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Tip

Available from CRM.COM R9.0.0


Tip

Deprecated from CRM.COM R17.0.0


Excerpt

This method returns the communication templates that are allowed to be used in communications. Multiple communication templates are returned by each call. Note that only effective communication templates are retrieve by this method.

Resource URL

Parameters

Name

Type

Description

token

String

The token retrieved from the login method

group_identifier

(optional)

Group Identifier

The identifier of the group that will be creating the communication. The group is filtered against the templates' allowed organisational units. The allowed group identifier fields are the following:

Include Page
V4:group_identifier
V4:group_identifier

unit_identifier

(optional)

Unit Identifier

The identifier of the unit that will be creating the communication. The unit is filtered against the templates' allowed organisational units. The allowed unit identifier fields are the following:

Include Page
V4:unit_identifier
V4:unit_identifier

direction

(optional)

StringThe direction of the communication templates that will be retrieved, which can be INCOMING or OUTGOING

media

(optional)

StringThe media of the communication templates that will be retrieved, which can be EMAIL, SMS, PHONE, LETTER, F2F

category_identifier

(optional)

Category Identifier

The category of the communication template that will be retrieved. The allowed communication category identifiers are the following:

Include Page
V4:communication_category_identifier
V4:communication_category_identifier

communication_queue_external_system_identifierCommunication Queue External System Identifier

The communication queue external system of the communication template that will be retrieved. The allowed communication queue external system identifiers are the following:

Include Page
V4:communication_queue_external_system_identifier
V4:communication_queue_external_system_identifier

Tip

Available from CRM.COM R10.0.0


fields_set

(optional)

List of Strings, comma separated 

A list of fields that should be included in the results. If not specified then all the available fields will be returned

Response Data

Include Page
V4:communication_template_complete
V4:communication_template_complete

...

Expand
titleExample 1

HTTP Method: GET

 


Request:

Response:


Code Block
 code
language
javascript
themeConfluencelanguagejavascript
linenumberstrue
{
    "status":
    {
        "message": "",
        "description": "",
        "code": "OK"
    },
    "data":
    [
        {
            "log_information":
            {
                "created_by_unit":
                {
                    "id": "48305F8849E3C18B227C5BE3A27BA6DF",
                    "name": "Admin Unit",
                    "description": "r1 Test Description for resource  request tab.Test Description for resource  request tab.",
                    "alternative_code": "MG"
                },
                "updated_by_unit":
                {
                    "id": "48305F8849E3C18B227C5BE3A27BA6DF",
                    "name": "Admin Unit",
                    "description": "r1 Test Description for resource  request tab.Test Description for resource  request tab.",
                    "alternative_code": "MG"
                },
                "created_by_user":
                {
                    "person_name": "emichailidou",
                    "username": "emichailidou",
                    "id": "63ACDBBC5B39AD2DF5B167FA70EE57DD"
                },
                "updated_by_user":
                {
                    "person_name": "emichailidou",
                    "username": "emichailidou",
                    "id": "63ACDBBC5B39AD2DF5B167FA70EE57DD"
                }
            },
            "media": "EMAIL",
            "life_cycle_state": "EFFECTIVE",
            "content": "Dear
 #contact_information.name,

We would like to welcome you in our company!

Your subscription #subscription.number is now activated for the following services:
#subscription.services 

The following installed items are used: 

#subscription.installed_items 

Your subscription #subscription.number will be paid by account #accounts_receivable.number.

Your current account balance is #accounts_receivable.balance

Please do not hesitate to contact us via our Customer Support channels at any time!

Regards
AluxSat Co.",
            "id": "01F545B8648EDDC3273DC3C86A23AC5B",
            "name": "Email Template",
            "description": "A tempalte for sending emails",
            "subject": " Information for subscription #subscription.number",
            "category":
            {
                "parent_id": null,
                "id": "E7A5682FD665927F9C04723E9E79C42D",
                "name": "Customer Care Information",
                "description": "Customer Care Information",
                "code": "cci"
            },
            "alternative_code": "EMAILTEMP",
            "direction": "OUTGOING"
        },
        {
            "log_information":
            {
                "created_by_unit":
                {
                    "id": "48305F8849E3C18B227C5BE3A27BA6DF",
                    "name": "Admin Unit",
                    "description": "r1 Test Description for resource  request tab.Test Description for resource  request tab.",
                    "alternative_code": "MG"
                },
                "updated_by_unit":
                {
                    "id": "48305F8849E3C18B227C5BE3A27BA6DF",
                    "name": "Admin Unit",
                    "description": "r1 Test Description for resource  request tab.Test Description for resource  request tab.",
                    "alternative_code": "MG"
                },
                "created_by_user":
                {
                    "person_name": "emichailidou",
                    "username": "emichailidou",
                    "id": "63ACDBBC5B39AD2DF5B167FA70EE57DD"
                },
                "updated_by_user":
                {
                    "person_name": "emichailidou",
                    "username": "emichailidou",
                    "id": "63ACDBBC5B39AD2DF5B167FA70EE57DD"
                }
            },
            "media": "EMAIL",
            "life_cycle_state": "EFFECTIVE",
            "content": "#notification.number
 
