CRM.COM is a SaaS solution for businesses wanting to focus or increase recurring monetisation and intention. Simply it allows you to introduce Subscriptions, Promotions, a Commerce Wallet and Community Commerce to your customers.
It offers all the tools needed to shift from mass market selling to repeat selling to targeted identified customers. The tools include signing up new customers, offering them a CRM.COM Wallet, proving them with targeted rewards and promotions, offering them subscriptions, taking orders and engaging in B2B activities to enhance your product offering.
Repeat Customer Monetisation and Retention
CRM.COM powers 100% of the technology and business model required to introduce monetised relationships, providing four products that can be set up as a stepped journey:
1
Identity Management
Onboard and manage your customers via ready made apps, capture their purchases, segment into micro-personas and streamline customer interactions through a complete CRM suite.
2
eWallets and Promotions
Introduce eWallets for promotions, rewards and enhanced digital payments, offer gift and topup passes to credit the wallets and provide targeted value with commerce pools.
3
Subscriptions and Commerce
Enterprise-class subscription billing management and ordering with a powerful product catalogue and flexible pricing models for any product or service, whether it’s termed or usage-based.
4
Business Communities
Establish your B2B marketplace and aggregate products and promotions within the community of peer businesses. Enhance your brand and enrich your offerings through B2B collaborations.
CRM.COM provides enterprise features and best practice across multiple industries:
Video & Media
Advanced monetisation for OTT and Media
Offer multiple subscription bundles with flexible pricing in a multi-currency, multi-country model. Apply advanced termed, one-off or usage billing, accept multiple payment methods and enhance subscriber retention with BI-driven promotions.
Triple Play & ISPs
Enterprise class and TMForum compliant
Model all your services and bundles in our enterprise product catalogue. Increase revenue with multiple billing models, from usage-based to subscription-based. Increase retention by establishing a B2B marketplace.
IoT
Automate your end-to-end IoT operations
Everything you need to manage customer orders, from capturing to fulfilment. Advanced subscription and device management, for increased termed, one-off or usage billing revenue.
Banking & FinTech
FinTech subscriptions and promotions
Blend subscriptions and bundled tiers into your product and fee structure and enjoy increased termed revenue. Introduce merchant-funded promotions to retain and grow your customer base and increase payment usage.
Energy
Group and fleet monetisation
Powerful monetisation across all channels, company and franchise-owned. Apply usage billing for any energy product including eCharging, fuel and eServices for groups and customer segments such as fleets or SMEs.
Retail & Hospitality
Increase repeat commerce and retention
Transition from outdated loyalty programs to persona-driven eWallet-based rewards and promotions and embrace the repeat customer economy. Engage into direct commerce with your customers through amazing apps, subscriptions and eOrdering.