GET communications/queue/get_pending_completed

Available from CRM.COM R10.1.0

This method returns information related with the latest pending to be viewed and completed communication queue entries. Multiple communication queue entries are returned by each call

Resource URL

Parameters

Name

Type

Description

token

String

The token retrieved from the login method

communication_queue_external_system_identifier

(semi-optional)

Communication queue external system Identifier

The identifier of the communication queue external system. The allowed communication queue external system identifier fields are the following:

Name

Type

Description

id

(semi-optional)

String

The ID of the communication queue external system

name

(semi-optional)

String

The code of the communication queue external system

alternative_code

(semi-optional)

String

The alternative code of the communication queue external system

media

(semi-optional)

String

The media that was used to send or receive the communication, which can be EMAIL, SMS, PHONE, LETTER, FACE_TO_FACE

contact_information_identifier

(optional)

Contact Information Identifier

The identifier of the contact information that will receive the communication kept in the communication queue. The allowed contact information identifier fields are the following:

Name

Type

Description

id

(semi-optional)

String

The ID of the contact information

id_number

(semi-optional)

String

The ID number of the contact information

Applicable only for contact information that represent PERSON

passport_number

(semi-optional)

String

The passport number of the contact information

Applicable only for contact information that represent PERSON

social_security_number

(semi-optional)

String

The social security number of the contact information

Applicable only for contact information that represent PERSON

vat_registration_number

(semi-optional)

String

The VAT registration number of the contact information

Applicable only for contact information that represent COMPANY

registration_number

(semi-optional)

String

The registration number of the contact information

Applicable only for contact information that represent COMPANY

Available from CRM.COM R14.0.0

number_of_results

(optional)

Number

The number of communications to be retrieved from the queue, starting from the latest one

For releases prior CRM.COM R13.0.0 the parameter's name is number

offset

(optional)

Number

Defines the number of entities that should be skipped from the results. If it is set to 0 then none results should be skipped, otherwise the results will begin from the provided offset number

Available from CRM.COM R13.0.0

fields_set

(optional)

List of Strings, comma separated

A list of fields that should be included in the results. If not specified then all the available fields will be returned

Restrictions

It is mandatory to specify one of the semi-optional parameters. Only one of those parameters is allowed to be specified.

Response Data

Name	Type	Description
id	String	The ID of the retrieved communication queue entry
number	String	The number of the retrieved communication queue entry
life_cycle_state	String	The lifecycle state of the retrieved communication queue entry which can be PENDING, REJECTED, COMPLETED or COMPLETED_AND_REMOVED. Life Cycle State COMPLETED_AND_REMOVED is available from CRM.COM R10.1.0
error_code	String	The code of a possible error that occur while processing the communication queue entry
error_description	String	The description of a possible error that might occur while processing the communication queue entry
communication	Communication object	The communication that is sent through the retrieved communication queue entry
communication_queue_external_system	Communication Queue External System object	The external system which process the communication waiting in retrieved communication queue entry
log_information	Log Information Object	The log information related with the retrieved communication queue entry

Referred Objects Response Data

communication object response data

Name	Type	Description
Id	String	The ID of the communication
number	String	The code of communication
life_cycle_state	String	The lifecycle state of the retrieved communication which can be DRAFT or COMPLETE
subject	String	The subject of the retrieved communication
viewed	Boolean	Defines whether the communication was viewed, or not Available from CRM.COM R12.2.0
viewed_on	Date	The date that the communication was viewed Available from CRM.COM R12.2.0
contact_information	Contact Information object	The contact information related with the specified communication

Referred Objects Response Data

contact_information object response data

Name	Type	Description
id	String	The ID of the retrieved contact information
type	String	The type of the retrieved contact information which can be PERSON or COMPANY
life_cycle_state	String	The lifecycle state of the retrieved contact information which can be MARKETING or FINANCIAL
name	String	The full name of the retrieved contact information
first_name	String	The first name of the retrieved contact information
middle_name	String	The middle name of the retrieved contact information
last_name	String	The last name of the retrieved contact information
title	String	The title of the retrieved contact information
company_name	Sting	The company name of the retrieved contact information
demographics	Demographics Object	The demographics information of the retrieved contact information
company_profile	Company profile object	The company profile of the retrieve contact information

