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NameType Description
package_base_rateFloatThe base rate of the whole package calculated in the system's currency, based on the following mandatory termed services
mandatory_termed_services_setSet of termed subscription service objects

The mandatory termed subscription services provided by the subscription type.

Not applicable if retrieved_services is set to "ONLY_ADDITIONAL"


additional_termed_services_set Set of termed subscription service objects

The additional termed subscription services provided by the subscription type.

Not applicable if retrieved_services is set to "ONLY_MANDATORY"


installed_items_setSet of subscription installed item objectsThe subscription installed items provided by the subscription type.
billing_termsBilling terms objectThe billing terms provided by the subscription type.
log_informationLog Information ObjectThe log information of the retrieved subscription type

Referred Objects Response Data

 subscription_billing_terms object response data

Name

Type

Description

id

String

The ID of the retrieved billing terms

life_cycle_stateString

The life cycle state of the retrieved billing terms which can be EFFECTIVE or TERMINATED

is_auto_renewedBoolean

Indicates whether the subscription will be auto-renewed at the end of its billing cycle or not.

Available from CRM.COM R15.0.0

next_renewal_dateDate

Defines the date on which the subscription's billing terms will be auto-renewed. Applicable only if customer opts in to auto-renewals. The date is automatically calculated based on the subscription's billing cycle.

Available from CRM.COM R18.0.0

expires_onDate

Defines the date on which the subscription's billing terms will be expired (i.e. it will not be automatically renewed). Applicable only if customer opts out from auto-renewals.

Available from CRM.COM R18.0.0

billing_cycle_dayNumberThe billing cycle day of the retrieved billing terms. Billing cycle day is used to specify up to which day of the month a subscription should be billed
billing_cycle_last_day_of_monthBoolean

Indicates that the billing term's billing cycle day is the last day of each month. Applicable only when the billing method is Anniversary. If set to Yes, then the billing_cycle_day is not applicable

Available from CRM.COM R12.0.0

agreement_dateDateThe agreement date of the retrieved billing terms. Billing terms agreement date is used to log the date that the billing terms were agreed and signed by the customer
allowed_cancel_dateDate

The allowed cancel date of the retrieved billing terms. Allowed cancel date is used to define the date that the billable entity can be churned or terminated.

Deprecated from CRM.COM R15.0.0

effective_dateDateThe effective date of the retrieved billing terms
expiration_dateDateThe expiration date of the retrieved billing terms. The expiration date is set when billing terms are amended and a new version of billing terms is in effect. The old version of billing terms (i.e. the replaced one) is expired and no longer valid.
concurrent_usage_based_pricingConcurrent usage based pricing objectConcurrent usage based pricing is used to apply price plan rates based on the number of concurrent usage of the services or the installed items that will be billed, and a rate percentage which is agreed between the customer and the company providing those service
billing_term_schemeBilling term scheme objectThe billing term scheme of the retrieved billing terms
price_planPrice Plan Object

The price plan of the retrieved billing terms

Deprecated from CRM.COM R15.0.0

billing_frequencyBilling Frequency ObjectThe billing frequency of the retrieved billing terms. Billing Frequencies are used to denote how often a subscription should be billed.
binding_informationBinding Information ObjectThe binding information of the retrieved billing terms. Binding information is used to determine if a customer is contractually committed to receive services from the service provider for a fixed period of time.

Referred Objects Response Data

 concurrent_usage_based_pricing object response data

Name

Type

Description

concurrent_usage

Number

Defines the concurrent usage of services which will be billed based on the specified billing terms

Deprecated from CRM.COM R15.0.0

rate_percentage

Number

Defines the rate percentage that should be applied on all services which will be billed based on the specified billing terms

Deprecated from CRM.COM R15.0.0

number_of_installed_itemsNumber

The agreed number of installed items that will be concurrently consuming the subscription's services

Available from CRM.COM R15.0.0

 concurrent_usage_billing_methodString

Defines how the subscriber will be billed because of the concurrent usage of the subscription's services. Available options are:

  • BASED_ON_NUMBER_OF_INSTALLED_ITEMS,
  • BASED_ON_MAXIMUM_CAPACITY
  • BASED_ON_ACTUAL_CAPACITY

Available from CRM.COM R15.0.0


 billing_term_scheme object response data

Name

Type

Description

id

String

The ID of the retrieved billing term scheme

codeStringThe code of the retrieved billing term scheme
nameStringThe name of the retrieved billing term scheme
life_cycle_stateString

The life cycle state of the retrieved billing term scheme. The supported life cycle states are the following

