CRM.COM Glossary of Key Terms and Definitions

This section provides a glossary of key terms and definitions used across the CRM.COM platform and CRM.COM Apps. Its purpose is to help users quickly understand the terminology, features, and concepts referenced throughout the documentation.

As the platform evolves, this glossary will continue to be expanded and updated to include additional definitions for important components, services, and functionalities.

Glossary of Terms

The terms and definitions are organised into two main areas - core definitions, which apply across the entire software platform, and application-specific definitions, which relate to the functionality and concepts used within self service apps such as the native app or the portal.