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Available from CRM.COM R14.0.0

This method creates a product. A single product is created by each call

Resource URL

Parameters

Name

Type

Description

token

String

The token retrieved from the login method

code

(mandatory)

StringThe code of the new product

alternative_code

(mandatory)

StringThe alternative code of the new product

description

(mandatory)

StringThe description of the new product
type_identifier

(mandatory)

Identifier

The product type identifier of the new product. The allowed product type identifier fields are the following:

Name

Type

Description

id

(semi-optional)

String

The ID of the product type

name

(semi-optional)

String

The name of the product type

alternative_code

(semi-optional)

String

The alternative code of  a product type

brand_identifier

(optional)

Identifier

The product brand identifier of the new product. The allowed product type identifier fields are the following:

Name

Type

Description

id

(semi-optional)

String

The ID of the product brand

name

(semi-optional)

String

The name of the product brand

alternative_code

(semi-optional)

String

The alternative code of  a product brand

family_identifier

(optional)

Identifier

The product family identifier of the new product. The allowed product type identifier fields are the following:

Name

Type

Description

id

(semi-optional)

String

The ID of the product family

name

(semi-optional)

String

The name of the product family

code

(semi-optional)

String

The code of  a product family

udf_string_1 

(optional)

String

User Defined Field of type String

udf_string_2 

(optional)

String

User Defined Field of type String

udf_string_3 

(optional)

String

User Defined Field of type String

udf_string_4 

(optional)

String

User Defined Field of type String

udf_string_5

(optional)

String

User Defined Field of type String

udf_string_6 

(optional)

String

User Defined Field of type String

udf_string_7

(optional)

String

User Defined Field of type String

udf_string_8

(optional)

String

User Defined Field of type String

udf_string_9

(optional)

String

User Defined Field of type String

udf_string_10

(optional)

String

User Defined Field of type String

udf_string_11

(optional)

String

User Defined Field of type String

udf_string_12

(optional)

String

User Defined Field of type String

udf_string_13

(optional)

String

User Defined Field of type String

udf_string_14

(optional)

String

User Defined Field of type String

udf_string_15

(optional)

String

User Defined Field of type String

udf_string_16

(optional)

String

User Defined Field of type String

udf_float_1

(optional)

Float

User Defined Field of type Float

udf_float_2

(optional)

Float

User Defined Field of type Float

udf_float_3

(optional)

Float

User Defined Field of type Float

udf_float_4

(optional)

Float

User Defined Field of type Float

udf_date_1 

(optional)

Date

User Defined Field of type Date

udf_date_2 

(optional)

Date

User Defined Field of type Date

udf_date_3

(optional)

Date

User Defined Field of type Date

udf_date_4

(optional)

Date

User Defined Field of type Date

validity_set

(optional)

Set of Product Validity Objects

The time periods during which the product will be available to be used. If not specified then the product will be always be available

Applicable only for products of classification SERVICE with type EXPENSE or TERMED

categories_set

(optional)

Set of Product Category Objects

The product category of the new product

tax_vat_rates

(optional)

Tax/Vat Rates ObjectThe tax/vat rates of the current period

bundle_components

(applicable and mandatory on conditions)

Bundle Components Object

The bundle components of the new product

The "bundle_components" parameter is applicable and possibly mandatory only if the product is classified as a fixed or flexible bundle

bundle_restrictions

(optional)

Bundle Restrictions Object

The bundle restrictions of the new product

The "bundle_restrictions" parameter is applicable only if the product is classified as a flexible bundle

fields_set

(optional)

List of Strings, comma separated 

A list of fields that should be included in the results. If not specified then all the available fields will be returned

Referred Parameter Objects Data

 product_validity parameter object data
NameType Description

valid_from

(mandatory)

Date

The date that the product will become valid

valid_to

(optional)

Date

The date that the product will become invalid. This is optional as a product can be valid for ever, starting from a specific date

 product_categories parameter object data
NameType Description

category_identifier

(mandatory)

Product Category Identifier

The identifier of the product category. The allowed product categories identifier fields are the following:

Name

Type

Description

id

(semi-optional)

String

The ID of the product category

name

(semi-optional)

String

The name of the product category

code

(semi-optional)

String

The code of  a product category

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 product_bundle_components parameter object data
NameType Description

product

(semi-optional)

Product Identifier

The identifier of the product. The allowed product identifier fields are the following:

Name

Type

Description

id

(semi-optional)

String

The ID of the product

code

(semi-optional)

String

The code of the product

alternative_code

(semi-optional)

String

The alternative code of  the product

product_type

(semi-optional)

Product Type Identifier

The identifier of the product type. The allowed product type identifier fields are the following:

Name

Type

Description

id

(semi-optional)