Referred Objects Response Data

demographics object response data

Name	Type	Description
gender	String	The gender of the retrieved contact information which can be MALE or FEMALE
id_number	String	The ID number of the retrieved contact information
id_number_expiration_date	Date	The ID number's expiration date of the retrieved contact information Available from CRM.COM R14.0.0
passport_number	String	The passport number of the retrieved contact information
passport_number_expiration_date	Date	The passport's expiration date of the retrieved contact information Available from CRM.COM R14.0.0
social_security_number	String	The social security number of the retrieved contact information
date_of_birth	Date of Birth Object	The date of birth of the retrieved contact information
name_day	Name Day Object	The name day of the retrieved contact information
country_of_residence	Country Object	The country of residence of the retrieved contact information
id_issued_by_country	Country Object	The ID issued country of retrieved contact information
passport_issued_by_country	Country Object	The passport issued country of retrieved contact information
industry	Industry Object	The industry of retrieved contact information
industry_sector	Industry sector Object	The sector of retrieved contact information

Referred Objects Response Data

date_of_birth object response data

Name	Type	Description
day	Integer	The day of the retrieved date of birth
month	Integer	The month of the retrieved date of birth
year	Integer	The year of the retrieved date of birth

name_day object response data

Name	Type	Description
day	Integer	The day of the retrieved name day
month	Integer	The month of the retrieved name day

country object response data

Name	Type	Description
id	String	The id of the retrieved country
name	String	The name of the retrieved country
alternative_code	String	The alternative code of the retrieved country
dialing_code	String	The dialing code of the retrieved country Available from CRM.COM R15.1.0
two_character_code	String	The two character code of the retrieved country
three_character_code	String	The three character code of the retrieved country
country_flag	Image Object	The flag of the retrieved country Available from CRM.COM R15.1.0

Referred Objects Response Data

country_flag object response data

Name	Type	Description
id	String	The ID of the retrieved country flag
file	File Object	The information of the attached file

Referred Objects Response Data

file object response data

Name	Type	Description
file_name	String	The name of the file
file_content_url	String	The url that can be used to access the actual content of the file
file_mime_type	String	The mime type of the attached file

industry object response data

Name	Type	Description
id	String	The id of the retrieved industry
name	String	The name of the retrieved industry
code	String	The code of the retrieved industry

industry sector object response data

Name	Type	Description
id	String	The id of the retrieved industry sector
name	String	The name of the retrieved industry sector
alternative_code	String	The alternative code of the retrieved industry sector

company profile object response data

Name	Type	Description
profile_year	Number	The profile year of the retrieved contact information
annual_turnover	Number	The annual turnover of the retrieved contact information
established_date	Date	The established date of the retrieved contact information
number_of_employees	Number	The number of employees of the retrieved contact information
registration_number	String	The registration number of the retrieved contact information
vat_registration_number	String	The vat registration number of the retrieved contact information
vat_registered_by	String	The vat registration by of the retrieved contact information
vat_registration_date	Date	The vat registration date of the retrieved contact information
tax_reference_number	String	The tax referenece number of the retrieved contact information
registered_in_country	Country Object	The country of residence of the retrieved contact information
industry	Industry Object	The industry of retrieved contact information
industry_sector	Industry sector Object	The sector of retrieved contact information

Referred Objects Response Data

country object response data

Name	Type	Description
id	String	The id of the retrieved country
name	String	The name of the retrieved country
alternative_code	String	The alternative code of the retrieved country
dialing_code	String	The dialing code of the retrieved country Available from CRM.COM R15.1.0
two_character_code	String	The two character code of the retrieved country
three_character_code	String	The three character code of the retrieved country
country_flag	Image Object	The flag of the retrieved country Available from CRM.COM R15.1.0

Referred Objects Response Data

country_flag object response data

Name	Type	Description
id	String	The ID of the retrieved country flag
file	File Object	The information of the attached file

Referred Objects Response Data

file object response data

Name	Type	Description
file_name	String	The name of the file
file_content_url	String	The url that can be used to access the actual content of the file
file_mime_type	String	The mime type of the attached file

industry object response data

Name	Type	Description
id	String	The id of the retrieved industry
name	String	The name of the retrieved industry
code	String	The code of the retrieved industry

industry sector object response data

Name	Type	Description
id	String	The id of the retrieved industry sector
name	String	The name of the retrieved industry sector
alternative_code	String	The alternative code of the retrieved industry sector

communication_queue_external_system object response data

Name	Type	Description
Id	String	The ID of the communication queue external system
name	String	The name of the communication queue external system
alternative_code	String	The alternative code of the communication queue external system

log_information object response data

Name	Type	Description
created_date	Date	The date that the retrieved record was created
updated_date	Date	The last date that the retrieved record was updated
created_by_unit	Unit Object	The unit that created the retrieved record From CRM.COM R14.1.0 and onward, group_name and community_name attributes will be returned as empty, if the related legacy compatibility setting is disabled Deprecated from CRM.COM R18.0.0
created_by_business_unit	Unit Object	The unit that created the retrieved record From CRM.COM R14.1.0 and onward, group_name and community_name attributes will be returned as empty, if the related legacy compatibility setting is disabled Available from CRM.COM R18.0.0
created_by_user	User Object	The user that created the retrieved record From CRM.COM R14.1.0 and onward, person_name and email attributes will be returned as empty, if the related legacy compatibility setting is disabled
updated_by_unit	Unit Object	The last unit that updated the retrieved record From CRM.COM R14.1.0 and onward, group_name and community_name attributes will be returned as empty, if the related legacy compatibility setting is disabled Deprecated from CRM.COM R18.0.0
updated_by_business_unit	Unit Object	The last unit that updated the retrieved record Available from CRM.COM R18.0.0
updated_by_user	User Object	The last user that updated the retrieved record From CRM.COM R14.1.0 and onward, person_name and email attributes will be returned as empty, if the related legacy compatibility setting is disabled

Referred Objects Response Data

unit object response data

Name	Type	Description
id	String	The ID of the retrieved unit
name	String	The name of the retrieved unit
group_name	String	The name of the group that the retrieved unit belongs to
community_name	String	The name of the community that the retrieved unit belongs to
alternative_code	String	The alternative code of the retrieved unit
description	String	The description of the retrieved unit

business unit object response data

Name	Type	Description
id	String	The ID of the retrieved business unit
name	String	The name of the retrieved business unit
code	String	The code of the retrieved business unit
unified_code	String	The unified code of the retrieved business unit
description	String	The description of the retrieved business unit
parent_business_unit_name	String	The name of the parent business unit that the retrieved business unit belongs to

user object response data

Name	Type	Description
id	String	The ID of the retrieved user
username	String	The user name of the retrieved user
person_name	String	The full name of the retrieved user
email	String	The email of the retrieved user

Examples

Example 1

HTTP Method: GET

Request:

Response:

