POST leads/update

This method updates leads. A single lead can be updated by each call and only if it is not with status Won or Lost. Fields which are not specified are not updated at all. Fields which are specified as null will be set as null.

Resource URL

Parameters

Name

Type

Description

token

String

The token retrieved from the login method

lead_identifier
(mandatory)

Lead Identifier

The identifier of the Lead to be updated. The allowed lead identifier fields are the following:

Name

Type

Description

id

(semi-optional)

String

The ID of the lead

number

(semi-optional)

String

The number of the lead

contact_email

(optional)

String

The email address of the contact that will be specified on the updated lead

contact_phone

(optional)

String

The phone of the contact that will be specified on the updated lead

Available from CRM.COM R11.1.0

description

(optional)

String

A description of the lead

probability_to_win

(optional)

Number

The probability to win the retrieved lead which can vary from 0 to 100

importance

(optional)

Lead Importance

The importance related with the leads that should be returned as a result. The allowed lead importance fields are the following: IMPORTANCE1, IMPORTANCE2, IMPORTANCE3, IMPORTANCE4, IMPORTANCE5, CUSTOM1, CUSTOM2, CUSTOM3

priority

(optional)

Lead Priority

The priority related with the leads that should be returned as a result. The allowed lead priority fields are the following: 1, 2, 3, 4, 5, 6

target_amount

(optional)

Number

The amount that is predicted to be gained when winning the retrieved lead

status_identifier

(optional)

Lead Status Identifier

The status of the lead. The allowed lead status identifier fields are the following:

Name

Type

Description

id

(semi-optional)

String

The ID of the lead status

name

(semi-optional)

String

The name of the lead status

alternative_code

(semi-optional)

String

The alternative code of the lead status

lost_reason_identifier

(mandatory on conditions)

Lead Lost Reason Identifier

The reason that the lead was lost. This information is mandatory and applicable only if the lead is updated in a status classified as lost. The allowed lead lost reason identifier fields are the following:

Name

Type

Description

id

(semi-optional)

String

The ID of the lead lost reason

name

(semi-optional)

String

The name of the lead lost reason

alternative_code

(semi-optional)

String

The alternative code of the lead lost reason

Deprecated from CRM.COM R11.1.0

billing_address_identifier

(mandatory on conditions)

Address identifier

The address that will be used as the accounts receivable billing address in case that the lead is updated to a status classified as won. This information is mandatory and applicable only if the lead is updated in a status classified as won. The allowed address identifier fields are the following:

Name

Type

Description

id

(semi-optional)

String

The ID of the address belonging to the specified contact information

type

(semi-optional)

String

The type of the address belonging to the specified contact information. The supported values are the following:

HOME, BUSINESS, POBOX, CUSTOM1, CUSTOM2, CUSTOM3, CUSTOM4, CUSTOM5

Deprecated from CRM.COM R11.1.0.

category_identifier

(optional)

Lead Category Identifier

The category of the lead. The allowed lead category identifier fields are the following:

Name

Type

Description

id

(semi-optional)

String

The ID of the lead category

name

(semi-optional)

String

The name of the lead category

code

(semi-optional)

String

The code of the lead category

owned_by_group_identifier
(optional)

The identifier of the owned by group information

The owned by group information of the lead. The allowed group identifier fields are the following:

Name

Type

Description

id

(semi-optional)

String

The ID of the group

name

(semi-optional)

String

The code of the group

alternative_code

(semi-optional)

String

The alternative code of the group

privacy_level_identifier
(optional)

The identifier of the privacy level

The privacy level of the lead. The allowed privacy level identifier fields are the following:

Name

Type

Description

id

(semi-optional)

String

The ID of the privacy level

number

(semi-optional)

String

The number of the privacy level

lead_owner

User Identifier

The user which owns the lead. The allowed user identifier fields are the following:

Name

Type

Description

id

(semi-optional)

String

The ID of the user

username

(semi-optional)

String

The username of the user

Available from CRM.COM R15.0.0

udf_string_1

(optional)

String

User Defined Field of type String

udf_string_2

(optional)

String

User Defined Field of type String

udf_string_3

(optional)

String

User Defined Field of type String

udf_string_4

(optional)

String

User Defined Field of type String

udf_string_5

(optional)

String

User Defined Field of type String

udf_string_6

(optional)

String

User Defined Field of type String

udf_string_7

(optional)

String

User Defined Field of type String

udf_string_8

(optional)

String

User Defined Field of type String

udf_float_1

(optional)

Float

User Defined Field of type Float

udf_float_2

(optional)

Float

User Defined Field of type Float

udf_float_3

(optional)

Float

User Defined Field of type Float

udf_float_4

(optional)

Float

User Defined Field of type Float

udf_date_1

(optional)

Date

User Defined Field of type Date

udf_date_2

(optional)

Date

User Defined Field of type Date

udf_date_3

(optional)

Date

User Defined Field of type Date

udf_date_4

(optional)

Date

User Defined Field of type Date

start_date
(optional)

Date

The date that the lead started

expected_completion_date
(optional)

Date

The date that the lead is expected to be completed. It is automatically calculated if estimate completion time is specified.

estimated_completion_time
(optional)

Time Period Object

The time that is estimated to complete the lead , measured in minutes, hours, days, weeks, years. It is automatically calculated if expected completion date is specified.

source

(optional)

Lead Source

Information related with the source of the lead

assigned_to
(optional)

Assigned to object

The assignment information for the lead

competitors_set

(optional)

Set of Lead Competitors

A lists of all possible competitors that can reach the same Lead for the same product/goal.

If no records are specified in the set then nothing will be updated. To update a record use "action" : "update". To remove a record use "action" : "remove". To add a record use "action" : "add". Different actions can be used within the same set. For example:

"set": [
	   		{
            	"action": "update",
            	...........
        	},
			{
            	"action": "remove",
            	...........
			},
			{
            	"action": "add",
            	...........
			}
		]

users_set

(optional)

Set of Lead Users

A list of users that are set as the team involved with the lead

If no records are specified in the set then nothing will be updated. To update a record use "action" : "update". To remove a record use "action" : "remove". To add a record use "action" : "add". Different actions can be used within the same set. For example:

"set": [
	   		{
            	"action": "update",
            	...........
        	},
			{
            	"action": "remove",
            	...........
			},
			{
            	"action": "add",
            	...........
			}
		]

services_set

(optional)

Set of lead Services Objects

A list of services for which the lead was taken for

If no records are specified in the set then nothing will be updated. To update a record use "action" : "update". To remove a record use "action" : "remove". To add a record use "action" : "add". Different actions can be used within the same set. For example:

"set": [
	   		{
            	"action": "update",
            	...........
        	},
			{
            	"action": "remove",
            	...........
			},
			{
            	"action": "add",
            	...........
			}
		]

physical_goods_set

(optional)

Set of lead Physical Goods Objects

A list of the physical goods for which the lead was taken for

If no records are specified in the set then nothing will be updated. To update a record use "action" : "update". To remove a record use "action" : "remove". To add a record use "action" : "add". Different actions can be used within the same set. For example:

"set": [
	   		{
            	"action": "update",
            	...........
        	},
			{
            	"action": "remove",
            	...........
			},
			{
            	"action": "add",
            	...........
			}
		]

subscription_packages

(optional)

Set of lead Subscription Packages Objects

A list of the subscription packages for which the lead was taken for

Available from CRM.COM R14

fields_set

(optional)

List of Strings, comma separated

A list of fields that should be included in the results. If not specified then all the available fields will be returned

Referred Parameter Objects Data

time period parameter object data

Name

Type

Description

time_period_value

(mandatory)

Number

The time period value

time_period_uot

(mandatory)

String

The time period unit of time

The supported values are the following: MINUTES, HOURS, DAYS, WEEKS, MONTHS, YEARS

lead source parameter object data

Name

Type

Description

type

(mandatory)

String

The source type related with the lead. The allowed lead source type fields are the following: ADVERTISEMENT, NOTIFICATIONS, COMMUNICATIONS, RECOMMENDED_BY_CONTACT, RECOMMENDED_BY_EMPLOYEE,RECOMMENDED_BY_PARTNER, WEBSITE, OTHER, CUSTOM1, CUSTOM2, CUSTOM3

name

(mandatory on conditions)

String

The source name related with the lead. The allowed lead source name is a free text and applies for the case that a source of type ADVERTISEMENT, WEBSITE, OTHER, CUSTOM1, CUSTOM2, CUSTOM3

From R15.0.0, the name may be automatically provided if it was set up through the lead type.

source_notifications_identifier

(mandatory on conditions)

Notification Identifier

The notification related with the source of the lead. The allowed notification identifier fields are the following:

Name

Type

Description

id

(semi-optional)

String

The ID of the notification

number

(semi-optional)

String

The number of the notification

This information is mandatory and applicable if the type is set to NOTIFICATIONS

Deprecated from R17.0.0

source_communications_identifier

(mandatory on conditions)

Communication Identifier

The communication related with the source of the lead. The allowed communication identifier fields are the following:

Name

Type

Description

id

(semi-optional)

String

The ID of the communication

number

(semi-optional)

String

The number of the communicaiton

This information is mandatory and applicable if the type is set to COMMUNICATIONS

source_recommended_by_contact_identifier

(mandatory on conditions)

Contact Information Identifier

The contact information related with the source of the lead. The allowed contact information identifier fields are the following:

Name

Type

Description

id

(semi-optional)

String

The ID of the contact information

id_number

(semi-optional)

String

The ID number of the contact information

Applicable only for contact information that represent PERSON

passport_number

(semi-optional)

String

The passport number of the contact information

Applicable only for contact information that represent PERSON

social_security_number

(semi-optional)

String

The social security number of the contact information

Applicable only for contact information that represent PERSON

vat_registration_number

(semi-optional)

String

The VAT registration number of the contact information

Applicable only for contact information that represent COMPANY

registration_number

(semi-optional)

String

The registration number of the contact information

Applicable only for contact information that represent COMPANY

Available from CRM.COM R14.0.0

This information is mandatory and applicable if the type is set to RECOMMENDED_BY_CONTACT

From R15.0.0, the contact may be automatically provided if it was set up through the lead type.

source_recommended_by_employee_identifier

(mandatory on conditions)

User Identifier

The user information related with the source of the lead. The allowed user identifier fields are the following:

Name

Type

Description

id

(semi-optional)

String

The ID of the user

username

(semi-optional)

String

The username of the user

This information is mandatory and applicable if the type is set to RECOMMENDED_BY_EMPLOYEE

From R15.0.0, the user may be automatically provided if it was set up through the lead type.

source_recommended_by_partner_identifier

(mandatory on conditions)

Contact Information Identifier

The contact information representing the partner related with the source of the lead. The allowed contact information identifier fields are the following:

Name

Type

Description

id

(semi-optional)

String

The ID of the contact information

id_number

(semi-optional)

String

The ID number of the contact information

Applicable only for contact information that represent PERSON

passport_number

(semi-optional)

String

The passport number of the contact information

Applicable only for contact information that represent PERSON

social_security_number

(semi-optional)

String

The social security number of the contact information

Applicable only for contact information that represent PERSON

vat_registration_number

(semi-optional)

String

The VAT registration number of the contact information

Applicable only for contact information that represent COMPANY

registration_number

(semi-optional)

String

The registration number of the contact information

Applicable only for contact information that represent COMPANY

Available from CRM.COM R14.0.0

This information is mandatory and applicable if the type is set to RECOMMENDED_BY_PARTNER

From R15.0.0, the contact may be automatically provided if it was set up through the lead type.

assigned_to object parameter data

Name

Type

Description

user_identifier

(semi-optional)

User Identifier

The identifier of the user that the assignable entity should be assigned to. The allowed user identifier fields are the following:

Name

Type

Description

id

(semi-optional)

String

The ID of the user

username

(semi-optional)

String

The username of the user

business_unit_identifier

(semi-optional)

Business Unit Identifier

The identifier of the business unit that the assignable entity should be assigned to. The allowed business unit identifier fields are the following:

Name

Type

Description

id

(semi-optional)

String

The ID of the business unit

name

(semi-optional)

String

The code of the business unit

code

(semi-optional)

String

The code of the business unit

Available from CRM.COM R18.0.0

unit_identifier

(semi-optional)

Unit Identifier

The identifier of the unit that the assignable entity should be assigned to. The allowed unit identifier fields are the following:

Name

Type

Description

id

(semi-optional)

String

The ID of the Unit

name

(semi-optional)

String

The name of the Unit

alternative_code

(semi-optional)

String

The alternative code of the Unit

Deprecated from CRM.COM R18.0.0

lead_competitor object parameter data

Name

Type

Description

action

(mandatory)

String

Defines if a new or existing information will be updated.The supported values are the following:

ADD, REMOVE

lead_competitor_identifier

(mandatory and applicable on remove)

Lead Competitor Identifier

The identifier of the lead competitor that will be updated. The allowed lead competitor identifier fields are the following:

Name

Type

Description

id

(semi-optional)

String

The ID of the lead competitor

competitor_identifier

(semi-optional)

Competitor Identifier

The identifier of the competitor that is related with the lead competitor record. The allowed competitor identifier fields are the following:

Name

Type

Description

id

(semi-optional)

String

The ID of the competitor

name

(semi-optional)

String

The name of the competitor

competitor_identifier

(mandatory and applicable on add)

Competitor Identifier

The identifier of the competitor that is related with the lead competitor record. The allowed competitor identifier fields are the following:

Name

Type

Description

id

(semi-optional)

String

The ID of the competitor

name

(semi-optional)

String

The name of the competitor

lead_user object parameter data

Name

Type

Description

action

(mandatory)

String

Defines if a new or existing information will be updated.The supported values are the following:

ADD, REMOVE

lead_user_identifier

(mandatory and applicable on remove)

Lead User Identifier

The identifier of the lead user that should be updated. The allowed lead user identifier fields are the following:

Name

Type

Description

id

(semi-optional)

String

The ID of the lead user

user_identifier

(semi-optional)

User Identifier

The identifier of the user related with the lead. The allowed user identifier fields are the following:

Name

Type

Description

id

(semi-optional)

String

The ID of the user

username

(semi-optional)

String

The username of the user

user_identifier

(mandatory and applicable on add)

User Identifier

The identifier of the user related with the lead. The allowed user identifier fields are the following:

Name

Type

Description

id

(semi-optional)

String

The ID of the user

username

(semi-optional)

String

The username of the user

lead_service object parameter data

Name

Type

Description

action

(mandatory)

String

Defines if a new or existing information will be updated.The supported values are the following:

ADD, REMOVE

lead_physical_good_identifier

(mandatory and applicable on remove)

Lead Service Identifier

The identifier of the lead service that should be updated. The allowed lead service identifier fields are the following:

Name

Type

Description

id

(semi-optional)

String

The ID of the lead service

product_identifier
(mandatory and applicable on add)

Product Identifier

The identifier of the services related with the lead service. The allowed product identifier fields are the following:

Name

Type

Description

id

(semi-optional)

String

The ID of the product

code

(semi-optional)

String

The code of the product

alternative_code

(semi-optional)

String

The alternative code of the product

product_identifier

(mandatory and applicable on add)

Product Identifier

The identifier of the services related with the lead service. The allowed product identifier fields are the following:

Name

Type

Description

id

(semi-optional)

String

The ID of the product

code

(semi-optional)

String

The code of the product

alternative_code

(semi-optional)

String

The alternative code of the product

lead_physical_goods object parameter data

Name

Type

Description

action

(mandatory)

String

Defines if a new or existing information will be updated.The supported values are the following:

ADD, REMOVE

lead_physical_good_identifier

(mandatory and applicable on remove)

Lead Physical Good Identifier

The identifier of the lead physical good that should be updated. The allowed lead physical good identifier fields are the following:

Name

Type

Description

id

(semi-optional)

String

The ID of the lead physical good

product_identifier
(mandatory and applicable on add)

Product Identifier

The identifier of the physical good product related with the lead physical good. The allowed physical good product identifier fields are the following:

Name

Type

Description

id

(semi-optional)

String

The ID of the product

code

(semi-optional)

String

The code of the product

alternative_code

(semi-optional)

String

The alternative code of the product

product_identifier
(mandatory and applicable on add)

Product Identifier

The identifier of the physical good product related with the lead physical good. The allowed physical good product identifier fields are the following:

Name

Type

Description

id

(semi-optional)

String

The ID of the product

code

(semi-optional)

String

The code of the product

alternative_code

(semi-optional)

String

The alternative code of the product

lead_subscription_packages object parameter data

Name

Type

Description

subscription_package_identifier
(semi-optional)

Subscription Package Identifier

The identifier of the subscription package related with the lead subscription package. The allowed subscription package identifier fields are the following:

Name

Type

Description

id

(semi-optional)

String

The ID of the product

code

(semi-optional)

String

The code of the product

alternative_code

(semi-optional)

String

The alternative code of the product

Restrictions

It is mandatory to specify one of the semi-optional parameters. Only one of those parameters is allowed to be specified.

Response Data

Name	Type	Description
id	String	The ID of the retrieved lead
number	String	The number of the retrieved lead
contact_email	String	The email address of the contact as specified on the retrieved lead
contact_phone	String	The phone of the contact as specified on the retrieved lead Available from CRM.COM R11.1.0
description	String	The description of the retrieved lead
life_cycle_state	String	The life cycle state of the retrieved lead which can be PENDING, IN_PROGRESS, LOST, WON, CANCELLED CANCELLED life cycle state available from CRM.COM R11.1.0
probability_to_win	Number	The probability to win the retrieved lead which can vary from 0 to 100
importance	String	The importance of the retrieved lead, which can be one of the following: IMPORTANCE1, IMPORTANCE2, IMPORTANCE3, IMPORTANCE4, IMPORTANCE5, CUSTOM1, CUSTOM2 , CUSTOM3
priority	String	The priority level of the retrieved lead, which can be one of the following: 1, 2, 3, 4, 5, 6
target_amount	Number	The amount that is predicted to be gained when winning the retrieved lead
start_date	Date	The date that the lead is created
expected_completion_date	Date	The date that the lead is expected to be completed
actual_completion_date	Date	The date that the lead is actually completed
udf_string_1	String	User Defined Field of type String
udf_string_2	String	User Defined Field of type String
udf_string_3	String	User Defined Field of type String
udf_string_4	String	User Defined Field of type String
udf_string_5	String	User Defined Field of type String
udf_string_6	String	User Defined Field of type String
udf_string_7	String	User Defined Field of type String
udf_string_8	String	User Defined Field of type String
udf_float_1	Float	User Defined Field of type Float
udf_float_2	Float	User Defined Field of type Float
udf_float_3	Float	User Defined Field of type Float
udf_float_4	Float	User Defined Field of type Float
udf_date_1	Date	User Defined Field of type Date
udf_date_2	Date	User Defined Field of type Date
udf_date_3	Date	User Defined Field of type Date
udf_date_4	Date	User Defined Field of type Date
lead_source	Lead Source Object	The source related with the specified lead and lead source type
accounts_receivable	Accounts Receivable object	The accounts receivable related with the specified lead
contact_information	Contact Information object	The contact information related with the specified lead
lead_owner	User object	The user who owns the specified lead Available from CRM.COM R15.0.0
assigned_to	Assign Object	The assignment information of the retrieved lead
type	Lead type object	The type information of the retrieved lead
status	Lead Status object	The status information of the retrieved lead
lost_reason	Lead Lost Reason Object	The reason that the Lead was lost.
category	Lead Category object	The category of the retrieved lead
estimated_completion_time	Time Period Object	The time that is estimated to complete the lead, measured in minutes, hours, days, weeks, years
time_to_completion	Time Period Object	The time that is left up to the expected completion date
time_overdue	Time Period Object	The time past the expected completion date
owned_by_group	Group object	The group that is owning the lead Deprecated from CRM.COM R18.0.0 (replaced with owned_by_business_unit)
owned_by_business_unit	Business Unit Object	The business unit that is owning the lead Available from CRM.COM R18.0.0
privacy_level	Privacy level object	The privacy level of the lead Deprecated from CRM.COM R18.0.0
log_information	Log Information Object	The log information related with the retrieved lead
competitors_set	Set of Lead Competitor Objects	A lists of all possible competitors that can reach the same Lead for the same product/goal. From CRM.COM R18.0.0, competitors are referring to company contact information
users_set	Set of Lead Users	A list of Users that are set as the team involved with the lead
products_set	Set of Lead Products Objects	A list of products for which the lead was taken for Available from CRM.COM R14 Up to CRM.COM R17.0.0, products refer only to physical goods and services
subscription_package	Subscription Package Object	The subscription packages for which the retrieved lead was taken for Available from CRM.COM R14 Deprecated from CRM.COM R18.0.0

Referred Objects Response Data

lead_source_object response data

Name	Type	Description
id	String	The ID of the retrieved lead source type
type	String	The source type of the retrieved lead, which can be: ADVERTISEMENT, NOTIFICATIONS, COMMUNICATIONS, RECOMMENDED_BY_CONTACT, RECOMMENDED_BY_EMPLOYEE, RECOMMENDED_BY_PARTNER, WEBSITE, OTHER, CUSTOM1, CUSTOM2, CUSTOM3
name	String	The lead source name related with the leads that should be returned as a result if the lead source is of one of the following types: ADVERTISEMENT, WEBSITE, OTHER, CUSTOM1, CUSTOM2, CUSTOM3
notification	Notifications Object	The notification information related with the leads of source type NOTIFICATIONS
communications	Communication Object	The communication information related with the leads of source type COMMUNICATIONS
recommended_by_contact	Contact information object	The contact information related with the leads of source type RECOMMENDED_BY_CONTACT
recommended_by_employee	User Object	The user information related with the leads of source type RECOMMENDED_BY_EMPLOYEE
recommended_by_partner	Contact information object	The contact information related with the leads of source type RECOMMENDED_BY_PARTNER (for now they are the same with the contact, until partner functionality is implemented)

Referred Objects Response Data

notification object response data

Name	Type	Description
id	String	The ID of the retrieved notification
number	String	The number of the retrieved notification
life_cycle_state	String	The life cycle state of the retrieved notification which can be PENDING, REJECTED or COMPLETED and is calculated dynamically based on the related communication queue entry life cycle state
contact_information	Contact Information object	The contact information related with the specific notification
account receivable	Account Receivable object	The account receivable related with the specific notification

Referred Objects Response Data

contact_information object response data

Name	Type	Description
id	String	The ID of the retrieved contact information
type	String	The type of the retrieved contact information which can be PERSON or COMPANY
life_cycle_state	String	The lifecycle state of the retrieved contact information which can be MARKETING or FINANCIAL
name	String	The full name of the retrieved contact information
first_name	String	The first name of the retrieved contact information
middle_name	String	The middle name of the retrieved contact information
last_name	String	The last name of the retrieved contact information
title	String	The title of the retrieved contact information
company_name	Sting	The company name of the retrieved contact information
demographics	Demographics Object	The demographics information of the retrieved contact information
company_profile	Company profile object	The company profile of the retrieve contact information

Referred Objects Response Data

demographics object response data

Name	Type	Description
gender	String	The gender of the retrieved contact information which can be MALE or FEMALE
id_number	String	The ID number of the retrieved contact information
id_number_expiration_date	Date	The ID number's expiration date of the retrieved contact information Available from CRM.COM R14.0.0
passport_number	String	The passport number of the retrieved contact information
passport_number_expiration_date	Date	The passport's expiration date of the retrieved contact information Available from CRM.COM R14.0.0
social_security_number	String	The social security number of the retrieved contact information
date_of_birth	Date of Birth Object	The date of birth of the retrieved contact information
name_day	Name Day Object	The name day of the retrieved contact information
country_of_residence	Country Object	The country of residence of the retrieved contact information
id_issued_by_country	Country Object	The ID issued country of retrieved contact information
passport_issued_by_country	Country Object	The passport issued country of retrieved contact information
industry	Industry Object	The industry of retrieved contact information
industry_sector	Industry sector Object	The sector of retrieved contact information