String

The ID of the product type

name

(semi-optional)

String

The name of the product type

alternative_code

(semi-optional)

String

The alternative code of  a product type

Applicable only for products of classification SERVICE

product_family

(semi-optional)

Product Family Identifier

The identifier of the product family. The allowed product family identifier fields are the following:

Name

Type

Description

id

(semi-optional)

String

The ID of the product family

name

(semi-optional)

String

The name of the product family

code

(semi-optional)

String

The code of  a product family

Applicable only for products of classification SERVICE

is_mandatory

(optional)

Boolean

Defines whether the product (as part of the product / product family / product family) should be a mandatory part of the bundle or not

  • By default the value should be set to True / 1
  • Applicable only for products of composition FLEXIBLEBUNDLE

Available from CRM.COM R17.0.0

quantity

(optional)

Number

Defines the quantity of the product component

Applicable only for

  • FIXED bundle products, and
  • When the "product" parameter is specified

minimum_quantity

(optional)

Number

Defines the minimum number of products that can be added for the specific product type or product family

Applicable only for

  • Products of classification SERVICE, and
  • FLEXIBLE bundles and
  • When the "product_type" or "product_family" parameter is specified

maximum_quantity

(optional)

Number

Defines the maximum number of products that can be added for the specific product type or product family

Applicable only for

  • Products of classification SERVICE, and
  • FLEXIBLE bundles, and
  • When the "product_type" or "product_family" parameter is specified

 product_bundle_restricitions parameter object data
NameType Description

number_of_product_types_restriction

(optional)

Number

Restricts the number of product types that products can be used from

Applicable only for FLEXIBLE bundle products

number_of_product_families_restriction

(optional)

Number

Restricts the number of product families that products can be used from

Applicable only for FLEXIBLE bundle products

Restrictions

  • It is mandatory to specify one of the semi-optional parameters. Only one of those parameters is allowed to be specified.

Response Data

Name

Type

Description

id

String

The ID of the retrieved product

code

String

The code of the retrieved product

alternative_code

String

The alternative code of the retrieved product

description

String

The description of the retrieved product

short_descriptionString

A short description of the retrieved product

Available from CRM.COM R16.3.0 and onwards

long_descriptionString

A long description of the retrieved product

Available from CRM.COM R12.3.0 and CRM.COM R13.1.0 onwards

priority_levelInteger

The priority level of the product

Available from CRM.COM R12.3.0

non_stockableBoolean

The flag shoes if the retrieved product is non-stockable

Available from CRM.COM R18.0.0

udf_string_1

String

User Defined Field of type String

udf_string_2

String

User Defined Field of type String

udf_string_3

String

User Defined Field of type String

udf_string_4

String

User Defined Field of type String

udf_string_5

String

User Defined Field of type String

udf_string_6

String

User Defined Field of type String

udf_string_7

String

User Defined Field of type String

udf_string_8

String

User Defined Field of type String

udf_string_9

String

User Defined Field of type String

udf_string_10

String

User Defined Field of type String

udf_string_11

String

User Defined Field of type String

udf_string_12

String

User Defined Field of type String

udf_string_13

String

User Defined Field of type String

udf_string_14

String

User Defined Field of type String

udf_string_15

String

User Defined Field of type String

udf_string_16

String

User Defined Field of type String

udf_float_1

Float

User Defined Field of type Float

udf_float_2

Float

User Defined Field of type Float

udf_float_3

Float

User Defined Field of type Float

udf_float_4

Float

User Defined Field of type Float

udf_date_1

Date

User Defined Field of type Date

udf_date_2

Date

User Defined Field of type Date

udf_date_3

Date

User Defined Field of type Date

udf_date_4

Date

User Defined Field of type Date

global_rateGlobal Rate Object

The global rate of the retrieved product

Available from CRM.COM R15.0.0

type

Product Type Object

The type of the retrieved product

brand

Product Brand Object

The brand of the retrieved product

family

Product Family Object            

The product family of the retrieved product

log_information

Log Information Object

The Log Information related with the retrieved product

bundle_restrictions

Bundle Restrictions Object

The bundle restrictions of the new product

This parameter is applicable only if the product is classified as a flexible bundle

Available from CRM.COM R14.0.0

price_plans_set

Set of Price Plans Object      

The Price Plans containing the retrieved product

validity_set

Set of Product Validity Object     

The Product validity of the retrieved product (If is empty then the product is always valid)

categories_set

Set of Product to Product Category Object      

The Product Categories of the retrieved product

components_set

Set of Product Components Object

The components of the retrieved product. This is applicable only if the product type composition method is set to fixed or flexible bundle


usage_service_catalogs_setSet of Usage Service Catalogs Object

The Usage Service Catalogs containing the retrieved product. Available only when the retrieved product is a usage service.