Dear #notification.contact_information.name
 
We would like to remind you that the outstanding amount for your account #notification.accounts_receivable.number is #notification.total_notified_amount, which is related with the following subscriptions
#notification.subscriptions_notified_amount
 
Regards
AluxSat Co.",
            "id": "E4FF2938C24CBAA8C5B7322BBC444C69",
            "name": "Unsettled Subscriptions",
            "description": "Communication Template for Unsettled Subscriptions",
            "subject": "Unsettled Subscription #subscriptions.number",
            "category": null,
            "alternative_code": "USub",
            "direction": "OUTGOING"
        },
        {
            "log_information":
            {
                "created_by_unit":
                {
                    "id": "48305F8849E3C18B227C5BE3A27BA6DF",
                    "name": "Admin Unit",
                    "description": "r1 Test Description for resource  request tab.Test Description for resource  request tab.",
                    "alternative_code": "MG"
                },
                "updated_by_unit":
                {
                    "id": "48305F8849E3C18B227C5BE3A27BA6DF",
                    "name": "Admin Unit",
                    "description": "r1 Test Description for resource  request tab.Test Description for resource  request tab.",
                    "alternative_code": "MG"
                },
                "created_by_user":
                {
                    "person_name": "persia_xenopoulou",
                    "username": "persia_xenopoulou",
                    "id": "2A15084589E81D3DA7ABA3C7563F805E"
                },
                "updated_by_user":
                {
                    "person_name": "persia_xenopoulou",
                    "username": "persia_xenopoulou",
                    "id": "2A15084589E81D3DA7ABA3C7563F805E"
                }
            },
            "media": "EMAIL",
            "life_cycle_state": "EFFECTIVE",
            "content": "#notification.number
 
Dear #notification.contact_information.name
 
We would like to remind you that the outstanding amount for your account #notification.accounts_receivable.number is #notification.total_notified_amount, which is related with the following bill
#notification.bills_notified_amount
 
Regards
AluxSat Co.",
            "id": "6E6EBBFC793CAA36ACB13456F24070F9",
            "name": "Unsettled Accounts Receivable",
            "description": "Communication Template Unsettled Accounts Receivable",
            "subject": "Unsettled Accounts Receivable",
            "category": null,
            "alternative_code": "UAR",
            "direction": "OUTGOING"
        },
        {
            "log_information":
            {
                "updated_date": "2014-11-07T16:17:46",
                "created_by_unit":
                {
                    "id": "48305F8849E3C18B227C5BE3A27BA6DF",
                    "name": "Admin Unit",
                    "description": "r1 Test Description for resource  request tab.Test Description for resource  request tab.",
                    "alternative_code": "MG"
                },
                "updated_by_unit":
                {
                    "id": "48305F8849E3C18B227C5BE3A27BA6DF",
                    "name": "Admin Unit",
                    "description": "r1 Test Description for resource  request tab.Test Description for resource  request tab.",
                    "alternative_code": "MG"
                },
                "created_by_user":
                {
                    "person_name": "persia_xenopoulou",
                    "username": "persia_xenopoulou",
                    "id": "2A15084589E81D3DA7ABA3C7563F805E"
                },
                "updated_by_user":
                {
                    "person_name": "emichailidou",
                    "username": "emichailidou",
                    "id": "63ACDBBC5B39AD2DF5B167FA70EE57DD"
                }
            },
            "media": "EMAIL",
            "life_cycle_state": "EFFECTIVE",
            "content": "#notification.number
 
Dear #notification.contact_information.name
 
We would like to remind you that the remaining amount in your wallets is estimated to be consumed by
#notification.wallets_estimated_consumption_date