DRAFT, EFFECTIVE, TERMINATED

classificationString

The classification of the retrieved billing term scheme which can be either NORMAL or PREPAID

Classification options NORMAL and PREPAID are available from CRM.COM R15.0.0

Prior CRM.COM R15.0.0 the options are SUBSCRIPTIONS or JOBS

billing_typeString

The billing type of the billing term scheme which can be PRE_BILL or POST_BILL for NORMAL billing term schemes and PRE_RATED or POST_RATED for PREPAID billing term schemes

Billing type options PRE/POST_BILL and PRE/POST_RATED are available from CRM.COM R15.0.0

Prior CRM.COM R15.0.0 the options are NORMAL and PREPAID

billing_methodStringThe billing method of the billing term scheme which can be ANNIVERSARY or PERIOD

 price_plan object data response
NameType Description
IdStringThe ID of the retrieved price plan
nameStringThe Name of the retrieved price plan
codeStringThe Code of the retrieved price plan
descriptionStringThe Description of the retrieved price plan
typeStringThe Type of the retrieved price plan which can be BASE or CONDITIONAL
effective_date DateThe Effective Date of the retrieved price plan
expiration_date Date

The Expiration Date of the retrieved price plan

currencyCurrency Object

The Currency of the retrieved price plan

Available from CRM.COM R14.2.0

Referred Objects Response Data

 currency object response data

Name

Type

Description

id

String

The ID of the retrieved currency

code

String

The code of the retrieved currency

prefix_symbolStringThe prefix symbol for the specified currency

suffix_symbol

StringThe suffix symbol for the specified currency
life_cycle_stateString

The life cycle state for the specified currency, which can be EFFECTIVE or NOT EFFECTIVE

Available from CRM.COM R14.0.0

integer_part_nameStringThe integer part name for the specified currency
decimal_part_nameStringThe decimal part name for the specified currency

 billing frequency object response data

Name

Type

Description

code

String

The code of the retrieved billing frequency

name

String

The name of the retrieved billing frequency


 binding_information object response data

Name

Type

Description

stateStringThe binding state which can be INBINDING or OUTOFBINDING
start_dateDateThe date that the binding period starts
end_dateDateThe date that the binding period ends
binding_periodBinding period objectThe binding period

Referred Objects Response Data

 binding period object response data

Name

Type

Description

code

String

The code of the retrieved binding period

name

String

The name of the retrieved binding period



 termed_subscription_service object response data

Name

Type

Description

id

String

The ID of the retrieved termed subscription service

life_cycle_state

String

The life cycle state of the termed subscription service. One of the following values is returned:

DRAFT, EFFECTIVE, NOT_EFFECTIVE, IN_RESTING, SHORT_TERM_EFFECTIVE, SHORT_TERM_NOT_EFFECTIVE, CANCELLED, REGRETTED, SWAPPED, REMOVED, REPLACED

REPLACED life cycle state available from CRM.COM R14.0.0, deprecated in CRM.COM R18.0.0

mandatoryBoolean

Defines whether the retrieved termed service was added on the subscription as a mandatory or an additional one.

Available from CRM.COM R15.0.0

first_activated_dateDate

The date that the subscription service became effective for the first time (i.e. the date that the first effective period of that subscription service started)

Available from CRM.COM R9.0.0

rating_stateString

The rating state of the retrieved subscription service that can be PENDING or COMPLETED

Available from CRM.COM R9.0.0

rated_up_toDate

The date up until which the termed service was rated.

Available from CRM.COM R9.0.0

freeBoolean

Indicates whether the retrieved service is classified as Free or a Paid one. If true then the service is a free service