Available from CRM.COM R9.0.0

tax_rate_setSet of Tax Rate Objects

The TAX Rate of the retrieved product

Available from CRM.COM R14.0.0

vat_rate_set

Set of Vat Rate Objects

The VAT Rate of the retrieved product

Deprecate from CRM.COM R17.0.0

metadata_setSet of Metadata Attributes

The set of metadata attributes available for the retrieved product

Available from CRM.COM R15.0.0

allowed_metadata_setSet of Metadata Attributes

The allowed set of metadata attributes whose values will be set on the installed items.

Available only for traceable physical goods

Available from CRM.COM R15.0.0

Referred Objects Response Data

 product_type object data response
NameType Description
IdStringThe ID of the retrieved product type
nameStringThe Name of the retrieved product type
alternative_codeStringThe Alternative Code of the retrieved product type
descriptionStringThe Description of the retrieved product type
classificationStringThe Classification of the retrieved product type which can be SERVICES or PHYSICALGOODS
service_typeStringThe Service Type of the retrieved product type which can be TERMED, USAGE, ONETIME or EXPENSE
physical_good_typeStringThe physical Good Type of the retrieved product type which can be TRACEABLE or NONTRACEABLE
composition_methodStringThe Composition Method of the retrieved product type which can be FLAT, FLEXIBLEBUNDLE or FIXEDBUNDLE
used_for_provisioningBooleanThe flag shows if the retrieved product type is used for provisioning
udr_typeUsage Detail Record TypeThe UDR type related with the product type. This is applicable only if the product type is classified as SERVICES and the service type is set to USAGE
meter_reading_typeMeter Reading Type

The Meter Reading type related with the product type. This is applicable only for traceable physical goods

Available from CRM.COM R14.0.0

Referred Objects Response Data

 usage_detail_record_type object data response
NameType Description
IdStringThe ID of the retrieved usage detail record type
nameStringThe Name of the retrieved usage detail record type
alternative_codeStringThe Alternative Code of the retrieved usage detail record type
descriptionStringThe Description of the retrieved usage detail record type
unit_of_measurementStringThe Unit of measurement of the retrieved usage detail record type

Referred Objects Response Data

 unit_of_measurement object response data

Name

Type

Description

idStringThe identifier of the Unit of measurement

name

String

The name of the Unit of measurement

description

String

The description of the Unit of measurement

alternative_codeStringThe alternative code of the Unit of measurement

 

 meter_reading_type object data response
NameType Description
IdStringThe ID of the retrieved meter reading type
nameStringThe Name of the retrieved meter reading type
alternative_codeStringThe Alternative Code of the retrieved meter reading type
classificationStringThe Classification of the retrieved meter reading type
descriptionStringThe Description of the retrieved meter reading type
unit_of_measurementStringThe Unit of measurement of the retrieved meter reading type

Referred Objects Response Data

 unit_of_measurement object response data

Name

Type

Description

idStringThe identifier of the Unit of measurement

name

String

The name of the Unit of measurement

description

String

The description of the Unit of measurement

alternative_codeStringThe alternative code of the Unit of measurement

 product_brand object data response
NameType Description
IdStringThe ID of the retrieved product brand
nameStringThe Name of the retrieved product brand
alternative_codeStringThe Alternative Code of the retrieved product brand
descriptionStringThe Description of the retrieved product brand

 product_family object data response
NameType Description
IdStringThe ID of the retrieved product family
nameStringThe Name of the retrieved product family
codeStringThe code of the retrieved product family
descriptionStringThe Description of the retrieved product family

 tax_rate response data object
NameType Description
idStringThe ID of the retrieved Tax rate
nameStringThe Name of the retrieved Tax rate
alternative_codeStringThe Alternative Code of the retrieved Tax rate
descriptionStringThe Description of the retrieved Tax rate

 vat_rate response data object
NameType Description
IdStringThe ID of the retrieved vat rate
nameStringThe Name of the retrieved vat rate
alternative_codeStringThe Alternative Code of the retrieved vat rate
descriptionStringThe Description of the retrieved vat rate

 global rate object response data

Name

Type

Description

id

String

The ID of the retrieved rate

rate_model

String

The price plan rate model which can be one of the following:

  • QUANTITYBASED
  • QUANTITYANDPERIODBASED
  • BILLABLEPERIODBASED
  • DURATIONBASED
  • FLATFEEBASED
  • USAGEBASED

From CRM.COM R17.0.0, QUANTITYANDMATURITYBASED is renamed to QUANTITYANDPERIODBASED

global_base_amountNumber

The base price of the product in the Global Price Plan

base_rate_applied_perString

The value for 'Base Rate Applied per'

