GET jobs/replace_physical_goods/get_latest

Available from CRM.COM R14.0.0

This method returns information related to the latest jobs of fulfillment scope Replace Physical Goods. Multiple jobs are returned by each call. Results are sorted based on the date that they were updated in a descending order

Resource URL

Parameters

Name

Type

Description

token

String

The token retrieved from the login method

accounts_receivable_identifier

(semi-optional)

Accounts Receivable Identifier

The identifier of the account related to the job that should be returned as a result. The allowed account identifier fields are the following:

Name

Type

Description

id

(semi-optional)

String

The ID of the accounts receivable

number

(semi-optional)

String

The number of the accounts receivable

name

(semi-optional)

String

The name of the accounts receivable

type_identifier
(semi-optional)

Job Type Identifier

The identifier of the job type related with the jobs that should be returned as a result. Only job types classified as Replace Physical Goods can be specified. The allowed job type identifier fields are the following:

Name

Type

Description

id

(semi-optional)

String

The ID of the job type

name

(semi-optional)

String

The name of the job type

alternative_code

(semi-optional)

String

The alternative code of  the job type

number_of_results

(optional)

Number

The number of results that can be retrieved through each call

offset

(optional)

Number

Defines the number of entities that should be skipped from the results. If it is set to 0 then none results should be skipped, otherwise, the results will begin at the provided offset number

fields_set

(optional)

List of Strings, comma separated 

A list of fields that should be included in the results. If not specified then all the available fields will be returned

Restrictions

  • It is mandatory to specify one of the semi-optional parameters. Only one of those parameters is allowed to be specified.

Response Data

Name

Type

Description

id

String

The ID of the retrieved job

number

String

The number of the retrieved job 

descriptionStringThe description of the retrieved job 
notesStringThe notes of the retrieved job
contact_emailString

The email of the customer related with the retrieved job, which will be used in order to communicate the job

contact_phoneString

The phone of the customer related with the retrieved job, which will be used in order to communicate the job

life_cycle_state

String

The life cycle state of the retrieved job which can be DRAFT, PENDING, IN PROGRESS, COMPLETED, CANCELLED

start_dateDateThe date that the job is created
expected_completion_dateDateThe date that the job is expected to be completed
actual_completed_dateDateThe date that the job is actually completed
expiration_dateDate

The date on which the job expires.

Available form CRM.COM R13.0.0

rating_stateString 

The rating state of the job that can be PENDING or COMPLETED

udf_string_1

String

User Defined Field of type String

udf_string_2

String

User Defined Field of type String

udf_string_3

String

User Defined Field of type String

udf_string_4

String

User Defined Field of type String

udf_string_5

String

User Defined Field of type String

udf_string_6

String

User Defined Field of type String

udf_string_7

String

User Defined Field of type String

udf_string_8

String

User Defined Field of type String

udf_float_1

Float

User Defined Field of type Float

udf_float_2

Float

User Defined Field of type Float

udf_float_3

Float

User Defined Field of type Float

udf_float_4

Float

User Defined Field of type Float

udf_date_1

Date

User Defined Field of type Date

udf_date_2

Date

User Defined Field of type Date

udf_date_3

Date

User Defined Field of type Date

udf_date_4

Date

User Defined Field of type Date

assigned_toAssign ObjectThe assignment information of the retrieved job
typeJob type objectThe type information of the retrieved job
billing_termsJobs Billing Terms ObjectThe billing terms of the retrieved job
statusJob Status objectThe status information of the retrieved job
categoryJob Category objectThe category of the retrieved job
service_requestService Request Object

The service request that was related with the retrieved job.

estimated_completion_timeTime Period ObjectThe time that is estimated to complete the job, measured in minutes, hours, days, weeks, years
time_to_completionTime Period ObjectThe time that is left up to the expected completion date
time_overdueTime Period ObjectThe time past the expected completion date

accounts_receivable

Accounts Receivable object

The accounts receivable related with the specified job

pricing_agreement_price_planPrice Plan Object

The pricing agreement that was assigned against an Accounts Receivable

Applicable for an Accounts Receivable that is owned by a Company (Corporate Account) and a Price Plan was agreed as part of a special pricing agreement

Applicable for Accounts Receivables that are members in the related Corporate Account Group as well

Available from CRM.COM R14.0.0

locationAddress ObjectThe physical location that the job should be performed and delivered to
cancellation_reasonJobs Cancellation Object

The reason that the job was cancelled. This is applicable only if the job is on a cancelled life cycle state

owned_by_groupGroup objectThe group that is owning the job
privacy_levelPrivacy level objectThe job privacy level

log_information

Log Information Object

The log information related with the retrieved job

requested_physical_goods_replacement_setSet of Requested Physical Goods Replacements ObjectsThe traceable physical goods which were requested to be replaced
requested_physical_goods_setSet of Requested Physical Goods Objects

The physical goods that were requested by the retrieved job

requested_expenses_setSet of Requested Expenses Objects

The expenses that were requested by the retrieved job

requested_activity_services_setSet of Requested Activity Services Objects

The activity services that were requested by the retrieved job

physical_goods_replacements_setSet of Physical Goods Replacement ObjectsThe traceable physical goods that will be replaced along with the traceable physical goods with which they will be replaced.
physical_goods_setSet of Physical Goods Objects

The physical goods that will be provided as part of the job

expenses_setSet of Expense ObjectsA list of one time services which are applied on the job as expenses
activities_setSet of Activity ObjectsA set of activities which are planned for the specific job
bills_set

Set of Bill Objects

A set of bills that were generated by the billing engine in relation to the specific job

 

Referred Objects Response Data

 assigned_to object response data

Name

Type

Description

userUser objectThe user which is assigned with the retrieved activity 
business_unitBusiness Unit object

The business unit which is assigned with the retrieved activity

Available from CRM.COM R18.0.0

unitUnit object

The unit which is assigned with the retrieved activity 

Deprecated from CRM.COM R18.0.0

Referred Objects Response Data

 user object response data

Name

Type

Description

id

String

The ID of the retrieved user

username

String

The user name of the retrieved user

person_name

String

The full name of the retrieved user

email

String

The email of the retrieved user

 business unit object response data

Name

Type

Description

id

String

The ID of the retrieved business unit

name

String

The name of the retrieved business unit

codeStringThe code of the retrieved business unit
unified_codeString

The unified code of the retrieved business unit

description

String

The description of the retrieved business unit

parent_business_unit_nameStringThe name of the parent business unit that the retrieved business unit belongs to

 unit object response data

Name

Type

Description

id

String

The ID of the retrieved unit

name

String

The name of the retrieved unit

group_name

String

The name of the group that the retrieved unit belongs to

community_name

String

The name of the community that the retrieved unit belongs to

alternative_code

String

The alternative code of the retrieved unit

description

String

The description of the retrieved unit

 job_type response data object
NameType Description
IdStringThe ID of the retrieved job type
nameStringThe Name of the retrieved job type
alternative_codeStringThe Alternative Code of the retrieved job type
descriptionStringThe Description of the retrieved job type
billing_directiveString

The billing directive of the retrieved job type

The supported billing directive options are

  • BILLABLE
  • NOT_BILLABLE

Available from CRM.COM R10.0.0

billing_methodString

The billing method of the retrieved job type. Applicable only for billable job types with fulfillment scope GENERIC_PURPOSE

The supported billing methods are

  • BILL_ON_STARTING_PROGRESS
  • BILL_ON_COMPLETION

Available from CRM.COM R10.0.0

From CRM.COM R15.0.0 and onward, this attribute will be deprecated

fulfillment_scopeString

The fulfillment scope of the retrieved job type

The supported fulfillment scopes are

  • GENERIC_PURPOSE
  • NEW_SUBSCRIPTION
  • ACTIVATE_SUBSCRIPTION
  • DEACTIVATE_SUBSCRIPTION
  • CANCEL_SUBSCRIPTION
  • ADD_SUBSCRIPTION_SERVICES
  • CANCEL_SUBSCRIPTION_SERVICES
  • CHANGE_SUBSCRIPTION_LOCATION
  • SWAP_SUBSCRIPTION_SERVICES
  • SWAP_SUBSCRIPTION_INSTALLED_ITEMS
  • REPLACE_PHYSICAL_GOODS

The following fulfillment scopes will be available from CRM.COM R8.0.0

ACTIVATE_SUBSCRIPTION, DEACTIVATE_SUBSCRIPTION, CANCEL_SUBSCRIPTION, ADD_SUBSCRIPTION_SERVICES, CANCEL_SUBSCRIPTION_SERVICES, CHANGE_SUBSCRIPTION_LOCATION

The following fulfillment scopes will be available from CRM.COM R9.0.0

SWAP_SUBSCRIPTION_SERVICES, SWAP_SUBSCRIPTION_INSTALLED_ITEMS

The following fulfillment scope will be available from CRM.COM R11.0.0

REPLACE_PHYSICAL_GOODS

From CRM.COM R15.0.0 and onward, all fulfillment scopes will be deprecated

fulfillment_methodString

The fulfillment method of the retrieved job type

The supported fulfillment methods are

  • BASED_ON_ORDERED_ITEMS
  • BASED_ON_DELIVERED_ITEMS

From CRM.COM R15.0.0 and onward, this attribute will be deprecated

 job_billing_terms object response data

Name

Type

Description

id

String

The ID of the retrieved billing terms

life_cycle_stateStringThe life cycle state of the retrieved billing terms which can be EFFECTIVE or TERMINATED
agreement_dateDateThe agreement date of the retrieved billing terms. Billing terms agreement date is used to log the date that the billing terms were agreed and signed by the customer
effective_dateDate The effective date of the retrieved billing terms
expiration_dateDateThe expiration date of the retrieved billing terms
concurrent_usage_based_pricingConcurrent usage based pricing object

Concurrent usage based pricing is used to apply price plan rates based on the number of concurrent usage of the services or the installed items that will be billed, and a rate percentage which is agreed between the customer and the company providing those services

Not available from CRM.COM R10.0.0 and onward

billing_term_schemeBilling term scheme objectThe billing term scheme of the retrieved billing terms
price_planPrice plan objectThe price plan of the retrieved billing terms

Referred Objects Response Data

 concurrent_usage_based_pricing object response data

Name

Type

Description

concurrent_usage

Number

Defines the concurrent usage of services which will be billed based on the specified billing terms

Deprecated from CRM.COM R15.0.0

rate_percentage

Number

Defines the rate percentage that should be applied on all services which will be billed based on the specified billing terms

Deprecated from CRM.COM R15.0.0

number_of_installed_itemsNumber

The agreed number of installed items that will be concurrently consuming the subscription's services

Available from CRM.COM R15.0.0

 concurrent_usage_billing_methodString

Defines how the subscriber will be billed because of the concurrent usage of the subscription's services. Available options are:

  • BASED_ON_NUMBER_OF_INSTALLED_ITEMS,
  • BASED_ON_MAXIMUM_CAPACITY
  • BASED_ON_ACTUAL_CAPACITY

Available from CRM.COM R15.0.0


 billing_term_scheme object response data

Name

Type

Description

id

String

The ID of the retrieved billing term scheme

codeStringThe code of the retrieved billing term scheme
nameStringThe name of the retrieved billing term scheme
life_cycle_stateString

The life cycle state of the retrieved billing term scheme. The supported life cycle states are the following

DRAFT, EFFECTIVE, TERMINATED

classificationString

The classification of the retrieved billing term scheme which can be either NORMAL or PREPAID

Classification options NORMAL and PREPAID are available from CRM.COM R15.0.0

Prior CRM.COM R15.0.0 the options are SUBSCRIPTIONS or JOBS

billing_typeString

The billing type of the billing term scheme which can be PRE_BILL or POST_BILL for NORMAL billing term schemes and PRE_RATED or POST_RATED for PREPAID billing term schemes

Billing type options PRE/POST_BILL and PRE/POST_RATED are available from CRM.COM R15.0.0

Prior CRM.COM R15.0.0 the options are NORMAL and PREPAID

billing_methodStringThe billing method of the billing term scheme which can be ANNIVERSARY or PERIOD

 price_plan object data response
NameType Description
IdStringThe ID of the retrieved price plan
nameStringThe Name of the retrieved price plan
codeStringThe Code of the retrieved price plan
descriptionStringThe Description of the retrieved price plan
typeStringThe Type of the retrieved price plan which can be BASE or CONDITIONAL
effective_date DateThe Effective Date of the retrieved price plan
expiration_date Date

The Expiration Date of the retrieved price plan

currencyCurrency Object

The Currency of the retrieved price plan

Available from CRM.COM R14.2.0

Referred Objects Response Data

 currency object response data

Name

Type

Description

id

String

The ID of the retrieved currency

code

String

The code of the retrieved currency

prefix_symbolStringThe prefix symbol for the specified currency

suffix_symbol

StringThe suffix symbol for the specified currency
life_cycle_stateString

The life cycle state for the specified currency, which can be EFFECTIVE or NOT EFFECTIVE