 {
  "status": {
    "message": "",
    "description": "",
    "code": "OK"
  },
  "data": [
    {
      "log_information": {
        "updated_date": "2016-08-02T12:00:31",
        "created_date": "2016-08-02T12:00:31",
        "created_by_unit": {
          "community_name": "Internal Community",
          "id": "48305F8849E3C18B227C5BE3A27BA6DF",
          "name": "Admin Unit",
          "group_name": "Main Group",
          "description": "r1 Test Description for resource  request tab.Test Description for resource  request tab.",
          "alternative_code": "MG"
        },
        "updated_by_unit": {
          "community_name": "Internal Community",
          "id": "48305F8849E3C18B227C5BE3A27BA6DF",
          "name": "Admin Unit",
          "group_name": "Main Group",
          "description": "r1 Test Description for resource  request tab.Test Description for resource  request tab.",
          "alternative_code": "MG"
        },
        "created_by_user": {
          "person_name": "MPAdministrator",
          "username": "MPAdministrator",
          "id": "1",
          "email": "sakkascy1986@hotmail.com"
        },
        "updated_by_user": {
          "person_name": "MPAdministrator",
          "username": "MPAdministrator",
          "id": "1",
          "email": "sakkascy1986@hotmail.com"
        }
      },
      "error_code": null,
      "life_cycle_state": "PENDING",
      "error_description": null,
      "communication": {
        "life_cycle_state": "COMPLETED",
        "number": "CM003005",
        "id": "5281488906FD41FEB07C67FA5E6E0474",
        "subject": "Testing",
        "contact_information": {
          "last_name": "Anton",
          "middle_name": "333",
          "life_cycle_state": "FINANCIAL",
          "company_profile": null,
          "title": "Mrs",
          "first_name": "Mara",
          "type": "PERSON",
          "id": "3358197AD0334CE2834DB60933B2CE88",
          "name": null,
          "company_name": null,
          "demographics": {
            "gender": "FEMALE",
            "passport_issued_by_country": null,
            "social_security_number": null,
            "passport_number": null,
            "industry_sector": null,
            "name_day": {
              "month": null,
              "day": null
            },
            "date_of_birth": {
              "month": null,
              "day": null,
              "year": null
            },
            "id_number": "568941",
            "industry": null,
            "id_issued_by_country": null
          }
        }
      },
      "number": "2701",
      "id": "A05B9FAC995B4A95BDBA2588E7799574",
      "communication_queue_external_system": {
        "id": "DC30CF64A5F4426A84F1E9E76281443A",
        "name": "EXT 1",
        "alternative_code": "E1"
      }
    },
    {
      "log_information": {
        "updated_date": "2016-08-02T12:00:29",
        "created_date": "2016-08-02T12:00:29",
        "created_by_unit": {
          "community_name": "Internal Community",
          "id": "48305F8849E3C18B227C5BE3A27BA6DF",
          "name": "Admin Unit",
          "group_name": "Main Group",
          "description": "r1 Test Description for resource  request tab.Test Description for resource  request tab.",
          "alternative_code": "MG"
        },
        "updated_by_unit": {
          "community_name": "Internal Community",
          "id": "48305F8849E3C18B227C5BE3A27BA6DF",
          "name": "Admin Unit",
          "group_name": "Main Group",
          "description": "r1 Test Description for resource  request tab.Test Description for resource  request tab.",
          "alternative_code": "MG"
        },
        "created_by_user": {
          "person_name": "MPAdministrator",
          "username": "MPAdministrator",
          "id": "1",
          "email": "sakkascy1986@hotmail.com"
        },
        "updated_by_user": {
          "person_name": "MPAdministrator",
          "username": "MPAdministrator",
          "id": "1",
          "email": "sakkascy1986@hotmail.com"
        }
      },
      "error_code": null,
      "life_cycle_state": "PENDING",