Available when the rate model is 'Quantity & Quantity Based' and it is a selection between

  • Period
  • Period_Item
uotString

The 'UOT' applicable for the rate

  • Seconds
  • Minute
  • Hour
  • Day
  • Week
  • Month
  • Year

Available for one-time services

time_periodTime Period Object

 The period and unit of time for which the base amount is applicable for. This is available only on termed services rates.

uomString

The 'UOM' applicable for the rate

Available when the product type is of Usage Service Classification 

Referred Objects Response Data

 period object response data

Name

Type

Description

time_period_valueNumber

The time period value

time_period_uot

String

The time period unit of time. The supported values are the following:

MINUTES, HOURS, DAYS, WEEKS, MONTHS, YEARS

 log_information object response data

Name

Type

Description

created_date

Date

The date that the retrieved record was created

updated_date

Date

The last date that the retrieved record was updated

created_by_unit

Unit Object

The unit that created the retrieved record

From CRM.COM R14.1.0 and onward, group_name and community_name attributes will be returned as empty, if the related legacy compatibility setting is disabled

Deprecated from CRM.COM R18.0.0

created_by_business_unit

Unit Object

The unit that created the retrieved record

From CRM.COM R14.1.0 and onward, group_name and community_name attributes will be returned as empty, if the related legacy compatibility setting is disabled

Available from CRM.COM R18.0.0

created_by_user

User Object

The user that created the retrieved record

From CRM.COM R14.1.0 and onward, person_name and email attributes will be returned as empty, if the related legacy compatibility setting is disabled

updated_by_unit

Unit Object

The last unit that updated the retrieved record

From CRM.COM R14.1.0 and onward, group_name and community_name attributes will be returned as empty, if the related legacy compatibility setting is disabled

Deprecated from CRM.COM R18.0.0

updated_by_business_unit

Unit Object

The last unit that updated the retrieved record

Available from CRM.COM R18.0.0

updated_by_user

User Object

The last user that updated the retrieved record

From CRM.COM R14.1.0 and onward, person_name and email attributes will be returned as empty, if the related legacy compatibility setting is disabled

Referred Objects Response Data

 unit object response data

Name

Type

Description

id

String

The ID of the retrieved unit

name

String

The name of the retrieved unit

group_name

String

The name of the group that the retrieved unit belongs to

community_name

String

The name of the community that the retrieved unit belongs to

alternative_code

String

The alternative code of the retrieved unit

description

String

The description of the retrieved unit

 business unit object response data

Name

Type

Description

id

String

The ID of the retrieved business unit

name

String

The name of the retrieved business unit

codeStringThe code of the retrieved business unit
unified_codeString

The unified code of the retrieved business unit

description

String

The description of the retrieved business unit

parent_business_unit_nameStringThe name of the parent business unit that the retrieved business unit belongs to

 user object response data

Name

Type

Description

id

String

The ID of the retrieved user

username

String

The user name of the retrieved user

person_name

String

The full name of the retrieved user

email

String

The email of the retrieved user

 price_plan object data response
NameType Description
IdStringThe ID of the retrieved price plan
nameStringThe Name of the retrieved price plan
codeStringThe Code of the retrieved price plan
descriptionStringThe Description of the retrieved price plan
typeStringThe Type of the retrieved price plan which can be BASE or CONDITIONAL
effective_date DateThe Effective Date of the retrieved price plan
expiration_date Date

The Expiration Date of the retrieved price plan

currencyCurrency Object

The Currency of the retrieved price plan

Available from CRM.COM R14.2.0

Referred Objects Response Data

 currency object response data

Name

Type

Description

id

String

The ID of the retrieved currency

code

String

The code of the retrieved currency

prefix_symbolStringThe prefix symbol for the specified currency

suffix_symbol

StringThe suffix symbol for the specified currency
life_cycle_stateString

The life cycle state for the specified currency, which can be EFFECTIVE or NOT EFFECTIVE

Available from CRM.COM R14.0.0

integer_part_nameStringThe integer part name for the specified currency
decimal_part_nameStringThe decimal part name for the specified currency

 product_validity object data response
NameType Description
idStringThe ID of the product validity

valid_from

Date

The date that the product should become valid

valid_toDate

The date that the product should become invalid. This is optional as a product can be valid for ever, starting from a specific date

 product_to_product_category object data response
NameType Description
IdStringThe ID of the retrieved product to product category component
categoryProduct Category ObjectThe product category of the retrieved product to product category component

Referred Objects Response Data

 product_category response data object
NameType Description
IdStringThe ID of the retrieved product category
nameStringThe Name of the retrieved product category
codeStringThe code of the retrieved product category
descriptionStringThe Description of the retrieved product category

 product_component object data response
NameType Description
IdStringThe ID of the retrieved product component
quantityfloat