Available from CRM.COM R14.2.0

trial_end_dateDate

Defines the end of the service's trial period, if any

Available from CRM.COM R14.17.0

udf_string_1 

String

User Defined Field of type String

Available from CRM.COM R14.3.0

udf_string_2 

String

User Defined Field of type String

Available from CRM.COM R14.3.0

udf_string_3 

String

User Defined Field of type String

Available from CRM.COM R14.3.0

udf_string_4 

String

User Defined Field of type String

Available from CRM.COM R14.3.0

udf_string_5

String

User Defined Field of type String

Available from CRM.COM R14.3.0

udf_string_6 

String

User Defined Field of type String

Available from CRM.COM R14.3.0

udf_string_7

String

User Defined Field of type String

Available from CRM.COM R14.3.0

udf_string_8

String

User Defined Field of type String

Available from CRM.COM R14.3.0

udf_float_1

Float

User Defined Field of type Float

Available from CRM.COM R14.3.0

udf_float_2

Float

User Defined Field of type Float

Available from CRM.COM R14.3.0

udf_float_3

Float

User Defined Field of type Float

Available from CRM.COM R14.3.0

udf_float_4

Float

User Defined Field of type Float

Available from CRM.COM R14.3.0

udf_date_1 

Date

User Defined Field of type Date

Available from CRM.COM R14.3.0

udf_date_2 

Date

User Defined Field of type Date

Available from CRM.COM R14.3.0

udf_date_3

Date

User Defined Field of type Date

Available from CRM.COM R14.3.0

udf_date_4

Date

User Defined Field of type Date

Available from CRM.COM R14.3.0

period_billed_in_advancePeriod Billed in Advance Object

Defines the period that the specified service will be billed in advance. Applicable only for prepaid pre-rated services

Available from CRM.COM R14.0.0

productProduct objectThe product classified as termed service which is related with the retrieved termed subscription service
service_bundleSubscription Service Bundle Object

The subscription service bundle that contains the specified product as a product bundle. This information is available only if the specified product was added as part of a flexible product bundle.


Referred Objects Response Data

 period billed in advance object response data

Name

Type

Description

period_billed_in_advance

Integer

Defines the period for which the the service will be pre-rated. Applicable only for prepaid services of PRERATE billing type

period_billed_in_advance_uot

String

The unit of time that measures the specified period billed in advance for the service. The supported values are DAYS, WEEKS or MONTHS. Applicable only for prepaid services of PRERATE billing type


 product object response data
Name
Type
Description
IdStringThe ID of the product
codeStringThe code of product

alternative_code

String

The alternative code of product

description

String

The description of product

priority_levelInteger

The priority level of the product

Available from CRM.COM R12.3.0

global_rateGlobal Rate Object

The global rate of the retrieved product

Available from CRM.COM R15.0.0

product_typeProduct type objectThe type of the product

Referred Objects Response Data

 product_type object data response
NameType Description
IdStringThe ID of the retrieved product type
nameStringThe Name of the retrieved product type
alternative_codeStringThe Alternative Code of the retrieved product type
descriptionStringThe Description of the retrieved product type
classificationStringThe Classification of the retrieved product type which can be SERVICES or PHYSICALGOODS
service_typeStringThe Service Type of the retrieved product type which can be TERMED, USAGE, ONETIME or EXPENSE
physical_good_typeStringThe physical Good Type of the retrieved product type which can be TRACEABLE or NONTRACEABLE
composition_methodStringThe Composition Method of the retrieved product type which can be FLAT, FLEXIBLEBUNDLE or FIXEDBUNDLE
used_for_provisioningBooleanThe flag shows if the retrieved product type is used for provisioning
udr_typeUsage Detail Record TypeThe UDR type related with the product type. This is applicable only if the product type is classified as SERVICES and the service type is set to USAGE
meter_reading_typeMeter Reading Type

The Meter Reading type related with the product type. This is applicable only for traceable physical goods

Available from CRM.COM R14.0.0

Referred Objects Response Data

 usage_detail_record_type object data response
NameType Description
IdStringThe ID of the retrieved usage detail record type
nameStringThe Name of the retrieved usage detail record type
alternative_codeStringThe Alternative Code of the retrieved usage detail record type
descriptionStringThe Description of the retrieved usage detail record type
unit_of_measurementStringThe Unit of measurement of the retrieved usage detail record type

Referred Objects Response Data

 unit_of_measurement object response data

Name

Type

Description

idStringThe identifier of the Unit of measurement

name

String

The name of the Unit of measurement

description

String

The description of the Unit of measurement

alternative_codeStringThe alternative code of the Unit of measurement

 

 meter_reading_type object data response
NameType Description
IdStringThe ID of the retrieved meter reading type
nameStringThe Name of the retrieved meter reading type
alternative_codeStringThe Alternative Code of the retrieved meter reading type
classificationStringThe Classification of the retrieved meter reading type
descriptionStringThe Description of the retrieved meter reading type
unit_of_measurementStringThe Unit of measurement of the retrieved meter reading type

Referred Objects Response Data

 unit_of_measurement object response data

Name

Type

Description

idStringThe identifier of the Unit of measurement

name

String

The name of the Unit of measurement

description

String

The description of the Unit of measurement

alternative_codeStringThe alternative code of the Unit of measurement

 global rate object response data

Name

Type

Description

id

String

The ID of the retrieved rate

rate_model

String

The price plan rate model which can be one of the following:

  • QUANTITYBASED
  • QUANTITYANDPERIODBASED
  • BILLABLEPERIODBASED
  • DURATIONBASED
  • FLATFEEBASED
  • USAGEBASED

From CRM.COM R17.0.0, QUANTITYANDMATURITYBASED is renamed to QUANTITYANDPERIODBASED

global_base_amountNumber

The base price of the product in the Global Price Plan

base_rate_applied_perString

The value for 'Base Rate Applied per'

Available when the rate model is 'Quantity & Quantity Based' and it is a selection between

  • Period
  • Period_Item
uotString

The 'UOT' applicable for the rate

  • Seconds
  • Minute
  • Hour
  • Day
  • Week
  • Month
  • Year

Available for one-time services

time_periodTime Period Object

 The period and unit of time for which the base amount is applicable for. This is available only on termed services rates.

uomString

The 'UOM' applicable for the rate

Available when the product type is of Usage Service Classification 

Referred Objects Response Data

 period object response data

Name

Type

Description

time_period_valueNumber

The time period value

time_period_uot

String

The time period unit of time. The supported values are the following:

MINUTES, HOURS, DAYS, WEEKS, MONTHS, YEARS

 termed_subscription_service_bundle object response data

Name

Type

Description

id

String

The ID of the retrieved termed subscription service

life_cycle_state

String

The life cycle state of the termed subscription service. One of the following values is returned:

DRAFT, EFFECTIVE, NOT_EFFECTIVE, SHIRT_TERM_EFFECTIVE, SHORT_TERM_NOT_EFFECTIVE, IN_RESTING, CANCELLED, REGRETTED, SWAPPED, REMOVED, REPLACED

REPLACED available from CRM.COM R14.0.0, deprecated in CRM.COM R18.0.0

first_activated_dateDate

The date that the subscription service became effective for the first time (i.e. the date that the first effective period of that subscription service started)

Available from CRM.COM R9.0.0

rating_stateString

The rating state of the retrieved subscription service that can be PENDING or COMPLETED

Available from CRM.COM R9.0.0

rated_up_toDate

The date up until which the termed service was rated.

Available from CRM.COM R9.0.0

productProduct objectThe product classified as termed service which is related with the retrieved termed subscription service

Referred Objects Response Data

 product object response data
Name
Type
Description
IdStringThe ID of the product
codeStringThe code of product

alternative_code

String

The alternative code of product

description

String

The description of product

priority_levelInteger

The priority level of the product

Available from CRM.COM R12.3.0

global_rateGlobal Rate Object

The global rate of the retrieved product

Available from CRM.COM R15.0.0

product_typeProduct type objectThe type of the product

Referred Objects Response Data

 product_type object data response
NameType Description
IdStringThe ID of the retrieved product type
nameStringThe Name of the retrieved product type
alternative_codeStringThe Alternative Code of the retrieved product type
descriptionStringThe Description of the retrieved product type
classificationStringThe Classification of the retrieved product type which can be SERVICES or PHYSICALGOODS
service_typeStringThe Service Type of the retrieved product type which can be TERMED, USAGE, ONETIME or EXPENSE
physical_good_typeStringThe physical Good Type of the retrieved product type which can be TRACEABLE or NONTRACEABLE
composition_methodStringThe Composition Method of the retrieved product type which can be FLAT, FLEXIBLEBUNDLE or FIXEDBUNDLE
used_for_provisioningBooleanThe flag shows if the retrieved product type is used for provisioning
udr_typeUsage Detail Record TypeThe UDR type related with the product type. This is applicable only if the product type is classified as SERVICES and the service type is set to USAGE
meter_reading_typeMeter Reading Type

The Meter Reading type related with the product type. This is applicable only for traceable physical goods

Available from CRM.COM R14.0.0

Referred Objects Response Data

 usage_detail_record_type object data response
NameType Description
IdStringThe ID of the retrieved usage detail record type
nameStringThe Name of the retrieved usage detail record type
alternative_codeStringThe Alternative Code of the retrieved usage detail record type
descriptionStringThe Description of the retrieved usage detail record type
unit_of_measurementStringThe Unit of measurement of the retrieved usage detail record type

Referred Objects Response Data

 unit_of_measurement object response data

Name

Type

Description

idStringThe identifier of the Unit of measurement

name

String

The name of the Unit of measurement

description

String

The description of the Unit of measurement

alternative_codeStringThe alternative code of the Unit of measurement

 

 meter_reading_type object data response
NameType Description
IdStringThe ID of the retrieved meter reading type
nameStringThe Name of the retrieved meter reading type
alternative_codeStringThe Alternative Code of the retrieved meter reading type
classificationStringThe Classification of the retrieved meter reading type
descriptionStringThe Description of the retrieved meter reading type
unit_of_measurementStringThe Unit of measurement of the retrieved meter reading type

