Name | Type | Description |
category_identifier (mandatory) | Final Resolution Category Identifier | The category of the provided final resolution. The allowed final resolution category identifier fields are the following: | Include Page |
|---|
| service_request_final_resolution_category_identifier |
|---|
| service_request_final_resolution_category_identifier |
|---|
|
|
finally_resolved_by_identifier (mandatory) | User Identifier | The user that provided the final resolution. The allowed user identifier fields are the following: | Include Page |
|---|
| user_identifier |
|---|
| user_identifier |
|---|
|
|
final_resolution_date (mandatory) | Date | The date that the final resolution was provided |
description (optional) | String | A description of the provided final resolution |
accepted_by_identifier (optional) | Contact Information Identifier | The contact information that accepted the final resolution on behalf of the customer. The allowed contact information identifier fields are the following: | Include Page |
|---|
| contact_information_identifier |
|---|
| contact_information_identifier |
|---|
|
|