The quantity of the product component. Available only for fixed bundle products

is_mandatoryBoolean

Defines whether the product should be provided as mandatory for the bundle or not

Available from CRM.COM R17.0.0

min_quantityfloat

The minimum required quantity of the product component. Available only for flexible bundle products

max_quantityfloat

The minimum required quantity of the product component. Available only for flexible bundle products

productProduct ObjectThe product of the retrieved product component
product_typeProduct Type ObjectThe product type of the retrieved product components. Available only for flexible bundle products
product_familyProduct Family ObjectThe product family of the retrieved product components. Available only for flexible bundle products

Referred Objects Response Data

 product object response data
Name
Type
Description
IdStringThe ID of the product
codeStringThe code of product

alternative_code

String

The alternative code of product

description

String

The description of product

priority_levelInteger

The priority level of the product

Available from CRM.COM R12.3.0

global_rateGlobal Rate Object

The global rate of the retrieved product

Available from CRM.COM R15.0.0

product_typeProduct type objectThe type of the product

Referred Objects Response Data

 product_type object data response
NameType Description
IdStringThe ID of the retrieved product type
nameStringThe Name of the retrieved product type
alternative_codeStringThe Alternative Code of the retrieved product type
descriptionStringThe Description of the retrieved product type
classificationStringThe Classification of the retrieved product type which can be SERVICES or PHYSICALGOODS
service_typeStringThe Service Type of the retrieved product type which can be TERMED, USAGE, ONETIME or EXPENSE
physical_good_typeStringThe physical Good Type of the retrieved product type which can be TRACEABLE or NONTRACEABLE
composition_methodStringThe Composition Method of the retrieved product type which can be FLAT, FLEXIBLEBUNDLE or FIXEDBUNDLE
used_for_provisioningBooleanThe flag shows if the retrieved product type is used for provisioning
udr_typeUsage Detail Record TypeThe UDR type related with the product type. This is applicable only if the product type is classified as SERVICES and the service type is set to USAGE
meter_reading_typeMeter Reading Type

The Meter Reading type related with the product type. This is applicable only for traceable physical goods

Available from CRM.COM R14.0.0

Referred Objects Response Data

 usage_detail_record_type object data response
NameType Description
IdStringThe ID of the retrieved usage detail record type
nameStringThe Name of the retrieved usage detail record type
alternative_codeStringThe Alternative Code of the retrieved usage detail record type
descriptionStringThe Description of the retrieved usage detail record type
unit_of_measurementStringThe Unit of measurement of the retrieved usage detail record type

Referred Objects Response Data

 unit_of_measurement object response data

Name

Type

Description

idStringThe identifier of the Unit of measurement

name

String

The name of the Unit of measurement

description

String

The description of the Unit of measurement

alternative_codeStringThe alternative code of the Unit of measurement

 

 meter_reading_type object data response
NameType Description
IdStringThe ID of the retrieved meter reading type
nameStringThe Name of the retrieved meter reading type
alternative_codeStringThe Alternative Code of the retrieved meter reading type
classificationStringThe Classification of the retrieved meter reading type
descriptionStringThe Description of the retrieved meter reading type
unit_of_measurementStringThe Unit of measurement of the retrieved meter reading type

Referred Objects Response Data

 unit_of_measurement object response data

Name

Type

Description

idStringThe identifier of the Unit of measurement

name

String

The name of the Unit of measurement

description

String

The description of the Unit of measurement

alternative_codeStringThe alternative code of the Unit of measurement

 global rate object response data

Name

Type

Description

id

String

The ID of the retrieved rate

rate_model

String

The price plan rate model which can be one of the following:

  • QUANTITYBASED
  • QUANTITYANDPERIODBASED
  • BILLABLEPERIODBASED
  • DURATIONBASED
  • FLATFEEBASED
  • USAGEBASED

From CRM.COM R17.0.0, QUANTITYANDMATURITYBASED is renamed to QUANTITYANDPERIODBASED

global_base_amountNumber

The base price of the product in the Global Price Plan

base_rate_applied_perString

The value for 'Base Rate Applied per'

Available when the rate model is 'Quantity & Quantity Based' and it is a selection between

  • Period
  • Period_Item
uotString

The 'UOT' applicable for the rate

  • Seconds
  • Minute
  • Hour
  • Day
  • Week
  • Month
  • Year

Available for one-time services

time_periodTime Period Object

 The period and unit of time for which the base amount is applicable for. This is available only on termed services rates.

uomString

The 'UOM' applicable for the rate

Available when the product type is of Usage Service Classification 

Referred Objects Response Data

 period object response data

Name

Type

Description

time_period_valueNumber

The time period value

time_period_uot

String

The time period unit of time. The supported values are the following:

