Available from CRM.COM R11.0.0

GET attachments/list

This method returns the attachments related with a specific entity. Multiple attachments are returned by each call.

Resource URL

Parameters

Name	Type	Description
token	String	The token retrieved from the login method
entity (mandatory)	String	The name of the entity related with the attachment. The supported entities are the following: ACCOUNTSRECEIVABLE ACTIVITIES COMMUNICATIONS CONTACTINFORMATION INSTALLEDITEMS JOBS LEADS PRODUCTS SERVICEREQUESTS ATTACHMENTSLIBRARY
entity_id (mandatory)	String	The ID of the entity related with the attachment
classification (optional)	String	The classification of the attachment Available from CRM.COM R12.2.0
fields_set (optional)	List of Strings, comma separated	A list of fields that should be included in the results. If not specified then all the available fields will be returned

Restrictions

It is mandatory to specify at least one of the semi-optional parameters. Only one of those parameters is allowed to be specified.

Response Data

Name	Type	Description
id	String	The ID of the retrieved attachment
entity	String	The name of the entity related with the attachment. The supported entities are the following: ACCOUNTSRECEIVABLE ACTIVITIES COMMUNICATIONS COMMUNICATIONTEMPLATES CONTACTINFORMATION INSTALLEDITEMS JOBS LEADS PRODUCTS SERVICEREQUESTS ATTACHMENTSLIBRARY From CRM.COM R12.2.0, ATTACHMENTSLIBRARY is available From CRM.COM R14.0.0, COMMUNICATIONTEMPLATES is available
entity_id	String	The ID of the entity related with the attachment.
url	String	The attached URL. This information is empty if the attachment is a file.
notes	String	The comments related with the retrieved attachment
classification	Attachments Classification Object	The classification of the attachment Available from CRM.COM R12.2.0
file	File Object	The information of the attached file. This information is empty if the attachment is a URL.
log_information	Log Information Object	The log information of the retrieved attachment

Referred Objects Response Data

classification object response data

Name	Type	Description
id	String	The id of the retrieved attachment classification
name	String	The name of the retrieved attachment classification
alternative_code	String	The alternative code of the retrieved attachment classification

file object response data

Name	Type	Description
file_name	String	The name of the file
file_content_url	String	The url that can be used to access the actual content of the file
file_mime_type	String	The mime type of the attached file

log_information object response data

Name	Type	Description
created_date	Date	The date that the retrieved record was created
updated_date	Date	The last date that the retrieved record was updated
created_by_unit	Unit Object	The unit that created the retrieved record From CRM.COM R14.1.0 and onward, group_name and community_name attributes will be returned as empty, if the related legacy compatibility setting is disabled Deprecated from CRM.COM R18.0.0
created_by_business_unit	Unit Object	The unit that created the retrieved record From CRM.COM R14.1.0 and onward, group_name and community_name attributes will be returned as empty, if the related legacy compatibility setting is disabled Available from CRM.COM R18.0.0
created_by_user	User Object	The user that created the retrieved record From CRM.COM R14.1.0 and onward, person_name and email attributes will be returned as empty, if the related legacy compatibility setting is disabled
updated_by_unit	Unit Object	The last unit that updated the retrieved record From CRM.COM R14.1.0 and onward, group_name and community_name attributes will be returned as empty, if the related legacy compatibility setting is disabled Deprecated from CRM.COM R18.0.0
updated_by_business_unit	Unit Object	The last unit that updated the retrieved record Available from CRM.COM R18.0.0
updated_by_user	User Object	The last user that updated the retrieved record From CRM.COM R14.1.0 and onward, person_name and email attributes will be returned as empty, if the related legacy compatibility setting is disabled

Referred Objects Response Data

unit object response data

Name	Type	Description
id	String	The ID of the retrieved unit
name	String	The name of the retrieved unit
group_name	String	The name of the group that the retrieved unit belongs to
community_name	String	The name of the community that the retrieved unit belongs to
alternative_code	String	The alternative code of the retrieved unit
description	String	The description of the retrieved unit

business unit object response data

Name	Type	Description
id	String	The ID of the retrieved business unit
name	String	The name of the retrieved business unit
code	String	The code of the retrieved business unit
unified_code	String	The unified code of the retrieved business unit
description	String	The description of the retrieved business unit
parent_business_unit_name	String	The name of the parent business unit that the retrieved business unit belongs to

user object response data

Name	Type	Description
id	String	The ID of the retrieved user
username	String	The user name of the retrieved user
person_name	String	The full name of the retrieved user
email	String	The email of the retrieved user

Examples

Example 1

HTTP Method: GET

Request:

Response:

 {
  "data": [
    {
      "comments": "polina",
      "file": {
        "file_name": "bill subscriber error.txt",
        "file_content_url": "/crm/FileDownloadServlet?id=01239852D674447D88374321FD922E7A",
        "file_mime_type": "text/plain"
      },
      "log_information": {
        "created_by_unit": {
          "alternative_code": "adminunit",
          "name": "Admin Unit",
          "description": "admin unit",
          "id": "1"
        },
        "updated_by_unit": {
          "alternative_code": "adminunit",
          "name": "Admin Unit",
          "description": "admin unit",
          "id": "1"
        },
        "created_date": "2016-11-03T13:42:06",
        "updated_date": "2016-11-03T13:42:06",
        "updated_by_user": {
          "person_name": "MPAdministrator",
          "id": "1",
          "username": "MPAdministrator"
        },
        "created_by_user": {
          "person_name": "MPAdministrator",
          "id": "1",
          "username": "MPAdministrator"
        }
      },
      "id": "01239852D674447D88374321FD922E7A",
      "entity_id": "10A149D60365488AB53DCB889CFD98F8",
      "entity": "ACCOUNTSRECEIVABLE",
      "url": null
    },
    {
      "notes": "polina",
      "file": {
        "file_name": "bill subscriber error.txt",
        "file_content_url": "/crm/FileDownloadServlet?id=479FAB4E732B44EAA66B41522A5AE126",
        "file_mime_type": "text/plain"
      },
      "log_information": {
        "created_by_unit": {
          "alternative_code": "adminunit",
          "name": "Admin Unit",
          "description": "admin unit",
          "id": "1"
        },
        "updated_by_unit": {
          "alternative_code": "adminunit",
          "name": "Admin Unit",
          "description": "admin unit",
          "id": "1"
        },
        "created_date": "2016-11-03T13:34:29",
        "updated_date": "2016-11-03T13:34:32",
        "updated_by_user": {
          "person_name": "MPAdministrator",
          "id": "1",
          "username": "MPAdministrator"
        },
        "created_by_user": {
          "person_name": "MPAdministrator",
          "id": "1",
          "username": "MPAdministrator"
        }
      },
      "id": "479FAB4E732B44EAA66B41522A5AE126",
      "entity_id": "10A149D60365488AB53DCB889CFD98F8",
      "entity": "ACCOUNTSRECEIVABLE",
      "url": null
    },
    {
      "notes": "test",
      "file": {
        "file_name": "bill subscriber error.txt",
        "file_content_url": "/crm/FileDownloadServlet?id=0B8B13EFADF34D9899F633639F6D460E",
        "file_mime_type": "text/plain"
      },
      "log_information": {
        "created_by_unit": {
          "alternative_code": "adminunit",
          "name": "Admin Unit",
          "description": "admin unit",
          "id": "1"
        },
        "updated_by_unit": {
          "alternative_code": "adminunit",
          "name": "Admin Unit",
          "description": "admin unit",
          "id": "1"
        },
        "created_date": "2016-11-03T13:26:08",
        "updated_date": "2016-11-03T13:28:06",
        "updated_by_user": {
          "person_name": "MPAdministrator",
          "id": "1",
          "username": "MPAdministrator"
        },
        "created_by_user": {
          "person_name": "MPAdministrator",
          "id": "1",
          "username": "MPAdministrator"
        }
      },
      "id": "0B8B13EFADF34D9899F633639F6D460E",
      "entity_id": "10A149D60365488AB53DCB889CFD98F8",
      "entity": "ACCOUNTSRECEIVABLE",
      "url": null
    },
    {
      "notes": null,
      "file": {
        "file_name": "bill subscriber error.txt",
        "file_content_url": "/crm/FileDownloadServlet?id=927EEC9B3C16495B9A76B0D4219687C2",
        "file_mime_type": "text/plain"
      },
      "log_information": {
        "created_by_unit": {
          "alternative_code": "adminunit",
          "name": "Admin Unit",
          "description": "admin unit",
          "id": "1"
        },
        "updated_by_unit": {
          "alternative_code": "adminunit",
          "name": "Admin Unit",
          "description": "admin unit",
          "id": "1"
        },
        "created_date": "2016-11-02T13:21:04",
        "updated_date": "2016-11-02T13:21:06",
        "updated_by_user": {
          "person_name": "MPAdministrator",
          "id": "1",
          "username": "MPAdministrator"
        },
        "created_by_user": {
          "person_name": "MPAdministrator",
          "id": "1",
          "username": "MPAdministrator"
        }
      },
      "id": "927EEC9B3C16495B9A76B0D4219687C2",
      "entity_id": "10A149D60365488AB53DCB889CFD98F8",
      "entity": "ACCOUNTSRECEIVABLE",
      "url": null
    }
  ],
  "status": {
    "code": "OK",
    "description": "",
    "message": ""
  }
}

Note:

To retrieve or display the actual image you need to construct the following URL

{{server}}{{file_content_url}}&token={{token}}

for example

https://r11qa.crm.com/crm/FileDownloadServlet?id=927EEC9B3C16495B9A76B0D4219687C2&token=B18ECEE5918442A0A29B7C1B2D0A4260

POST attachments/add

This method is used to add attachments on an existing entity. This Web API method requires a multipart/form-data post, as defined in RFC 1867. There are many libraries available that can be used in order to submit multipart/form-data posts (for example MultipartEntity in Java). A single attachment can be added through each call

Resource URL

Parameters

Name	Type	Description
token	String	The token retrieved from the login method
entity (mandatory)	String	The name of the entity related with the attachments that should be returned as a result. The supported entities are the following: ACCOUNTSRECEIVABLE ACTIVITIES COMMUNICATIONS CONTACTINFORMATION INSTALLEDITEMS JOBS LEADS PRODUCTS SERVICEREQUESTS ATTACHMENTSLIBRARY
entity_id (mandatory)	String	The ID of the entity related with the attachments that should be returned as a result
file (semi-optional)	File	The file that should be added as an attachment
url (semi-optional)	String	The URL that should be added as an attachment
classification (optional)	String	The classification of the attachment Available from CRM.COM R12.2.0
notes (optional)	String	The notes related with the attachment
fields_set (optional)	List of Strings, comma separated	A list of fields that should be included in the results. If not specified then all the available fields will be returned

Restrictions

It is mandatory to specify one of the semi-optional parameters. Only one of those parameters is allowed to be specified.

Response Data

Name	Type	Description
id	String	The ID of the retrieved attachment
entity	String	The name of the entity related with the attachment. The supported entities are the following: ACCOUNTSRECEIVABLE ACTIVITIES COMMUNICATIONS COMMUNICATIONTEMPLATES CONTACTINFORMATION INSTALLEDITEMS JOBS LEADS PRODUCTS SERVICEREQUESTS ATTACHMENTSLIBRARY From CRM.COM R12.2.0, ATTACHMENTSLIBRARY is available From CRM.COM R14.0.0, COMMUNICATIONTEMPLATES is available
entity_id	String	The ID of the entity related with the attachment.
url	String	The attached URL. This information is empty if the attachment is a file.
notes	String	The comments related with the retrieved attachment
classification	Attachments Classification Object	The classification of the attachment Available from CRM.COM R12.2.0
file	File Object	The information of the attached file. This information is empty if the attachment is a URL.
log_information	Log Information Object	The log information of the retrieved attachment

Referred Objects Response Data

classification object response data

Name	Type	Description
id	String	The id of the retrieved attachment classification
name	String	The name of the retrieved attachment classification
alternative_code	String	The alternative code of the retrieved attachment classification

file object response data

Name	Type	Description
file_name	String	The name of the file
file_content_url	String	The url that can be used to access the actual content of the file
file_mime_type	String	The mime type of the attached file

log_information object response data

Name	Type	Description
created_date	Date	The date that the retrieved record was created
updated_date	Date	The last date that the retrieved record was updated
created_by_unit	Unit Object	The unit that created the retrieved record From CRM.COM R14.1.0 and onward, group_name and community_name attributes will be returned as empty, if the related legacy compatibility setting is disabled Deprecated from CRM.COM R18.0.0
created_by_business_unit	Unit Object	The unit that created the retrieved record From CRM.COM R14.1.0 and onward, group_name and community_name attributes will be returned as empty, if the related legacy compatibility setting is disabled Available from CRM.COM R18.0.0
created_by_user	User Object	The user that created the retrieved record From CRM.COM R14.1.0 and onward, person_name and email attributes will be returned as empty, if the related legacy compatibility setting is disabled
updated_by_unit	Unit Object	The last unit that updated the retrieved record From CRM.COM R14.1.0 and onward, group_name and community_name attributes will be returned as empty, if the related legacy compatibility setting is disabled Deprecated from CRM.COM R18.0.0
updated_by_business_unit	Unit Object	The last unit that updated the retrieved record Available from CRM.COM R18.0.0
updated_by_user	User Object	The last user that updated the retrieved record From CRM.COM R14.1.0 and onward, person_name and email attributes will be returned as empty, if the related legacy compatibility setting is disabled

Referred Objects Response Data

unit object response data

Name	Type	Description
id	String	The ID of the retrieved unit
name	String	The name of the retrieved unit
group_name	String	The name of the group that the retrieved unit belongs to
community_name	String	The name of the community that the retrieved unit belongs to
alternative_code	String	The alternative code of the retrieved unit
description	String	The description of the retrieved unit

business unit object response data

Name	Type	Description
id	String	The ID of the retrieved business unit
name	String	The name of the retrieved business unit
code	String	The code of the retrieved business unit
unified_code	String	The unified code of the retrieved business unit
description	String	The description of the retrieved business unit
parent_business_unit_name	String	The name of the parent business unit that the retrieved business unit belongs to

user object response data

Name	Type	Description
id	String	The ID of the retrieved user
username	String	The user name of the retrieved user
person_name	String	The full name of the retrieved user
email	String	The email of the retrieved user

Examples

Example 1

cURL Example:

 curl --request POST \
  --url {{server}}/crmapi/rest/v2/attachments/add \
  --header 'content-type: multipart/form-data; boundary=---011000010111000001101001' \
  --form entity=CONTACTINFORMATION \
  --form 'token={{token}}' \
  --form entity_id=18686813304341ECAFC8175A85594C9B \
  --form 'notes=My Web API notes' \
  --form url=www.crm.com \
  --form 'file=@[object Object]'

PHP Example:

 <?php

$curl = curl_init();

curl_setopt_array($curl, array(
  CURLOPT_URL => "{{server}}/crmapi/rest/v2/attachments/list?token={{token}}&entity=CONTACTINFORMATION&entity_id=18686813304341ECAFC8175A85594C9B",
  CURLOPT_RETURNTRANSFER => true,
  CURLOPT_ENCODING => "",
  CURLOPT_MAXREDIRS => 10,
  CURLOPT_TIMEOUT => 30,
  CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
  CURLOPT_CUSTOMREQUEST => "GET",
  CURLOPT_HTTPHEADER => array(
    "content-type: application/json"
  ),
));

$response = curl_exec($curl);
$err = curl_error($curl);

curl_close($curl);

if ($err) {
  echo "cURL Error #:" . $err;
} else {
  echo $response;
}

POST attachments/delete

This method is used to delete attachments. A single attachment can be deleted through this method

Resource URL

Parameters

Name

Type

Description

token

String

The token retrieved from the login method

id

(mandatory)

String

The id of the attachment that should be deleted

Response Data

Not applicable

Examples

Example 1

HTTP Method: POST

Request:

Body:

 {
"token":"{{token}}",
"id":"F7FF2E30AAD94720B844B1035B195955"
}

Response:

Not applicable