service_request_physical_goods object parameter data
Name
Type
Description
installed_item_identifier (semi-optional)
Installed Item Identifier
The identifier of the installed item related with the service request physical good. The allowed installed item identifier fields are the following:
Include Page
installed_item_identifier
installed_item_identifier
product_identifier (semi-optional)
Product Identifier
The identifier of the physical good product related with the service request physical good. The allowed physical good product identifier fields are the following:
Include Page
product_identifier
product_identifier
serial_number
(mandatory optional on conditions)
String
The serial number of the product
This parameter is mandatory applicable only if the product_identifier parameter is specified
Applicable only for products that are classified as PHYSICALGOODS of a type TRACEABLE with a FLAT composition method
Tip
Available from CRM.COM R14.0.0
warranty_coverage_reason_identifier
(mandatory on conditions)
Warranty Coverage Reason Identifier
The identifier of the warranty coverage reason related to the service request's installed item. The coverage reason is mandatory if the service request's affected installed item is covered by a warranty policy. the allowed warranty coverage reason identifier fields are the following: