Subscription Maturity Reward Offer Attributes
An * indicates a field is mandatory
Reward Subscription Maturity Offers are used to award customers whose subscriptions were effective and uninterrupted, for a specific period.
Name | Description | ||||||
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| Main Information | |||||||
| Number | An auto-generated number that uniquely identifies each Reward Offer | ||||||
Template | The Reward Offer Template that if selected will carry over predefined information, such as Offer Classification, Award and Spend Conditions. View Configuring Reward Offer Templates for more information. | ||||||
| Scheme* | The reward scheme that the Reward Offer belongs to | ||||||
| Type* | The type of the Reward Offer, that will determine its business behaviour. Reward Offer types are filtered based on the Organisational Unit of the logged in user. | ||||||
| Name* | The name of the Reward Offer | ||||||
| Alternative Code | The alternative code of the Reward Offer | ||||||
| Life Cycle State | The Life Cycle State of the Reward Offer which can be 'Effective' or 'Not Effective'. By default, Reward Offers are created as 'Not Effective'. | ||||||
| Latest Effective Date | The latest date that the Reward Offer become 'Effective'. This information is set or updated each time the Life Cycle State of the Reward Offer changes from 'Not Effective' to 'Effective'. | ||||||
| Description | A description of the Reward Offer | ||||||
| Category | The category of the Reward Offer. This is filtered based on the allowed categories defined in the Reward Offer Type. | ||||||
Evaluation Method AVAILABLE FROM CRM.COM R10.0.0 | The method that will be used to evaluate the Offer. For the evaluation of the specific Reward Offer Type, only one option is available:
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| Award | |||||||
| Award* | The award that will be given if the Offer Award Conditions are met. The Award can be a specific amount.
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Apply if best award is provided AVAILABLE FROM CRM.COM R10.1.0 | If enabled then the Reward Offer will be applicable only if the provided award is the best award (highest amount) among other Reward Offers that might be applicable. By default, this option is set as disable | ||||||
| Reward Offer Validity | |||||||
| Validity | Reward Offer Validity is used to define the period ranges that the Reward Offer is valid for. Two validity options are available:
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| Reward Award Validity | |||||||
Reward Award Validity | Reward Award Validity is used to define the period for which an Award remains valid for the participant to spend. By default all awarded Offers will remain valid unless a Reward Award Validity period is defined in the Reward Offer on which the Award Transaction will be based. Reward Award Validity settings can be specified as:
The Date up to which the award is valid is not inclusive. | ||||||
| Award Conditions* | |||||||
| Subscription Maturity Conditions* | The Conditions related with the necessary duration of uninterrupted subscription of the Rewards Participant, to be awarded the Offer. At least one Condition should be specified in this section. | ||||||
| Uninterrupted Subscription Period | Determines the necessary duration of the customer's uninterrupted subscription. The duration is measured in months or years. | ||||||
| Maximum Interruption Threshold in Days | Defines the maximum interruption threshold, measured in days (i.e. Resting Period) | ||||||
| Segment Conditions | Additional conditions which can be set using segments. It is not mandatory to specify a Condition in this section. | ||||||
| Included in Segment | A list of segments which are used to filter the customer events that are allowed to be awarded.The criteria consist of the following:
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| Not included in Segment | A list of segments which are used to exclude the customer events that are not allowed to be awarded. The criteria consist of the following:
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| Organisational Conditions | Defines the Groups or Units that submitted the customer event and are allowed to award the Offer. It is not mandatory to specify a Condition in this section. | ||||||
| Allowed Groups / Units | A list of Groups or Units that can award the Offer. Organisational Units Tips | ||||||
Spend Conditions If no Spend Conditions are defined, then the awards can be spent unconditionally | |||||||
| Time Conditions | Determine on which days and/or at which time, the awarded Offer can be spent. It is not mandatory to specify a Condition in this section. | ||||||
| Day | Determines the days of the week on which customers can spend the Offer's Awards. All weekdays are available and can be enabled or disabled. | ||||||
| Hours | Determines a set of hour ranges during which customers can spend the Offer's Awards. | ||||||
| X UOT after awarding | Represents an open-ended date period, starting from a date which is set to X days, weeks or months after the date that the Offer was awarded, during which customers can spend the Offer's Awards. | ||||||
| Product Conditions | Defines the products that the awarded Offer can be spent on. It is not mandatory to specify a Condition in this section. | ||||||
| Allowed Products / Product Types /Product Families | A list of products, product types or product families that the Reward can be spent on. AVAILABLE FROM CRM.COM R10.0.0 - Product Families | ||||||
| Organisational Conditions | Defines the Groups or Units that the awarded offer can be spent on. It is not mandatory to specify a Condition in this section. | ||||||
| Allowed Groups / Units | A list of Groups or Units that the Reward can be spent on. Organisational Units Tips | ||||||
| Log Information | |||||||
Owned by Group | The Group that owns the specific Reward Offer, which automatically defaults to the Group of the signed in User. | ||||||
Privacy Level | The Privacy Level of the Reward Offer | ||||||
| Log Details | The standard set of Log Details information available in all entities | ||||||
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