Referred Objects Response Data

date_of_birth object response data

Name	Type	Description
day	Integer	The day of the retrieved date of birth
month	Integer	The month of the retrieved date of birth
year	Integer	The year of the retrieved date of birth

name_day object response data

Name	Type	Description
day	Integer	The day of the retrieved name day
month	Integer	The month of the retrieved name day

country object response data

Name	Type	Description
id	String	The id of the retrieved country
name	String	The name of the retrieved country
alternative_code	String	The alternative code of the retrieved country
dialing_code	String	The dialing code of the retrieved country Available from CRM.COM R15.1.0
two_character_code	String	The two character code of the retrieved country
three_character_code	String	The three character code of the retrieved country
country_flag	Image Object	The flag of the retrieved country Available from CRM.COM R15.1.0

Referred Objects Response Data

country_flag object response data

Name	Type	Description
id	String	The ID of the retrieved country flag
file	File Object	The information of the attached file

Referred Objects Response Data

file object response data

Name	Type	Description
file_name	String	The name of the file
file_content_url	String	The url that can be used to access the actual content of the file
file_mime_type	String	The mime type of the attached file

industry object response data

Name	Type	Description
id	String	The id of the retrieved industry
name	String	The name of the retrieved industry
code	String	The code of the retrieved industry

industry sector object response data

Name	Type	Description
id	String	The id of the retrieved industry sector
name	String	The name of the retrieved industry sector
alternative_code	String	The alternative code of the retrieved industry sector

company profile object response data

Name	Type	Description
profile_year	Number	The profile year of the retrieved contact information
annual_turnover	Number	The annual turnover of the retrieved contact information
established_date	Date	The established date of the retrieved contact information
number_of_employees	Number	The number of employees of the retrieved contact information
registration_number	String	The registration number of the retrieved contact information
vat_registration_number	String	The vat registration number of the retrieved contact information
vat_registered_by	String	The vat registration by of the retrieved contact information
vat_registration_date	Date	The vat registration date of the retrieved contact information
tax_reference_number	String	The tax referenece number of the retrieved contact information
registered_in_country	Country Object	The country of residence of the retrieved contact information
industry	Industry Object	The industry of retrieved contact information
industry_sector	Industry sector Object	The sector of retrieved contact information

Referred Objects Response Data

country object response data

Name	Type	Description
id	String	The id of the retrieved country
name	String	The name of the retrieved country
alternative_code	String	The alternative code of the retrieved country
dialing_code	String	The dialing code of the retrieved country Available from CRM.COM R15.1.0
two_character_code	String	The two character code of the retrieved country
three_character_code	String	The three character code of the retrieved country
country_flag	Image Object	The flag of the retrieved country Available from CRM.COM R15.1.0

Referred Objects Response Data

country_flag object response data

Name	Type	Description
id	String	The ID of the retrieved country flag
file	File Object	The information of the attached file

Referred Objects Response Data

file object response data

Name	Type	Description
file_name	String	The name of the file
file_content_url	String	The url that can be used to access the actual content of the file
file_mime_type	String	The mime type of the attached file

industry object response data

Name	Type	Description
id	String	The id of the retrieved industry
name	String	The name of the retrieved industry
code	String	The code of the retrieved industry

industry sector object response data

Name	Type	Description
id	String	The id of the retrieved industry sector
name	String	The name of the retrieved industry sector
alternative_code	String	The alternative code of the retrieved industry sector

accounts_receivable object response data

Name	Type	Description
id	String	The ID of the retrieved accounts receivable
number	String	The number of the retrieved accounts receivable
name	String	The name of the retrieved accounts receivable
life_cycle_state	String	The life cycle state of the accounts receivable. One of the following values is returned: ACTIVE, SUSPENDED, TERMINATED
account_owner	Contact information object	The contact information owning the accounts receivable

Referred Objects Response Data

contact_information object response data

Name	Type	Description
id	String	The ID of the retrieved contact information
type	String	The type of the retrieved contact information which can be PERSON or COMPANY
life_cycle_state	String	The lifecycle state of the retrieved contact information which can be MARKETING or FINANCIAL
name	String	The full name of the retrieved contact information
first_name	String	The first name of the retrieved contact information
middle_name	String	The middle name of the retrieved contact information
last_name	String	The last name of the retrieved contact information
title	String	The title of the retrieved contact information
company_name	Sting	The company name of the retrieved contact information
demographics	Demographics Object	The demographics information of the retrieved contact information
company_profile	Company profile object	The company profile of the retrieve contact information

Referred Objects Response Data

demographics object response data

Name	Type	Description
gender	String	The gender of the retrieved contact information which can be MALE or FEMALE
id_number	String	The ID number of the retrieved contact information
id_number_expiration_date	Date	The ID number's expiration date of the retrieved contact information Available from CRM.COM R14.0.0
passport_number	String	The passport number of the retrieved contact information
passport_number_expiration_date	Date	The passport's expiration date of the retrieved contact information Available from CRM.COM R14.0.0
social_security_number	String	The social security number of the retrieved contact information
date_of_birth	Date of Birth Object	The date of birth of the retrieved contact information
name_day	Name Day Object	The name day of the retrieved contact information
country_of_residence	Country Object	The country of residence of the retrieved contact information
id_issued_by_country	Country Object	The ID issued country of retrieved contact information
passport_issued_by_country	Country Object	The passport issued country of retrieved contact information
industry	Industry Object	The industry of retrieved contact information
industry_sector	Industry sector Object	The sector of retrieved contact information

Referred Objects Response Data

date_of_birth object response data

Name	Type	Description
day	Integer	The day of the retrieved date of birth
month	Integer	The month of the retrieved date of birth
year	Integer	The year of the retrieved date of birth

name_day object response data

Name	Type	Description
day	Integer	The day of the retrieved name day
month	Integer	The month of the retrieved name day

country object response data

Name	Type	Description
id	String	The id of the retrieved country
name	String	The name of the retrieved country
alternative_code	String	The alternative code of the retrieved country
dialing_code	String	The dialing code of the retrieved country Available from CRM.COM R15.1.0
two_character_code	String	The two character code of the retrieved country
three_character_code	String	The three character code of the retrieved country
country_flag	Image Object	The flag of the retrieved country Available from CRM.COM R15.1.0

Referred Objects Response Data

country_flag object response data

Name	Type	Description
id	String	The ID of the retrieved country flag
file	File Object	The information of the attached file

Referred Objects Response Data

file object response data

Name	Type	Description
file_name	String	The name of the file
file_content_url	String	The url that can be used to access the actual content of the file
file_mime_type	String	The mime type of the attached file

industry object response data

Name	Type	Description
id	String	The id of the retrieved industry
name	String	The name of the retrieved industry
code	String	The code of the retrieved industry

industry sector object response data

Name	Type	Description
id	String	The id of the retrieved industry sector
name	String	The name of the retrieved industry sector
alternative_code	String	The alternative code of the retrieved industry sector

company profile object response data

Name	Type	Description
profile_year	Number	The profile year of the retrieved contact information
annual_turnover	Number	The annual turnover of the retrieved contact information
established_date	Date	The established date of the retrieved contact information
number_of_employees	Number	The number of employees of the retrieved contact information
registration_number	String	The registration number of the retrieved contact information
vat_registration_number	String	The vat registration number of the retrieved contact information
vat_registered_by	String	The vat registration by of the retrieved contact information
vat_registration_date	Date	The vat registration date of the retrieved contact information
tax_reference_number	String	The tax referenece number of the retrieved contact information
registered_in_country	Country Object	The country of residence of the retrieved contact information
industry	Industry Object	The industry of retrieved contact information
industry_sector	Industry sector Object	The sector of retrieved contact information

Referred Objects Response Data

country object response data

Name	Type	Description
id	String	The id of the retrieved country
name	String	The name of the retrieved country
alternative_code	String	The alternative code of the retrieved country
dialing_code	String	The dialing code of the retrieved country Available from CRM.COM R15.1.0
two_character_code	String	The two character code of the retrieved country
three_character_code	String	The three character code of the retrieved country
country_flag	Image Object	The flag of the retrieved country Available from CRM.COM R15.1.0

Referred Objects Response Data

country_flag object response data

Name	Type	Description
id	String	The ID of the retrieved country flag
file	File Object	The information of the attached file

Referred Objects Response Data

file object response data

Name	Type	Description
file_name	String	The name of the file
file_content_url	String	The url that can be used to access the actual content of the file
file_mime_type	String	The mime type of the attached file

industry object response data

Name	Type	Description
id	String	The id of the retrieved industry
name	String	The name of the retrieved industry
code	String	The code of the retrieved industry

industry sector object response data

Name	Type	Description
id	String	The id of the retrieved industry sector
name	String	The name of the retrieved industry sector
alternative_code	String	The alternative code of the retrieved industry sector

communication object response data

Name	Type	Description
Id	String	The ID of the communication
number	String	The code of communication
life_cycle_state	String	The lifecycle state of the retrieved communication which can be DRAFT or COMPLETE
subject	String	The subject of the retrieved communication
viewed	Boolean	Defines whether the communication was viewed, or not Available from CRM.COM R12.2.0
viewed_on	Date	The date that the communication was viewed Available from CRM.COM R12.2.0
contact_information	Contact Information object	The contact information related with the specified communication

Referred Objects Response Data

contact_information object response data

Name	Type	Description
id	String	The ID of the retrieved contact information
type	String	The type of the retrieved contact information which can be PERSON or COMPANY
life_cycle_state	String	The lifecycle state of the retrieved contact information which can be MARKETING or FINANCIAL
name	String	The full name of the retrieved contact information
first_name	String	The first name of the retrieved contact information
middle_name	String	The middle name of the retrieved contact information
last_name	String	The last name of the retrieved contact information
title	String	The title of the retrieved contact information
company_name	Sting	The company name of the retrieved contact information
demographics	Demographics Object	The demographics information of the retrieved contact information
company_profile	Company profile object	The company profile of the retrieve contact information

Referred Objects Response Data

demographics object response data

Name	Type	Description
gender	String	The gender of the retrieved contact information which can be MALE or FEMALE
id_number	String	The ID number of the retrieved contact information
id_number_expiration_date	Date	The ID number's expiration date of the retrieved contact information Available from CRM.COM R14.0.0
passport_number	String	The passport number of the retrieved contact information
passport_number_expiration_date	Date	The passport's expiration date of the retrieved contact information Available from CRM.COM R14.0.0
social_security_number	String	The social security number of the retrieved contact information
date_of_birth	Date of Birth Object	The date of birth of the retrieved contact information
name_day	Name Day Object	The name day of the retrieved contact information
country_of_residence	Country Object	The country of residence of the retrieved contact information
id_issued_by_country	Country Object	The ID issued country of retrieved contact information
passport_issued_by_country	Country Object	The passport issued country of retrieved contact information
industry	Industry Object	The industry of retrieved contact information
industry_sector	Industry sector Object	The sector of retrieved contact information

Referred Objects Response Data

date_of_birth object response data

Name	Type	Description
day	Integer	The day of the retrieved date of birth
month	Integer	The month of the retrieved date of birth
year	Integer	The year of the retrieved date of birth

name_day object response data

Name	Type	Description
day	Integer	The day of the retrieved name day
month	Integer	The month of the retrieved name day

country object response data

Name	Type	Description
id	String	The id of the retrieved country
name	String	The name of the retrieved country
alternative_code	String	The alternative code of the retrieved country
dialing_code	String	The dialing code of the retrieved country Available from CRM.COM R15.1.0
two_character_code	String	The two character code of the retrieved country
three_character_code	String	The three character code of the retrieved country
country_flag	Image Object	The flag of the retrieved country Available from CRM.COM R15.1.0

Referred Objects Response Data

country_flag object response data

Name	Type	Description
id	String	The ID of the retrieved country flag
file	File Object	The information of the attached file

Referred Objects Response Data

file object response data

Name	Type	Description
file_name	String	The name of the file
file_content_url	String	The url that can be used to access the actual content of the file
file_mime_type	String	The mime type of the attached file

industry object response data

Name	Type	Description
id	String	The id of the retrieved industry
name	String	The name of the retrieved industry
code	String	The code of the retrieved industry

industry sector object response data

Name	Type	Description
id	String	The id of the retrieved industry sector
name	String	The name of the retrieved industry sector
alternative_code	String	The alternative code of the retrieved industry sector

company profile object response data

Name	Type	Description
profile_year	Number	The profile year of the retrieved contact information
annual_turnover	Number	The annual turnover of the retrieved contact information
established_date	Date	The established date of the retrieved contact information
number_of_employees	Number	The number of employees of the retrieved contact information
registration_number	String	The registration number of the retrieved contact information
vat_registration_number	String	The vat registration number of the retrieved contact information
vat_registered_by	String	The vat registration by of the retrieved contact information
vat_registration_date	Date	The vat registration date of the retrieved contact information
tax_reference_number	String	The tax referenece number of the retrieved contact information
registered_in_country	Country Object	The country of residence of the retrieved contact information
industry	Industry Object	The industry of retrieved contact information
industry_sector	Industry sector Object	The sector of retrieved contact information

Referred Objects Response Data

country object response data

Name	Type	Description
id	String	The id of the retrieved country
name	String	The name of the retrieved country
alternative_code	String	The alternative code of the retrieved country
dialing_code	String	The dialing code of the retrieved country Available from CRM.COM R15.1.0
two_character_code	String	The two character code of the retrieved country
three_character_code	String	The three character code of the retrieved country
country_flag	Image Object	The flag of the retrieved country Available from CRM.COM R15.1.0

Referred Objects Response Data

country_flag object response data

Name	Type	Description
id	String	The ID of the retrieved country flag
file	File Object	The information of the attached file

Referred Objects Response Data

file object response data

Name	Type	Description
file_name	String	The name of the file
file_content_url	String	The url that can be used to access the actual content of the file
file_mime_type	String	The mime type of the attached file

industry object response data

Name	Type	Description
id	String	The id of the retrieved industry
name	String	The name of the retrieved industry
code	String	The code of the retrieved industry

industry sector object response data

Name	Type	Description
id	String	The id of the retrieved industry sector
name	String	The name of the retrieved industry sector
alternative_code	String	The alternative code of the retrieved industry sector

contact_information object response data

Name	Type	Description
id	String	The ID of the retrieved contact information
type	String	The type of the retrieved contact information which can be PERSON or COMPANY
life_cycle_state	String	The lifecycle state of the retrieved contact information which can be MARKETING or FINANCIAL
name	String	The full name of the retrieved contact information
first_name	String	The first name of the retrieved contact information
middle_name	String	The middle name of the retrieved contact information
last_name	String	The last name of the retrieved contact information
title	String	The title of the retrieved contact information
company_name	Sting	The company name of the retrieved contact information
demographics	Demographics Object	The demographics information of the retrieved contact information
company_profile	Company profile object	The company profile of the retrieve contact information

Referred Objects Response Data

demographics object response data

Name	Type	Description
gender	String	The gender of the retrieved contact information which can be MALE or FEMALE
id_number	String	The ID number of the retrieved contact information
id_number_expiration_date	Date	The ID number's expiration date of the retrieved contact information Available from CRM.COM R14.0.0
passport_number	String	The passport number of the retrieved contact information
passport_number_expiration_date	Date	The passport's expiration date of the retrieved contact information Available from CRM.COM R14.0.0
social_security_number	String	The social security number of the retrieved contact information
date_of_birth	Date of Birth Object	The date of birth of the retrieved contact information
name_day	Name Day Object	The name day of the retrieved contact information
country_of_residence	Country Object	The country of residence of the retrieved contact information
id_issued_by_country	Country Object	The ID issued country of retrieved contact information
passport_issued_by_country	Country Object	The passport issued country of retrieved contact information
industry	Industry Object	The industry of retrieved contact information
industry_sector	Industry sector Object	The sector of retrieved contact information

Referred Objects Response Data

date_of_birth object response data

Name	Type	Description
day	Integer	The day of the retrieved date of birth
month	Integer	The month of the retrieved date of birth
year	Integer	The year of the retrieved date of birth

name_day object response data

Name	Type	Description
day	Integer	The day of the retrieved name day
month	Integer	The month of the retrieved name day

country object response data

Name	Type	Description
id	String	The id of the retrieved country
name	String	The name of the retrieved country
alternative_code	String	The alternative code of the retrieved country
dialing_code	String	The dialing code of the retrieved country Available from CRM.COM R15.1.0
two_character_code	String	The two character code of the retrieved country
three_character_code	String	The three character code of the retrieved country
country_flag	Image Object	The flag of the retrieved country Available from CRM.COM R15.1.0

Referred Objects Response Data

country_flag object response data

Name	Type	Description
id	String	The ID of the retrieved country flag
file	File Object	The information of the attached file

Referred Objects Response Data

file object response data

Name	Type	Description
file_name	String	The name of the file
file_content_url	String	The url that can be used to access the actual content of the file
file_mime_type	String	The mime type of the attached file

industry object response data

Name	Type	Description
id	String	The id of the retrieved industry
name	String	The name of the retrieved industry
code	String	The code of the retrieved industry

industry sector object response data

Name	Type	Description
id	String	The id of the retrieved industry sector
name	String	The name of the retrieved industry sector
alternative_code	String	The alternative code of the retrieved industry sector

company profile object response data

Name	Type	Description
profile_year	Number	The profile year of the retrieved contact information
annual_turnover	Number	The annual turnover of the retrieved contact information
established_date	Date	The established date of the retrieved contact information
number_of_employees	Number	The number of employees of the retrieved contact information
registration_number	String	The registration number of the retrieved contact information
vat_registration_number	String	The vat registration number of the retrieved contact information
vat_registered_by	String	The vat registration by of the retrieved contact information
vat_registration_date	Date	The vat registration date of the retrieved contact information
tax_reference_number	String	The tax referenece number of the retrieved contact information
registered_in_country	Country Object	The country of residence of the retrieved contact information
industry	Industry Object	The industry of retrieved contact information
industry_sector	Industry sector Object	The sector of retrieved contact information

Referred Objects Response Data

country object response data

Name	Type	Description
id	String	The id of the retrieved country
name	String	The name of the retrieved country
alternative_code	String	The alternative code of the retrieved country
dialing_code	String	The dialing code of the retrieved country Available from CRM.COM R15.1.0
two_character_code	String	The two character code of the retrieved country
three_character_code	String	The three character code of the retrieved country
country_flag	Image Object	The flag of the retrieved country Available from CRM.COM R15.1.0

Referred Objects Response Data

country_flag object response data

Name	Type	Description
id	String	The ID of the retrieved country flag
file	File Object	The information of the attached file

Referred Objects Response Data

file object response data

Name	Type	Description
file_name	String	The name of the file
file_content_url	String	The url that can be used to access the actual content of the file
file_mime_type	String	The mime type of the attached file

industry object response data

Name	Type	Description
id	String	The id of the retrieved industry
name	String	The name of the retrieved industry
code	String	The code of the retrieved industry

industry sector object response data

Name	Type	Description
id	String	The id of the retrieved industry sector
name	String	The name of the retrieved industry sector
alternative_code	String	The alternative code of the retrieved industry sector

user object response data

Name	Type	Description
id	String	The ID of the retrieved user
username	String	The user name of the retrieved user
person_name	String	The full name of the retrieved user
email	String	The email of the retrieved user

accounts_receivable object response data

Name	Type	Description
id	String	The ID of the retrieved accounts receivable
number	String	The number of the retrieved accounts receivable
name	String	The name of the retrieved accounts receivable
life_cycle_state	String	The life cycle state of the accounts receivable. One of the following values is returned: ACTIVE, SUSPENDED, TERMINATED
account_owner	Contact information object	The contact information owning the accounts receivable

Referred Objects Response Data

contact_information object response data

Name	Type	Description
id	String	The ID of the retrieved contact information
type	String	The type of the retrieved contact information which can be PERSON or COMPANY
life_cycle_state	String	The lifecycle state of the retrieved contact information which can be MARKETING or FINANCIAL
name	String	The full name of the retrieved contact information
first_name	String	The first name of the retrieved contact information
middle_name	String	The middle name of the retrieved contact information
last_name	String	The last name of the retrieved contact information
title	String	The title of the retrieved contact information
company_name	Sting	The company name of the retrieved contact information
demographics	Demographics Object	The demographics information of the retrieved contact information
company_profile	Company profile object	The company profile of the retrieve contact information

Referred Objects Response Data

demographics object response data

Name	Type	Description
gender	String	The gender of the retrieved contact information which can be MALE or FEMALE
id_number	String	The ID number of the retrieved contact information
id_number_expiration_date	Date	The ID number's expiration date of the retrieved contact information Available from CRM.COM R14.0.0
passport_number	String	The passport number of the retrieved contact information
passport_number_expiration_date	Date	The passport's expiration date of the retrieved contact information Available from CRM.COM R14.0.0
social_security_number	String	The social security number of the retrieved contact information
date_of_birth	Date of Birth Object	The date of birth of the retrieved contact information
name_day	Name Day Object	The name day of the retrieved contact information
country_of_residence	Country Object	The country of residence of the retrieved contact information
id_issued_by_country	Country Object	The ID issued country of retrieved contact information
passport_issued_by_country	Country Object	The passport issued country of retrieved contact information
industry	Industry Object	The industry of retrieved contact information
industry_sector	Industry sector Object	The sector of retrieved contact information

Referred Objects Response Data

date_of_birth object response data

Name	Type	Description
day	Integer	The day of the retrieved date of birth
month	Integer	The month of the retrieved date of birth
year	Integer	The year of the retrieved date of birth

name_day object response data

Name	Type	Description
day	Integer	The day of the retrieved name day
month	Integer	The month of the retrieved name day

country object response data

Name	Type	Description
id	String	The id of the retrieved country
name	String	The name of the retrieved country
alternative_code	String	The alternative code of the retrieved country
dialing_code	String	The dialing code of the retrieved country Available from CRM.COM R15.1.0
two_character_code	String	The two character code of the retrieved country
three_character_code	String	The three character code of the retrieved country
country_flag	Image Object	The flag of the retrieved country Available from CRM.COM R15.1.0

Referred Objects Response Data

country_flag object response data

Name	Type	Description
id	String	The ID of the retrieved country flag
file	File Object	The information of the attached file

Referred Objects Response Data

file object response data

Name	Type	Description
file_name	String	The name of the file
file_content_url	String	The url that can be used to access the actual content of the file
file_mime_type	String	The mime type of the attached file

industry object response data

Name	Type	Description
id	String	The id of the retrieved industry
name	String	The name of the retrieved industry
code	String	The code of the retrieved industry

industry sector object response data

Name	Type	Description
id	String	The id of the retrieved industry sector
name	String	The name of the retrieved industry sector
alternative_code	String	The alternative code of the retrieved industry sector

company profile object response data

Name	Type	Description
profile_year	Number	The profile year of the retrieved contact information
annual_turnover	Number	The annual turnover of the retrieved contact information
established_date	Date	The established date of the retrieved contact information
number_of_employees	Number	The number of employees of the retrieved contact information
registration_number	String	The registration number of the retrieved contact information
vat_registration_number	String	The vat registration number of the retrieved contact information
vat_registered_by	String	The vat registration by of the retrieved contact information
vat_registration_date	Date	The vat registration date of the retrieved contact information
tax_reference_number	String	The tax referenece number of the retrieved contact information
registered_in_country	Country Object	The country of residence of the retrieved contact information
industry	Industry Object	The industry of retrieved contact information
industry_sector	Industry sector Object	The sector of retrieved contact information

Referred Objects Response Data

country object response data

Name	Type	Description
id	String	The id of the retrieved country
name	String	The name of the retrieved country
alternative_code	String	The alternative code of the retrieved country
dialing_code	String	The dialing code of the retrieved country Available from CRM.COM R15.1.0
two_character_code	String	The two character code of the retrieved country
three_character_code	String	The three character code of the retrieved country
country_flag	Image Object	The flag of the retrieved country Available from CRM.COM R15.1.0

Referred Objects Response Data

country_flag object response data

Name	Type	Description
id	String	The ID of the retrieved country flag
file	File Object	The information of the attached file

Referred Objects Response Data

file object response data

Name	Type	Description
file_name	String	The name of the file
file_content_url	String	The url that can be used to access the actual content of the file
file_mime_type	String	The mime type of the attached file

industry object response data

Name	Type	Description
id	String	The id of the retrieved industry
name	String	The name of the retrieved industry
code	String	The code of the retrieved industry

industry sector object response data

Name	Type	Description
id	String	The id of the retrieved industry sector
name	String	The name of the retrieved industry sector
alternative_code	String	The alternative code of the retrieved industry sector

contact_information object response data

Name	Type	Description
id	String	The ID of the retrieved contact information
type	String	The type of the retrieved contact information which can be PERSON or COMPANY
life_cycle_state	String	The lifecycle state of the retrieved contact information which can be MARKETING or FINANCIAL
name	String	The full name of the retrieved contact information
first_name	String	The first name of the retrieved contact information
middle_name	String	The middle name of the retrieved contact information
last_name	String	The last name of the retrieved contact information
title	String	The title of the retrieved contact information
company_name	Sting	The company name of the retrieved contact information
demographics	Demographics Object	The demographics information of the retrieved contact information
company_profile	Company profile object	The company profile of the retrieve contact information

Referred Objects Response Data

demographics object response data

Name	Type	Description
gender	String	The gender of the retrieved contact information which can be MALE or FEMALE
id_number	String	The ID number of the retrieved contact information
id_number_expiration_date	Date	The ID number's expiration date of the retrieved contact information Available from CRM.COM R14.0.0
passport_number	String	The passport number of the retrieved contact information
passport_number_expiration_date	Date	The passport's expiration date of the retrieved contact information Available from CRM.COM R14.0.0
social_security_number	String	The social security number of the retrieved contact information
date_of_birth	Date of Birth Object	The date of birth of the retrieved contact information
name_day	Name Day Object	The name day of the retrieved contact information
country_of_residence	Country Object	The country of residence of the retrieved contact information
id_issued_by_country	Country Object	The ID issued country of retrieved contact information
passport_issued_by_country	Country Object	The passport issued country of retrieved contact information
industry	Industry Object	The industry of retrieved contact information
industry_sector	Industry sector Object	The sector of retrieved contact information

Referred Objects Response Data

date_of_birth object response data

Name	Type	Description
day	Integer	The day of the retrieved date of birth
month	Integer	The month of the retrieved date of birth
year	Integer	The year of the retrieved date of birth

name_day object response data

Name	Type	Description
day	Integer	The day of the retrieved name day
month	Integer	The month of the retrieved name day

country object response data

Name	Type	Description
id	String	The id of the retrieved country
name	String	The name of the retrieved country
alternative_code	String	The alternative code of the retrieved country
dialing_code	String	The dialing code of the retrieved country Available from CRM.COM R15.1.0
two_character_code	String	The two character code of the retrieved country
three_character_code	String	The three character code of the retrieved country
country_flag	Image Object	The flag of the retrieved country Available from CRM.COM R15.1.0

Referred Objects Response Data

country_flag object response data

Name	Type	Description
id	String	The ID of the retrieved country flag
file	File Object	The information of the attached file

Referred Objects Response Data

file object response data

Name	Type	Description
file_name	String	The name of the file
file_content_url	String	The url that can be used to access the actual content of the file
file_mime_type	String	The mime type of the attached file

industry object response data

Name	Type	Description
id	String	The id of the retrieved industry
name	String	The name of the retrieved industry
code	String	The code of the retrieved industry

industry sector object response data

Name	Type	Description
id	String	The id of the retrieved industry sector
name	String	The name of the retrieved industry sector
alternative_code	String	The alternative code of the retrieved industry sector

company profile object response data

Name	Type	Description
profile_year	Number	The profile year of the retrieved contact information
annual_turnover	Number	The annual turnover of the retrieved contact information
established_date	Date	The established date of the retrieved contact information
number_of_employees	Number	The number of employees of the retrieved contact information
registration_number	String	The registration number of the retrieved contact information
vat_registration_number	String	The vat registration number of the retrieved contact information
vat_registered_by	String	The vat registration by of the retrieved contact information
vat_registration_date	Date	The vat registration date of the retrieved contact information
tax_reference_number	String	The tax referenece number of the retrieved contact information
registered_in_country	Country Object	The country of residence of the retrieved contact information
industry	Industry Object	The industry of retrieved contact information
industry_sector	Industry sector Object	The sector of retrieved contact information

Referred Objects Response Data

country object response data

Name	Type	Description
id	String	The id of the retrieved country
name	String	The name of the retrieved country
alternative_code	String	The alternative code of the retrieved country
dialing_code	String	The dialing code of the retrieved country Available from CRM.COM R15.1.0
two_character_code	String	The two character code of the retrieved country
three_character_code	String	The three character code of the retrieved country
country_flag	Image Object	The flag of the retrieved country Available from CRM.COM R15.1.0

Referred Objects Response Data

country_flag object response data

Name	Type	Description
id	String	The ID of the retrieved country flag
file	File Object	The information of the attached file

Referred Objects Response Data

file object response data

Name	Type	Description
file_name	String	The name of the file
file_content_url	String	The url that can be used to access the actual content of the file
file_mime_type	String	The mime type of the attached file

industry object response data

Name	Type	Description
id	String	The id of the retrieved industry
name	String	The name of the retrieved industry
code	String	The code of the retrieved industry

industry sector object response data

Name	Type	Description
id	String	The id of the retrieved industry sector
name	String	The name of the retrieved industry sector
alternative_code	String	The alternative code of the retrieved industry sector

user object response data

Name	Type	Description
id	String	The ID of the retrieved user
username	String	The user name of the retrieved user
person_name	String	The full name of the retrieved user
email	String	The email of the retrieved user

assigned_to object response data

Name	Type	Description
user	User object	The user which is assigned with the retrieved activity
business_unit	Business Unit object	The business unit which is assigned with the retrieved activity Available from CRM.COM R18.0.0
unit	Unit object	The unit which is assigned with the retrieved activity Deprecated from CRM.COM R18.0.0

Referred Objects Response Data

user object response data

Name	Type	Description
id	String	The ID of the retrieved user
username	String	The user name of the retrieved user
person_name	String	The full name of the retrieved user
email	String	The email of the retrieved user

business unit object response data

Name	Type	Description
id	String	The ID of the retrieved business unit
name	String	The name of the retrieved business unit
code	String	The code of the retrieved business unit
unified_code	String	The unified code of the retrieved business unit
description	String	The description of the retrieved business unit
parent_business_unit_name	String	The name of the parent business unit that the retrieved business unit belongs to

unit object response data

Name	Type	Description
id	String	The ID of the retrieved unit
name	String	The name of the retrieved unit
group_name	String	The name of the group that the retrieved unit belongs to
community_name	String	The name of the community that the retrieved unit belongs to
alternative_code	String	The alternative code of the retrieved unit
description	String	The description of the retrieved unit

lead_type response data object

Name	Type	Description
Id	String	The ID of the retrieved lead type
name	String	The Name of the retrieved lead type
alternative_code	String	The Alternative Code of the retrieved lead type
description	String	The Description of the retrieved lead type

lead_status object response data

Name	Type	Description
id	String	The ID of the retrieved lead status
name	String	The name of the retrieved lead status
alternative_code	String	The alternative code of the retrieved lead status
description	String	A description of the retrieved lead status
life_cycle_state	String	The life cycle state related with the retrieved lead status. The supported life cycle states are the following: PENDING, IN_PROGRESS, LOST, WON, CANCELLED CANCELLED life cycle state available from CRM.COM R11.1.0

lead_lost_reason object response data

Name	Type	Description
id	String	The ID of the retrieved lead lost reason
name	String	The name of the retrieved lead lost reason
alternative_code	String	The alternative code of the retrieved lost reason
description	String	A description of the retrieved lead lost reason

lead_category data object

Name	Type	Description
id	String	The ID of the retrieved lead category
name	String	The Name of the retrieved lead category
code	String	The Code of the retrieved lead category
description	String	The Description of the retrieved lead category
parent_id	String	The id of the retrieved category's parent category

period object response data

Name

Type

Description

time_period_value

Number

The time period value

time_period_uot

String

The time period unit of time. The supported values are the following:

MINUTES, HOURS, DAYS, WEEKS, MONTHS, YEARS

group object response data

Name	Type	Description
id	String	The ID of the retrieved group
name	String	The name of the retrieved group
community_name	String	The name of the community that the retrieved group belongs to
alternative_code	String	The alternative code of the retrieved group
unified_code	String	The unified code of the retrieved group Available from CRM.COM R16.2.2
description	String	The description of the retrieved group

privacy_level object response data

Name	Type	Description
id	String	The id of the retrieved privacy level
number	String	The number of the retrieved privacy level
name	String	The name of the retrieved privacy level
hierarchy_level	String	The hierarchy level of the retrieved privacy level

log_information object response data

Name	Type	Description
created_date	Date	The date that the retrieved record was created
updated_date	Date	The last date that the retrieved record was updated
created_by_unit	Unit Object	The unit that created the retrieved record From CRM.COM R14.1.0 and onward, group_name and community_name attributes will be returned as empty, if the related legacy compatibility setting is disabled Deprecated from CRM.COM R18.0.0
created_by_business_unit	Unit Object	The unit that created the retrieved record From CRM.COM R14.1.0 and onward, group_name and community_name attributes will be returned as empty, if the related legacy compatibility setting is disabled Available from CRM.COM R18.0.0
created_by_user	User Object	The user that created the retrieved record From CRM.COM R14.1.0 and onward, person_name and email attributes will be returned as empty, if the related legacy compatibility setting is disabled
updated_by_unit	Unit Object	The last unit that updated the retrieved record From CRM.COM R14.1.0 and onward, group_name and community_name attributes will be returned as empty, if the related legacy compatibility setting is disabled Deprecated from CRM.COM R18.0.0
updated_by_business_unit	Unit Object	The last unit that updated the retrieved record Available from CRM.COM R18.0.0
updated_by_user	User Object	The last user that updated the retrieved record From CRM.COM R14.1.0 and onward, person_name and email attributes will be returned as empty, if the related legacy compatibility setting is disabled

Referred Objects Response Data

unit object response data

Name	Type	Description
id	String	The ID of the retrieved unit
name	String	The name of the retrieved unit
group_name	String	The name of the group that the retrieved unit belongs to
community_name	String	The name of the community that the retrieved unit belongs to
alternative_code	String	The alternative code of the retrieved unit
description	String	The description of the retrieved unit

business unit object response data

Name	Type	Description
id	String	The ID of the retrieved business unit
name	String	The name of the retrieved business unit
code	String	The code of the retrieved business unit
unified_code	String	The unified code of the retrieved business unit
description	String	The description of the retrieved business unit
parent_business_unit_name	String	The name of the parent business unit that the retrieved business unit belongs to

user object response data

Name	Type	Description
id	String	The ID of the retrieved user
username	String	The user name of the retrieved user
person_name	String	The full name of the retrieved user
email	String	The email of the retrieved user

lead_users object response data

Name	Type	Description
id	String	The ID of the retrieved lead user
user	User object	The user which is related with the retrieved lead user

Referred Objects Response Data

user object response data

Name	Type	Description
id	String	The ID of the retrieved user
username	String	The user name of the retrieved user
person_name	String	The full name of the retrieved user
email	String	The email of the retrieved user

lead_competitors object response data

Name	Type	Description
id	String	The ID of the retrieved lead competitor Deprecated from CRM.COM R18.0.0
company_competitor	Contact Information Object	The company contact information related to the lead competitor Available from CRM.COM R18.0.0
competitor	Competitor object	The competitor which is related with the retrieved lead competitor Deprecated from CRM.COM R18.0.0

Referred Objects Response Data

contact_information object response data

Name	Type	Description
id	String	The ID of the retrieved contact information
type	String	The type of the retrieved contact information which can be PERSON or COMPANY
life_cycle_state	String	The lifecycle state of the retrieved contact information which can be MARKETING or FINANCIAL
name	String	The full name of the retrieved contact information
first_name	String	The first name of the retrieved contact information
middle_name	String	The middle name of the retrieved contact information
last_name	String	The last name of the retrieved contact information
title	String	The title of the retrieved contact information
company_name	Sting	The company name of the retrieved contact information
demographics	Demographics Object	The demographics information of the retrieved contact information
company_profile	Company profile object	The company profile of the retrieve contact information