Referred Objects Response Data

 unit_of_measurement object response data

Name

Type

Description

idStringThe identifier of the Unit of measurement

name

String

The name of the Unit of measurement

description

String

The description of the Unit of measurement

alternative_codeStringThe alternative code of the Unit of measurement

 global rate object response data

Name

Type

Description

id

String

The ID of the retrieved rate

rate_model

String

The price plan rate model which can be one of the following:

  • QUANTITYBASED
  • QUANTITYANDPERIODBASED
  • BILLABLEPERIODBASED
  • DURATIONBASED
  • FLATFEEBASED
  • USAGEBASED

From CRM.COM R17.0.0, QUANTITYANDMATURITYBASED is renamed to QUANTITYANDPERIODBASED

global_base_amountNumber

The base price of the product in the Global Price Plan

base_rate_applied_perString

The value for 'Base Rate Applied per'

Available when the rate model is 'Quantity & Quantity Based' and it is a selection between

  • Period
  • Period_Item
uotString

The 'UOT' applicable for the rate

  • Seconds
  • Minute
  • Hour
  • Day
  • Week
  • Month
  • Year

Available for one-time services

time_periodTime Period Object

 The period and unit of time for which the base amount is applicable for. This is available only on termed services rates.

uomString

The 'UOM' applicable for the rate

Available when the product type is of Usage Service Classification 

Referred Objects Response Data

 period object response data

Name

Type

Description

time_period_valueNumber

The time period value

time_period_uot

String

The time period unit of time. The supported values are the following:

MINUTES, HOURS, DAYS, WEEKS, MONTHS, YEARS

 subscription_installed_item object response data

Name

Type

Description

id

String

The ID of the retrieved subscription installed item

ownership_statusString

The ownership status of the retrieved subscription installed item. The ownership status defines if the installed item is owned by the company or the customer, based on the business transactions that were applied on the installed item. This Information is calculated dynamically. The supported values are the following:

SOLD_TO_CUSTOMER_NOT_INVOICED, SOLD_TO_CUSTOMER_INVOICED, RENTED_TO_CUSTOMER, IN_INTERNAL_WAREHOUSE, IN_EXTERNAL_WAREHOUSE, NOT_IN_WAREHOUSE, BROUGHT_BY_CUSTOMER

Available from CRM.COM R10.0.0. Prior to that release the supported values were the following: SOLD_TO_CUSTOMER, RENTED_TO_CUSTOMER

From CRM.COM R14.0.0, BROUGHT_BY_CUSTOMER is supported

From CRM.COM R15.0.0 the available ownership statuses are:

  • RENTED_TO_CUSTOMER
  • SOLD_TO_CUSTOMER_THROUGH_COMPANY
  • SOLD_TO_CUSTOMER_THROUGH_PARTNER
  • OWNED_BY_CUSTOMER
enabledBoolean

Indicates whether the subscription installed item is enabled in a provisioning provider

Available from CRM.COM R15.0.0

udf_string_1 

String

User Defined Field of type String

Available from CRM.COM R14.3.0

udf_string_2 

String

User Defined Field of type String

Available from CRM.COM R14.3.0

udf_string_3 

String

User Defined Field of type String

Available from CRM.COM R14.3.0

udf_string_4 

String

User Defined Field of type String

Available from CRM.COM R14.3.0

udf_string_5

String

User Defined Field of type String

Available from CRM.COM R14.3.0

udf_string_6 

String

User Defined Field of type String

Available from CRM.COM R14.3.0

udf_string_7

String

User Defined Field of type String

Available from CRM.COM R14.3.0

udf_string_8

String

User Defined Field of type String

Available from CRM.COM R14.3.0

udf_float_1

Float

User Defined Field of type Float

Available from CRM.COM R14.3.0

udf_float_2

Float

User Defined Field of type Float

Available from CRM.COM R14.3.0

udf_float_3

Float

User Defined Field of type Float

Available from CRM.COM R14.3.0

udf_float_4

Float

User Defined Field of type Float

Available from CRM.COM R14.3.0

udf_date_1 

Date

User Defined Field of type Date

Available from CRM.COM R14.3.0

udf_date_2 

Date

User Defined Field of type Date

Available from CRM.COM R14.3.0

udf_date_3

Date

User Defined Field of type Date

Available from CRM.COM R14.3.0

udf_date_4

Date

User Defined Field of type Date

Available from CRM.COM R14.3.0

installed_itemInstalled item objectThe installed item related with the retrieved subscription installed item
installed_item_bundleSubscription Installed item bundle object

The subscription installed item bundle that contains the specified installed item as a product bundle. This information is available only if the specified installed item was added as part of a fixed product bundle.