MINUTES, HOURS, DAYS, WEEKS, MONTHS, YEARS

 product_type object data response
NameType Description
IdStringThe ID of the retrieved product type
nameStringThe Name of the retrieved product type
alternative_codeStringThe Alternative Code of the retrieved product type
descriptionStringThe Description of the retrieved product type
classificationStringThe Classification of the retrieved product type which can be SERVICES or PHYSICALGOODS
service_typeStringThe Service Type of the retrieved product type which can be TERMED, USAGE, ONETIME or EXPENSE
physical_good_typeStringThe physical Good Type of the retrieved product type which can be TRACEABLE or NONTRACEABLE
composition_methodStringThe Composition Method of the retrieved product type which can be FLAT, FLEXIBLEBUNDLE or FIXEDBUNDLE
used_for_provisioningBooleanThe flag shows if the retrieved product type is used for provisioning
udr_typeUsage Detail Record TypeThe UDR type related with the product type. This is applicable only if the product type is classified as SERVICES and the service type is set to USAGE
meter_reading_typeMeter Reading Type

The Meter Reading type related with the product type. This is applicable only for traceable physical goods

Available from CRM.COM R14.0.0

Referred Objects Response Data

 usage_detail_record_type object data response
NameType Description
IdStringThe ID of the retrieved usage detail record type
nameStringThe Name of the retrieved usage detail record type
alternative_codeStringThe Alternative Code of the retrieved usage detail record type
descriptionStringThe Description of the retrieved usage detail record type
unit_of_measurementStringThe Unit of measurement of the retrieved usage detail record type

Referred Objects Response Data

 unit_of_measurement object response data

Name

Type

Description

idStringThe identifier of the Unit of measurement

name

String

The name of the Unit of measurement

description

String

The description of the Unit of measurement

alternative_codeStringThe alternative code of the Unit of measurement

 

 meter_reading_type object data response
NameType Description
IdStringThe ID of the retrieved meter reading type
nameStringThe Name of the retrieved meter reading type
alternative_codeStringThe Alternative Code of the retrieved meter reading type
classificationStringThe Classification of the retrieved meter reading type
descriptionStringThe Description of the retrieved meter reading type
unit_of_measurementStringThe Unit of measurement of the retrieved meter reading type

Referred Objects Response Data

 unit_of_measurement object response data

Name

Type

Description

idStringThe identifier of the Unit of measurement

name

String

The name of the Unit of measurement

description

String

The description of the Unit of measurement

alternative_codeStringThe alternative code of the Unit of measurement

 product_family object data response
NameType Description
IdStringThe ID of the retrieved product family
nameStringThe Name of the retrieved product family
codeStringThe code of the retrieved product family
descriptionStringThe Description of the retrieved product family

 product_bundle_restrictions object data response
NameType Description

number_of_product_types_restriction

 

Number

Restricts the number of product types that products can be used from

Applicable only for FLEXIBLE bundle products

number_of_product_families_restriction

 

Number

Restricts the number of product families that products can be used from

Applicable only for FLEXIBLE bundle products


 usage_service_catalog object data response
NameType Description
IdStringThe ID of the retrieved usage service catalog
nameStringThe Name of the retrieved usage service catalog
alternative_codeStringThe Alternative Code of the retrieved usage service catalog
descriptionStringThe Description of the retrieved usage service catalog
effective_dateDate

The Effective Date of the retrieved usage service catalog

Available from CRM.COM R14.0.0

expiration_dateDate

The Expiration Date of the retrieved usage service catalog

Available from CRM.COM R14.0.0


 upsells object data response

Name

Type

Description

upsell_product

String

The product which is considered as an upsell to the existing product

upsell_priorityIntegerThe priority which can be used by the 3rd party system to decide the order by which the product will be displayed in relation to other upsell products

Referred Objects Response Data

 product object response data
Name
Type
Description
IdStringThe ID of the product
codeStringThe code of product

alternative_code

String

The alternative code of product

description

String

The description of product

priority_levelInteger

The priority level of the product

Available from CRM.COM R12.3.0

global_rateGlobal Rate Object

The global rate of the retrieved product

Available from CRM.COM R15.0.0

product_typeProduct type objectThe type of the product

Referred Objects Response Data

 product_type object data response
NameType Description
IdStringThe ID of the retrieved product type
nameStringThe Name of the retrieved product type
alternative_codeStringThe Alternative Code of the retrieved product type
descriptionStringThe Description of the retrieved product type
classificationStringThe Classification of the retrieved product type which can be SERVICES or PHYSICALGOODS
service_typeStringThe Service Type of the retrieved product type which can be TERMED, USAGE, ONETIME or EXPENSE
physical_good_typeStringThe physical Good Type of the retrieved product type which can be TRACEABLE or NONTRACEABLE
composition_methodStringThe Composition Method of the retrieved product type which can be FLAT, FLEXIBLEBUNDLE or FIXEDBUNDLE
used_for_provisioningBooleanThe flag shows if the retrieved product type is used for provisioning
udr_typeUsage Detail Record TypeThe UDR type related with the product type. This is applicable only if the product type is classified as SERVICES and the service type is set to USAGE
meter_reading_typeMeter Reading Type