Available from CRM.COM R14.0.0

integer_part_nameStringThe integer part name for the specified currency
decimal_part_nameStringThe decimal part name for the specified currency

 

 

 job_status object response data

Name

Type

Description

id

String

The ID of the retrieved job status

name

String

The name of the retrieved job status

alternative_code

String

The alternative code of the retrieved job status

descriptionStringA description of the retrieved job status
life_cycle_stateString

The life cycle state related with the retrieved job status

The supported life cycle states are the following: DRAFT, PENDING, IN_PROGRESS,COMPLETED,CANCELLED

 job_category response data object
NameType Description
IdStringThe ID of the retrieved job category
nameStringThe Name of the retrieved job category
codeStringThe code of the retrieved job category
descriptionStringThe Description of the retrieved job category

 service_request object response data

Name

Type

Description

id

String

The ID of the retrieved service request

number

String

The number of the retrieved service request

descriptionStringThe description of the retrieved service request

life_cycle_state

String

The life cycle state of the retrieved service request which can be PENDING, RESPONDED, TEMPORARY_RESOLVED, FINAL_RESOLVED, COMPLETED

accounts_receivable

Accounts Receivable object

The accounts receivable related with the specified service request


Referred Objects Response Data

 accounts_receivable object response data

Name

Type

Description

id

String

The ID of the retrieved accounts receivable

number

String

The number of the retrieved accounts receivable

nameStringThe name of the retrieved accounts receivable

life_cycle_state

String

The life cycle state of the accounts receivable. One of the following values is returned:

ACTIVE, SUSPENDED, TERMINATED

account_ownerContact information objectThe contact information owning the accounts receivable

Referred Objects Response Data

 contact_information object response data

Name

Type

Description

id

String

The ID of the retrieved contact information

type

String

The type of the retrieved contact information which can be PERSON or COMPANY

life_cycle_state

String

The lifecycle state of the retrieved contact information which can be MARKETING or FINANCIAL

name

String

The full name of the retrieved contact information

first_name

String

The first name of the retrieved contact information

middle_name

String

The middle name of the retrieved contact information

last_name

String

The last name of the retrieved contact information

title

String

The title of the retrieved contact information

company_nameSting

The company name of the retrieved contact information

demographics

Demographics Object

The demographics information of the retrieved contact information

company_profile

Company profile object

The company profile of the retrieve contact information

Referred Objects Response Data

 demographics object response data

Name

Type

Description

gender

String

The gender of the retrieved contact information which can be MALE or FEMALE

id_number

String

The ID number of the retrieved contact information

id_number_expiration_dateDate

The ID number's expiration date of the retrieved contact information

Available from CRM.COM R14.0.0

passport_number

String

The passport number of the retrieved contact information

passport_number_expiration_dateDate

The passport's expiration date of the retrieved contact information

Available from CRM.COM R14.0.0

social_security_number

String

The social security number of the retrieved contact information

date_of_birth

Date of Birth Object

The date of birth of the retrieved contact information

name_day

Name Day Object

The name day of the retrieved contact information

country_of_residence

Country Object

The country of residence of the retrieved contact information

id_issued_by_country

Country Object

The ID issued country of retrieved contact information

passport_issued_by_country

Country Object

The passport  issued country of retrieved contact information

industry

Industry Object

The industry of retrieved contact information

industry_sector

Industry sector Object

The sector of retrieved contact information

Referred Objects Response Data

 date_of_birth object response data

Name

Type

Description

day

Integer

The day of the retrieved date of birth

month

Integer

The month of the retrieved date of birth

year

Integer

The year of the retrieved date of birth

 name_day object response data

Name

Type

Description

day

Integer

The day of the retrieved name day

month

Integer

The month of the retrieved name day

 country object response data

Name

Type

Description

id

String

The id of the retrieved country

name

String

The name of the retrieved country

alternative_codeString

The alternative code of the retrieved country

dialing_codeString

The dialing code of the retrieved country

Available from CRM.COM R15.1.0

two_character_codeString

The two character code of the retrieved country

three_character_codeString

The three character code of the retrieved country

country_flagImage Object

The flag of the retrieved country

Available from CRM.COM R15.1.0

Referred Objects Response Data

 country_flag object response data

Name

Type

Description

id

String

The ID of the retrieved country flag

fileFile ObjectThe information of the attached file

Referred Objects Response Data

 file object response data

 

Name

Type

Description

file_nameStringThe name of the file
file_content_urlStringThe url that can be used to access the actual content of the file
file_mime_typeStringThe mime type of the attached file

 industry object response data

Name

Type

Description

id

String

The id of the retrieved industry

name

String

The name of the retrieved industry

code

String

The code of the retrieved industry

 industry sector object response data

Name

Type

Description

id

String

The id of the retrieved industry sector

name

String

The name of the retrieved industry sector

alternative_code

String

The alternative code of the retrieved industry sector

 company profile object response data

Name

Type

Description

profile_year

Number

The profile year of the retrieved contact information

annual_turnover

Number

The annual turnover of the retrieved contact information

established_date

Date

The established date of the retrieved contact information

number_of_employeesNumber

The number of employees of the retrieved contact information

registration_number

String

The registration number of the retrieved contact information

vat_registration_numberString

The vat registration number of the retrieved contact information

vat_registered_byString

The vat registration by of the retrieved contact information

vat_registration_date

Date

The vat registration date of the retrieved contact information

tax_reference_numberString

The tax referenece number of the retrieved contact information

registered_in_country

Country Object

The country of residence of the retrieved contact information

industry

Industry Object

The industry of retrieved contact information

industry_sector

Industry sector Object

The sector of retrieved contact information

Referred Objects Response Data

 country object response data

Name

Type

Description

id

String

The id of the retrieved country

name

String

The name of the retrieved country

alternative_codeString

The alternative code of the retrieved country

dialing_codeString

The dialing code of the retrieved country

Available from CRM.COM R15.1.0

two_character_codeString

The two character code of the retrieved country

three_character_codeString

The three character code of the retrieved country

country_flagImage Object

The flag of the retrieved country

Available from CRM.COM R15.1.0

Referred Objects Response Data

 country_flag object response data

Name

Type

Description

id

String

The ID of the retrieved country flag

fileFile ObjectThe information of the attached file

Referred Objects Response Data

 file object response data

 

Name

Type

Description

file_nameStringThe name of the file
file_content_urlStringThe url that can be used to access the actual content of the file
file_mime_typeStringThe mime type of the attached file

 industry object response data

Name

Type

Description

id

String

The id of the retrieved industry

name

String

The name of the retrieved industry

code

String

The code of the retrieved industry

 industry sector object response data

Name

Type

Description

id

String

The id of the retrieved industry sector

name

String

The name of the retrieved industry sector

alternative_code

String

The alternative code of the retrieved industry sector

 period object response data

Name

Type

Description

time_period_valueNumber

The time period value

time_period_uot

String

The time period unit of time. The supported values are the following:

MINUTES, HOURS, DAYS, WEEKS, MONTHS, YEARS

 accounts_receivable object response data

Name

Type

Description

id

String

The ID of the retrieved accounts receivable

number

String

The number of the retrieved accounts receivable

nameStringThe name of the retrieved accounts receivable

life_cycle_state

String

The life cycle state of the accounts receivable. One of the following values is returned:

ACTIVE, SUSPENDED, TERMINATED

account_ownerContact information objectThe contact information owning the accounts receivable

Referred Objects Response Data

 contact_information object response data

Name

Type

Description

id

String

The ID of the retrieved contact information

type

String

The type of the retrieved contact information which can be PERSON or COMPANY

life_cycle_state

String

The lifecycle state of the retrieved contact information which can be MARKETING or FINANCIAL

name

String

The full name of the retrieved contact information

first_name

String

The first name of the retrieved contact information

middle_name

String

The middle name of the retrieved contact information

last_name

String

The last name of the retrieved contact information

title

String

The title of the retrieved contact information

company_nameSting

The company name of the retrieved contact information

demographics

Demographics Object

The demographics information of the retrieved contact information

company_profile

Company profile object

The company profile of the retrieve contact information

Referred Objects Response Data

 demographics object response data

Name

Type

Description

gender

String

The gender of the retrieved contact information which can be MALE or FEMALE

id_number

String

The ID number of the retrieved contact information

id_number_expiration_dateDate

The ID number's expiration date of the retrieved contact information

Available from CRM.COM R14.0.0

passport_number

String

The passport number of the retrieved contact information

passport_number_expiration_dateDate

The passport's expiration date of the retrieved contact information

Available from CRM.COM R14.0.0

social_security_number

String

The social security number of the retrieved contact information

date_of_birth

Date of Birth Object

The date of birth of the retrieved contact information

name_day

Name Day Object

The name day of the retrieved contact information

country_of_residence

Country Object

The country of residence of the retrieved contact information

id_issued_by_country

Country Object

The ID issued country of retrieved contact information

passport_issued_by_country

Country Object

The passport  issued country of retrieved contact information

industry

Industry Object

The industry of retrieved contact information

industry_sector

Industry sector Object

The sector of retrieved contact information

Referred Objects Response Data

 date_of_birth object response data

Name

Type

Description

day

Integer

The day of the retrieved date of birth

month

Integer

The month of the retrieved date of birth

year

Integer

The year of the retrieved date of birth

 name_day object response data

Name

Type

Description

day

Integer

The day of the retrieved name day

month

Integer

The month of the retrieved name day

 country object response data

Name

Type

Description

id

String

The id of the retrieved country

name

String

The name of the retrieved country

alternative_codeString

The alternative code of the retrieved country

dialing_codeString

The dialing code of the retrieved country

Available from CRM.COM R15.1.0

two_character_codeString

The two character code of the retrieved country

three_character_codeString

The three character code of the retrieved country

country_flagImage Object

The flag of the retrieved country

Available from CRM.COM R15.1.0

Referred Objects Response Data

 country_flag object response data

Name

Type

Description

id

String

The ID of the retrieved country flag

fileFile ObjectThe information of the attached file

Referred Objects Response Data

 file object response data

 

Name

Type

Description

file_nameStringThe name of the file
file_content_urlStringThe url that can be used to access the actual content of the file
file_mime_typeStringThe mime type of the attached file

 industry object response data

Name

Type

Description

id

String

The id of the retrieved industry

name

String

The name of the retrieved industry

code

String

The code of the retrieved industry

 industry sector object response data

Name

Type

Description

id

String

The id of the retrieved industry sector

name

String

The name of the retrieved industry sector

alternative_code

String

The alternative code of the retrieved industry sector

 company profile object response data

Name

Type

Description

profile_year

Number

The profile year of the retrieved contact information

annual_turnover

Number

The annual turnover of the retrieved contact information

established_date

Date

The established date of the retrieved contact information

number_of_employeesNumber

The number of employees of the retrieved contact information

registration_number

String

The registration number of the retrieved contact information

vat_registration_numberString

The vat registration number of the retrieved contact information

vat_registered_byString

The vat registration by of the retrieved contact information

vat_registration_date

Date

The vat registration date of the retrieved contact information

tax_reference_numberString

The tax referenece number of the retrieved contact information

registered_in_country

Country Object

The country of residence of the retrieved contact information

industry

Industry Object

The industry of retrieved contact information

industry_sector

Industry sector Object

The sector of retrieved contact information

Referred Objects Response Data

 country object response data

Name

Type

Description

id

String

The id of the retrieved country

name

String

The name of the retrieved country

alternative_codeString

The alternative code of the retrieved country

dialing_codeString

The dialing code of the retrieved country

Available from CRM.COM R15.1.0

two_character_codeString

The two character code of the retrieved country

three_character_codeString

The three character code of the retrieved country

country_flagImage Object

The flag of the retrieved country

Available from CRM.COM R15.1.0

Referred Objects Response Data

 country_flag object response data

Name

Type

Description

id

String

The ID of the retrieved country flag

fileFile ObjectThe information of the attached file

Referred Objects Response Data

 file object response data

 

Name

Type

Description

file_nameStringThe name of the file
file_content_urlStringThe url that can be used to access the actual content of the file
file_mime_typeStringThe mime type of the attached file

 industry object response data

Name

Type

Description

id

String

The id of the retrieved industry

name

String

The name of the retrieved industry

code

String

The code of the retrieved industry

 industry sector object response data

Name

Type

Description

id

String

The id of the retrieved industry sector

name

String

The name of the retrieved industry sector

alternative_code

String

The alternative code of the retrieved industry sector

 price_plan object data response
NameType Description
IdStringThe ID of the retrieved price plan
nameStringThe Name of the retrieved price plan
codeStringThe Code of the retrieved price plan
descriptionStringThe Description of the retrieved price plan
typeStringThe Type of the retrieved price plan which can be BASE or CONDITIONAL
effective_date DateThe Effective Date of the retrieved price plan
expiration_date Date

The Expiration Date of the retrieved price plan

currencyCurrency Object

The Currency of the retrieved price plan

Available from CRM.COM R14.2.0

Referred Objects Response Data

 currency object response data

Name

Type

Description

id

String

The ID of the retrieved currency

code

String

The code of the retrieved currency

prefix_symbolStringThe prefix symbol for the specified currency

suffix_symbol

StringThe suffix symbol for the specified currency
life_cycle_stateString

The life cycle state for the specified currency, which can be EFFECTIVE or NOT EFFECTIVE

Available from CRM.COM R14.0.0

integer_part_nameStringThe integer part name for the specified currency
decimal_part_nameStringThe decimal part name for the specified currency

 address object response data

From R14.2.0, the following object is applicable for CRM.COM Address Format

Name

Type

Description

id

String

The ID of the retrieved address

type

String

The type of the retrieved address which can be

HOME, BUSINESS, POBOX, CUSTOM1, CUSTOM2, CUSTOM3, CUSTOM4, CUSTOM5

postal_code

String

The postal code of the retrieved address

street_name

String

The street name of the retrieved address

street_number

String

The street number of the retrieved address

floor

Integer

The floor of the retrieved address

apartment_number

String

The apartment number of the retrieved address

area

String

The area of the retrieved address

town_city

String

The town / city of the retrieved address

district

String

The district of the retrieved address

municipality         

String

The municipality of the retrieved address

po_box

String

The PO box of the retrieved address

po_box_postal_code

String

The PO box postal code of the retrieved address

care_of

String

The care of person of the retrieved address

udf_string_1

String

User Defined Field of type String

udf_string_2

String

User Defined Field of type String

udf_string_3

String

User Defined Field of type String

udf_string_4

String

User Defined Field of type String

udf_string_5

String

User Defined Field of type String

udf_string_6

String

User Defined Field of type String

udf_string_7

String

User Defined Field of type String

udf_string_8

String

User Defined Field of type String

udf_string_9

String

User Defined Field of type String

udf_string_10

String

User Defined Field of type String

udf_string_11

String

User Defined Field of type String

udf_string_12

String

User Defined Field of type String

udf_string_13

String

User Defined Field of type String

udf_string_14

String

User Defined Field of type String

udf_string_15

String

User Defined Field of type String

udf_string_16

String

User Defined Field of type String

udf_float_1

Float

User Defined Field of type Float

udf_float_2

Float

User Defined Field of type Float

udf_float_3

Float

User Defined Field of type Float

udf_float_4

Float

User Defined Field of type Float

udf_date_1

Date

User Defined Field of type Date

udf_date_2

Date

User Defined Field of type Date

udf_date_3

Date

User Defined Field of type Date

udf_date_4

Date

User Defined Field of type Date

country

Country Object

The country of the retrieved address

is_primaryBoolean

Defines if the address is the contact's primary address or not.

Available from CRM.COM R15

 

From R14.2.0, the following object is applicable for International Address Format

Name

Type

Description

id

String

The ID of the retrieved address

type

String

The type of the retrieved address which can be

HOME, BUSINESS, POBOX, CUSTOM1, CUSTOM2, CUSTOM3, CUSTOM4, CUSTOM5

postal_code

String

The postal code of the retrieved address

town_city

String

The town / city of the retrieved address

address_line_1

String

The address line 1

address_line_2

String

 The address line 2

state_province_county

String

The state or province or county of the address.

udf_string_1

String

User Defined Field of type String

udf_string_2

String

User Defined Field of type String

udf_string_3

String

User Defined Field of type String

udf_string_4

String

User Defined Field of type String

udf_string_5

String

User Defined Field of type String

udf_string_6

String

User Defined Field of type String

udf_string_7

String

User Defined Field of type String

udf_string_8

String

User Defined Field of type String

udf_string_9

String

User Defined Field of type String

udf_string_10

String

User Defined Field of type String

udf_string_11

String

User Defined Field of type String

udf_string_12

String

User Defined Field of type String

udf_string_13

String

User Defined Field of type String

udf_string_14

String

User Defined Field of type String

udf_string_15

String

User Defined Field of type String

udf_string_16

String

User Defined Field of type String

udf_float_1

Float

User Defined Field of type Float

udf_float_2

Float

User Defined Field of type Float

udf_float_3

Float

User Defined Field of type Float

udf_float_4

Float

User Defined Field of type Float

udf_date_1

Date

User Defined Field of type Date

udf_date_2

Date

User Defined Field of type Date

udf_date_3

Date

User Defined Field of type Date

udf_date_4

Date

User Defined Field of type Date

country

Country Object

The country of the retrieved address

is_primaryBoolean

Defines if the address is the contact's primary address or not.

Available from CRM.COM R15

Referred Objects Response Data

 country object response data

Name

Type

Description

id

String

The id of the retrieved country

name

String

The name of the retrieved country

alternative_codeString

The alternative code of the retrieved country

dialing_codeString

The dialing code of the retrieved country

Available from CRM.COM R15.1.0

two_character_codeString

The two character code of the retrieved country

three_character_codeString

The three character code of the retrieved country

country_flagImage Object

The flag of the retrieved country

Available from CRM.COM R15.1.0

Referred Objects Response Data

 country_flag object response data

Name

Type

Description

id

String

The ID of the retrieved country flag

fileFile ObjectThe information of the attached file

Referred Objects Response Data

 file object response data

 

Name

Type

Description

file_nameStringThe name of the file
file_content_urlStringThe url that can be used to access the actual content of the file
file_mime_typeStringThe mime type of the attached file

 job_cancellation_reasons object response data

Name

Type

Description

id

String

The ID of the retrieved job cancellation reason

name

String

The name of the retrieved job cancellation reason

alternative_code

String

The alternative code of the retrieved job cancellation reason

descriptionStringA description of the retrieved job cancellation reason

 group object response data

Name

Type

Description

id

String

The ID of the retrieved group

name

String

The name of the retrieved group

community_name

String

The name of the community that the retrieved group belongs to

alternative_code

String

The alternative code of the retrieved group

unified_codeString

The unified code of the retrieved group

Available from CRM.COM R16.2.2

description

String

The description of the retrieved group

 privacy_level object response data

Name

Type

Description

id

String

The id of the retrieved privacy level

numberStringThe number of the retrieved privacy level

name

String

The name of the retrieved privacy level

hierarchy_level

String

The hierarchy level of the retrieved privacy level

 job_requested_physical_goods_replacements object response data

Name

Type

Description

id

String

The ID of the retrieved job traceable physical good replacement

warranty_expiration_dateDateThe date on which the warranty of the traceable physical good expires. This is applicable only if a warranty policy exists for the specified installed item and is not yet expired
installed_itemInstalled Items Object

The installed item related with the retrieved job traceable physical good replacement. The installed item represents the installed item which was requested to be replaced by another installed item through the Job

warranty_policyWarranty Policy Object

The warranty policy which covers the job's requested physical good to be replaced. This information is available only when the physical good to be replaced is covered by a Warranty Policy.

 

Referred Objects Response Data

 installed item object response data

Name

Type

Description

id

String

The ID of the retrieved installed item

serial_number

String

The serial number of the retrieved installed item

alternative_code

String

The alternative code of the retrieved installed item

stateStringThe state of the retrieved installed item, which can be EFFECTIVE or NOT_EFFECTIVE
state_classificationState Classification object

The state classification of the retrieved installed item, which defines the reason why the installed item was set as Not Effective

Applicable only if the Installed Item was set as Not Effective through automation process

Available from CRM.COM R14.0.0

product

Product object

The product of the retrieved installed item

Referred Objects Response Data

 product object response data
Name
Type
Description
IdStringThe ID of the product
codeStringThe code of product

alternative_code

String

The alternative code of product

description

String

The description of product

priority_levelInteger

The priority level of the product

Available from CRM.COM R12.3.0

global_rateGlobal Rate Object

The global rate of the retrieved product

Available from CRM.COM R15.0.0

product_typeProduct type objectThe type of the product

Referred Objects Response Data

 product_type object data response
NameType Description
IdStringThe ID of the retrieved product type
nameStringThe Name of the retrieved product type
alternative_codeStringThe Alternative Code of the retrieved product type
descriptionStringThe Description of the retrieved product type
classificationStringThe Classification of the retrieved product type which can be SERVICES or PHYSICALGOODS
service_typeStringThe Service Type of the retrieved product type which can be TERMED, USAGE, ONETIME or EXPENSE
physical_good_typeStringThe physical Good Type of the retrieved product type which can be TRACEABLE or NONTRACEABLE
composition_methodStringThe Composition Method of the retrieved product type which can be FLAT, FLEXIBLEBUNDLE or FIXEDBUNDLE
used_for_provisioningBooleanThe flag shows if the retrieved product type is used for provisioning
udr_typeUsage Detail Record TypeThe UDR type related with the product type. This is applicable only if the product type is classified as SERVICES and the service type is set to USAGE
meter_reading_typeMeter Reading Type

The Meter Reading type related with the product type. This is applicable only for traceable physical goods

Available from CRM.COM R14.0.0

Referred Objects Response Data

 usage_detail_record_type object data response
NameType Description
IdStringThe ID of the retrieved usage detail record type
nameStringThe Name of the retrieved usage detail record type
alternative_codeStringThe Alternative Code of the retrieved usage detail record type
descriptionStringThe Description of the retrieved usage detail record type
unit_of_measurementStringThe Unit of measurement of the retrieved usage detail record type

Referred Objects Response Data

 unit_of_measurement object response data

Name

Type

Description

idStringThe identifier of the Unit of measurement

name

String

The name of the Unit of measurement

description

String

The description of the Unit of measurement

alternative_codeStringThe alternative code of the Unit of measurement

 

 meter_reading_type object data response
NameType Description
IdStringThe ID of the retrieved meter reading type
nameStringThe Name of the retrieved meter reading type
alternative_codeStringThe Alternative Code of the retrieved meter reading type
classificationStringThe Classification of the retrieved meter reading type
descriptionStringThe Description of the retrieved meter reading type
unit_of_measurementStringThe Unit of measurement of the retrieved meter reading type

Referred Objects Response Data

 unit_of_measurement object response data

Name

Type

Description

idStringThe identifier of the Unit of measurement

name

String

The name of the Unit of measurement

description

String

The description of the Unit of measurement

alternative_codeStringThe alternative code of the Unit of measurement

 global rate object response data

Name

Type

Description

id

String

The ID of the retrieved rate

rate_model

String

The price plan rate model which can be one of the following:

  • QUANTITYBASED
  • QUANTITYANDPERIODBASED
  • BILLABLEPERIODBASED
  • DURATIONBASED
  • FLATFEEBASED
  • USAGEBASED

From CRM.COM R17.0.0, QUANTITYANDMATURITYBASED is renamed to QUANTITYANDPERIODBASED

global_base_amountNumber

The base price of the product in the Global Price Plan

base_rate_applied_perString

The value for 'Base Rate Applied per'

Available when the rate model is 'Quantity & Quantity Based' and it is a selection between

  • Period
  • Period_Item
uotString

The 'UOT' applicable for the rate

  • Seconds
  • Minute
  • Hour
  • Day
  • Week
  • Month
  • Year

Available for one-time services

time_periodTime Period Object

 The period and unit of time for which the base amount is applicable for. This is available only on termed services rates.

uomString

The 'UOM' applicable for the rate

Available when the product type is of Usage Service Classification 

Referred Objects Response Data

 period object response data

Name

Type

Description

time_period_valueNumber

The time period value

time_period_uot

String

The time period unit of time. The supported values are the following:

MINUTES, HOURS, DAYS, WEEKS, MONTHS, YEARS

 state classification object response data
Name
Type
Description
nameStringThe name of the installed item's state classification

alternative_code

String

The alternative code of the installed item's state classification

description

String

The description of the installed item's state classification

 warranty object response data

Name

Type

Description

id

String

The ID of the retrieved warranty policy

numberStringThe number of the retrieved warranty policy
nameStringThe name of the retrieved warranty policy
alternative_codeStringThe alternative code of the retrieved warranty policy
life_cycle_stateString

The life cycle state of the retrieved warranty policy. The supported life cycle states are EFFECTIVE or NOT EFFECTIVE

 job_requested_physical_good object response data

Name

Type

Description

id

String

The ID of the retrieved job requested physical good

quantityNumberThe quantity of the retrieved job requested physical good
notesString

The notes of the retrieved job requested physical goods

Available form CRM.COM R12.3.0

productProducts ObjectThe product related with the retrieved job requested physical good
components_setSet of Products Object

The product components that are included in the specified product bundle. This information is available only if the specified product is a flexible product bundle