Referred Objects Response Data

demographics object response data

Name	Type	Description
gender	String	The gender of the retrieved contact information which can be MALE or FEMALE
id_number	String	The ID number of the retrieved contact information
id_number_expiration_date	Date	The ID number's expiration date of the retrieved contact information Available from CRM.COM R14.0.0
passport_number	String	The passport number of the retrieved contact information
passport_number_expiration_date	Date	The passport's expiration date of the retrieved contact information Available from CRM.COM R14.0.0
social_security_number	String	The social security number of the retrieved contact information
date_of_birth	Date of Birth Object	The date of birth of the retrieved contact information
name_day	Name Day Object	The name day of the retrieved contact information
country_of_residence	Country Object	The country of residence of the retrieved contact information
id_issued_by_country	Country Object	The ID issued country of retrieved contact information
passport_issued_by_country	Country Object	The passport issued country of retrieved contact information
industry	Industry Object	The industry of retrieved contact information
industry_sector	Industry sector Object	The sector of retrieved contact information

Referred Objects Response Data

date_of_birth object response data

Name	Type	Description
day	Integer	The day of the retrieved date of birth
month	Integer	The month of the retrieved date of birth
year	Integer	The year of the retrieved date of birth

name_day object response data

Name	Type	Description
day	Integer	The day of the retrieved name day
month	Integer	The month of the retrieved name day

country object response data

Name	Type	Description
id	String	The id of the retrieved country
name	String	The name of the retrieved country
alternative_code	String	The alternative code of the retrieved country
dialing_code	String	The dialing code of the retrieved country Available from CRM.COM R15.1.0
two_character_code	String	The two character code of the retrieved country
three_character_code	String	The three character code of the retrieved country
country_flag	Image Object	The flag of the retrieved country Available from CRM.COM R15.1.0

Referred Objects Response Data

country_flag object response data

Name	Type	Description
id	String	The ID of the retrieved country flag
file	File Object	The information of the attached file

Referred Objects Response Data

file object response data

Name	Type	Description
file_name	String	The name of the file
file_content_url	String	The url that can be used to access the actual content of the file
file_mime_type	String	The mime type of the attached file

industry object response data

Name	Type	Description
id	String	The id of the retrieved industry
name	String	The name of the retrieved industry
code	String	The code of the retrieved industry

industry sector object response data

Name	Type	Description
id	String	The id of the retrieved industry sector
name	String	The name of the retrieved industry sector
alternative_code	String	The alternative code of the retrieved industry sector

company profile object response data

Name	Type	Description
profile_year	Number	The profile year of the retrieved contact information
annual_turnover	Number	The annual turnover of the retrieved contact information
established_date	Date	The established date of the retrieved contact information
number_of_employees	Number	The number of employees of the retrieved contact information
registration_number	String	The registration number of the retrieved contact information
vat_registration_number	String	The vat registration number of the retrieved contact information
vat_registered_by	String	The vat registration by of the retrieved contact information
vat_registration_date	Date	The vat registration date of the retrieved contact information
tax_reference_number	String	The tax referenece number of the retrieved contact information
registered_in_country	Country Object	The country of residence of the retrieved contact information
industry	Industry Object	The industry of retrieved contact information
industry_sector	Industry sector Object	The sector of retrieved contact information

Referred Objects Response Data

country object response data

Name	Type	Description
id	String	The id of the retrieved country
name	String	The name of the retrieved country
alternative_code	String	The alternative code of the retrieved country
dialing_code	String	The dialing code of the retrieved country Available from CRM.COM R15.1.0
two_character_code	String	The two character code of the retrieved country
three_character_code	String	The three character code of the retrieved country
country_flag	Image Object	The flag of the retrieved country Available from CRM.COM R15.1.0

Referred Objects Response Data

country_flag object response data

Name	Type	Description
id	String	The ID of the retrieved country flag
file	File Object	The information of the attached file

Referred Objects Response Data

file object response data

Name	Type	Description
file_name	String	The name of the file
file_content_url	String	The url that can be used to access the actual content of the file
file_mime_type	String	The mime type of the attached file

industry object response data

Name	Type	Description
id	String	The id of the retrieved industry
name	String	The name of the retrieved industry
code	String	The code of the retrieved industry

industry sector object response data

Name	Type	Description
id	String	The id of the retrieved industry sector
name	String	The name of the retrieved industry sector
alternative_code	String	The alternative code of the retrieved industry sector

competitor object response data

Name	Type	Description
id	String	The ID of the retrieved lead competitor
name	String	The name of the retrieved lead competitor
description	String	A description of the retrieved lead competitor
website	String	The website of the retrieved lead competitor

lead_services object response data

Name	Type	Description
id	String	The ID of the retrieved lead service
product	Product object	The product classified as service which is related with the retrieved lead service
product _type	Product type object	The product type classified as service which is related with the retrieved lead service
product_family	Product family object	The product family classified as service which is related with the retrieved lead service
product_brand	Product brand object	The product brand classified as service which is related with the retrieved lead service

Referred Objects Response Data

product object response data

Name	Type	Description
Id	String	The ID of the product
code	String	The code of product
alternative_code	String	The alternative code of product
description	String	The description of product
priority_level	Integer	The priority level of the product Available from CRM.COM R12.3.0
global_rate	Global Rate Object	The global rate of the retrieved product Available from CRM.COM R15.0.0
product_type	Product type object	The type of the product

Referred Objects Response Data

product_type object data response

Name	Type	Description
Id	String	The ID of the retrieved product type
name	String	The Name of the retrieved product type
alternative_code	String	The Alternative Code of the retrieved product type
description	String	The Description of the retrieved product type
classification	String	The Classification of the retrieved product type which can be SERVICES or PHYSICALGOODS
service_type	String	The Service Type of the retrieved product type which can be TERMED, USAGE, ONETIME or EXPENSE
physical_good_type	String	The physical Good Type of the retrieved product type which can be TRACEABLE or NONTRACEABLE
composition_method	String	The Composition Method of the retrieved product type which can be FLAT, FLEXIBLEBUNDLE or FIXEDBUNDLE
used_for_provisioning	Boolean	The flag shows if the retrieved product type is used for provisioning
udr_type	Usage Detail Record Type	The UDR type related with the product type. This is applicable only if the product type is classified as SERVICES and the service type is set to USAGE
meter_reading_type	Meter Reading Type	The Meter Reading type related with the product type. This is applicable only for traceable physical goods Available from CRM.COM R14.0.0

Referred Objects Response Data

usage_detail_record_type object data response

Name	Type	Description
Id	String	The ID of the retrieved usage detail record type
name	String	The Name of the retrieved usage detail record type
alternative_code	String	The Alternative Code of the retrieved usage detail record type
description	String	The Description of the retrieved usage detail record type
unit_of_measurement	String	The Unit of measurement of the retrieved usage detail record type

Referred Objects Response Data

unit_of_measurement object response data

Name	Type	Description
id	String	The identifier of the Unit of measurement
name	String	The name of the Unit of measurement
description	String	The description of the Unit of measurement
alternative_code	String	The alternative code of the Unit of measurement

meter_reading_type object data response

Name	Type	Description
Id	String	The ID of the retrieved meter reading type
name	String	The Name of the retrieved meter reading type
alternative_code	String	The Alternative Code of the retrieved meter reading type
classification	String	The Classification of the retrieved meter reading type
description	String	The Description of the retrieved meter reading type
unit_of_measurement	String	The Unit of measurement of the retrieved meter reading type

Referred Objects Response Data

unit_of_measurement object response data

Name	Type	Description
id	String	The identifier of the Unit of measurement
name	String	The name of the Unit of measurement
description	String	The description of the Unit of measurement
alternative_code	String	The alternative code of the Unit of measurement

global rate object response data

Name	Type	Description
id	String	The ID of the retrieved rate
rate_model	String	The price plan rate model which can be one of the following: QUANTITYBASED QUANTITYANDPERIODBASED BILLABLEPERIODBASED DURATIONBASED FLATFEEBASED USAGEBASED From CRM.COM R17.0.0, QUANTITYANDMATURITYBASED is renamed to QUANTITYANDPERIODBASED
global_base_amount	Number	The base price of the product in the Global Price Plan
base_rate_applied_per	String	The value for 'Base Rate Applied per' Available when the rate model is 'Quantity & Quantity Based' and it is a selection between Period Period_Item
uot	String	The 'UOT' applicable for the rate Seconds Minute Hour Day Week Month Year Available for one-time services
time_period	Time Period Object	The period and unit of time for which the base amount is applicable for. This is available only on termed services rates.
uom	String	The 'UOM' applicable for the rate Available when the product type is of Usage Service Classification

Referred Objects Response Data

period object response data

Name

Type

Description

time_period_value

Number

The time period value

time_period_uot

String

The time period unit of time. The supported values are the following:

MINUTES, HOURS, DAYS, WEEKS, MONTHS, YEARS

product_type object data response

Name	Type	Description
Id	String	The ID of the retrieved product type
name	String	The Name of the retrieved product type
alternative_code	String	The Alternative Code of the retrieved product type
description	String	The Description of the retrieved product type
classification	String	The Classification of the retrieved product type which can be SERVICES or PHYSICALGOODS
service_type	String	The Service Type of the retrieved product type which can be TERMED, USAGE, ONETIME or EXPENSE
physical_good_type	String	The physical Good Type of the retrieved product type which can be TRACEABLE or NONTRACEABLE
composition_method	String	The Composition Method of the retrieved product type which can be FLAT, FLEXIBLEBUNDLE or FIXEDBUNDLE
used_for_provisioning	Boolean	The flag shows if the retrieved product type is used for provisioning
udr_type	Usage Detail Record Type	The UDR type related with the product type. This is applicable only if the product type is classified as SERVICES and the service type is set to USAGE
meter_reading_type	Meter Reading Type	The Meter Reading type related with the product type. This is applicable only for traceable physical goods Available from CRM.COM R14.0.0

Referred Objects Response Data

usage_detail_record_type object data response

Name	Type	Description
Id	String	The ID of the retrieved usage detail record type
name	String	The Name of the retrieved usage detail record type
alternative_code	String	The Alternative Code of the retrieved usage detail record type
description	String	The Description of the retrieved usage detail record type
unit_of_measurement	String	The Unit of measurement of the retrieved usage detail record type

Referred Objects Response Data

unit_of_measurement object response data

Name	Type	Description
id	String	The identifier of the Unit of measurement
name	String	The name of the Unit of measurement
description	String	The description of the Unit of measurement
alternative_code	String	The alternative code of the Unit of measurement

meter_reading_type object data response

Name	Type	Description
Id	String	The ID of the retrieved meter reading type
name	String	The Name of the retrieved meter reading type
alternative_code	String	The Alternative Code of the retrieved meter reading type
classification	String	The Classification of the retrieved meter reading type
description	String	The Description of the retrieved meter reading type
unit_of_measurement	String	The Unit of measurement of the retrieved meter reading type

Referred Objects Response Data

unit_of_measurement object response data

Name	Type	Description
id	String	The identifier of the Unit of measurement
name	String	The name of the Unit of measurement
description	String	The description of the Unit of measurement
alternative_code	String	The alternative code of the Unit of measurement

product_family object data response

Name	Type	Description
Id	String	The ID of the retrieved product family
name	String	The Name of the retrieved product family
code	String	The code of the retrieved product family
description	String	The Description of the retrieved product family

product_brand object data response

Name	Type	Description
Id	String	The ID of the retrieved product brand
name	String	The Name of the retrieved product brand
alternative_code	String	The Alternative Code of the retrieved product brand
description	String	The Description of the retrieved product brand

lead_physical_goods object response data

Name	Type	Description
id	String	The ID of the retrieved lead physical good
product	Products Object	The product related with the retrieved lead physical good

Referred Objects Response Data

product object response data

Name	Type	Description
Id	String	The ID of the product
code	String	The code of product
alternative_code	String	The alternative code of product
description	String	The description of product
priority_level	Integer	The priority level of the product Available from CRM.COM R12.3.0
global_rate	Global Rate Object	The global rate of the retrieved product Available from CRM.COM R15.0.0
product_type	Product type object	The type of the product