The Meter Reading type related with the product type. This is applicable only for traceable physical goods

Available from CRM.COM R14.0.0

Referred Objects Response Data

 usage_detail_record_type object data response
NameType Description
IdStringThe ID of the retrieved usage detail record type
nameStringThe Name of the retrieved usage detail record type
alternative_codeStringThe Alternative Code of the retrieved usage detail record type
descriptionStringThe Description of the retrieved usage detail record type
unit_of_measurementStringThe Unit of measurement of the retrieved usage detail record type

Referred Objects Response Data

 unit_of_measurement object response data

Name

Type

Description

idStringThe identifier of the Unit of measurement

name

String

The name of the Unit of measurement

description

String

The description of the Unit of measurement

alternative_codeStringThe alternative code of the Unit of measurement

 

 meter_reading_type object data response
NameType Description
IdStringThe ID of the retrieved meter reading type
nameStringThe Name of the retrieved meter reading type
alternative_codeStringThe Alternative Code of the retrieved meter reading type
classificationStringThe Classification of the retrieved meter reading type
descriptionStringThe Description of the retrieved meter reading type
unit_of_measurementStringThe Unit of measurement of the retrieved meter reading type

Referred Objects Response Data

 unit_of_measurement object response data

Name

Type

Description

idStringThe identifier of the Unit of measurement

name

String

The name of the Unit of measurement

description

String

The description of the Unit of measurement

alternative_codeStringThe alternative code of the Unit of measurement

 global rate object response data

Name

Type

Description

id

String

The ID of the retrieved rate

rate_model

String

The price plan rate model which can be one of the following:

  • QUANTITYBASED
  • QUANTITYANDPERIODBASED
  • BILLABLEPERIODBASED
  • DURATIONBASED
  • FLATFEEBASED
  • USAGEBASED

From CRM.COM R17.0.0, QUANTITYANDMATURITYBASED is renamed to QUANTITYANDPERIODBASED

global_base_amountNumber

The base price of the product in the Global Price Plan

base_rate_applied_perString

The value for 'Base Rate Applied per'

Available when the rate model is 'Quantity & Quantity Based' and it is a selection between

  • Period
  • Period_Item
uotString

The 'UOT' applicable for the rate

  • Seconds
  • Minute
  • Hour
  • Day
  • Week
  • Month
  • Year

Available for one-time services

time_periodTime Period Object

 The period and unit of time for which the base amount is applicable for. This is available only on termed services rates.

uomString

The 'UOM' applicable for the rate

Available when the product type is of Usage Service Classification 

Referred Objects Response Data

 period object response data

Name

Type

Description

time_period_valueNumber

The time period value

time_period_uot

String

The time period unit of time. The supported values are the following:

MINUTES, HOURS, DAYS, WEEKS, MONTHS, YEARS

 cross_sells object data response

Name

Type

Description

cross_sell_product

String

The product which is considered as a cross-sell to the existing product.

This is bidirectional, meaning that if Product A is defined as a cross-sell to Product B, then product B will be available as a cross-sell of product A

cross_sell_priorityIntegerThe priority which can be used by the 3rd party system to decide the order by which the product will be displayed in relation to other cross-sell products

Referred Objects Response Data

 product object response data
Name
Type
Description
IdStringThe ID of the product
codeStringThe code of product

alternative_code

String

The alternative code of product

description

String

The description of product

priority_levelInteger

The priority level of the product

Available from CRM.COM R12.3.0

global_rateGlobal Rate Object

The global rate of the retrieved product

Available from CRM.COM R15.0.0

product_typeProduct type objectThe type of the product

Referred Objects Response Data

 product_type object data response
NameType Description
IdStringThe ID of the retrieved product type
nameStringThe Name of the retrieved product type
alternative_codeStringThe Alternative Code of the retrieved product type
descriptionStringThe Description of the retrieved product type
classificationStringThe Classification of the retrieved product type which can be SERVICES or PHYSICALGOODS
service_typeStringThe Service Type of the retrieved product type which can be TERMED, USAGE, ONETIME or EXPENSE
physical_good_typeStringThe physical Good Type of the retrieved product type which can be TRACEABLE or NONTRACEABLE
composition_methodStringThe Composition Method of the retrieved product type which can be FLAT, FLEXIBLEBUNDLE or FIXEDBUNDLE
used_for_provisioningBooleanThe flag shows if the retrieved product type is used for provisioning
udr_typeUsage Detail Record TypeThe UDR type related with the product type. This is applicable only if the product type is classified as SERVICES and the service type is set to USAGE
meter_reading_typeMeter Reading Type

