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Available from CRM.COM R9.0.0 |
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Name | Type | Description | ||||||
token | String | The token retrieved from the login method | ||||||
group_identifier (optional) | Group Identifier | The identifier of the group that will be providing the service request type. The group is filtered against the service request types' allowed organisational units. The allowed group identifier fields are the following:
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unit_identifier (optional) | Unit Identifier | The identifier of the unit that will be providing the service request type. The unit is filtered against the service request types' allowed organisational units. The allowed unit identifier fields are the following:
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fields_set (optional) | List of Strings, comma separated | A list of fields that should be included in the results. If not specified then all the available fields will be returned |
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Name | Type | Description | ||||||
token | String | The token retrieved from the login method | ||||||
service_request_type_identifier (mandatory) | Service Request Type Identifier | The identifier of the type of the service request that will be using the statuses. The statuses are filtered against the allowed statuses of the specified type. The allowed service request type identifier fields are the following:
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life_cycle_state (optional) | Sting | The life cycle state that the status should have. If specified then only statuses related with the specified life cycle state will be retrieved. Life cycle state options are: PENDING, RESPONDED, TEMPORARY RESOLVED, FINAL RESOLVED and COMPLETED | ||||||
fields_set (optional) | List of Strings, comma separated | A list of fields that should be included in the results. If not specified then all the available fields will be returned |
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Name | Type | Description | ||||||
token | String | The token retrieved from the login method | ||||||
service_request_type_identifier (mandatory) | Service Request Type Identifier | The identifier of the type of the service request that will be using the categories. The categories are filtered against the allowed categories of the specified type. The allowed service request type identifier fields are the following:
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fields_set (optional) | List of Strings, comma separated | A list of fields that should be included in the results. If not specified then all the available fields will be returned |
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Name | Type | Description | ||||||
token | String | The token retrieved from the login method | ||||||
service_request_type_identifier (mandatory) | Service Request Type Identifier | The identifier of the type of the service request that will be using the response categories. The response categories are filtered against the allowed response categories of the specified type. The allowed service request type identifier fields are the following:
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fields_set (optional) | List of Strings, comma separated | A list of fields that should be included in the results. If not specified then all the available fields will be returned |
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Name | Type | Description | ||||||
token | String | The token retrieved from the login method | ||||||
service_request_type_identifier (mandatory) | Service Request Type Identifier | The identifier of the type of the service request that will be using the temporary resolution categories. The temporary resolution categories are filtered against the allowed temporary resolution categories of the specified type. The allowed service request type identifier fields are the following:
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fields_set (optional) | List of Strings, comma separated | A list of fields that should be included in the results. If not specified then all the available fields will be returned |
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Name | Type | Description | ||||||
token | String | The token retrieved from the login method | ||||||
service_request_type_identifier (mandatory) | Service Request Type Identifier | The identifier of the type of the service request that will be using the final resolution categories. The final resolution categories are filtered against the allowed final resolution categories of the specified type. The allowed service request type identifier fields are the following:
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fields_set (optional) | List of Strings, comma separated | A list of fields that should be included in the results. If not specified then all the available fields will be returned |
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Name | Type | Description | ||||||
token | String | The token retrieved from the login method | ||||||
service_request_type_identifier (mandatory) | Service Request Type Identifier | The identifier of the type of the service request that will be using the physical goods. The physical goods are filtered against the allowed physical goods of the specified type. The allowed service request type identifier fields are the following:
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fields_set (optional) | List of Strings, comma separated | A list of fields that should be included in the results. If not specified then all the available fields will be returned |
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Name | Type | Description | ||||||
token | String | The token retrieved from the login method | ||||||
service_request_type_identifier (mandatory) | Service Request Type Identifier | The identifier of the type of the service request that will be using the services. The services are filtered against the allowed services of the specified type. The allowed service request type identifier fields are the following:
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fields_set (optional) | List of Strings, comma separated | A list of fields that should be included in the results. If not specified then all the available fields will be returned |
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Name | Type | Description | ||||||
token | String | The token retrieved from the login method | ||||||
service_request_type_identifier (mandatory) | Service Request Type Identifier | The identifier of the type of the service request that will be using the activity types. The activity types are filtered against the allowed activity types of the specified type. The allowed service request type identifier fields are the following:
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fields_set (optional) | List of Strings, comma separated | A list of fields that should be included in the results. If not specified then all the available fields will be returned |
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Name | Type | Description | ||||||
token | String | The token retrieved from the login method | ||||||
service_request_type_identifier (mandatory) | Service Request Type Identifier | The identifier of the type of the service request that will be using the job types. The job types are filtered against the allowed job types of the specified type. The allowed service request type identifier fields are the following:
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fields_set (optional) | List of Strings, comma separated | A list of fields that should be included in the results. If not specified then all the available fields will be returned |
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Name | Type | Description |
token | String | The token retrieved from the login method |
fields_set (optional) | List of Strings, comma separated | A list of fields that should be included in the results. If not specified then all the available fields will be returned |
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Name | Type | Description |
token | String | The token retrieved from the login method |
fields_set (optional) | List of Strings, comma separated | A list of fields that should be included in the results. If not specified then all the available fields will be returned |
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