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This method creates a new incoming call event on the Communication Centre screen based on the incoming call's phone number and the call agent who will accept this call. A single event can be created by each call |
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Resource URL
Parameters
Name | Type | Description |
token (mandatory) | String | The token retrieved from the login method |
caller_phone_number (mandatory) | String | The phone number of the incoming call for which a new events should be created in the Communication Centre screen
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call_agent_extension (mandatory) | String | The phone extension number of the call agent (User) who will accept the incoming phone call. |
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