Available form CRM.COM R12.3.0

Referred Objects Response Data

 product object response data
Name
Type
Description
IdStringThe ID of the product
codeStringThe code of product

alternative_code

String

The alternative code of product

description

String

The description of product

priority_levelInteger

The priority level of the product

Available from CRM.COM R12.3.0

global_rateGlobal Rate Object

The global rate of the retrieved product

Available from CRM.COM R15.0.0

product_typeProduct type objectThe type of the product

Referred Objects Response Data

 product_type object data response
NameType Description
IdStringThe ID of the retrieved product type
nameStringThe Name of the retrieved product type
alternative_codeStringThe Alternative Code of the retrieved product type
descriptionStringThe Description of the retrieved product type
classificationStringThe Classification of the retrieved product type which can be SERVICES or PHYSICALGOODS
service_typeStringThe Service Type of the retrieved product type which can be TERMED, USAGE, ONETIME or EXPENSE
physical_good_typeStringThe physical Good Type of the retrieved product type which can be TRACEABLE or NONTRACEABLE
composition_methodStringThe Composition Method of the retrieved product type which can be FLAT, FLEXIBLEBUNDLE or FIXEDBUNDLE
used_for_provisioningBooleanThe flag shows if the retrieved product type is used for provisioning
udr_typeUsage Detail Record TypeThe UDR type related with the product type. This is applicable only if the product type is classified as SERVICES and the service type is set to USAGE
meter_reading_typeMeter Reading Type

The Meter Reading type related with the product type. This is applicable only for traceable physical goods

Available from CRM.COM R14.0.0

Referred Objects Response Data

 usage_detail_record_type object data response
NameType Description
IdStringThe ID of the retrieved usage detail record type
nameStringThe Name of the retrieved usage detail record type
alternative_codeStringThe Alternative Code of the retrieved usage detail record type
descriptionStringThe Description of the retrieved usage detail record type
unit_of_measurementStringThe Unit of measurement of the retrieved usage detail record type

Referred Objects Response Data

 unit_of_measurement object response data

Name

Type

Description

idStringThe identifier of the Unit of measurement

name

String

The name of the Unit of measurement

description

String

The description of the Unit of measurement

alternative_codeStringThe alternative code of the Unit of measurement

 

 meter_reading_type object data response
NameType Description
IdStringThe ID of the retrieved meter reading type
nameStringThe Name of the retrieved meter reading type
alternative_codeStringThe Alternative Code of the retrieved meter reading type
classificationStringThe Classification of the retrieved meter reading type
descriptionStringThe Description of the retrieved meter reading type
unit_of_measurementStringThe Unit of measurement of the retrieved meter reading type

Referred Objects Response Data

 unit_of_measurement object response data

Name

Type

Description

idStringThe identifier of the Unit of measurement

name

String

The name of the Unit of measurement

description

String

The description of the Unit of measurement

alternative_codeStringThe alternative code of the Unit of measurement

 global rate object response data

Name

Type

Description

id

String

The ID of the retrieved rate

rate_model

String

The price plan rate model which can be one of the following:

  • QUANTITYBASED
  • QUANTITYANDPERIODBASED
  • BILLABLEPERIODBASED
  • DURATIONBASED
  • FLATFEEBASED
  • USAGEBASED

From CRM.COM R17.0.0, QUANTITYANDMATURITYBASED is renamed to QUANTITYANDPERIODBASED

global_base_amountNumber

The base price of the product in the Global Price Plan

base_rate_applied_perString

The value for 'Base Rate Applied per'

Available when the rate model is 'Quantity & Quantity Based' and it is a selection between

  • Period
  • Period_Item
uotString

The 'UOT' applicable for the rate

  • Seconds
  • Minute
  • Hour
  • Day
  • Week
  • Month
  • Year

Available for one-time services

time_periodTime Period Object

 The period and unit of time for which the base amount is applicable for. This is available only on termed services rates.

uomString

The 'UOM' applicable for the rate

Available when the product type is of Usage Service Classification 

Referred Objects Response Data

 period object response data

Name

Type

Description

time_period_valueNumber

The time period value

time_period_uot

String

The time period unit of time. The supported values are the following:

MINUTES, HOURS, DAYS, WEEKS, MONTHS, YEARS

 job_requested_expense object response data

Name

Type

Description

id

String

The ID of the retrieved job requested expense

productProduct objectThe product classified as an expense service which is related with the retrieved job requested expense

Referred Objects Response Data

 product object response data
Name
Type
Description
IdStringThe ID of the product
codeStringThe code of product

alternative_code

String

The alternative code of product

description

String

The description of product

priority_levelInteger

The priority level of the product

Available from CRM.COM R12.3.0

global_rateGlobal Rate Object

The global rate of the retrieved product

Available from CRM.COM R15.0.0

product_typeProduct type objectThe type of the product

Referred Objects Response Data

 product_type object data response
NameType Description
IdStringThe ID of the retrieved product type
nameStringThe Name of the retrieved product type
alternative_codeStringThe Alternative Code of the retrieved product type
descriptionStringThe Description of the retrieved product type
classificationStringThe Classification of the retrieved product type which can be SERVICES or PHYSICALGOODS
service_typeStringThe Service Type of the retrieved product type which can be TERMED, USAGE, ONETIME or EXPENSE
physical_good_typeStringThe physical Good Type of the retrieved product type which can be TRACEABLE or NONTRACEABLE
composition_methodStringThe Composition Method of the retrieved product type which can be FLAT, FLEXIBLEBUNDLE or FIXEDBUNDLE
used_for_provisioningBooleanThe flag shows if the retrieved product type is used for provisioning
udr_typeUsage Detail Record TypeThe UDR type related with the product type. This is applicable only if the product type is classified as SERVICES and the service type is set to USAGE
meter_reading_typeMeter Reading Type

The Meter Reading type related with the product type. This is applicable only for traceable physical goods

Available from CRM.COM R14.0.0

Referred Objects Response Data

 usage_detail_record_type object data response
NameType Description
IdStringThe ID of the retrieved usage detail record type
nameStringThe Name of the retrieved usage detail record type
alternative_codeStringThe Alternative Code of the retrieved usage detail record type
descriptionStringThe Description of the retrieved usage detail record type
unit_of_measurementStringThe Unit of measurement of the retrieved usage detail record type

Referred Objects Response Data

 unit_of_measurement object response data

Name

Type

Description

idStringThe identifier of the Unit of measurement

name

String

The name of the Unit of measurement

description

String

The description of the Unit of measurement

alternative_codeStringThe alternative code of the Unit of measurement

 

 meter_reading_type object data response
NameType Description
IdStringThe ID of the retrieved meter reading type
nameStringThe Name of the retrieved meter reading type
alternative_codeStringThe Alternative Code of the retrieved meter reading type
classificationStringThe Classification of the retrieved meter reading type
descriptionStringThe Description of the retrieved meter reading type
unit_of_measurementStringThe Unit of measurement of the retrieved meter reading type

Referred Objects Response Data

 unit_of_measurement object response data

Name

Type

Description

idStringThe identifier of the Unit of measurement

name

String

The name of the Unit of measurement

description

String

The description of the Unit of measurement

alternative_codeStringThe alternative code of the Unit of measurement

 global rate object response data

Name

Type

Description

id

String

The ID of the retrieved rate

rate_model

String

The price plan rate model which can be one of the following:

  • QUANTITYBASED
  • QUANTITYANDPERIODBASED
  • BILLABLEPERIODBASED
  • DURATIONBASED
  • FLATFEEBASED
  • USAGEBASED

From CRM.COM R17.0.0, QUANTITYANDMATURITYBASED is renamed to QUANTITYANDPERIODBASED

global_base_amountNumber

The base price of the product in the Global Price Plan

base_rate_applied_perString

The value for 'Base Rate Applied per'

Available when the rate model is 'Quantity & Quantity Based' and it is a selection between

  • Period
  • Period_Item
uotString

The 'UOT' applicable for the rate

  • Seconds
  • Minute
  • Hour
  • Day
  • Week
  • Month
  • Year

Available for one-time services

time_periodTime Period Object

 The period and unit of time for which the base amount is applicable for. This is available only on termed services rates.

uomString

The 'UOM' applicable for the rate

Available when the product type is of Usage Service Classification 

Referred Objects Response Data

 period object response data

Name

Type

Description

time_period_valueNumber

The time period value

time_period_uot

String

The time period unit of time. The supported values are the following:

MINUTES, HOURS, DAYS, WEEKS, MONTHS, YEARS

 job_requested_activity_service object response data

Name

Type

Description

id

String

The ID of the retrieved job requested activity service

activity_typeActivity Type ObjectThe type of the activity that will be performed in order to deliver the related job requested activity service
productProduct ObjectThe product classified as one time service which is related with the retrieved job requested activity service

Referred Objects Response Data

 activity_type object response data

Name

Type

Description

id

String

The ID of the retrieved activity type

name

String

The name of the retrieved activity type

alternative_code

String

The alternative code of the retrieved activity type

descriptionStringA description of the retrieved activity type

 product object response data
Name
Type
Description
IdStringThe ID of the product
codeStringThe code of product

alternative_code

String

The alternative code of product

description

String

The description of product

priority_levelInteger

The priority level of the product

Available from CRM.COM R12.3.0

global_rateGlobal Rate Object

The global rate of the retrieved product

Available from CRM.COM R15.0.0

product_typeProduct type objectThe type of the product

Referred Objects Response Data

 product_type object data response
NameType Description
IdStringThe ID of the retrieved product type
nameStringThe Name of the retrieved product type
alternative_codeStringThe Alternative Code of the retrieved product type
descriptionStringThe Description of the retrieved product type
classificationStringThe Classification of the retrieved product type which can be SERVICES or PHYSICALGOODS
service_typeStringThe Service Type of the retrieved product type which can be TERMED, USAGE, ONETIME or EXPENSE
physical_good_typeStringThe physical Good Type of the retrieved product type which can be TRACEABLE or NONTRACEABLE
composition_methodStringThe Composition Method of the retrieved product type which can be FLAT, FLEXIBLEBUNDLE or FIXEDBUNDLE
used_for_provisioningBooleanThe flag shows if the retrieved product type is used for provisioning
udr_typeUsage Detail Record TypeThe UDR type related with the product type. This is applicable only if the product type is classified as SERVICES and the service type is set to USAGE
meter_reading_typeMeter Reading Type

The Meter Reading type related with the product type. This is applicable only for traceable physical goods

Available from CRM.COM R14.0.0

Referred Objects Response Data

 usage_detail_record_type object data response
NameType Description
IdStringThe ID of the retrieved usage detail record type
nameStringThe Name of the retrieved usage detail record type
alternative_codeStringThe Alternative Code of the retrieved usage detail record type
descriptionStringThe Description of the retrieved usage detail record type
unit_of_measurementStringThe Unit of measurement of the retrieved usage detail record type

Referred Objects Response Data

 unit_of_measurement object response data

Name

Type

Description

idStringThe identifier of the Unit of measurement

name

String

The name of the Unit of measurement

description

String

The description of the Unit of measurement

alternative_codeStringThe alternative code of the Unit of measurement

 

 meter_reading_type object data response
NameType Description
IdStringThe ID of the retrieved meter reading type
nameStringThe Name of the retrieved meter reading type
alternative_codeStringThe Alternative Code of the retrieved meter reading type
classificationStringThe Classification of the retrieved meter reading type
descriptionStringThe Description of the retrieved meter reading type
unit_of_measurementStringThe Unit of measurement of the retrieved meter reading type

Referred Objects Response Data

 unit_of_measurement object response data

Name

Type

Description

idStringThe identifier of the Unit of measurement

name

String

The name of the Unit of measurement

description

String

The description of the Unit of measurement

alternative_codeStringThe alternative code of the Unit of measurement

 global rate object response data

Name

Type

Description

id

String

The ID of the retrieved rate

rate_model

String

The price plan rate model which can be one of the following:

  • QUANTITYBASED
  • QUANTITYANDPERIODBASED
  • BILLABLEPERIODBASED
  • DURATIONBASED
  • FLATFEEBASED
  • USAGEBASED

From CRM.COM R17.0.0, QUANTITYANDMATURITYBASED is renamed to QUANTITYANDPERIODBASED

global_base_amountNumber

The base price of the product in the Global Price Plan

base_rate_applied_perString

The value for 'Base Rate Applied per'

Available when the rate model is 'Quantity & Quantity Based' and it is a selection between

  • Period
  • Period_Item
uotString

The 'UOT' applicable for the rate

  • Seconds
  • Minute
  • Hour
  • Day
  • Week
  • Month
  • Year

Available for one-time services

time_periodTime Period Object

 The period and unit of time for which the base amount is applicable for. This is available only on termed services rates.

uomString

The 'UOM' applicable for the rate

Available when the product type is of Usage Service Classification 

Referred Objects Response Data

 period object response data

Name

Type

Description

time_period_valueNumber

The time period value

time_period_uot

String

The time period unit of time. The supported values are the following:

MINUTES, HOURS, DAYS, WEEKS, MONTHS, YEARS

 job_physical_goods_replacements object response data

Name

Type

Description

id

String

The ID of the retrieved job traceable physical good replacement

warranty_expiration_dateDateThe date on which the warranty policy of the specified traceable installed item expires. This is applicable only if the installed item to be replaced is still under warranty.
coveredBooleanIndicates whether the replacement installed item is covered by the warranty of the installed item that is replaced or not.
installed_itemInstalled Items Object

The installed item related with the retrieved job traceable physical good replacement. The installed item represents the installed item which will be replaced by another installed item through the Job

replacement_installed_item

 

Installed Items Object

The installed item related which replaces the job's traceable physical good.

warranty_policyWarranty Policy Object

The warranty policy which covers the job's requested physical good to be replaced. This information is available only when the physical good to be replaced is covered by a Warranty Policy.

 

warranty_coverage_reasonWarranty Coverage Reason Object

The Warranty coverage reason which provides reasoning for the job requested physical good's replacement. This information is available only when the installed item requested to be replaced is still under warranty.

Referred Objects Response Data

 installed item object response data

Name

Type

Description

id

String

The ID of the retrieved installed item

serial_number

String

The serial number of the retrieved installed item

alternative_code

String

The alternative code of the retrieved installed item

stateStringThe state of the retrieved installed item, which can be EFFECTIVE or NOT_EFFECTIVE
state_classificationState Classification object

The state classification of the retrieved installed item, which defines the reason why the installed item was set as Not Effective

Applicable only if the Installed Item was set as Not Effective through automation process

Available from CRM.COM R14.0.0

product

Product object

The product of the retrieved installed item

Referred Objects Response Data

 product object response data
Name
Type
Description
IdStringThe ID of the product
codeStringThe code of product

alternative_code

String

The alternative code of product

description

String

The description of product

priority_levelInteger

The priority level of the product

Available from CRM.COM R12.3.0

global_rateGlobal Rate Object

The global rate of the retrieved product

Available from CRM.COM R15.0.0

product_typeProduct type objectThe type of the product

Referred Objects Response Data

 product_type object data response
NameType Description
IdStringThe ID of the retrieved product type
nameStringThe Name of the retrieved product type
alternative_codeStringThe Alternative Code of the retrieved product type
descriptionStringThe Description of the retrieved product type
classificationStringThe Classification of the retrieved product type which can be SERVICES or PHYSICALGOODS
service_typeStringThe Service Type of the retrieved product type which can be TERMED, USAGE, ONETIME or EXPENSE
physical_good_typeStringThe physical Good Type of the retrieved product type which can be TRACEABLE or NONTRACEABLE
composition_methodStringThe Composition Method of the retrieved product type which can be FLAT, FLEXIBLEBUNDLE or FIXEDBUNDLE
used_for_provisioningBooleanThe flag shows if the retrieved product type is used for provisioning
udr_typeUsage Detail Record TypeThe UDR type related with the product type. This is applicable only if the product type is classified as SERVICES and the service type is set to USAGE
meter_reading_typeMeter Reading Type

The Meter Reading type related with the product type. This is applicable only for traceable physical goods

Available from CRM.COM R14.0.0

Referred Objects Response Data

 usage_detail_record_type object data response
NameType Description
IdStringThe ID of the retrieved usage detail record type
nameStringThe Name of the retrieved usage detail record type
alternative_codeStringThe Alternative Code of the retrieved usage detail record type
descriptionStringThe Description of the retrieved usage detail record type
unit_of_measurementStringThe Unit of measurement of the retrieved usage detail record type

Referred Objects Response Data

 unit_of_measurement object response data

Name

Type

Description

idStringThe identifier of the Unit of measurement

name

String

The name of the Unit of measurement

description

String

The description of the Unit of measurement

alternative_codeStringThe alternative code of the Unit of measurement

 

 meter_reading_type object data response
NameType Description
IdStringThe ID of the retrieved meter reading type
nameStringThe Name of the retrieved meter reading type
alternative_codeStringThe Alternative Code of the retrieved meter reading type
classificationStringThe Classification of the retrieved meter reading type
descriptionStringThe Description of the retrieved meter reading type
unit_of_measurementStringThe Unit of measurement of the retrieved meter reading type

Referred Objects Response Data

 unit_of_measurement object response data

Name

Type

Description

idStringThe identifier of the Unit of measurement

name

String

The name of the Unit of measurement

description

String

The description of the Unit of measurement

alternative_codeStringThe alternative code of the Unit of measurement

 global rate object response data

Name

Type

Description

id

String

The ID of the retrieved rate

rate_model

String

The price plan rate model which can be one of the following:

  • QUANTITYBASED
  • QUANTITYANDPERIODBASED
  • BILLABLEPERIODBASED
  • DURATIONBASED
  • FLATFEEBASED
  • USAGEBASED

From CRM.COM R17.0.0, QUANTITYANDMATURITYBASED is renamed to QUANTITYANDPERIODBASED

global_base_amountNumber

The base price of the product in the Global Price Plan

base_rate_applied_perString

The value for 'Base Rate Applied per'

Available when the rate model is 'Quantity & Quantity Based' and it is a selection between

  • Period
  • Period_Item
uotString

The 'UOT' applicable for the rate

  • Seconds
  • Minute
  • Hour
  • Day
  • Week
  • Month
  • Year

Available for one-time services

time_periodTime Period Object

 The period and unit of time for which the base amount is applicable for. This is available only on termed services rates.

uomString

The 'UOM' applicable for the rate

Available when the product type is of Usage Service Classification 

Referred Objects Response Data

 period object response data

Name

Type

Description

time_period_valueNumber

The time period value

time_period_uot

String

The time period unit of time. The supported values are the following:

MINUTES, HOURS, DAYS, WEEKS, MONTHS, YEARS

 state classification object response data
Name
Type
Description
nameStringThe name of the installed item's state classification

alternative_code

String

The alternative code of the installed item's state classification

description

String

The description of the installed item's state classification

 warranty object response data

Name

Type

Description

id

String

The ID of the retrieved warranty policy

numberStringThe number of the retrieved warranty policy
nameStringThe name of the retrieved warranty policy
alternative_codeStringThe alternative code of the retrieved warranty policy
life_cycle_stateString

The life cycle state of the retrieved warranty policy. The supported life cycle states are EFFECTIVE or NOT EFFECTIVE

 warranty_coverage_reason object data response
NameType Description
idStringThe ID of the retrieved warranty coverage reason
nameStringThe Name of the retrieved warranty coverage reason
alternative_codeStringThe Alternative Code of the retrieved warranty coverage reason
descriptionStringThe Description of the retrieved warranty coverage reason

 job_physical_good object response data

Name

Type

Description

id

String

The ID of the retrieved physical good

quantityNumberThe quantity of the product if the job physical good is not traceable
installed_itemInstalled item objectThe installed item related with the retrieved job physical good, if the physical good is traceable
productProducts ObjectThe product related with the retrieved job physical good, if the physical good is non traceable
components_setSet of Products Object

The product components that are included in the specified product bundle. This information is available only if the specified product is a flexible product bundle

Available form CRM.COM R12.3.0

Referred Objects Response Data

 installed item object response data

Name

Type

Description

id

String

The ID of the retrieved installed item

serial_number

String

The serial number of the retrieved installed item

alternative_code

String

The alternative code of the retrieved installed item

stateStringThe state of the retrieved installed item, which can be EFFECTIVE or NOT_EFFECTIVE
state_classificationState Classification object

The state classification of the retrieved installed item, which defines the reason why the installed item was set as Not Effective

Applicable only if the Installed Item was set as Not Effective through automation process

Available from CRM.COM R14.0.0

product

Product object

The product of the retrieved installed item

Referred Objects Response Data

 product object response data
Name
Type
Description
IdStringThe ID of the product
codeStringThe code of product

alternative_code

String

The alternative code of product

description

String

The description of product

priority_levelInteger

The priority level of the product

Available from CRM.COM R12.3.0

global_rateGlobal Rate Object

The global rate of the retrieved product

Available from CRM.COM R15.0.0

product_typeProduct type objectThe type of the product

Referred Objects Response Data

 product_type object data response
NameType Description
IdStringThe ID of the retrieved product type
nameStringThe Name of the retrieved product type
alternative_codeStringThe Alternative Code of the retrieved product type
descriptionStringThe Description of the retrieved product type
classificationStringThe Classification of the retrieved product type which can be SERVICES or PHYSICALGOODS
service_typeStringThe Service Type of the retrieved product type which can be TERMED, USAGE, ONETIME or EXPENSE
physical_good_typeStringThe physical Good Type of the retrieved product type which can be TRACEABLE or NONTRACEABLE
composition_methodStringThe Composition Method of the retrieved product type which can be FLAT, FLEXIBLEBUNDLE or FIXEDBUNDLE
used_for_provisioningBooleanThe flag shows if the retrieved product type is used for provisioning
udr_typeUsage Detail Record TypeThe UDR type related with the product type. This is applicable only if the product type is classified as SERVICES and the service type is set to USAGE
meter_reading_typeMeter Reading Type

The Meter Reading type related with the product type. This is applicable only for traceable physical goods

Available from CRM.COM R14.0.0

Referred Objects Response Data

 usage_detail_record_type object data response
NameType Description
IdStringThe ID of the retrieved usage detail record type
nameStringThe Name of the retrieved usage detail record type
alternative_codeStringThe Alternative Code of the retrieved usage detail record type
descriptionStringThe Description of the retrieved usage detail record type
unit_of_measurementStringThe Unit of measurement of the retrieved usage detail record type

Referred Objects Response Data

 unit_of_measurement object response data

Name

Type

Description

idStringThe identifier of the Unit of measurement

name

String

The name of the Unit of measurement

description

String

The description of the Unit of measurement

alternative_codeStringThe alternative code of the Unit of measurement

 

 meter_reading_type object data response
NameType Description
IdStringThe ID of the retrieved meter reading type
nameStringThe Name of the retrieved meter reading type
alternative_codeStringThe Alternative Code of the retrieved meter reading type
classificationStringThe Classification of the retrieved meter reading type
descriptionStringThe Description of the retrieved meter reading type
unit_of_measurementStringThe Unit of measurement of the retrieved meter reading type

Referred Objects Response Data

 unit_of_measurement object response data

Name

Type

Description

idStringThe identifier of the Unit of measurement

name

String

The name of the Unit of measurement

description

String

The description of the Unit of measurement

alternative_codeStringThe alternative code of the Unit of measurement

 global rate object response data

Name

Type

Description

id

String

The ID of the retrieved rate

rate_model

String

The price plan rate model which can be one of the following:

  • QUANTITYBASED
  • QUANTITYANDPERIODBASED
  • BILLABLEPERIODBASED
  • DURATIONBASED
  • FLATFEEBASED
  • USAGEBASED

From CRM.COM R17.0.0, QUANTITYANDMATURITYBASED is renamed to QUANTITYANDPERIODBASED

global_base_amountNumber

The base price of the product in the Global Price Plan

base_rate_applied_perString

The value for 'Base Rate Applied per'

Available when the rate model is 'Quantity & Quantity Based' and it is a selection between

  • Period
  • Period_Item
uotString

The 'UOT' applicable for the rate

  • Seconds
  • Minute
  • Hour
  • Day
  • Week
  • Month
  • Year

Available for one-time services

time_periodTime Period Object

 The period and unit of time for which the base amount is applicable for. This is available only on termed services rates.

uomString

The 'UOM' applicable for the rate

Available when the product type is of Usage Service Classification 

Referred Objects Response Data

 period object response data

Name

Type

Description

time_period_valueNumber

The time period value

time_period_uot

String

The time period unit of time. The supported values are the following:

MINUTES, HOURS, DAYS, WEEKS, MONTHS, YEARS

 state classification object response data
Name
Type
Description
nameStringThe name of the installed item's state classification

alternative_code

String

The alternative code of the installed item's state classification

description

String

The description of the installed item's state classification

 product object response data
Name
Type
Description
IdStringThe ID of the product
codeStringThe code of product

alternative_code

String

The alternative code of product

description

String

The description of product

priority_levelInteger

The priority level of the product

Available from CRM.COM R12.3.0

global_rateGlobal Rate Object

The global rate of the retrieved product

Available from CRM.COM R15.0.0

product_typeProduct type objectThe type of the product

Referred Objects Response Data

 product_type object data response
NameType Description
IdStringThe ID of the retrieved product type
nameStringThe Name of the retrieved product type
alternative_codeStringThe Alternative Code of the retrieved product type
descriptionStringThe Description of the retrieved product type
classificationStringThe Classification of the retrieved product type which can be SERVICES or PHYSICALGOODS
service_typeStringThe Service Type of the retrieved product type which can be TERMED, USAGE, ONETIME or EXPENSE
physical_good_typeStringThe physical Good Type of the retrieved product type which can be TRACEABLE or NONTRACEABLE
composition_methodStringThe Composition Method of the retrieved product type which can be FLAT, FLEXIBLEBUNDLE or FIXEDBUNDLE
used_for_provisioningBooleanThe flag shows if the retrieved product type is used for provisioning
udr_typeUsage Detail Record TypeThe UDR type related with the product type. This is applicable only if the product type is classified as SERVICES and the service type is set to USAGE
meter_reading_typeMeter Reading Type