 

Referred Objects Response Data

 installed item object response data

Name

Type

Description

id

String

The ID of the retrieved installed item

serial_number

String

The serial number of the retrieved installed item

alternative_code

String

The alternative code of the retrieved installed item

stateStringThe state of the retrieved installed item, which can be EFFECTIVE or NOT_EFFECTIVE
state_classificationState Classification object

The state classification of the retrieved installed item, which defines the reason why the installed item was set as Not Effective

Applicable only if the Installed Item was set as Not Effective through automation process

Available from CRM.COM R14.0.0

product

Product object

The product of the retrieved installed item

Referred Objects Response Data

 product object response data
Name
Type
Description
IdStringThe ID of the product
codeStringThe code of product

alternative_code

String

The alternative code of product

description

String

The description of product

priority_levelInteger

The priority level of the product

Available from CRM.COM R12.3.0

global_rateGlobal Rate Object

The global rate of the retrieved product

Available from CRM.COM R15.0.0

product_typeProduct type objectThe type of the product

Referred Objects Response Data

 product_type object data response
NameType Description
IdStringThe ID of the retrieved product type
nameStringThe Name of the retrieved product type
alternative_codeStringThe Alternative Code of the retrieved product type
descriptionStringThe Description of the retrieved product type
classificationStringThe Classification of the retrieved product type which can be SERVICES or PHYSICALGOODS
service_typeStringThe Service Type of the retrieved product type which can be TERMED, USAGE, ONETIME or EXPENSE
physical_good_typeStringThe physical Good Type of the retrieved product type which can be TRACEABLE or NONTRACEABLE
composition_methodStringThe Composition Method of the retrieved product type which can be FLAT, FLEXIBLEBUNDLE or FIXEDBUNDLE
used_for_provisioningBooleanThe flag shows if the retrieved product type is used for provisioning
udr_typeUsage Detail Record TypeThe UDR type related with the product type. This is applicable only if the product type is classified as SERVICES and the service type is set to USAGE
meter_reading_typeMeter Reading Type

The Meter Reading type related with the product type. This is applicable only for traceable physical goods

Available from CRM.COM R14.0.0

Referred Objects Response Data

 usage_detail_record_type object data response
NameType Description
IdStringThe ID of the retrieved usage detail record type
nameStringThe Name of the retrieved usage detail record type
alternative_codeStringThe Alternative Code of the retrieved usage detail record type
descriptionStringThe Description of the retrieved usage detail record type
unit_of_measurementStringThe Unit of measurement of the retrieved usage detail record type

Referred Objects Response Data

 unit_of_measurement object response data

Name

Type

Description

idStringThe identifier of the Unit of measurement

name

String

The name of the Unit of measurement

description

String

The description of the Unit of measurement

alternative_codeStringThe alternative code of the Unit of measurement

 

 meter_reading_type object data response
NameType Description
IdStringThe ID of the retrieved meter reading type
nameStringThe Name of the retrieved meter reading type
alternative_codeStringThe Alternative Code of the retrieved meter reading type
classificationStringThe Classification of the retrieved meter reading type
descriptionStringThe Description of the retrieved meter reading type
unit_of_measurementStringThe Unit of measurement of the retrieved meter reading type

Referred Objects Response Data

 unit_of_measurement object response data

Name

Type

Description

idStringThe identifier of the Unit of measurement

name

String

The name of the Unit of measurement

description

String

The description of the Unit of measurement

alternative_codeStringThe alternative code of the Unit of measurement

 global rate object response data

Name

Type

Description

id

String

The ID of the retrieved rate

rate_model

String

The price plan rate model which can be one of the following:

  • QUANTITYBASED
  • QUANTITYANDPERIODBASED
  • BILLABLEPERIODBASED
  • DURATIONBASED
  • FLATFEEBASED
  • USAGEBASED

From CRM.COM R17.0.0, QUANTITYANDMATURITYBASED is renamed to QUANTITYANDPERIODBASED

global_base_amountNumber

The base price of the product in the Global Price Plan

base_rate_applied_perString

The value for 'Base Rate Applied per'

