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Available from CRM.COM R9.0.0 |
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This method returns the statuses that are allowed to be used by service requests of specific type. Multiple statuses are returned by each call |
Resource URL
Parameters
Name | Type | Description | ||||||
token | String | The token retrieved from the login method | ||||||
service_request_type_identifier (mandatory) | Service Request Type Identifier | The identifier of the type of the service request that will be using the statuses. The statuses are filtered against the allowed statuses of the specified type. The allowed service request type identifier fields are the following:
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life_cycle_state (optional) | Sting | The life cycle state that the status should have. If specified then only statuses related with the specified life cycle state will be retrieved. Life cycle state options are: PENDING, RESPONDED, TEMPORARY RESOLVED, FINAL RESOLVED and COMPLETED | ||||||
fields_set (optional) | List of Strings, comma separated | A list of fields that should be included in the results. If not specified then all the available fields will be returned |
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