#notification.wallets_estimated_consumption_days	

 
Regards
AluxSat Co.",
            "id": "7F76E517989A0ABBCE39DE3FCAE54098",
            "name": "Wallet with low credit",
            "description": "Communication Template for Wallet with low credit",
            "subject": "Wallet with low credit",
            "category": null,
            "alternative_code": "WWLC",
            "direction": "OUTGOING"
        },
        {
            "log_information":
            {
                "updated_date": "2014-11-03T18:11:33",
                "created_by_unit":
                {
                    "id": "48305F8849E3C18B227C5BE3A27BA6DF",
                    "name": "Admin Unit",
                    "description": "r1 Test Description for resource  request tab.Test Description for resource  request tab.",
                    "alternative_code": "MG"
                },
                "updated_by_unit":
                {
                    "id": "48305F8849E3C18B227C5BE3A27BA6DF",
                    "name": "Admin Unit",
                    "description": "r1 Test Description for resource  request tab.Test Description for resource  request tab.",
                    "alternative_code": "MG"
                },
                "created_by_user":
                {
                    "person_name": "persia_xenopoulou",
                    "username": "persia_xenopoulou",
                    "id": "2A15084589E81D3DA7ABA3C7563F805E"
                },
                "updated_by_user":
                {
                    "person_name": "MPAdministrator",
                    "username": "MPAdministrator",
                    "id": "1"
                }
            },
            "media": "EMAIL",
            "life_cycle_state": "EFFECTIVE",
            "content": "#notification.number
 
Dear #notification.contact_information.name
 
We would like to remind you that the remaining amount for your prepaid services is the following:
#notification.wallets_product_available_amount
 
This amount is estimated to be consumed by
#notification.wallets_product_estimated_consumption_date
 
Regards
AluxSat Co.",
            "id": "D3FE80B46AAEE911BB5B6AF5AF28B389",
            "name": "Wallet Product Consumption near estimated date",
            "description": "Communication Template Wallet Product Consumption near estimated date",
            "subject": "Wallet Product Consumption near estimated date",
            "category": null,
            "alternative_code": "WPCED",
            "direction": "OUTGOING"
        },
        {
            "log_information":
            {
                "created_by_unit":
                {
                    "id": "48305F8849E3C18B227C5BE3A27BA6DF",
                    "name": "Admin Unit",
                    "description": "r1 Test Description for resource  request tab.Test Description for resource  request tab.",
                    "alternative_code": "MG"
                },
                "updated_by_unit":
                {
                    "id": "48305F8849E3C18B227C5BE3A27BA6DF",
                    "name": "Admin Unit",
                    "description": "r1 Test Description for resource  request tab.Test Description for resource  request tab.",
                    "alternative_code": "MG"
                },
                "created_by_user":
                {
                    "person_name": "persia_xenopoulou",
                    "username": "persia_xenopoulou",
                    "id": "2A15084589E81D3DA7ABA3C7563F805E"
                },
                "updated_by_user":
                {
                    "person_name": "p_xenopoulou",
                    "username": "p_xenopoulou",
                    "id": "159C17D9C4B1E48DC129FBC701D38438"
                }
            },
            "media": "EMAIL",
            "life_cycle_state": "EFFECTIVE",
            "content": "#notification.number
 
Dear #notification.contact_information.name
 
We would like to welcome you and congratulate you for subscribing with us. Your subscription information is the following:
#notification.subscriptions_type
 
Regards
AluxSat Co.",
            "id": "35F18609EA47BC52E0600084E4E28538",
            "name": "New Subscribers",
            "description": "Communication Template for New subscribers",
            "subject": "Welcome to AluxSat Co. Family",
            "category": null,
            "alternative_code": "NS",
            "direction": "OUTGOING"
        },
        {
            "log_information":
            {
                "updated_date": "2015-10-23T10:31:43",
                "created_by_unit":
                {
                    "id": "48305F8849E3C18B227C5BE3A27BA6DF",
                    "name": "Admin Unit",
                    "description": "r1 Test Description for resource  request tab.Test Description for resource  request tab.",
                    "alternative_code": "MG"
                },
                "updated_by_unit":
                {
                    "id": "48305F8849E3C18B227C5BE3A27BA6DF",
                    "name": "Admin Unit",
                    "description": "r1 Test Description for resource  request tab.Test Description for resource  request tab.",
                    "alternative_code": "MG"
                },
                "created_by_user":
                {
                    "person_name": "persia_xenopoulou",
                    "username": "persia_xenopoulou",
                    "id": "2A15084589E81D3DA7ABA3C7563F805E"
                },
                "updated_by_user":
                {
                    "person_name": "MPAdministrator",
                    "username": "MPAdministrator",
                    "id": "1"
                }
            },
            "media": "EMAIL",
            "life_cycle_state": "EFFECTIVE",
            "content": "#notification.number Dear #notification.contact_information.name We would like to inform you that the following jobs have been completed successfully. #notification.jobs_type Regards AluxSat Co. kokoui

