- Created by George Rossides (Unlicensed) , last modified by Georgia Kountouri on Feb 18, 2016
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Name | Type | Description |
|---|---|---|
id | String | The ID of the retrieved service request physical good |
| coverage | Integer | Indicates whether the specified affected service request physical good is eventually covered by the Warranty Policy of not. Applicable only for affected traceable physical goods Available from CRM.COM R9.0.0 |
| product | Products Object | The product related with the retrieved service request physical good, if the physical good is non traceable |
| installed_item | Installed Item Object | The installed item related with the retrieved service request physical good, if the physical good is traceable |
| warranty_policy | Warranty Policy Object | The warranty policy which covers the service request's affected physical good. Applicable only when the physical good is traceable Available from CRM.COM R9.0.0 |
| warranty_coverage_reason | Warranty Coverage Reason Object | The Warranty Coverage Reason that provides reasoning for the request related to the affected installed item. This information is available only for installed items which are still under warranty. Available from CRM.COM R9.0.0 |
Referred Objects Response Data
Name | Type | Description |
|---|---|---|
id | String | The ID of the retrieved installed item |
serial_number | String | The serial number of the retrieved installed item |
alternative_code | String | The alternative code of the retrieved installed item |
| state | String | The state of the retrieved installed item, which can be EFFECTIVE or NOT_EFFECTIVE |
| state_classification | State Classification object | The state classification of the retrieved installed item, which defines the reason why the installed item was set as Not Effective Applicable only if the Installed Item was set as Not Effective through automation process Available from CRM.COM R14.0.0 |
Product object | The product of the retrieved installed item |
Referred Objects Response Data
Name | Type | Description |
|---|---|---|
| Id | String | The ID of the product |
| code | String | The code of product |
alternative_code | String | The alternative code of product |
description | String | The description of product |
| priority_level | Integer | The priority level of the product Available from CRM.COM R12.3.0 |
| global_rate | Global Rate Object | The global rate of the retrieved product Available from CRM.COM R15.0.0 |
| product_type | Product type object | The type of the product |
Referred Objects Response Data
| Name | Type | Description |
|---|---|---|
| Id | String | The ID of the retrieved product type |
| name | String | The Name of the retrieved product type |
| alternative_code | String | The Alternative Code of the retrieved product type |
| description | String | The Description of the retrieved product type |
| classification | String | The Classification of the retrieved product type which can be SERVICES or PHYSICALGOODS |
| service_type | String | The Service Type of the retrieved product type which can be TERMED, USAGE, ONETIME or EXPENSE |
| physical_good_type | String | The physical Good Type of the retrieved product type which can be TRACEABLE or NONTRACEABLE |
| composition_method | String | The Composition Method of the retrieved product type which can be FLAT, FLEXIBLEBUNDLE or FIXEDBUNDLE |
| used_for_provisioning | Boolean | The flag shows if the retrieved product type is used for provisioning |
| udr_type | Usage Detail Record Type | The UDR type related with the product type. This is applicable only if the product type is classified as SERVICES and the service type is set to USAGE |
| meter_reading_type | Meter Reading Type | The Meter Reading type related with the product type. This is applicable only for traceable physical goods Available from CRM.COM R14.0.0 |
Referred Objects Response Data
| Name | Type | Description |
|---|---|---|
| Id | String | The ID of the retrieved usage detail record type |
| name | String | The Name of the retrieved usage detail record type |
| alternative_code | String | The Alternative Code of the retrieved usage detail record type |
| description | String | The Description of the retrieved usage detail record type |
| unit_of_measurement | String | The Unit of measurement of the retrieved usage detail record type |
Referred Objects Response Data
Name | Type | Description |
| id | String | The identifier of the Unit of measurement |
name | String | The name of the Unit of measurement |
description | String | The description of the Unit of measurement |
| alternative_code | String | The alternative code of the Unit of measurement |
| Name | Type | Description |
|---|---|---|
| Id | String | The ID of the retrieved meter reading type |
| name | String | The Name of the retrieved meter reading type |
| alternative_code | String | The Alternative Code of the retrieved meter reading type |
| classification | String | The Classification of the retrieved meter reading type |
| description | String | The Description of the retrieved meter reading type |
| unit_of_measurement | String | The Unit of measurement of the retrieved meter reading type |
Referred Objects Response Data
Name | Type | Description |
| id | String | The identifier of the Unit of measurement |
name | String | The name of the Unit of measurement |
description | String | The description of the Unit of measurement |
| alternative_code | String | The alternative code of the Unit of measurement |
Name | Type | Description |
|---|---|---|
id | String | The ID of the retrieved rate |
| rate_model | String | The price plan rate model which can be one of the following:
From CRM.COM R17.0.0, QUANTITYANDMATURITYBASED is renamed to QUANTITYANDPERIODBASED |
| global_base_amount | Number | The base price of the product in the Global Price Plan |
| base_rate_applied_per | String | The value for 'Base Rate Applied per' Available when the rate model is 'Quantity & Quantity Based' and it is a selection between
|
| uot | String | The 'UOT' applicable for the rate
Available for one-time services |
| time_period | Time Period Object | The period and unit of time for which the base amount is applicable for. This is available only on termed services rates. |
| uom | String | The 'UOM' applicable for the rate Available when the product type is of Usage Service Classification |
Referred Objects Response Data
Name | Type | Description |
|---|---|---|
| time_period_value | Number | The time period value |
time_period_uot | String | The time period unit of time. The supported values are the following: MINUTES, HOURS, DAYS, WEEKS, MONTHS, YEARS |
Name | Type | Description |
|---|---|---|
| name | String | The name of the installed item's state classification |
alternative_code | String | The alternative code of the installed item's state classification |
description | String | The description of the installed item's state classification |
Name | Type | Description |
|---|---|---|
| Id | String | The ID of the product |
| code | String | The code of product |
alternative_code | String | The alternative code of product |
description | String | The description of product |
| priority_level | Integer | The priority level of the product Available from CRM.COM R12.3.0 |
| global_rate | Global Rate Object | The global rate of the retrieved product Available from CRM.COM R15.0.0 |
| product_type | Product type object | The type of the product |
Referred Objects Response Data
| Name | Type | Description |
|---|---|---|
| Id | String | The ID of the retrieved product type |
| name | String | The Name of the retrieved product type |
| alternative_code | String | The Alternative Code of the retrieved product type |
| description | String | The Description of the retrieved product type |
| classification | String | The Classification of the retrieved product type which can be SERVICES or PHYSICALGOODS |
| service_type | String | The Service Type of the retrieved product type which can be TERMED, USAGE, ONETIME or EXPENSE |
| physical_good_type | String | The physical Good Type of the retrieved product type which can be TRACEABLE or NONTRACEABLE |
| composition_method | String | The Composition Method of the retrieved product type which can be FLAT, FLEXIBLEBUNDLE or FIXEDBUNDLE |
| used_for_provisioning | Boolean | The flag shows if the retrieved product type is used for provisioning |
| udr_type | Usage Detail Record Type | The UDR type related with the product type. This is applicable only if the product type is classified as SERVICES and the service type is set to USAGE |
| meter_reading_type | Meter Reading Type | The Meter Reading type related with the product type. This is applicable only for traceable physical goods Available from CRM.COM R14.0.0 |
Referred Objects Response Data
| Name | Type | Description |
|---|---|---|
| Id | String | The ID of the retrieved usage detail record type |
| name | String | The Name of the retrieved usage detail record type |
| alternative_code | String | The Alternative Code of the retrieved usage detail record type |
| description | String | The Description of the retrieved usage detail record type |
| unit_of_measurement | String | The Unit of measurement of the retrieved usage detail record type |
Referred Objects Response Data
Name | Type | Description |
| id | String | The identifier of the Unit of measurement |
name | String | The name of the Unit of measurement |
description | String | The description of the Unit of measurement |
| alternative_code | String | The alternative code of the Unit of measurement |
| Name | Type | Description |
|---|---|---|
| Id | String | The ID of the retrieved meter reading type |
| name | String | The Name of the retrieved meter reading type |
| alternative_code | String | The Alternative Code of the retrieved meter reading type |
| classification | String | The Classification of the retrieved meter reading type |
| description | String | The Description of the retrieved meter reading type |
| unit_of_measurement | String | The Unit of measurement of the retrieved meter reading type |
Referred Objects Response Data
Name | Type | Description |
| id | String | The identifier of the Unit of measurement |
name | String | The name of the Unit of measurement |
description | String | The description of the Unit of measurement |
| alternative_code | String | The alternative code of the Unit of measurement |
Name | Type | Description |
|---|---|---|
id | String | The ID of the retrieved rate |
| rate_model | String | The price plan rate model which can be one of the following:
From CRM.COM R17.0.0, QUANTITYANDMATURITYBASED is renamed to QUANTITYANDPERIODBASED |
| global_base_amount | Number | The base price of the product in the Global Price Plan |
| base_rate_applied_per | String | The value for 'Base Rate Applied per' Available when the rate model is 'Quantity & Quantity Based' and it is a selection between
|
| uot | String | The 'UOT' applicable for the rate
Available for one-time services |
| time_period | Time Period Object | The period and unit of time for which the base amount is applicable for. This is available only on termed services rates. |
| uom | String | The 'UOM' applicable for the rate Available when the product type is of Usage Service Classification |
Referred Objects Response Data
Name | Type | Description |
|---|---|---|
| time_period_value | Number | The time period value |
time_period_uot | String | The time period unit of time. The supported values are the following: MINUTES, HOURS, DAYS, WEEKS, MONTHS, YEARS |
Name | Type | Description |
|---|---|---|
id | String | The ID of the retrieved warranty policy |
| number | String | The number of the retrieved warranty policy |
| name | String | The name of the retrieved warranty policy |
| alternative_code | String | The alternative code of the retrieved warranty policy |
| life_cycle_state | String | The life cycle state of the retrieved warranty policy. The supported life cycle states are EFFECTIVE or NOT EFFECTIVE |
| Name | Type | Description |
|---|---|---|
| id | String | The ID of the retrieved warranty coverage reason |
| name | String | The Name of the retrieved warranty coverage reason |
| alternative_code | String | The Alternative Code of the retrieved warranty coverage reason |
| description | String | The Description of the retrieved warranty coverage reason |
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