The Meter Reading type related with the product type. This is applicable only for traceable physical goods

Available from CRM.COM R14.0.0

Referred Objects Response Data

 usage_detail_record_type object data response
NameType Description
IdStringThe ID of the retrieved usage detail record type
nameStringThe Name of the retrieved usage detail record type
alternative_codeStringThe Alternative Code of the retrieved usage detail record type
descriptionStringThe Description of the retrieved usage detail record type
unit_of_measurementStringThe Unit of measurement of the retrieved usage detail record type

Referred Objects Response Data

 unit_of_measurement object response data

Name

Type

Description

idStringThe identifier of the Unit of measurement

name

String

The name of the Unit of measurement

description

String

The description of the Unit of measurement

alternative_codeStringThe alternative code of the Unit of measurement

 

 meter_reading_type object data response
NameType Description
IdStringThe ID of the retrieved meter reading type
nameStringThe Name of the retrieved meter reading type
alternative_codeStringThe Alternative Code of the retrieved meter reading type
classificationStringThe Classification of the retrieved meter reading type
descriptionStringThe Description of the retrieved meter reading type
unit_of_measurementStringThe Unit of measurement of the retrieved meter reading type

Referred Objects Response Data

 unit_of_measurement object response data

Name

Type

Description

idStringThe identifier of the Unit of measurement

name

String

The name of the Unit of measurement

description

String

The description of the Unit of measurement

alternative_codeStringThe alternative code of the Unit of measurement

 global rate object response data

Name

Type

Description

id

String

The ID of the retrieved rate

rate_model

String

The price plan rate model which can be one of the following:

  • QUANTITYBASED
  • QUANTITYANDPERIODBASED
  • BILLABLEPERIODBASED
  • DURATIONBASED
  • FLATFEEBASED
  • USAGEBASED

From CRM.COM R17.0.0, QUANTITYANDMATURITYBASED is renamed to QUANTITYANDPERIODBASED

global_base_amountNumber

The base price of the product in the Global Price Plan

base_rate_applied_perString

The value for 'Base Rate Applied per'

Available when the rate model is 'Quantity & Quantity Based' and it is a selection between

  • Period
  • Period_Item
uotString

The 'UOT' applicable for the rate

  • Seconds
  • Minute
  • Hour
  • Day
  • Week
  • Month
  • Year

Available for one-time services

time_periodTime Period Object

 The period and unit of time for which the base amount is applicable for. This is available only on termed services rates.

uomString

The 'UOM' applicable for the rate

Available when the product type is of Usage Service Classification 

Referred Objects Response Data

 period object response data

Name

Type

Description

time_period_valueNumber

The time period value

time_period_uot

String

The time period unit of time. The supported values are the following:

MINUTES, HOURS, DAYS, WEEKS, MONTHS, YEARS

 job_expense object response data

Name

Type

Description

id

String

The ID of the retrieved job expense

productProduct objectThe product classified as one time service which is related with the retrieved job expense

Referred Objects Response Data

 product object response data
Name
Type
Description
IdStringThe ID of the product
codeStringThe code of product

alternative_code

String

The alternative code of product

description

String

The description of product

priority_levelInteger

The priority level of the product

Available from CRM.COM R12.3.0

global_rateGlobal Rate Object

The global rate of the retrieved product

Available from CRM.COM R15.0.0

product_typeProduct type objectThe type of the product

Referred Objects Response Data

 product_type object data response
NameType Description
IdStringThe ID of the retrieved product type
nameStringThe Name of the retrieved product type
alternative_codeStringThe Alternative Code of the retrieved product type
descriptionStringThe Description of the retrieved product type
classificationStringThe Classification of the retrieved product type which can be SERVICES or PHYSICALGOODS
service_typeStringThe Service Type of the retrieved product type which can be TERMED, USAGE, ONETIME or EXPENSE
physical_good_typeStringThe physical Good Type of the retrieved product type which can be TRACEABLE or NONTRACEABLE
composition_methodStringThe Composition Method of the retrieved product type which can be FLAT, FLEXIBLEBUNDLE or FIXEDBUNDLE
used_for_provisioningBooleanThe flag shows if the retrieved product type is used for provisioning
udr_typeUsage Detail Record TypeThe UDR type related with the product type. This is applicable only if the product type is classified as SERVICES and the service type is set to USAGE
meter_reading_typeMeter Reading Type

The Meter Reading type related with the product type. This is applicable only for traceable physical goods

Available from CRM.COM R14.0.0

Referred Objects Response Data

 usage_detail_record_type object data response
NameType Description
IdStringThe ID of the retrieved usage detail record type
nameStringThe Name of the retrieved usage detail record type
alternative_codeStringThe Alternative Code of the retrieved usage detail record type
descriptionStringThe Description of the retrieved usage detail record type
unit_of_measurementStringThe Unit of measurement of the retrieved usage detail record type

Referred Objects Response Data

 unit_of_measurement object response data

Name

Type

Description

idStringThe identifier of the Unit of measurement

name

String

The name of the Unit of measurement

description

String

The description of the Unit of measurement

alternative_codeStringThe alternative code of the Unit of measurement

 

 meter_reading_type object data response
NameType Description
IdStringThe ID of the retrieved meter reading type
nameStringThe Name of the retrieved meter reading type
alternative_codeStringThe Alternative Code of the retrieved meter reading type
classificationStringThe Classification of the retrieved meter reading type
descriptionStringThe Description of the retrieved meter reading type
unit_of_measurementStringThe Unit of measurement of the retrieved meter reading type

Referred Objects Response Data

 unit_of_measurement object response data

Name

Type

Description

idStringThe identifier of the Unit of measurement

name

String

The name of the Unit of measurement

description

String

The description of the Unit of measurement

alternative_codeStringThe alternative code of the Unit of measurement

 global rate object response data

Name

Type

Description

id

String

The ID of the retrieved rate

rate_model

String

The price plan rate model which can be one of the following:

  • QUANTITYBASED
  • QUANTITYANDPERIODBASED
  • BILLABLEPERIODBASED
  • DURATIONBASED
  • FLATFEEBASED
  • USAGEBASED

From CRM.COM R17.0.0, QUANTITYANDMATURITYBASED is renamed to QUANTITYANDPERIODBASED

global_base_amountNumber

The base price of the product in the Global Price Plan

base_rate_applied_perString

The value for 'Base Rate Applied per'

Available when the rate model is 'Quantity & Quantity Based' and it is a selection between

  • Period
  • Period_Item
uotString

The 'UOT' applicable for the rate

  • Seconds
  • Minute
  • Hour
  • Day
  • Week
  • Month
  • Year

Available for one-time services

time_periodTime Period Object

 The period and unit of time for which the base amount is applicable for. This is available only on termed services rates.

uomString

The 'UOM' applicable for the rate

Available when the product type is of Usage Service Classification 

Referred Objects Response Data

 period object response data

Name

Type

Description

time_period_valueNumber

The time period value

time_period_uot

String

The time period unit of time. The supported values are the following:

MINUTES, HOURS, DAYS, WEEKS, MONTHS, YEARS

 activity object response data

Name

Type

Description

id

String

The ID of the retrieved activity

number

String

The number of the retrieved activity

life_cycle_state

String

The life cycle state of the activity. One of the following values is returned:

PENDING, IN PROGRESS, COMPLETED, CANCELLED

contact_informationContact information objectThe contact information owning the activity
typeActivity Type ObjectThe type information of the retrieved activity

Referred Objects Response Data

 contact_information object response data

Name

Type

Description

id

String

The ID of the retrieved contact information

type

String

The type of the retrieved contact information which can be PERSON or COMPANY

life_cycle_state

String

The lifecycle state of the retrieved contact information which can be MARKETING or FINANCIAL

name

String

The full name of the retrieved contact information

first_name

String

The first name of the retrieved contact information

middle_name

String

The middle name of the retrieved contact information

last_name

String

The last name of the retrieved contact information

title

String

The title of the retrieved contact information

company_nameSting

The company name of the retrieved contact information

demographics

Demographics Object

The demographics information of the retrieved contact information

company_profile

Company profile object

The company profile of the retrieve contact information

Referred Objects Response Data

 demographics object response data

Name

Type

Description

gender

String

The gender of the retrieved contact information which can be MALE or FEMALE

id_number

String

The ID number of the retrieved contact information

id_number_expiration_dateDate

The ID number's expiration date of the retrieved contact information

Available from CRM.COM R14.0.0

passport_number

String

The passport number of the retrieved contact information

passport_number_expiration_dateDate

The passport's expiration date of the retrieved contact information

Available from CRM.COM R14.0.0

social_security_number

String

The social security number of the retrieved contact information

date_of_birth

Date of Birth Object

The date of birth of the retrieved contact information

name_day

Name Day Object

The name day of the retrieved contact information

country_of_residence

Country Object

The country of residence of the retrieved contact information

id_issued_by_country

Country Object

The ID issued country of retrieved contact information

passport_issued_by_country

Country Object

The passport  issued country of retrieved contact information

industry

Industry Object

The industry of retrieved contact information

industry_sector

Industry sector Object

The sector of retrieved contact information

Referred Objects Response Data

 date_of_birth object response data

Name

Type

Description

day

Integer

The day of the retrieved date of birth

month

Integer

The month of the retrieved date of birth

year

Integer

The year of the retrieved date of birth

 name_day object response data

Name

Type

Description

day

Integer

The day of the retrieved name day

month

Integer

The month of the retrieved name day

 country object response data

Name

Type

Description

id

String

The id of the retrieved country

name

String

The name of the retrieved country

alternative_codeString

The alternative code of the retrieved country

dialing_codeString

The dialing code of the retrieved country

Available from CRM.COM R15.1.0

two_character_codeString

The two character code of the retrieved country

three_character_codeString

The three character code of the retrieved country

country_flagImage Object

The flag of the retrieved country

Available from CRM.COM R15.1.0

Referred Objects Response Data

 country_flag object response data

Name

Type

Description

id

String

The ID of the retrieved country flag

fileFile ObjectThe information of the attached file

Referred Objects Response Data

 file object response data

 

Name

Type

Description

file_nameStringThe name of the file
file_content_urlStringThe url that can be used to access the actual content of the file
file_mime_typeStringThe mime type of the attached file

 industry object response data

Name

Type

Description

id

String

The id of the retrieved industry

name

String

The name of the retrieved industry

code

String

The code of the retrieved industry

 industry sector object response data

Name

Type

Description

id

String

The id of the retrieved industry sector

name

String

The name of the retrieved industry sector

alternative_code

String

The alternative code of the retrieved industry sector

 company profile object response data

Name

Type

Description

profile_year

Number

The profile year of the retrieved contact information

annual_turnover

Number

The annual turnover of the retrieved contact information

established_date

Date

The established date of the retrieved contact information

number_of_employeesNumber

The number of employees of the retrieved contact information

registration_number

String

The registration number of the retrieved contact information

vat_registration_numberString

The vat registration number of the retrieved contact information

vat_registered_byString

The vat registration by of the retrieved contact information

vat_registration_date

Date

The vat registration date of the retrieved contact information

tax_reference_numberString

The tax referenece number of the retrieved contact information

registered_in_country

Country Object

The country of residence of the retrieved contact information

industry

Industry Object

The industry of retrieved contact information

industry_sector

Industry sector Object

The sector of retrieved contact information

Referred Objects Response Data

 country object response data

Name

Type

Description

id

String

The id of the retrieved country

name

String

The name of the retrieved country

alternative_codeString

The alternative code of the retrieved country

dialing_codeString

The dialing code of the retrieved country

Available from CRM.COM R15.1.0

two_character_codeString

The two character code of the retrieved country

three_character_codeString

The three character code of the retrieved country

country_flagImage Object

The flag of the retrieved country

Available from CRM.COM R15.1.0

Referred Objects Response Data

 country_flag object response data

Name

Type

Description

id

String

The ID of the retrieved country flag

fileFile ObjectThe information of the attached file

Referred Objects Response Data

 file object response data

 

Name

Type

Description

file_nameStringThe name of the file
file_content_urlStringThe url that can be used to access the actual content of the file
file_mime_typeStringThe mime type of the attached file

 industry object response data

Name

Type

Description

id

String

The id of the retrieved industry

name

String

The name of the retrieved industry

code

String

The code of the retrieved industry

 industry sector object response data

Name

Type

Description

id

String

The id of the retrieved industry sector

name

String

The name of the retrieved industry sector

alternative_code

String

The alternative code of the retrieved industry sector

 activity_type object response data

Name

Type

Description

id

String

The ID of the retrieved activity type

name

String

The name of the retrieved activity type

alternative_code

String

The alternative code of the retrieved activity type

descriptionStringA description of the retrieved activity type

 bill object response data

Name

Type

Description

id

String

The ID of the retrieved bill

number

String

The number of the retrieved bill

life_cycle_state

String

The life cycle state of the bill. One of the following values is returned:

POSTED, PRESENTED, PRESENTED_CONFIRMED, PRESENTED_REJECTED

from_dateDateThe date from which the accounts receivable is billed for
to_dateDateThe date until which the accounts receivable is billed for
due_dateDate

The due date of bill. The field is calculated dynamically. The maximum due date of related invoices.

