Service Point Go Live Checklist

Owned by Spyroulla Ioakim
Last updated: Apr 29, 2024 by Georgia Kountouri
2 min read

Service Points are organisations that collaborate with a Service Provider. If you are a Service Point, then follow this checklist to ensure that you have configured CRM5 correctly before going live.

GETTING STARTED WITH CRM.COM

As a Service Point, you will be able to configure some areas of the software according to your own needs. However, most of the settings and possibly some configuration areas will have already been completed by the Service Provider itself.

Denotes mandatory configuration.

MERCHANT DEFINITION

(click on the logged-in user name at the top-right-hand-corner of the screen > My Business)

Complete your company information, add your logo, and define your operational details (if applicable). These settings mostly cater to the needs of customer-facing apps in order to provide an overall quality user experience.

SETTINGS

This is not a complete list of settings but the recommended system settings that could be considered before proceeding with other configurations, for a complete list of settings refer to the relevant user manual.

As a Service Point, you will have limited access (as far as configuration is concerned) to certain areas of the system. Therefore, some system options referred to in the user manuals may not be accessible to you.

SECURITY

(click on logged-in user name at the top-right-hand-corner of the screen > Settings > Security)

User Roles
Define user roles (for your users) and specify permissions for all areas of the system.

Users
Users are members of your team to whom you wish to grant access to CRM.COM (typically a backend user); users perform certain tasks subject to their user role. You can invite users to the system using their email; a user must accept the invitation to gain access to CRM.COM.

SET UP

Most of the setup you'll complete will affect the system's behaviour, so ensure that these configurations are correct.

(Navigate to these options using the main menu on the left-hand side of the screen)

BUSINESS NETWORK

My Service Points

Service Points are your outlets or selling locations. If you have outlets that will be fulfilling orders, then you will need to define these along with their address information and operating hours.

To make Service Points available on the map of the consumer app, use Google Places (if available) to select your venue addresses.

COMMERCE

Products

Create your product catalogue – the physical goods and services that you will be selling. Ensure that an image is uploaded for your products and that an order catalogue is configured for those products that will be available for ordering. Refer to the Commerce user manuals to configure your products and create order catalogues.

CRM

Communication Plans

Create repeating or one-off communication plans to re-engage customers or to announce a new offer. Recipients can be selected based on segments (created by the Business), and communications are sent according to the selected channel and language preference of the recipient.