Available when the rate model is 'Quantity & Quantity Based' and it is a selection between

  • Period
  • Period_Item
uotString

The 'UOT' applicable for the rate

  • Seconds
  • Minute
  • Hour
  • Day
  • Week
  • Month
  • Year

Available for one-time services

time_periodTime Period Object

 The period and unit of time for which the base amount is applicable for. This is available only on termed services rates.

uomString

The 'UOM' applicable for the rate

Available when the product type is of Usage Service Classification 

Referred Objects Response Data

 period object response data

Name

Type

Description

time_period_valueNumber

The time period value

time_period_uot

String

The time period unit of time. The supported values are the following:

MINUTES, HOURS, DAYS, WEEKS, MONTHS, YEARS

 state classification object response data
Name
Type
Description
nameStringThe name of the installed item's state classification

alternative_code

String

The alternative code of the installed item's state classification

description

String

The description of the installed item's state classification

 subscription_installed_item_bundle object response data

Name

Type

Description

id

String

The ID of the retrieved subscription installed item

ownership_statusString

The ownership status of the retrieved subscription installed item. The ownership status defines if the installed item is owned by the company or the customer, based on the business transactions that were applied on the installed item. This Information is calculated dynamically. The supported values are the following:

SOLD_TO_CUSTOMER_NOT_INVOICED, SOLD_TO_CUSTOMER_INVOICED, RENTED_TO_CUSTOMER, IN_INTERNAL_WAREHOUSE, IN_EXTERNAL_WAREHOUSE, NOT_IN_WAREHOUSE

Available from CRM.COM R10.0.0. Prior to that release the supported values were the following:

SOLD_TO_CUSTOMER, RENTED_TO_CUSTOMER

installed_itemInstalled item objectThe installed item related with the retrieved subscription installed item

Referred Objects Response Data

 installed item object response data

Name

Type

Description

id

String

The ID of the retrieved installed item

serial_number

String

The serial number of the retrieved installed item

alternative_code

String

The alternative code of the retrieved installed item

stateStringThe state of the retrieved installed item, which can be EFFECTIVE or NOT_EFFECTIVE
state_classificationState Classification object

The state classification of the retrieved installed item, which defines the reason why the installed item was set as Not Effective

Applicable only if the Installed Item was set as Not Effective through automation process

Available from CRM.COM R14.0.0

product

Product object

The product of the retrieved installed item

Referred Objects Response Data

 product object response data
Name
Type
Description
IdStringThe ID of the product
codeStringThe code of product

alternative_code

String

The alternative code of product

description

String

The description of product

priority_levelInteger

The priority level of the product

Available from CRM.COM R12.3.0

global_rateGlobal Rate Object

The global rate of the retrieved product

Available from CRM.COM R15.0.0

product_typeProduct type objectThe type of the product

Referred Objects Response Data

 product_type object data response
NameType Description
IdStringThe ID of the retrieved product type
nameStringThe Name of the retrieved product type
alternative_codeStringThe Alternative Code of the retrieved product type
descriptionStringThe Description of the retrieved product type
classificationStringThe Classification of the retrieved product type which can be SERVICES or PHYSICALGOODS
service_typeStringThe Service Type of the retrieved product type which can be TERMED, USAGE, ONETIME or EXPENSE
physical_good_typeStringThe physical Good Type of the retrieved product type which can be TRACEABLE or NONTRACEABLE
composition_methodStringThe Composition Method of the retrieved product type which can be FLAT, FLEXIBLEBUNDLE or FIXEDBUNDLE
used_for_provisioningBooleanThe flag shows if the retrieved product type is used for provisioning
udr_typeUsage Detail Record TypeThe UDR type related with the product type. This is applicable only if the product type is classified as SERVICES and the service type is set to USAGE
meter_reading_typeMeter Reading Type

The Meter Reading type related with the product type. This is applicable only for traceable physical goods

Available from CRM.COM R14.0.0

Referred Objects Response Data

 usage_detail_record_type object data response
NameType Description
IdStringThe ID of the retrieved usage detail record type
nameStringThe Name of the retrieved usage detail record type
alternative_codeStringThe Alternative Code of the retrieved usage detail record type
descriptionStringThe Description of the retrieved usage detail record type
unit_of_measurementStringThe Unit of measurement of the retrieved usage detail record type

