Telecom Billing
One Platform. All Services. Every Billing Model.
Whether you’re offering mobile plans, broadband, streaming, IoT, device bundles or converged services, CRM.COM’s Subscriptions & Commerce engine simplifies complex telecom billing — unifying customers, payments, products and usage under one powerful platform.
Any combination of services — flat-rate, hybrid, real-time usage, allowances, upsells, partner bundles — is managed in one place with full accuracy and transparency.
Your teams stay in control, your customers understand exactly what they’re paying for, and billing becomes a strategic growth lever rather than an operational burden.
CRM.COM supports telecom-grade billing for B2C, B2B, enterprise hierarchies, families and multi-account groups at massive scale.
Flexible Billing for the Modern Telco
Modern telcos need more than rating engines — they need agility. CRM.COM is designed for today’s converged telecom environment, supporting any service, any billing model and any packaging strategy.
Bill multiple services in a single invoice
Support hybrid pricing: usage-based, recurring, bundled or one-off
Apply personalised rewards, offers and promotional pricing
Manage family, business or enterprise accounts with shared usage
Power subscription, device and service bundles with ease
Enable telecom ecosystems with partner-funded services
The result: higher ARPU, lower churn, faster product launches.
Built for Telecoms of the Future
CRM.COM lets operators go to market fast — without custom development, legacy constraints or billing debt.
Launch prepaid or postpaid models instantly
Introduce new bundles or upsell offers in real time
Scale to millions of subscribers across mobile, broadband and OTT
Support converged billing with shared allowances
Operate with TM Forum–compliant BSS and enterprise-grade best practices
Deploy new digital services quickly and extend into B2B and partner models
You control the packaging and pricing. CRM.COM handles the rating, charging and lifecycle management.
Device management and monetisation
Devices are fully managed within CRM.COM, enabling operators to bundle, rent or charge for devices (mobile, routers, CPE, set-top boxes, IoT hardware).
CRM.COM supports:
Real-time device authentication
Billing of device rentals or fixed-fee models
Device-level rules (max linked devices, billable usage, replacement policies)
Everything integrates seamlessly into subscription and billing flows.
Provisioning Made Simple
CRM.COM powers provisioning for:
Video (CAS, OTT)
Broadband (Radius)
Telephony (VoIP, MVNO)
Provisioning events automatically activate or deactivate services based on billing triggers, orders, upgrades or payments — ensuring instant, accurate customer activation.
More Than Billing — A Revenue Engine
CRM.COM moves beyond invoicing. It becomes a strategic engine for revenue, retention and customer engagement.
Real-time billing insights for operators and care teams
Trigger rewards, allowances or top-ups based on behaviour
Enable self-service payments and account management
Combine billing with wallet incentives, cross-sell and upsell logic
Integrate with embedded payment gateways and telecom provisioning flows
Your telecom billing becomes an end-to-end monetisation system.
Flexible Payments
CRM.COM integrates with multiple payment gateways to support payments across markets, currencies and methods — including cards, direct debits, mobile payments, vouchers, and CRM.COM’s own payment gateway.
The platform supports:
Multi-country, multi-currency payment models
PCI-compliant gateway tokenisation
In-app, online and POS payment experiences
Built for telecom environments where scale and reliability are non-negotiable.
Why CRM.COM for Multi-Service Billing?
Service-Agnostic Billing — Mobile, broadband, streaming, smart devices — all in one invoice
Unified Customer View — All services, usage, rewards, payments and activity in one place
Real-Time Processing — Accurate charges, instant upgrades, seamless service changes
Wallet-Powered Value — Cashback, allowances and partner offers linked to billing events
Proven at Scale — Designed for high-volume telecom operators
Success in Action
A quad-play telecom reduced billing errors by 90% after switching to CRM.COM
A mobile-first brand launched fully digital billing and payments in under 8 weeks
An ISP increased plan upgrades by 23% using wallet rewards linked to billing events
Connected to the Full Telecom Stack
CRM.COM enhances telecom operations with:
Product Catalogue — Define plans, bundles, upsells and add-ons
Online Service Ordering — Trigger billing at sign-up or activation
Loyalty & Rewards — Reward usage, upgrades or on-time payments
eWallets & Payments — Enable cross-service wallet payments and rewards
B2B Synergies — Bundle partner services and expand digital ecosystems
Business Insights — Turn telecom data into actionable BI
APIs & Integrations — Use the branded front end or build your own with CRM.COM APIs
Ready to Simplify Billing and Delight Customers?
Unify your billing, accelerate digital service launches and enhance customer lifetime value with CRM.COM.