The Meter Reading type related with the product type. This is applicable only for traceable physical goods

Available from CRM.COM R14.0.0

Referred Objects Response Data

 usage_detail_record_type object data response
NameType Description
IdStringThe ID of the retrieved usage detail record type
nameStringThe Name of the retrieved usage detail record type
alternative_codeStringThe Alternative Code of the retrieved usage detail record type
descriptionStringThe Description of the retrieved usage detail record type
unit_of_measurementStringThe Unit of measurement of the retrieved usage detail record type

Referred Objects Response Data

 unit_of_measurement object response data

Name

Type

Description

idStringThe identifier of the Unit of measurement

name

String

The name of the Unit of measurement

description

String

The description of the Unit of measurement

alternative_codeStringThe alternative code of the Unit of measurement

 

 meter_reading_type object data response
NameType Description
IdStringThe ID of the retrieved meter reading type
nameStringThe Name of the retrieved meter reading type
alternative_codeStringThe Alternative Code of the retrieved meter reading type
classificationStringThe Classification of the retrieved meter reading type
descriptionStringThe Description of the retrieved meter reading type
unit_of_measurementStringThe Unit of measurement of the retrieved meter reading type

Referred Objects Response Data

 unit_of_measurement object response data

Name

Type

Description

idStringThe identifier of the Unit of measurement

name

String

The name of the Unit of measurement

description

String

The description of the Unit of measurement

alternative_codeStringThe alternative code of the Unit of measurement

 global rate object response data

Name

Type

Description

id

String

The ID of the retrieved rate

rate_model

String

The price plan rate model which can be one of the following:

  • QUANTITYBASED
  • QUANTITYANDPERIODBASED
  • BILLABLEPERIODBASED
  • DURATIONBASED
  • FLATFEEBASED
  • USAGEBASED

From CRM.COM R17.0.0, QUANTITYANDMATURITYBASED is renamed to QUANTITYANDPERIODBASED

global_base_amountNumber

The base price of the product in the Global Price Plan

base_rate_applied_perString

The value for 'Base Rate Applied per'

Available when the rate model is 'Quantity & Quantity Based' and it is a selection between

  • Period
  • Period_Item
uotString

The 'UOT' applicable for the rate

  • Seconds
  • Minute
  • Hour
  • Day
  • Week
  • Month
  • Year

Available for one-time services

time_periodTime Period Object

 The period and unit of time for which the base amount is applicable for. This is available only on termed services rates.

uomString

The 'UOM' applicable for the rate

Available when the product type is of Usage Service Classification 

Referred Objects Response Data

 period object response data

Name

Type

Description

time_period_valueNumber

The time period value

time_period_uot

String

The time period unit of time. The supported values are the following:

MINUTES, HOURS, DAYS, WEEKS, MONTHS, YEARS

 metadata attribute value response object

Name

Type

Description

id

String

The ID of the retrieved metadata field, related to the entity for which it is retrieved

keyStringThe key of the retrieved metadata field, related to the entity for which it is retrieved
nameStringThe name of the retrieved metadata field, related to the entity for which it is retrieved
descriptionStringThe description of the retrieved metadata field, related to the entity for which it is retrieved
typeString

The type of the retrieved metadata field, related to the entity for which it is retrieved. Available values are:

  • STRING
  • INTEGER
  • FLOAT
  • BOOLEAN
  • DATE
valueStringThe value of the specific metadata field, related to the entity for which it is retrieved

 allowed metadata attribute response object

Name

Type

Description

id

String

The ID of the retrieved metadata attribute

keyStringThe key of the retrieved metadata attribute
nameStringThe name of the retrieved metadata attribute
descriptionStringThe description of the metadata attribute
typeString

The type of the retrieved metadata. Available values are:

  • STRING
  • INTEGER
  • FLOAT
  • BOOLEAN
  • DATE
is_mandatoryBooleanDefines whether the metadata attribute is mandatory or not
values_setValue set ObjectThe values available to be set for this metadata attribute. (Configurable)
default_valuedepends on the typeThe default value which is applicable if a value set is defined.

Examples

 Example 1

HTTP Method: POST

 

Request

Body

 

Response

 
 Example 2

HTTP Method: POST

 

Request

Body

 

Response

 
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