZX needs to create 100 Vouchers of 50 with one-year validity that can be used on Products A and B exclusively.

NameValueExtra Added ValueSecret Number LengthSupported ProductsAllowed Organisational Units
Premium Services5007
  • Product A
  • Product B
None

 

Voucher Definition

Restricted States Per Voucher Process
  • Export Process - Accepted for Activation

 

Create LOT

Voucher TypeNumber of VouchersValidity settings
Premium Services100
  • Effective from: 01/09/2014
  • Effective to: 01/09/2015

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