Referred Objects Response Data

 unit_of_measurement object response data

Name

Type

Description

idStringThe identifier of the Unit of measurement

name

String

The name of the Unit of measurement

description

String

The description of the Unit of measurement

alternative_codeStringThe alternative code of the Unit of measurement

 

 meter_reading_type object data response
NameType Description
IdStringThe ID of the retrieved meter reading type
nameStringThe Name of the retrieved meter reading type
alternative_codeStringThe Alternative Code of the retrieved meter reading type
classificationStringThe Classification of the retrieved meter reading type
descriptionStringThe Description of the retrieved meter reading type
unit_of_measurementStringThe Unit of measurement of the retrieved meter reading type

Referred Objects Response Data

 unit_of_measurement object response data

Name

Type

Description

idStringThe identifier of the Unit of measurement

name

String

The name of the Unit of measurement

description

String

The description of the Unit of measurement

alternative_codeStringThe alternative code of the Unit of measurement

 global rate object response data

Name

Type

Description

id

String

The ID of the retrieved rate

rate_model

String

The price plan rate model which can be one of the following:

  • QUANTITYBASED
  • QUANTITYANDPERIODBASED
  • BILLABLEPERIODBASED
  • DURATIONBASED
  • FLATFEEBASED
  • USAGEBASED

From CRM.COM R17.0.0, QUANTITYANDMATURITYBASED is renamed to QUANTITYANDPERIODBASED

global_base_amountNumber

The base price of the product in the Global Price Plan

base_rate_applied_perString

The value for 'Base Rate Applied per'

Available when the rate model is 'Quantity & Quantity Based' and it is a selection between

  • Period
  • Period_Item
uotString

The 'UOT' applicable for the rate

  • Seconds
  • Minute
  • Hour
  • Day
  • Week
  • Month
  • Year

Available for one-time services

time_periodTime Period Object

 The period and unit of time for which the base amount is applicable for. This is available only on termed services rates.

uomString

The 'UOM' applicable for the rate

Available when the product type is of Usage Service Classification 

Referred Objects Response Data

 period object response data

Name

Type

Description

time_period_valueNumber

The time period value

time_period_uot

String

The time period unit of time. The supported values are the following:

MINUTES, HOURS, DAYS, WEEKS, MONTHS, YEARS

 state classification object response data
Name
Type
Description
nameStringThe name of the installed item's state classification

alternative_code

String

The alternative code of the installed item's state classification

description

String

The description of the installed item's state classification

 log_information object response data

Name

Type

Description

created_date

Date

The date that the retrieved record was created

updated_date

Date

The last date that the retrieved record was updated

created_by_unit

Unit Object

The unit that created the retrieved record

From CRM.COM R14.1.0 and onward, group_name and community_name attributes will be returned as empty, if the related legacy compatibility setting is disabled

Deprecated from CRM.COM R18.0.0

created_by_business_unit

Unit Object

The unit that created the retrieved record

From CRM.COM R14.1.0 and onward, group_name and community_name attributes will be returned as empty, if the related legacy compatibility setting is disabled

Available from CRM.COM R18.0.0

created_by_user

User Object

The user that created the retrieved record

From CRM.COM R14.1.0 and onward, person_name and email attributes will be returned as empty, if the related legacy compatibility setting is disabled

updated_by_unit

Unit Object

The last unit that updated the retrieved record

From CRM.COM R14.1.0 and onward, group_name and community_name attributes will be returned as empty, if the related legacy compatibility setting is disabled

Deprecated from CRM.COM R18.0.0

updated_by_business_unit

Unit Object

The last unit that updated the retrieved record

Available from CRM.COM R18.0.0

updated_by_user

User Object

The last user that updated the retrieved record

From CRM.COM R14.1.0 and onward, person_name and email attributes will be returned as empty, if the related legacy compatibility setting is disabled

Referred Objects Response Data

 unit object response data

Name

Type

Description

id

String

The ID of the retrieved unit

name

String

The name of the retrieved unit

group_name

String

The name of the group that the retrieved unit belongs to

community_name

String

The name of the community that the retrieved unit belongs to

alternative_code

String

The alternative code of the retrieved unit

description

String

The description of the retrieved unit

 business unit object response data

Name

Type

Description

id

String

The ID of the retrieved business unit

name

String

The name of the retrieved business unit

codeStringThe code of the retrieved business unit
unified_codeString

The unified code of the retrieved business unit

description

String

The description of the retrieved business unit

parent_business_unit_nameStringThe name of the parent business unit that the retrieved business unit belongs to

 user object response data

Name

Type

Description

id

String

The ID of the retrieved user

username

String

The user name of the retrieved user

person_name

String

The full name of the retrieved user

email

String

The email of the retrieved user


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