Disclaimer

Homespot is a fictional retailer. The Homespot demo scenario illustrates how you can use the CRM.COM software for Rewards for a retailer, a restaurant and a coffee store. All persons portrayed in the demo are fictitious and any resemblance to real persons is purely coincidental. Data and product names are also fictitious.

Introduction

Homespot is a large value-driven retailer in Cyprus with a passion for life at home. Homespot is the perfect place to spend some quality time with the whole family as it combines shopping, dining and entertainment for all ages. It is essential for Homespot to facilitate purchases from repeat customers and establish a core audience of loyal customers in order to increase its profits but also to reduce its risk and increase the power of its position within the market of furniture and other home related goods. Therefore, the company wants to introduce reward offers that will have a significant impact on the customer’s decision making and spending.

Homespot

The Homespot store consists of the below:

The main store with home goods
A restaurant
A cafeteria (Coffeespot)
A kids area

Complete Solution

The Homespot demo includes the below:

POS (Kounta)
Online real time transactions through Kounta, a web-based electronic Point of Sale
Web Portal
Online rewards management for the rewards participant
Mobile App
eWallet and rewards management through a smartphone for the rewards participant

CRM.COM is integrated with leading POS, E-Commerce sites, Card Terminals via the CRM.COM Web API.

Note: More information on Kounta can be found here: www.kounta.com

Demo Flow

POS

Visit https://my.kounta.com/login
Login using the below credentials:
info@crm.com
Crm.com*kounta
Click on POS
Select your user
Enter PIN (1111)
Add products to the cart

Note: On the left hand side you can view the different sections of Homespot so as to view the right products according to the transaction you want to perform.
Click Add Customer
Select the customer Anna Georgiou from the customer list
Click Save
Click Checkout
Enter a fast cash option
Send Receipt (or click No Thanks to skip)