",
            "id": "536BD3451CFDE4565C33876C1F97B376",
            "name": "Completed Jobs",
            "description": "Communication Template for Completed Jobs",
            "subject": "Completed Jobs",
            "category": null,
            "alternative_code": "CJ",
            "direction": "OUTGOING"
        },
        {
            "log_information":
            {
                "updated_date": "2015-10-26T12:10:10",
                "created_by_unit":
                {
                    "id": "48305F8849E3C18B227C5BE3A27BA6DF",
                    "name": "Admin Unit",
                    "description": "r1 Test Description for resource  request tab.Test Description for resource  request tab.",
                    "alternative_code": "MG"
                },
                "updated_by_unit":
                {
                    "id": "48305F8849E3C18B227C5BE3A27BA6DF",
                    "name": "Admin Unit",
                    "description": "r1 Test Description for resource  request tab.Test Description for resource  request tab.",
                    "alternative_code": "MG"
                },
                "created_by_user":
                {
                    "person_name": "persia_xenopoulou",
                    "username": "persia_xenopoulou",
                    "id": "2A15084589E81D3DA7ABA3C7563F805E"
                },
                "updated_by_user":
                {
                    "person_name": "MPAdministrator",
                    "username": "MPAdministrator",
                    "id": "1"
                }
            },
            "media": "EMAIL",
            "life_cycle_state": "EFFECTIVE",
            "content": "#notification.number Dear #contact_information.name We would like to inform you that the following activities have been completed successfully. #notification.activities_type Regards AluxSat Co.#subscription.accounts_receivable.name  testasdasdas

",
            "id": "E8C427F604AD575163CE55979E888B04",
            "name": "Completed Activities",
            "description": "Communication Template for Completed Activities",
            "subject": "Completed Activities3423",
            "category":
            {
                "parent_id": "E55C28E9C03DAF559B1CBE0B0D29C8F5",
                "id": "9D665495E4F60D9CA119888D76FCED3D",
                "name": "Customer Care Complaint",
                "description": "Customer Care Complaint",
                "code": "CCC"
            },
            "alternative_code": "CA",
            "direction": "OUTGOING"
        },
        {
            "log_information":
            {
                "created_by_unit":
                {
                    "id": "48305F8849E3C18B227C5BE3A27BA6DF",
                    "name": "Admin Unit",
                    "description": "r1 Test Description for resource  request tab.Test Description for resource  request tab.",
                    "alternative_code": "MG"
                },
                "updated_by_unit":
                {
                    "id": "48305F8849E3C18B227C5BE3A27BA6DF",
                    "name": "Admin Unit",
                    "description": "r1 Test Description for resource  request tab.Test Description for resource  request tab.",
                    "alternative_code": "MG"
                },
                "created_by_user":
                {
                    "person_name": "persia_xenopoulou",
                    "username": "persia_xenopoulou",
                    "id": "2A15084589E81D3DA7ABA3C7563F805E"
                },
                "updated_by_user":
                {
                    "person_name": "persia_xenopoulou",
                    "username": "persia_xenopoulou",
                    "id": "2A15084589E81D3DA7ABA3C7563F805E"
                }
            },
            "media": "EMAIL",
            "life_cycle_state": "EFFECTIVE",
            "content": null,
            "id": "2F3F7CF239420102BAD64B6EB06D607E",
            "name": "Incoming Test",
            "description": "FSDFDSF",
            "subject": null,
            "category": null,
            "alternative_code": "IT",
            "direction": "INCOMING"
        },
        {
            "log_information":
            {
                "updated_date": "2014-12-01T17:09:54",
                "created_by_unit":
                {
                    "id": "48305F8849E3C18B227C5BE3A27BA6DF",
                    "name": "Admin Unit",
                    "description": "r1 Test Description for resource  request tab.Test Description for resource  request tab.",
                    "alternative_code": "MG"
                },
                "updated_by_unit":
                {
                    "id": "48305F8849E3C18B227C5BE3A27BA6DF",
                    "name": "Admin Unit",
                    "description": "r1 Test Description for resource  request tab.Test Description for resource  request tab.",
                    "alternative_code": "MG"
                },
                "created_by_user":
                {
                    "person_name": "persia_xenopoulou",
                    "username": "persia_xenopoulou",
                    "id": "2A15084589E81D3DA7ABA3C7563F805E"
                },
                "updated_by_user":
                {
                    "person_name": "p_xenopoulou",
                    "username": "p_xenopoulou",
                    "id": "159C17D9C4B1E48DC129FBC701D38438"
                }
            },
            "media": "DEVICE",
            "life_cycle_state": "EFFECTIVE",
            "content": "Dear customer your subscription will be disconnected tomorrow due to unsettled amount",
            "id": "25F373AB873BABF9AD83DD5F51C35041",
            "name": "Sub Info via Conax",
            "description": null,
            "subject": "Sub Info",
            "category": null,
            "alternative_code": "CNX",
            "direction": "OUTGOING"
        }
}


...