service_request_physical_goods object parameter data
Name
Type
Description
action
(mandatory)
String
Defines if a new or existing information will be updated.The supported values are the following:
ADD, REMOVE
service_request_physical_good_identifier
(mandatory and applicable only on remove)
Job physical good identifier
The service request physical good that will be updated. The allowed service request physical good identifier fields are the following:
Include Page
service_request_physical good_identifier
service_request_physical good_identifier
installed_item_identifier (semi-optional and applicable only on add)
Installed Item Identifier
The identifier of the installed item related with the service request physical good. The allowed installed item identifier fields are the following:
Include Page
installed_item_identifier
installed_item_identifier
product_identifier (semi-optional and applicable only on add)
Product Identifier
The identifier of the physical good product related with the service request physical good. The allowed physical good product identifier fields are the following:
Include Page
product_identifier
product_identifier
serial_number
(mandatory optional on conditions)
String
The serial number of the product
Applicable only for products that are classified as PHYSICALGOODS of a type TRACEABLE with a FLAT composition method
This parameter is mandatory applicable only if the product_identifier parameter is specified
Tip
Available from CRM.COM R14.0.0
warranty_coverage_reason_identifier
(mandatory on conditions and applicable only on add)
Warranty Coverage Reason Identifier
The identifier of the warranty policy's coverage reason related to the service request's affected installed item.This information is mandatory if the affected installed item is still under warranty. The allowed warranty coverage reason identifier fields are the folloiwng: