Contact Information Getting Started

Contact Information is the personal details or corporate information of a person or company, respectively. Contacts that have Contact Information are treated as Customers if they also own an Accounts Receivable.

What Comes First

To start using Contact Information configure the System to support your business model. In the following table, find the configuration modules related to Contact Information. 

Sub-module	Type	Classification	Navigation	Dig In
Contact Information Definition	Configuration		CONFIGURATIONCRM APPLICATIONCONTACT INFORMATIONSET UP BUSINESS DEFINITIONS	Configuring Contact Information Definitions
Contact Information Categories	Configuration		CONFIGURATIONCRM APPLICATIONCONTACT INFORMATIONSET UP CATEGORIES	Contact Information
Contact Information Industries	Configuration		CONFIGURATIONCRM APPLICATIONCONTACT INFORMATIONSET UP INDUSTRY SECTORS	Contact Information
Contact Information Industry Sectors	Configuration		CONFIGURATIONCRM APPLICATIONCONTACT INFORMATIONSET UP INDUSTRIES	Contact Information

Step 1: Setting up Contact Information Definitions

Start by configuring the Contact Information Definitions to be able to create any Contact Information in the System.

Contact Information Definitions is a set of business rules and conditions which are used to create and maintain Contacts throughout their Life Cycle. At least one 'Active' Contact Information Definition must exist in the System for users to be able to add new Contact Information. Use Contact Information Definitions to define how the uniqueness of Contact Information representing Persons or Companies should be validated, how the Contact Information Name should be displayed across the software (for example First Name + Last Name, Last Name + Middle Name + First Name) and which of the address, phones or email Types should be supported by the System.

• Rules
  • Name Rules: Select the way that you would like names to be displayed in the System by selecting the respective radio button.
  • Persons Uniqueness Rules: Select the fields that should be unique within the System, by checking the respective boxes.
  • Companies Uniqueness Rules: Select the fields that should be unique within the System, by checking the respective boxes.
• Supported Preferences
  • Addresses:  Select the address Types that you want to make available in the Contact Information Address Tab. You can specify your labels for each Type.
  • Emails: Select the email Types that you want to make available in the Contact Information Email Tab. You can specify your labels for each Type.
  • Phones: Select the phones Types that you want to make available in the Contact Information Phones Tab. You can specify your labels for each Type.
  • Relations: Select the relations Types that you want to make available in the Contact Information Relations Tab. You can specify your labels for each Type.

Step 2: Setting Up Contact Information Categories, Industry Sectors and Industries 

Configure the following modules for additional functionality and categorisation

• Contact Information Categories: Categories are used to classify Contact Information into generic groups based on common attributes. Categories are configurable in the System.  There can be hundreds of Categories. Each Contact Information can be classified under only one Category.
• Contact Information Industry Sectors: Industry Sectors are used to define a number of large segments of the economy that share a similar business type.  Industry sectors have a flat structure and can be used as Contact Information for both Companies and Persons.
• Contact Information Industries: Industries are used to group segments of the economy according to business activity. As each industry can be broken down into sub-categories, there can be hundreds defined.  Industries can be used as information in both companies and persons.

Do it Yourself!!