Referred Objects Response Data

product_type object data response

Name	Type	Description
Id	String	The ID of the retrieved product type
name	String	The Name of the retrieved product type
alternative_code	String	The Alternative Code of the retrieved product type
description	String	The Description of the retrieved product type
classification	String	The Classification of the retrieved product type which can be SERVICES or PHYSICALGOODS
service_type	String	The Service Type of the retrieved product type which can be TERMED, USAGE, ONETIME or EXPENSE
physical_good_type	String	The physical Good Type of the retrieved product type which can be TRACEABLE or NONTRACEABLE
composition_method	String	The Composition Method of the retrieved product type which can be FLAT, FLEXIBLEBUNDLE or FIXEDBUNDLE
used_for_provisioning	Boolean	The flag shows if the retrieved product type is used for provisioning
udr_type	Usage Detail Record Type	The UDR type related with the product type. This is applicable only if the product type is classified as SERVICES and the service type is set to USAGE
meter_reading_type	Meter Reading Type	The Meter Reading type related with the product type. This is applicable only for traceable physical goods Available from CRM.COM R14.0.0

Referred Objects Response Data

usage_detail_record_type object data response

Name	Type	Description
Id	String	The ID of the retrieved usage detail record type
name	String	The Name of the retrieved usage detail record type
alternative_code	String	The Alternative Code of the retrieved usage detail record type
description	String	The Description of the retrieved usage detail record type
unit_of_measurement	String	The Unit of measurement of the retrieved usage detail record type

Referred Objects Response Data

unit_of_measurement object response data

Name	Type	Description
id	String	The identifier of the Unit of measurement
name	String	The name of the Unit of measurement
description	String	The description of the Unit of measurement
alternative_code	String	The alternative code of the Unit of measurement

meter_reading_type object data response

Name	Type	Description
Id	String	The ID of the retrieved meter reading type
name	String	The Name of the retrieved meter reading type
alternative_code	String	The Alternative Code of the retrieved meter reading type
classification	String	The Classification of the retrieved meter reading type
description	String	The Description of the retrieved meter reading type
unit_of_measurement	String	The Unit of measurement of the retrieved meter reading type

Referred Objects Response Data

unit_of_measurement object response data

Name	Type	Description
id	String	The identifier of the Unit of measurement
name	String	The name of the Unit of measurement
description	String	The description of the Unit of measurement
alternative_code	String	The alternative code of the Unit of measurement

global rate object response data

Name	Type	Description
id	String	The ID of the retrieved rate
rate_model	String	The price plan rate model which can be one of the following: QUANTITYBASED QUANTITYANDPERIODBASED BILLABLEPERIODBASED DURATIONBASED FLATFEEBASED USAGEBASED From CRM.COM R17.0.0, QUANTITYANDMATURITYBASED is renamed to QUANTITYANDPERIODBASED
global_base_amount	Number	The base price of the product in the Global Price Plan
base_rate_applied_per	String	The value for 'Base Rate Applied per' Available when the rate model is 'Quantity & Quantity Based' and it is a selection between Period Period_Item
uot	String	The 'UOT' applicable for the rate Seconds Minute Hour Day Week Month Year Available for one-time services
time_period	Time Period Object	The period and unit of time for which the base amount is applicable for. This is available only on termed services rates.
uom	String	The 'UOM' applicable for the rate Available when the product type is of Usage Service Classification

Referred Objects Response Data

period object response data

Name

Type

Description

time_period_value

Number

The time period value

time_period_uot

String

The time period unit of time. The supported values are the following:

MINUTES, HOURS, DAYS, WEEKS, MONTHS, YEARS

lead_subscription_package object response data

Name	Type	Description
id	String	The ID of the retrieved lead subscription package
subscription_package	Subscription Package Object	The subscription package related with the retrieved lead subscription package

Referred Objects Response Data

subscription type object response data

Name	Type	Description
id	String	The ID of the retrieved subscription type
name	String	The name of the retrieved subscription type
alternative_code	String	The alternative code of the retrieved subscription type
description	String	A description of the retrieved subscription type
classification	String	The classification of the retrieved subscription type, Flexible or Package Available from CRM.COM R14.0.0 Deprecated from CRM.COM R17.0.0

business unit object response data

Name	Type	Description
id	String	The ID of the retrieved business unit
name	String	The name of the retrieved business unit
code	String	The code of the retrieved business unit
unified_code	String	The unified code of the retrieved business unit
description	String	The description of the retrieved business unit
parent_business_unit_name	String	The name of the parent business unit that the retrieved business unit belongs to

Examples

Example 1

HTTP Method: POST

Request: http://host_name/crmapi/rest/v2/leads/update

Body:

{
    "token" : "21770F5513004B85AD43AE54A02024B4",
    "lead_identifier" : {"number" : "69"},
    "status_identifier" : { "name" : "Won"},
    "billing_address_identifier" : { "TYPE" : "HOME"},
    "competitors_set" :
    [
        {
            "action" : "add",
            "competitor_identifier" : { "name" : "Competitor 2"}
        },
        {
            "action" : "remove",
            "lead_competitor_identifier" : { "competitor_identifier" : { "name" : "Competitor 1"} }
        }
    ]
}

Response:

    {
       "status":
       {
           "message": null,
           "description": null,
           "code": "OK"
       },
       "data":
       {
           "actual_completion_date": null,
           "services_set":
           [
               {
                   "product_type": null,
                   "id": "4F8DD6FB68E24919A5F8815E7AFD7C33",
                   "product":
                   {
                       "product_type":
                       {
                           "physical_good_type": null,
                           "service_type": "TERMED",
                           "used_for_provisioning": true,
                           "composition_method": "FLAT",
                           "classification": "SERVICES",
                           "name": "Subscription Packages",
                           "id": "BC954969D3172372D498D3BB2BA590A0",
                           "description": "Subscription main packages",
                           "alternative_code": "SP"
                       },
                       "id": "3FACF409E7E091F96C52318BAD1AEF1C",
                       "description": "Local + Documentaries + Sport",
                       "code": "Local + Documentaries + Sport",
                       "alternative_code": "LDS"
                   }
               },
               {
                   "product_type":
                   {
                       "physical_good_type": null,
                       "service_type": "TERMED",
                       "used_for_provisioning": true,
                       "composition_method": "FLAT",
                       "classification": "SERVICES",
                       "name": "Subscription Packages",
                       "id": "BC954969D3172372D498D3BB2BA590A0",
                       "description": "Subscription main packages",
                       "alternative_code": "SP"
                   },
                   "id": "C51688C39E7846319B668558F9726FDB",
                   "product": null
               }
           ],
           "target_amount": null,
           "udf_float_1": null,
           "udf_float_2": null,
           "udf_float_3": null,
           "number": "69",
           "udf_float_4": null,
           "competitors_set":
           [
               {
                   "id": "53D75E068A874C1E88FCDDDE6339377C",
                   "competitor":
                   {
                       "website": "www.competitor2.com",
                       "name": "Competitor 2",
                       "id": "F868B1EFFFB42A5232186348362A5C91",
                       "description": null
                   }
               },
               {
                   "id": "C6B7D2D0F81545D6B886B19D67B0C6EE",
                   "competitor":
                   {
                       "website": "www.competitor1.com",
                       "name": "Competitor 1",
                       "id": "C671ED66046243565DE5B6B4A1AB5835",
                       "description": null
                   }
               },
               {
                   "id": "73F11E40288445F7AB347E11A66ED97D",
                   "competitor":
                   {
                       "website": "www.competitor4.com",
                       "name": "Competitor 4",
                       "id": "4DC59EB406F3C3DFDFAD46AF213BFC97",
                       "description": null
                   }
               }
           ],
           "udf_string_1": null,
           "udf_string_2": null,
           "assigned_to":
           {
               "unit":
               {
                   "name": "Admin Unit",
                   "id": "48305F8849E3C18B227C5BE3A27BA6DF",
                   "description": "r1",
                   "alternative_code": "MG"
               },
               "user":
               {
                   "person_name": "mpadministrator",
                   "username": "mpadministrator",
                   "id": "1"
               }
           },
           "estimated_completion_time":
           {
               "time_period_value": 3,
               "time_period_uot": "WEEKS"
           },
           "udf_string_3": null,
           "contact_information":
           {
               "last_name": "Constantinou",
               "life_cycle_state": "FINANCIAL",
               "middle_name": null,
               "company_profile": null,
               "title": null,
               "type": "PERSON",
               "first_name": "Filippos",
               "name": "Filippos Constantinou",
               "id": "829CA6CAFFAB434C9E1B3FB72BE3DAB1",
               "company_name": null,
               "demographics":
               {
                   "gender": "FEMALE",
                   "passport_issued_by_country": null,
                   "passport_number": null,
                   "social_security_number": null,
                   "industry_sector": null,
                   "date_of_birth":
                   {
                       "month": null,
                       "day": null,
                       "year": null
                   },
                   "name_day":
                   {
                       "month": null,
                       "day": null
                   },
                   "id_number": "121212",
                   "id_issued_by_country": null,
                   "industry": null
               }
           },
           "privacy_level": null,
           "udf_string_4": null,
           "udf_string_5": "udf_string_5",
           "udf_string_6": null,
           "physical_goods_set":
           [
           ],
           "udf_string_7": null,
           "udf_string_8": null,
           "accounts_receivable":
           {
               "account_owner":
               {
                   "last_name": "Constantinou",
                   "life_cycle_state": "FINANCIAL",
                   "middle_name": null,
                   "company_profile": null,
                   "title": null,
                   "type": "PERSON",
                   "first_name": "Filippos",
                   "name": "Filippos Constantinou",
                   "id": "829CA6CAFFAB434C9E1B3FB72BE3DAB1",
                   "company_name": null,
                   "demographics":
                   {
                       "gender": "FEMALE",
                       "passport_issued_by_country": null,
                       "passport_number": null,
                       "social_security_number": null,
                       "industry_sector": null,
                       "date_of_birth":
                       {
                           "month": null,
                           "day": null,
                           "year": null
                       },
                       "name_day":
                       {
                           "month": null,
                           "day": null
                       },
                       "id_number": "121212",
                       "id_issued_by_country": null,
                       "industry": null
                   }
               },
               "life_cycle_state": "ACTIVE",
               "number": "567",
               "name": "Filippos Constantinou",
               "id": "02BE7465096C47F6B237E2D27F84C06B"
           },
           "id": "DCD9A08C2A4C421EA00FCF84D0974CCA",
           "lead_source":
           {
               "communication":
               {
                   "life_cycle_state": "DRAFT",
                   "number": "204",
                   "id": "0316F16B0700688BCF97CCC9661F4141",
                   "contact_information":
                   {
                       "last_name": "Messi",
                       "life_cycle_state": "FINANCIAL",
                       "middle_name": "Andres",
                       "company_profile": null,
                       "title": "Mr",
                       "type": "PERSON",
                       "first_name": "Lionel",
                       "name": null,
                       "id": "0A910B939D30FFC942ECCE4082AF42F8",
                       "company_name": null,
                       "demographics":
                       {
                           "gender": "MALE",
                           "passport_number": "4321",
                           "social_security_number": "12345",
                           "industry_sector": null,
                           "date_of_birth":
                           {
                               "month": 6,
                               "day": 24,
                               "year": 1987
                           },
                           "name_day":
                           {
                               "month": 4,
                               "day": 2
                           },
                           "id_number": "1234",
                           "industry": null
                       }
                   }
               },
               "type": "COMMUNICATIONS"
           },
           "probability_to_win": null,
           "priority": 3,
           "udf_date_1": null,
           "udf_date_2": null,
           "udf_date_3": null,
           "expected_completion_date": "2015-03-13T17:28:30",
           "udf_date_4": null,
           "start_date": "2015-02-20T17:28:30",
           "users_set":
           [
               {
                   "id": "61CC6B0B140149A1A4AD7C57BC2A8FEE",
                   "user":
                   {
                       "person_name": "mariosmtest",
                       "username": "mariosmtest",
                       "id": "C2730E7C873AB4F5425218BA01378251",
                       "email": null
                   }
               },
               {
                   "id": "97A4844D6A374542AA4BAB46AF599D10",
                   "user":
                   {
                       "person_name": "supervisor",
                       "username": "supervisor",
                       "id": "018CA08BC267612F6206D85011FFC5D1",
                       "email": "super@visor.com"
                   }
               }
           ],
           "time_overdue":
           {
               "time_period_value": 3,
               "time_period_uot": "DAYS"
           },
           "time_to_completion":
           {
               "time_period_value": null,
               "time_period_uot": null
           },
           "owned_by_group":
           {
               "name": "CSR Group",
               "id": "9F53AE96144CB2F358C38BADE9E2F470",
               "description": null,
               "alternative_code": "CSR"
           },
           "log_information":
           {
               "updated_date": "2015-03-16T14:40:54",
               "created_by_unit":
               {
                   "name": "Admin Unit",
                   "id": "48305F8849E3C18B227C5BE3A27BA6DF",
                   "description": "r1",
                   "alternative_code": "MG"
               },
               "created_date": "2015-03-16T14:32:14",
               "updated_by_unit":
               {
                   "community_name": "Main Community",
                   "group_name": "Main Group",
                   "name": "Admin Unit",
                   "id": "48305F8849E3C18B227C5BE3A27BA6DF",
                   "description": "r1",
                   "alternative_code": "MG"
               },
               "created_by_user":
               {
                   "person_name": "mpadministrator",
                   "username": "mpadministrator",
                   "id": "1"
               },
               "updated_by_user":
               {
                   "person_name": "Marios Lannister",
                   "username": "mpadministrator",
                   "id": "1"
               }
           },
           "status":
           {
               "name": "Won",
               "id": "CE3D8565F49E82F5B7F3BB62C43A1B06",
               "description": null,
               "alternative_code": "WON"
           },
           "importance": "IMPORTANCE2",
           "life_cycle_state": "WON",
           "type":
           {
               "name": "Software Purchase",
               "id": "F60FFE7AAD3F5B9B6E66A42266FA37C4",
               "description": null,
               "alternative_code": "SP"
           },
           "description": null,
           "contact_email": "webapi2@test.com",
           "category":
           {
               "name": "Software Purchase",
               "id": "C60F332D0B4CB8DD22A0159413951434",
               "description": null,
               "code": "SP"
           },
           "lost_reason": null
       }
    }

