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Name

Type

Description

id

String

The ID of the retrieved webhook request

number

String

The number of the retrieved webhook request

life_cycle_stateString

The life cycle state of the retrieved webhook request which can be SUCCESSFUL or REJECTED

entityString

The name of the entity that was communicated through the webhook request. The supported entities are the following:

  • ACCOUNTSRECEIVABLE
  • ACTIVITIES
  • CONTACTINFORMATION
  • CREDITNOTES

  • INVOICES

  • INVOICECANCELLATIONS

  • JOBS
  • LEADS
  • PAYMENTS
  • PAYMENTCANCELLATIONS
  • REFUNDS
  • REWARDOFFERS
  • SERVICEREQUESTS
  • SUBSCRIPTIONS
  • WALLETS
  • WALLETTRANSACTIONS
  • WRITEOFFS
  • LEADS entity is available from CRM.COM R14.0.0
  • ACCOUNTSRECEIVABLE, CONTACTINFORMATION, CREDITNOTES, INVOICES, INVOICECANCELLATIONS, PAYMENTS, PAYMENTCANCELLATIONS, REFUNDS, REWARDOFFERS, WALLETS, WALLETTRANSACTIONS, WRITEOFFS are available from CRM.COM R14.1.0


entity_idStringThe ID of the entity that was communicated through the webhook request
urlStringThe URL that was used by the webhook to send the information
authentication_codeStringThe code that will be used for authentication purposes. The code is a HMAC (Hash Message Authentication Code) generated using the data json object and the secret key selected on the related definition
fields_setStringThe fields set that was used by the webhook to send the information
requestJSON ObjectThe request that was send by the webhook
responseJSON ObjectThe response that was received by the webhook
error_codeStringThe code of the error that occurred while sending the webhook request. This is applicable only for rejected webhook request
error_descriptionStringThe description of the error that occurred while sending the webhook request. This is applicable only for rejected webhook request
webhook_definitionWebhook Definition ObjectThe webhook definition that was used to send the webhook request
workflow_ruleWorkflow Rule ObjectThe workflow rule that triggered the webhook request
log_informationLog Information ObjectThe log information of the retrieved webhook request

Referred Objects Response Data

 user object response data

Name

Type

Description

id

String

The ID of the retrieved user

username

String

The user name of the retrieved user

person_name

String

The full name of the retrieved user

email

String

The email of the retrieved user

 webhook_definition object response data

Name

Type

Description

id

String

The ID of the retrieved webhook definition

alternative_codeStringThe alternative code of the retrieved webhook definition
nameStringThe name of the retrieved webhook definition
life_cycle_stateString

The life cycle state of the retrieved webhook definition. The supported life cycle states are EFFECTIVE or NOT_EFFECTIVE

 workflow_rule object response data

Name

Type

Description

id

String

The ID of the retrieved workflow rule

alternative_codeStringThe alternative code of the retrieved workflow rule
nameStringThe name of the retrieved workflow rule
life_cycle_stateString

The life cycle state of the retrieved workflow rule. The supported life cycle states are EFFECTIVE or NOT_EFFECTIVE

 log_information object response data

Name

Type

Description

created_date

Date

The date that the retrieved record was created

updated_date

Date

The last date that the retrieved record was updated

created_by_unit

Unit Object

The unit that created the retrieved record

From CRM.COM R14.1.0 and onward, group_name and community_name attributes will be returned as empty, if the related legacy compatibility setting is disabled

Deprecated from CRM.COM R18.0.0

created_by_business_unit

Unit Object

The unit that created the retrieved record

From CRM.COM R14.1.0 and onward, group_name and community_name attributes will be returned as empty, if the related legacy compatibility setting is disabled

Available from CRM.COM R18.0.0

created_by_user

User Object

The user that created the retrieved record

From CRM.COM R14.1.0 and onward, person_name and email attributes will be returned as empty, if the related legacy compatibility setting is disabled

updated_by_unit

Unit Object

The last unit that updated the retrieved record

From CRM.COM R14.1.0 and onward, group_name and community_name attributes will be returned as empty, if the related legacy compatibility setting is disabled

Deprecated from CRM.COM R18.0.0

updated_by_business_unit

Unit Object

The last unit that updated the retrieved record

Available from CRM.COM R18.0.0

updated_by_user

User Object

The last user that updated the retrieved record

From CRM.COM R14.1.0 and onward, person_name and email attributes will be returned as empty, if the related legacy compatibility setting is disabled

Referred Objects Response Data

 unit object response data

Name

Type

Description

id

String

The ID of the retrieved unit

name

String

The name of the retrieved unit

group_name

String

The name of the group that the retrieved unit belongs to

community_name

String

The name of the community that the retrieved unit belongs to

alternative_code

String

The alternative code of the retrieved unit

description

String

The description of the retrieved unit

 business unit object response data

Name

Type

Description

id

String

The ID of the retrieved business unit

name

String

The name of the retrieved business unit

codeStringThe code of the retrieved business unit
unified_codeString

The unified code of the retrieved business unit

description

String

The description of the retrieved business unit

parent_business_unit_nameStringThe name of the parent business unit that the retrieved business unit belongs to

 user object response data

Name

Type

Description

id

String

The ID of the retrieved user

username

String

The user name of the retrieved user

person_name

String

The full name of the retrieved user

email

String

The email of the retrieved user

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