      "error_description": null,
      "communication": {
        "life_cycle_state": "COMPLETED",
        "number": "CM003004",
        "id": "18163D6F2F7E42A8A4FB14E7E8858697",
        "subject": "Testing",
        "contact_information": {
          "last_name": "Anton",
          "middle_name": "333",
          "life_cycle_state": "FINANCIAL",
          "company_profile": null,
          "title": "Mrs",
          "first_name": "Mara",
          "type": "PERSON",
          "id": "3358197AD0334CE2834DB60933B2CE88",
          "name": null,
          "company_name": null,
          "demographics": {
            "gender": "FEMALE",
            "passport_issued_by_country": null,
            "social_security_number": null,
            "passport_number": null,
            "industry_sector": null,
            "name_day": {
              "month": null,
              "day": null
            },
            "date_of_birth": {
              "month": null,
              "day": null,
              "year": null
            },
            "id_number": "568941",
            "industry": null,
            "id_issued_by_country": null
          }
        }
      },
      "number": "2700",
      "id": "B4C256103AB94B1A9643B0588B9A51AA",
      "communication_queue_external_system": {
        "id": "DC30CF64A5F4426A84F1E9E76281443A",
        "name": "EXT 1",
        "alternative_code": "E1"
      }
    },
    {
      "log_information": {
        "updated_date": "2016-08-02T11:59:40",
        "created_date": "2016-08-02T11:49:39",
        "created_by_unit": {
          "community_name": "Internal Community",
          "id": "48305F8849E3C18B227C5BE3A27BA6DF",
          "name": "Admin Unit",
          "group_name": "Main Group",
          "description": "r1 Test Description for resource  request tab.Test Description for resource  request tab.",
          "alternative_code": "MG"
        },
        "updated_by_unit": {
          "community_name": "Internal Community",
          "id": "48305F8849E3C18B227C5BE3A27BA6DF",
          "name": "Admin Unit",
          "group_name": "Main Group",
          "description": "r1 Test Description for resource  request tab.Test Description for resource  request tab.",
          "alternative_code": "MG"
        },
        "created_by_user": {
          "person_name": "MPAdministrator",
          "username": "MPAdministrator",
          "id": "1",
          "email": "sakkascy1986@hotmail.com"
        },
        "updated_by_user": {
          "person_name": "MPAdministrator",
          "username": "MPAdministrator",
          "id": "1",
          "email": "sakkascy1986@hotmail.com"
        }
      },
      "error_code": null,
      "life_cycle_state": "COMPLETED",
      "error_description": null,
      "communication": {
        "life_cycle_state": "COMPLETED",
        "number": "CM003003",
        "id": "B10683F37EFC4490B09BC9D7CB92BF7A",
        "subject": "Testing",
        "contact_information": {
          "last_name": "Anton",
          "middle_name": "333",
          "life_cycle_state": "FINANCIAL",
          "company_profile": null,
          "title": "Mrs",
          "first_name": "Mara",
          "type": "PERSON",
          "id": "3358197AD0334CE2834DB60933B2CE88",
          "name": null,
          "company_name": null,
          "demographics": {
            "gender": "FEMALE",
            "passport_issued_by_country": null,
            "social_security_number": null,
            "passport_number": null,
            "industry_sector": null,
            "name_day": {
              "month": null,
              "day": null
            },
            "date_of_birth": {
              "month": null,
              "day": null,
              "year": null
            },
            "id_number": "568941",
            "industry": null,
            "id_issued_by_country": null
          }
        }
      },
      "number": "2699",
      "id": "3214F9AC59B34A52B02BCC0576B8587A",
      "communication_queue_external_system": {
        "id": "DC30CF64A5F4426A84F1E9E76281443A",
        "name": "EXT 1",
        "alternative_code": "E1"
      }
    }
  ]
}