Example 2

HTTP Method: POST

Request: {{server}}/crmapi/rest/v2/leads/update

Body:

{
    "token":"{{token}}",
    "lead_identifier" : {"number" : "127"},
    "status_identifier" : { "name" : "Reach"},
    "billing_address_identifier" : { "TYPE" : "HOME"},
    "lead_products_set" :
    [
        {
            "action" : "add",
           "lead_product_identifier":{ "product_identifier" : { "code" : "123"}}
        },
        
         {
            "action" : "remove",
              "lead_product_identifier":{"product_identifier" : { "code" : "MAD MAX"}}
        },
         {
            "action" : "add",
              "lead_product_identifier":{"product_type_identifier" : { "name" : "Additional Services"}}
        },
         {
            "action" : "remove",
             "lead_product_identifier":{ "product_type_identifier" : { "name" : "Add-ons"}}
        },
         {
            "action" : "add",
              "lead_product_identifier":{"product_brand_identifier" : { "name" : "Corso Shoes"}}
        },
         {
            "action" : "remove",
              "lead_product_identifier":{"product_brand_identifier" : { "name" : "API's Check Update"}}
        },
         {
            "action" : "add",
              "lead_product_identifier":{"product_family_identifier" : { "name" : "Channels"}}
        },
         {
            "action" : "remove",
              "lead_product_identifier":{"product_family_identifier" : { "name" : "Dry Stock"}}
        }
    ],
    "subscription_package_identifier": { "name" : "Simple Package"},
    "competitors_set" :
    [
        {
            "action" : "add",
            "competitor_identifier" : { "name" : "MagnaQuest"}
        }
    ]
}

Response:

 {
    "data": {
        "target_amount": null,
        "contact_phone": null,
        "log_information": {
            "created_by_unit": {
                "alternative_code": "adminunit",
                "group_name": "Main Group",
                "community_name": "Community",
                "name": "Admin Unit",
                "description": "admin unit",
                "id": "1"
            },
            "updated_by_unit": {
                "alternative_code": "adminunit",
                "group_name": "Main Group",
                "community_name": "Community",
                "name": "Admin Unit",
                "description": "admin unit",
                "id": "1"
            },
            "created_date": "2018-01-22T10:02:58",
            "updated_date": "2018-01-22T10:30:42",
            "updated_by_user": {
                "person_name": "CRM COM",
                "id": "1",
                "email": null,
                "username": "MPAdministrator"
            },
            "created_by_user": {
                "person_name": "CRM COM",
                "id": "1",
                "email": null,
                "username": "MPAdministrator"
            }
        },
        "importance": "IMPORTANCE1",
        "subscription_package": {
            "subscription_package": {
                "alternative_code": "SP",
                "name": "Simple Package",
                "description": null,
                "id": "0015B6F5645F4454A442051E823E3B4D",
                "classification": "PACKAGE"
            }
        },
        "lead_source": {
            "name": "test",
            "type": "CUSTOM2"
        },
        "owned_by_group": {
            "alternative_code": "MG",
            "community_name": "Community",
            "name": "Main Group",
            "description": "Main Group",
            "id": "1"
        },
        "description": null,
        "contact_information": {
            "company_profile": null,
            "company_name": null,
            "name": null,
            "last_name": "Panagi",
            "id": "12F12B2F406A42E699A7E98646ADD1FB",
            "life_cycle_state": "FINANCIAL",
            "middle_name": null,
            "title": null,
            "type": "PERSON",
            "first_name": "Kokos",
            "demographics": {
                "name_day": {
                    "month": null,
                    "day": null
                },
                "id_number": "9896546",
                "gender": null,
                "country_of_residence": {
                    "alternative_code": "IRN",
                    "three_character_code": null,
                    "name": "IRAN (ISLAMIC REPUBLIC OF)",
                    "id": "231",
                    "two_character_code": null
                },
                "date_of_birth": {
                    "month": null,
                    "year": null,
                    "day": null
                },
                "industry_sector": null,
                "passport_number": null,
                "industry": null,
                "social_security_number": null,
                "id_issued_by_country": null,
                "passport_issued_by_country": null
            }
        },
        "type": {
            "alternative_code": "NC",
            "name": "New Customer",
            "description": null,
            "id": "696C0E5F273B4D548F875F63F9DE77C2"
        },
        "udf_date_2": null,
        "udf_date_1": null,
        "products_set": [
            {
                "product_family": null,
                "product": null,
                "product_type": {
                    "meter_reading_type": null,
                    "service_type": "TERMED",
                    "used_for_provisioning": true,
                    "alternative_code": "AS",
                    "udr_type": null,
                    "composition_method": "FLAT",
                    "name": "Additional Services",
                    "description": null,
                    "id": "C8321F0BCA8A4051857BC35CEEE41555",
                    "classification": "SERVICES",
                    "physical_good_type": null
                },
                "id": "8FBA0B4E1AA6490592992CEB438AAFB6",
                "product_brand": null
            },
            {
                "product_family": null,
                "product": null,
                "product_type": null,
                "id": "9A29EC3ED67F4030B4EA57F2D4C0CAD1",
                "product_brand": {
                    "alternative_code": "CS",
                    "name": "Corso Shoes",
                    "description": null,
                    "id": "5A917782ACA648B3BEAF417D1E64C43F"
                }
            },
            {
                "product_family": {
                    "code": "CH",
                    "name": "Channels",
                    "description": null,
                    "id": "5432773B865246E3B10A47CD130183C7"
                },
                "product": null,
                "product_type": null,
                "id": "77D222EA6C4E4169B3560F5CA926FAE4",
                "product_brand": null
            },
            {
                "product_family": null,
                "product": {
                    "code": "123",
                    "product_type": {
                        "meter_reading_type": null,
                        "service_type": null,
                        "used_for_provisioning": true,
                        "alternative_code": "STB",
                        "udr_type": null,
                        "composition_method": "FLAT",
                        "name": "SET TOP BOX",
                        "description": "SET TOP BOX",
                        "id": "E8BA9A6F34A24019A89892D5B3ACD9DF",
                        "classification": "PHYSICALGOODS",
                        "physical_good_type": "TRACEABLE"
                    },
                    "alternative_code": "1_13",
                    "description": "desc",
                    "id": "99E46901A95B4E31A60BBE67280F2522",
                    "priority_level": null
                },
                "product_type": null,
                "id": "1D08C46265F44BC68BF8C8BD0AD43FB7",
                "product_brand": null
            }
        ],
        "udf_date_4": null,
        "contact_email": null,
        "udf_date_3": null,
        "number": "127",
        "udf_float_3": null,
        "udf_float_4": null,
        "estimated_completion_time": {
            "time_period_uot": "MONTHS",
            "time_period_value": 1
        },
        "probability_to_win": null,
        "id": "4DF94747AE1C4DA4916DD5012F245DCE",
        "udf_float_1": null,
        "udf_float_2": null,
        "start_date": "2018-01-22T10:02:58",
        "assigned_to": {
            "unit": {
                "alternative_code": "adminunit",
                "group_name": "Main Group",
                "community_name": "Community",
                "name": "Admin Unit",
                "description": "admin unit",
                "id": "1"
            },
            "user": {
                "person_name": "CRM COM",
                "id": "1",
                "email": null,
                "username": "MPAdministrator"
            }
        },
        "udf_string_2": null,
        "udf_string_3": null,
        "udf_string_4": null,
        "actual_completion_date": null,
        "udf_string_5": null,
        "privacy_level": null,
        "users_set": [],
        "udf_string_1": null,
        "accounts_receivable": {
            "number": "ACR0000000094",
            "name": "ACR0000000094 Kokos Panagi",
            "id": "F3A5B0ED175A4A1AA6A418CBD9FF8A0F",
            "life_cycle_state": "ACTIVE",
            "account_owner": {
                "company_profile": null,
                "company_name": null,
                "name": null,
                "last_name": "Panagi",
                "id": "12F12B2F406A42E699A7E98646ADD1FB",
                "life_cycle_state": "FINANCIAL",
                "middle_name": null,
                "title": null,
                "type": "PERSON",
                "first_name": "Kokos",
                "demographics": {
                    "name_day": {
                        "month": null,
                        "day": null
                    },
                    "id_number": "9896546",
                    "gender": null,
                    "country_of_residence": {
                        "alternative_code": "IRN",
                        "three_character_code": null,
                        "name": "IRAN (ISLAMIC REPUBLIC OF)",
                        "id": "231",
                        "two_character_code": null
                    },
                    "date_of_birth": {
                        "month": null,
                        "year": null,
                        "day": null
                    },
                    "industry_sector": null,
                    "passport_number": null,
                    "industry": null,
                    "social_security_number": null,
                    "id_issued_by_country": null,
                    "passport_issued_by_country": null
                }
            }
        },
        "life_cycle_state": "PENDING",
        "priority": 1,
        "time_to_completion": {
            "time_period_uot": "MONTHS",
            "time_period_value": 1
        },
        "lost_reason": null,
        "competitors_set": [
            {
                "competitor": {
                    "website": null,
                    "name": "MagnaQuest",
                    "description": null,
                    "id": "640A12797E964BFC99F8AF0EA538EEEA"
                },
                "id": "A83933A180EF4547B3D21093147F8A51"
            }
        ],
        "time_overdue": {
            "time_period_uot": null,
            "time_period_value": null
        },
        "category": {
            "code": "NC",
            "name": "New Customer",
            "description": null,
            "id": "35EB799C52F14A8984FE2F397A852A78"
        },
        "udf_string_6": null,
        "expected_completion_date": "2018-02-22T10:02:58",
        "udf_string_7": null,
        "udf_string_8": null,
        "status": {
            "alternative_code": "RCH",
            "name": "Reach",
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            "id": "E9977550B9AA4DB78E08379B0F744E5A",
            "life_cycle_state": "PENDING"
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        "message": ""
    }
}