Managing Integrations

Integration points with the third-party systems are triggered based on various events performed by an organisation, a portal or an app and are triggered by the event handler. Integration is performed on condition that the third-party tool is successfully configured and enabled in CRM.COM.

To view or create an Integration, navigate to Platform > Integrations from the main menu on the left-hand side of the screen.

Open

Select an existing integration definition and update the necessary parameters to complete the integration, or select to add a new integration of type Provisioning Provider or Payment Gateway using the Create Integration option.

Available Integrations

Address Registry

• Google Places - A Google-powered address registry service. Facilitates the search and selection of accurate address locations using either latitude/longitude coordinates or address details.

Analytics

• Mixpanel - An analytics service that enables you to create personalised reports and assess engagement by analysing data derived from user interactions. See the integration guide here.

• MongoDB - A database tool used to transfer data from CRM.COM 's MongoDB to Mongo Atlas on the cloud. This facilitates the creation of custom reports tailored to your specific needs.

Communications

• Firebase - A Google-powered service primarily used for sending in-app push notifications.

• SMPP - A service provider that is used for text (SMS) message communications.

• SMTP - Email service provider for sending communications via email. Integrations can be configured with CRM.COM using:

  • Gmail

  • Microsoft Office 365 or Office 365

• Twilio - A communication provider used for sending text message communications. Refer to the Twilio integration guide for more details.

• WhatsApp - A service powered by Twilio. Used for sending text message communications via the WhatsApp platform. Refer to the WhatsApp integration guide for more details.

Marketing

• Mailchimp - A marketing platform for managing and communicating with your contacts. CRM.COM’s contact segments can be exported to MailChimp for sending our advanced marketing emails. Refer to the Mailchimp integration guide for more details.

Payment Gateways

• JCC - Cypriot payment systems platform, powered by JCC.

• JCC Merchant - Integration for registered JCC merchants, powered by JCC.

• JCC SEPA - A payment system platform, powered by JCC. Allows Merchants to streamline their cash flows by making it easier for their contacts to pay regular fees and subscriptions. It also supports managing returns (when a payment is cancelled or refunded through the bank at the customer’s request), the refund is also processed by CRM.COM.

• PayPal - Payment systems platform. PayPal is a wallet-based payment solution that allows contacts to pay without having to enter their financial details.

• Revolut - Payment systems platform. Revolut is a service that enables online payment processing and commerce solutions, providing the ability for contacts to pay or accept payouts. See here for the integration guide.

• Stripe - A service that enables online payment processing and commerce solutions providing the ability for contacts to use their cards or accept refunds.

• Cardlink - A Greek payment systems platform.

Point of Sale (POS)

• Twinsoft - POS software provider used for order provisioning. Allows merchants to capture contacts' orders within CRM.COM and then provision (forward) them to the respective Twinsoft POS terminal for fulfilment.

• NCR Aloha - POS software provider used for order provisioning. Allows merchants to capture contacts' orders within CRM.COM and then provision (forward) them to the respective Aloha POS terminal for fulfilment.

• Square POS - POS software provider. Integrate Square POS with CRM.COM to load Orders placed at the POS into CRM.COM as purchase events and award contacts on their purchases. Refer to the How to Set up Square POS guide for more details.

Provisioning Providers

• Irdeto - Subscription provisioning provider. Irderto KMS Services solution is integrated to directly forward commands to Irdeto KMS while managing subscribers, their services, and devices within CRM.COM. The integration is seamless, ensuring that content is easily provisioned to Set-Top-Boxes. In addition, device settings can be managed and messages can be sent directly to subscribers on their devices.

• Nagra Conax - Subscription provisioning provider. Nagra Conax Contego solution is integrated to directly forward commands to the Nagra Conax Contego while managing subscribers, their services, and devices within CRM.COM. The integration is seamless, ensuring that content is easily provisioned to cardless Set-Top-Boxes. In

• Nagravision SMSgw - Subscription provisioning provider. Nagravision SMSgw solution is integrated to directly forward CA commands to the Nagravision SMS Gateway while managing subscribers, their services, and devices within CRM.COM. The integration is seamless, ensuring that content is easily provisioned to Set-Top-Boxes. In addition, device settings can be managed and messages can be sent directly to subscribers on their devices.

WiFi Platforms

• UniFi - An internet service platform that enables contacts to request network access to and consume purchased usage.

Business Network and Integrations

Integrations can be configured at the Service Owner and Business levels. However, Service Owner integration is used if the following integrations are not configured at the Business level.

• Address Registry

  • Google Places

• Communications

  • SMTP

  • SMPP

  • Twilio

  • WhatsApp

  • Firebase

Settings

None.

Reference Material

You may also find it helpful to refer to the following manuals for further reading about Integrations.

Integration Guides

CRM.COM Integrations Guides

Automations

Automations

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