Example 2

HTTP Method: GET

Request:

Response:

 {
  "status": {
    "message": "",
    "description": "",
    "code": "OK"
  },
  "data": [
    {
      "log_information": {
        "updated_date": "2016-05-06T10:46:13",
        "created_date": "2016-05-06T10:46:13",
        "created_by_unit": {
          "community_name": "Internal Community",
          "id": "48305F8849E3C18B227C5BE3A27BA6DF",
          "name": "Admin Unit",
          "group_name": "Main Group",
          "description": "r1 Test Description for resource  request tab.Test Description for resource  request tab.",
          "alternative_code": "MG"
        },
        "updated_by_unit": {
          "community_name": "Internal Community",
          "id": "48305F8849E3C18B227C5BE3A27BA6DF",
          "name": "Admin Unit",
          "group_name": "Main Group",
          "description": "r1 Test Description for resource  request tab.Test Description for resource  request tab.",
          "alternative_code": "MG"
        },
        "created_by_user": {
          "person_name": "MPAdministrator",
          "username": "MPAdministrator",
          "id": "1",
          "email": "sakkascy1986@hotmail.com"
        },
        "updated_by_user": {
          "person_name": "MPAdministrator",
          "username": "MPAdministrator",
          "id": "1",
          "email": "sakkascy1986@hotmail.com"
        }
      },
      "error_code": null,
      "life_cycle_state": "COMPLETED",
      "error_description": null,
      "communication": {
        "life_cycle_state": "COMPLETED",
        "number": "CM002486",
        "id": "EC919C4132E44608A16C51345801FD52",
        "subject": null,
        "contact_information": {
          "last_name": "Papapavlou",
          "middle_name": null,
          "life_cycle_state": "MARKETING",
          "company_profile": null,
          "title": null,
          "first_name": "Lucia",
          "type": "PERSON",
          "id": "BD4FADA34FE94CC79FA2D6B19095C948",
          "name": null,
          "company_name": null,
          "demographics": {
            "gender": null,
            "passport_issued_by_country": null,
            "social_security_number": null,
            "passport_number": null,
            "industry_sector": null,
            "name_day": {
              "month": null,
              "day": null
            },
            "date_of_birth": {
              "month": null,
              "day": null,
              "year": null
            },
            "id_number": "SNLP001",
            "industry": null,
            "id_issued_by_country": null
          }
        }
      },
      "number": "2231",
      "id": "38541560C7E84730960481380A496762",
      "communication_queue_external_system": null
    },
    {
      "log_information": {
        "updated_date": "2016-05-06T10:46:13",
        "created_date": "2016-05-06T10:46:12",
        "created_by_unit": {
          "community_name": "Internal Community",
          "id": "48305F8849E3C18B227C5BE3A27BA6DF",
          "name": "Admin Unit",
          "group_name": "Main Group",
          "description": "r1 Test Description for resource  request tab.Test Description for resource  request tab.",
          "alternative_code": "MG"
        },
        "updated_by_unit": {
          "community_name": "Internal Community",
          "id": "48305F8849E3C18B227C5BE3A27BA6DF",
          "name": "Admin Unit",
          "group_name": "Main Group",
          "description": "r1 Test Description for resource  request tab.Test Description for resource  request tab.",
          "alternative_code": "MG"
        },
        "created_by_user": {
          "person_name": "MPAdministrator",
          "username": "MPAdministrator",
          "id": "1",
          "email": "sakkascy1986@hotmail.com"
        },
        "updated_by_user": {
          "person_name": "MPAdministrator",
          "username": "MPAdministrator",
          "id": "1",
          "email": "sakkascy1986@hotmail.com"
        }
      },
      "error_code": null,
      "life_cycle_state": "COMPLETED",
      "error_description": null,
      "communication": {
        "life_cycle_state": "COMPLETED",
        "number": "CM002485",
        "id": "382CC99BDDA94D3EAC2D5A9664C8C771",
        "subject": null,
        "contact_information": {
          "last_name": "Papapavlou",
          "middle_name": null,
          "life_cycle_state": "FINANCIAL",
          "company_profile": null,
          "title": "Miss",
          "first_name": "Loukia",
          "type": "PERSON",
          "id": "37072CF6ED884737B6592A7CBB6D5342",
          "name": null,
          "company_name": null,
          "demographics": {
            "gender": "FEMALE",
            "passport_issued_by_country": null,
            "social_security_number": null,
            "passport_number": null,
            "industry_sector": null,
            "name_day": {
              "month": null,
              "day": null
            },
            "date_of_birth": {
              "month": null,
              "day": null,
              "year": null
            },
            "id_number": "LP1234",
            "industry": null,
            "id_issued_by_country": null
          }
        }
      },
      "number": "2230",
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