Available from CRM.COM R12.4.0

total_billed_amountNumberThe total billed amount
total_amount_to_be_paidNumberThe total amount to be paid
bill_statusString

The status of the bill in terms of it is settled or not.The supported values are the following:

SETTLED, UNSETTLED, PARTIALLY_SETTLED

currencyCurrency object

The bill's currency

Available from CRM.COM R10.0.0

Referred Objects Response Data

 currency object response data

Name

Type

Description

id

String

The ID of the retrieved currency

code

String

The code of the retrieved currency

prefix_symbolStringThe prefix symbol for the specified currency

suffix_symbol

StringThe suffix symbol for the specified currency
life_cycle_stateString

The life cycle state for the specified currency, which can be EFFECTIVE or NOT EFFECTIVE

Available from CRM.COM R14.0.0

integer_part_nameStringThe integer part name for the specified currency
decimal_part_nameStringThe decimal part name for the specified currency

 log_information object response data

Name

Type

Description

created_date

Date

The date that the retrieved record was created

updated_date

Date

The last date that the retrieved record was updated

created_by_unit

Unit Object

The unit that created the retrieved record

From CRM.COM R14.1.0 and onward, group_name and community_name attributes will be returned as empty, if the related legacy compatibility setting is disabled

Deprecated from CRM.COM R18.0.0

created_by_business_unit

Unit Object

The unit that created the retrieved record

From CRM.COM R14.1.0 and onward, group_name and community_name attributes will be returned as empty, if the related legacy compatibility setting is disabled

Available from CRM.COM R18.0.0

created_by_user

User Object

The user that created the retrieved record

From CRM.COM R14.1.0 and onward, person_name and email attributes will be returned as empty, if the related legacy compatibility setting is disabled

updated_by_unit

Unit Object

The last unit that updated the retrieved record

From CRM.COM R14.1.0 and onward, group_name and community_name attributes will be returned as empty, if the related legacy compatibility setting is disabled

Deprecated from CRM.COM R18.0.0

updated_by_business_unit

Unit Object

The last unit that updated the retrieved record

Available from CRM.COM R18.0.0

updated_by_user

User Object

The last user that updated the retrieved record

From CRM.COM R14.1.0 and onward, person_name and email attributes will be returned as empty, if the related legacy compatibility setting is disabled

Referred Objects Response Data

 unit object response data

Name

Type

Description

id

String

The ID of the retrieved unit

name

String

The name of the retrieved unit

group_name

String

The name of the group that the retrieved unit belongs to

community_name

String

The name of the community that the retrieved unit belongs to

alternative_code

String

The alternative code of the retrieved unit

description

String

The description of the retrieved unit

 business unit object response data

Name

Type

Description

id

String

The ID of the retrieved business unit

name

String

The name of the retrieved business unit

codeStringThe code of the retrieved business unit
unified_codeString

The unified code of the retrieved business unit

description

String

The description of the retrieved business unit

parent_business_unit_nameStringThe name of the parent business unit that the retrieved business unit belongs to

 user object response data

Name

Type

Description

id

String

The ID of the retrieved user

username

String

The user name of the retrieved user

person_name

String

The full name of the retrieved user

email

String

The email of the retrieved user

Examples

 Example 1

HTTP Method: GET

 

Request:

Response:

{
    "data": [
        {
            "notes": null,
            "contact_phone": null,
            "log_information": {
                "created_by_unit": {
                    "alternative_code": "adminunit",
                    "group_name": "Main Group",
                    "community_name": "Community",
                    "name": "Admin Unit",
                    "description": "admin unit",
                    "id": "1"
                },
                "updated_by_unit": {
                    "alternative_code": "adminunit",
                    "group_name": "Main Group",
                    "community_name": "Community",
                    "name": "Admin Unit",
                    "description": "admin unit",
                    "id": "1"
                },
                "created_date": "2016-08-23T13:36:37",
                "updated_date": "2016-11-04T13:20:19",
                "updated_by_user": {
                    "person_name": "CRM COM",
                    "id": "1",
                    "email": "dev@crm.com",
                    "username": "MPAdministrator"
                },
                "created_by_user": {
                    "person_name": "CRM COM",
                    "id": "1",
                    "email": "dev@crm.com",
                    "username": "MPAdministrator"
                }
            },
            "requested_physical_goods_set": [],
            "expiration_date": null,
            "type": {
                "billing_method": null,
                "alternative_code": "RPG",
                "name": "Replace Physical Goods",
                "fulfillment_scope": "REPLACE_PHYSICAL_GOODS",
                "description": null,
                "fulfillment_method": "BASED_ON_ORDERED_ITEMS",
                "id": "E859291E838947F58C09BD0799E3613D",
                "billing_directive": "BILLABLE"
            },
            "number": "J00000413",
            "bills_set": [
                {
                    "number": "448",
                    "from_date": "2016-11-04T13:20:46",
                    "to_date": null,
                    "currency": {
                        "suffix_symbol": null,
                        "prefix_symbol": "£",
                        "decimal_part_name": null,
                        "code": "GBP",
                        "integer_part_name": null,
                        "id": "9",
                        "life_cycle_state": "EFFECTIVE"
                    },
                    "id": "18968EBD5FF74DB49652772BDA3A0521",
                    "life_cycle_state": "POSTED",
                    "total_billed_amount": 100,
                    "total_amount_to_be_paid": 600,
                    "bill_status": null
                }
            ],
            "id": "356E29D2B8BD4AE9B85A800A74156B74",
            "actual_completed_date": "2016-11-04T13:20:19",
            "requested_expenses_set": [],
            "udf_string_2": null,
            "udf_string_3": null,
            "udf_string_4": null,
            "udf_string_5": null,
            "privacy_level": null,
            "udf_string_1": "1",
            "life_cycle_state": "COMPLETED",
            "activities_set": [],
            "physical_goods_set": [],
            "time_overdue": {
                "time_period_uot": null,
                "time_period_value": null
            },
            "udf_string_6": null,
            "udf_string_7": null,
            "udf_string_8": null,
            "status": {
                "alternative_code": "3",
                "name": "Closed",
                "description": null,
                "id": "B5BE4505EE41A8829AAA7790F9BACE49",
                "life_cycle_state": "COMPLETED"
            },
            "owned_by_group": {
                "alternative_code": "MG",
                "community_name": "Community",
                "name": "Main Group",
                "description": "Main Group",
                "id": "1"
            },
            "description": null,
            "rating_state": "COMPLETED",
            "expenses_set": [],
            "udf_date_2": null,
            "udf_date_1": null,
            "udf_date_4": null,
            "contact_email": null,
            "udf_date_3": null,
            "physical_goods_replacements_set": [
                {
                    "installed_item": {
                        "product": {
                            "code": "Smartcard",
                            "product_type": {
                                "service_type": null,
                                "used_for_provisioning": true,
                                "alternative_code": "S",
                                "udr_type": null,
                                "composition_method": "FLAT",
                                "name": "SMARTCARD",
                                "description": "SMARTCARD",
                                "id": "D6BE0209EC0149989A89972CE889DF8B",
                                "classification": "PHYSICALGOODS",
                                "physical_good_type": "TRACEABLE"
                            },
                            "alternative_code": "S",
                            "description": "Smartcard",
                            "id": "4F656ED5DAC44168B0805227881202CD",
                            "priority_level": null
                        },
                        "alternative_code": "534534534",
                        "serial_number": "534534534",
                        "id": "B754F53C66AE4C5395B0E69659B24618",
                        "state": "EFFECTIVE"
                    },
                    "warranty_expiration_date": null,
                    "warranty_coverage_reason": null,
                    "warranty_policy": null,
                    "replacement_installed_item": {
                        "product": {
                            "code": "Smartcard",
                            "product_type": {
                                "service_type": null,
                                "used_for_provisioning": true,
                                "alternative_code": "S",
                                "udr_type": null,
                                "composition_method": "FLAT",
                                "name": "SMARTCARD",
                                "description": "SMARTCARD",
                                "id": "D6BE0209EC0149989A89972CE889DF8B",
                                "classification": "PHYSICALGOODS",
                                "physical_good_type": "TRACEABLE"
                            },
                            "alternative_code": "S",
                            "description": "Smartcard",
                            "id": "4F656ED5DAC44168B0805227881202CD",
                            "priority_level": null
                        },
                        "alternative_code": "SM:00:00:00:02:MA",
                        "serial_number": "SM-000002-MA",
                        "id": "A02863EE2BBE4891BDF1607B1AECBDC7",
                        "state": "EFFECTIVE"
                    },
                    "covered": false,
                    "id": "8E939514DB87429AB8F7835967F6D450"
                },
                {
                    "installed_item": {
                        "product": {
                            "code": "Set-top-box",
                            "product_type": {
                                "service_type": null,
                                "used_for_provisioning": true,
                                "alternative_code": "STB",
                                "udr_type": null,
                                "composition_method": "FLAT",
                                "name": "SET TOP BOX",
                                "description": "SET TOP BOX",
                                "id": "E8BA9A6F34A24019A89892D5B3ACD9DF",
                                "classification": "PHYSICALGOODS",
                                "physical_good_type": "TRACEABLE"
                            },
                            "alternative_code": "STB",
                            "description": "Set-top-box",
                            "id": "D613415339C14975B28BB4FC11598E93",
                            "priority_level": null
                        },
                        "alternative_code": "DSNWstb00001129",
                        "serial_number": "DSNWstb00001129",
                        "id": "0F5E1FE2EA4A4B9C86D83C0D94ECD3FA",
                        "state": "EFFECTIVE"
                    },
                    "warranty_expiration_date": "2015-04-13T12:48:06",
                    "warranty_coverage_reason": null,
                    "warranty_policy": {
                        "number": "2",
                        "alternative_code": "24MONTHS",
                        "name": "New Advanced Subscription Sales",
                        "id": "6D6F817E869441BD808A961C9B9B2229",
                        "life_cycle_state": "EFFECTIVE"
                    },
                    "replacement_installed_item": {
                        "product": {
                            "code": "Set-top-box",
                            "product_type": {
                                "service_type": null,
                                "used_for_provisioning": true,
                                "alternative_code": "STB",
                                "udr_type": null,
                                "composition_method": "FLAT",
                                "name": "SET TOP BOX",
                                "description": "SET TOP BOX",
                                "id": "E8BA9A6F34A24019A89892D5B3ACD9DF",
                                "classification": "PHYSICALGOODS",
                                "physical_good_type": "TRACEABLE"
                            },
                            "alternative_code": "STB",
                            "description": "Set-top-box",
                            "id": "D613415339C14975B28BB4FC11598E93",
                            "priority_level": null
                        },
                        "alternative_code": "stb_replace_001",
                        "serial_number": "stb_replace_001",
                        "id": "D77451FF2DA74C468049BD52332D26BB",
                        "state": "EFFECTIVE"
                    },
                    "covered": false,
                    "id": "488E19D7DD9440E9A349AD2AEF70B20A"
                }
            ],
            "udf_float_3": null,
            "udf_float_4": null,
            "estimated_completion_time": {
                "time_period_uot": "HOURS",
                "time_period_value": 10
            },
            "service_request": null,
            "udf_float_1": null,
            "billing_terms": {
                "billing_frequency": null,
                "billing_term_scheme": {
                    "code": "PJBTS",
                    "name": "P Job Billing Term Scheme",
                    "billing_type": "NORMAL",
                    "id": "4DA32AA285FD43CE85256B970277E638",
                    "life_cycle_state": "EFFECTIVE",
                    "classification": "JOBS"
                },
                "allowed_cancel_date": null,
                "billing_cycle_day": null,
                "agreement_date": "2016-08-23T00:00:00",
                "effective_date": "2016-08-23T00:00:00",
                "price_plan": {
                    "code": "MPP",
                    "name": "Main Price Plan",
                    "effective_date": "2016-07-21T00:00:00",
                    "description": "Main Price Plan",
                    "id": "E2858AC591A04CF58912A9636787139C",
                    "type": "BASE",
                    "expiration_date": "2017-01-16T00:00:00"
                },
                "id": "51F49B45252E4995A9559695837844F3",
                "expiration_date": null,
                "binding_information": null
            },
            "udf_float_2": null,
            "start_date": "2016-08-23T13:36:37",
            "assigned_to": {
                "unit": {
                    "alternative_code": "adminunit",
                    "group_name": "Main Group",
                    "community_name": "Community",
                    "name": "Admin Unit",
                    "description": "admin unit",
                    "id": "1"
                },
                "user": {
                    "person_name": "Baran Telecom",
                    "id": "D95F2057922F4B25AF02B5032C06366E",
                    "email": null,
                    "username": "barantelecom"
                }
            },
            "accounts_receivable": {
                "number": "ACR0000000085",
                "name": "ACR0000000085 Matt Murdock",
                "id": "3DDBD360B70F49899F1EE6B0488F1A9D",
                "life_cycle_state": "ACTIVE",
                "account_owner": {
                    "company_profile": null,
                    "company_name": null,
                    "name": "Matt Murdock",
                    "last_name": "Murdock",
                    "id": "73CD30EDBBD0405299D9E780431D640D",
                    "life_cycle_state": "FINANCIAL",
                    "middle_name": null,
                    "title": null,
                    "type": "PERSON",
                    "first_name": "Matt",
                    "demographics": {
                        "name_day": {
                            "month": null,
                            "day": null
                        },
                        "id_number": "12113213",
                        "gender": null,
                        "country_of_residence": {
                            "alternative_code": "IRN",
                            "three_character_code": null,
                            "name": "IRAN (ISLAMIC REPUBLIC OF)",
                            "id": "231",
                            "two_character_code": null
                        },
                        "date_of_birth": {
                            "month": null,
                            "year": null,
                            "day": null
                        },
                        "industry_sector": null,
                        "passport_number": "d213213",
                        "industry": null,
                        "social_security_number": null,
                        "id_issued_by_country": null,
                        "passport_issued_by_country": null
                    }
                }
            },
            "time_to_completion": {
                "time_period_uot": null,
                "time_period_value": null
            },
            "requested_activity_services_set": [],
            "requested_physical_goods_replacement_set": [
                {
                    "installed_item": {
                        "product": {
                            "code": "Set-top-box",
                            "product_type": {
                                "service_type": null,
                                "used_for_provisioning": true,
                                "alternative_code": "STB",
                                "udr_type": null,
                                "composition_method": "FLAT",
                                "name": "SET TOP BOX",
                                "description": "SET TOP BOX",
                                "id": "E8BA9A6F34A24019A89892D5B3ACD9DF",
                                "classification": "PHYSICALGOODS",
                                "physical_good_type": "TRACEABLE"
                            },
                            "alternative_code": "STB",
                            "description": "Set-top-box",
                            "id": "D613415339C14975B28BB4FC11598E93",
                            "priority_level": null
                        },
                        "alternative_code": "DSNWstb00001129",
                        "serial_number": "DSNWstb00001129",
                        "id": "0F5E1FE2EA4A4B9C86D83C0D94ECD3FA",
                        "state": "EFFECTIVE"
                    },
                    "warranty_expiration_date": "2015-04-13T12:48:06",
                    "warranty_policy": null,
                    "id": "AFE1E42B2AB04739BA9199EBEC38C2F9"
                },
                {
                    "installed_item": {
                        "product": {
                            "code": "Smartcard",
                            "product_type": {
                                "service_type": null,
                                "used_for_provisioning": true,
                                "alternative_code": "S",
                                "udr_type": null,
                                "composition_method": "FLAT",
                                "name": "SMARTCARD",
                                "description": "SMARTCARD",
                                "id": "D6BE0209EC0149989A89972CE889DF8B",
                                "classification": "PHYSICALGOODS",
                                "physical_good_type": "TRACEABLE"
                            },
                            "alternative_code": "S",
                            "description": "Smartcard",
                            "id": "4F656ED5DAC44168B0805227881202CD",
                            "priority_level": null
                        },
                        "alternative_code": "534534534",
                        "serial_number": "534534534",
                        "id": "B754F53C66AE4C5395B0E69659B24618",
                        "state": "EFFECTIVE"
                    },
                    "warranty_expiration_date": null,
                    "warranty_policy": null,
                    "id": "C4356E364BAC4726BBC08474D81D04F3"
                }
            ],
            "location": {
                "apartment_number": "121",
                "care_of": null,
                "country": {
                    "alternative_code": "USA",
                    "three_character_code": "USA",
                    "name": "UNITED STATES OF AMERICA",
                    "id": "127",
                    "two_character_code": "US"
                },
                "municipality": null,
                "type": "HOME",
                "udf_date_2": null,
                "udf_date_1": null,
                "street_name": "57th and 7th ",
                "udf_date_4": null,
                "udf_date_3": null,
                "udf_float_3": null,
                "udf_float_4": null,
                "po_box_postal_code": null,
                "udf_string_15": null,
                "udf_string_16": null,
                "udf_string_13": null,
                "udf_string_14": null,
                "udf_string_11": null,
                "udf_string_12": null,
                "id": "20BB61053142444EAF2740E07ECD9495",
                "state": "Active",
                "udf_string_10": null,
                "floor": 12,
                "udf_float_1": null,
                "udf_float_2": null,
                "area": "Hell's Kitchen",
                "udf_string_2": null,
                "udf_string_3": null,
                "udf_string_4": null,
                "udf_string_5": null,
                "udf_string_1": null,
                "po_box": null,
                "town_city": "New York",
                "district": null,
                "street_number": "4012",
                "postal_code": "1212",
                "udf_string_6": null,
                "udf_string_7": null,
                "udf_string_8": null,
                "udf_string_9": null
            },
            "category": null,
            "expected_completion_date": "2016-08-23T23:36:37"
        },
        {
            "notes": null,
            "contact_phone": null,
            "log_information": {
                "created_by_unit": {
                    "alternative_code": "adminunit",
                    "group_name": "Main Group",
                    "community_name": "Community",
                    "name": "Admin Unit",
                    "description": "admin unit",
                    "id": "1"
                },
                "updated_by_unit": {
                    "alternative_code": "adminunit",
                    "group_name": "Main Group",
                    "community_name": "Community",
                    "name": "Admin Unit",
                    "description": "admin unit",
                    "id": "1"
                },
                "created_date": "2016-08-25T06:34:26",
                "updated_date": "2016-08-25T06:44:59",
                "updated_by_user": {
                    "person_name": "CRM COM",
                    "id": "1",
                    "email": "dev@crm.com",
                    "username": "MPAdministrator"
                },
                "created_by_user": {
                    "person_name": "CRM COM",
                    "id": "1",
                    "email": "dev@crm.com",
                    "username": "MPAdministrator"
                }
            },
            "requested_physical_goods_set": [],
            "expiration_date": null,
            "type": {
                "billing_method": null,
                "alternative_code": "RPG_1",
                "name": "Replace Physical Goods(EXTRA)",
                "fulfillment_scope": "REPLACE_PHYSICAL_GOODS",
                "description": null,
                "fulfillment_method": "BASED_ON_DELIVERED_ITEMS",
                "id": "A0E63EC0FB8242B4B62862EE01BD847A",
                "billing_directive": "BILLABLE"
            },
            "number": "J00000421",
            "bills_set": null,
            "id": "6703BE840E0A4A4788A7908AF9A8204F",
            "actual_completed_date": null,
            "requested_expenses_set": [],
            "udf_string_2": null,
            "udf_string_3": null,
            "udf_string_4": null,
            "udf_string_5": null,
            "privacy_level": null,
            "udf_string_1": "1",
            "life_cycle_state": "PENDING",
            "activities_set": [],
            "physical_goods_set": [],
            "time_overdue": {
                "time_period_uot": "MONTHS",
                "time_period_value": 11.233333333333333
            },
            "udf_string_6": null,
            "udf_string_7": null,
            "udf_string_8": null,
            "status": {
                "alternative_code": "0",
                "name": "To be approved",
                "description": null,
                "id": "4EF2476D7E9939889C20B126F4CF233F",
                "life_cycle_state": "PENDING"
            },
            "owned_by_group": {
                "alternative_code": "MG",
                "community_name": "Community",
                "name": "Main Group",
                "description": "Main Group",
                "id": "1"
            },
            "description": null,
            "rating_state": "PENDING",
            "expenses_set": [],
            "udf_date_2": null,
            "udf_date_1": null,
            "udf_date_4": null,
            "contact_email": null,
            "udf_date_3": null,
            "physical_goods_replacements_set": [],
            "udf_float_3": null,
            "udf_float_4": null,
            "estimated_completion_time": {
                "time_period_uot": "WEEKS",
                "time_period_value": 7
            },
            "service_request": null,
            "udf_float_1": null,
            "billing_terms": {
                "billing_frequency": null,
                "billing_term_scheme": {
                    "code": "PJBTS",
                    "name": "P Job Billing Term Scheme",
                    "billing_type": "NORMAL",
                    "id": "4DA32AA285FD43CE85256B970277E638",
                    "life_cycle_state": "EFFECTIVE",
                    "classification": "JOBS"
                },
                "allowed_cancel_date": null,
                "billing_cycle_day": null,
                "agreement_date": "2016-08-25T00:00:00",
                "effective_date": "2016-08-25T00:00:00",
                "price_plan": {
                    "code": "MPP",
                    "name": "Main Price Plan",
                    "effective_date": "2016-07-21T00:00:00",
                    "description": "Main Price Plan",
                    "id": "E2858AC591A04CF58912A9636787139C",
                    "type": "BASE",
                    "expiration_date": "2017-01-16T00:00:00"
                },
                "id": "8ED875928DC94AC9B535EF596D3D2D5B",
                "expiration_date": null,
                "binding_information": null
            },
            "udf_float_2": null,
            "start_date": "2016-08-25T06:34:26",
            "assigned_to": {
                "unit": {
                    "alternative_code": "adminunit",
                    "group_name": "Main Group",
                    "community_name": "Community",
                    "name": "Admin Unit",
                    "description": "admin unit",
                    "id": "1"
                },
                "user": {
                    "person_name": "CRM COM",
                    "id": "1",
                    "email": "dev@crm.com",
                    "username": "MPAdministrator"
                }
            },
            "accounts_receivable": {
                "number": "ACR0000000085",
                "name": "ACR0000000085 Matt Murdock",
                "id": "3DDBD360B70F49899F1EE6B0488F1A9D",
                "life_cycle_state": "ACTIVE",
                "account_owner": {
                    "company_profile": null,
                    "company_name": null,
                    "name": "Matt Murdock",
                    "last_name": "Murdock",
                    "id": "73CD30EDBBD0405299D9E780431D640D",
                    "life_cycle_state": "FINANCIAL",
                    "middle_name": null,
                    "title": null,
                    "type": "PERSON",
                    "first_name": "Matt",
                    "demographics": {
                        "name_day": {
                            "month": null,
                            "day": null
                        },
                        "id_number": "12113213",
                        "gender": null,
                        "country_of_residence": {
                            "alternative_code": "IRN",
                            "three_character_code": null,
                            "name": "IRAN (ISLAMIC REPUBLIC OF)",
                            "id": "231",
                            "two_character_code": null
                        },
                        "date_of_birth": {
                            "month": null,
                            "year": null,
                            "day": null
                        },
                        "industry_sector": null,
                        "passport_number": "d213213",
                        "industry": null,
                        "social_security_number": null,
                        "id_issued_by_country": null,
                        "passport_issued_by_country": null
                    }
                }
            },
            "time_to_completion": {
                "time_period_uot": null,
                "time_period_value": null
            },
            "requested_activity_services_set": [],
            "requested_physical_goods_replacement_set": [
                {
                    "installed_item": {
                        "product": {
                            "code": "Smartcard",
                            "product_type": {
                                "service_type": null,
                                "used_for_provisioning": true,
                                "alternative_code": "S",
                                "udr_type": null,
                                "composition_method": "FLAT",
                                "name": "SMARTCARD",
                                "description": "SMARTCARD",
                                "id": "D6BE0209EC0149989A89972CE889DF8B",
                                "classification": "PHYSICALGOODS",
                                "physical_good_type": "TRACEABLE"
                            },
                            "alternative_code": "S",
                            "description": "Smartcard",
                            "id": "4F656ED5DAC44168B0805227881202CD",
                            "priority_level": null
                        },
                        "alternative_code": "534534534",
                        "serial_number": "534534534",
                        "id": "B754F53C66AE4C5395B0E69659B24618",
                        "state": "EFFECTIVE"
                    },
                    "id": "90EC01856F41428390F0B112C494AD16"
                },
                {
                    "installed_item": {
                        "product": {
                            "code": "Set-top-box",
                            "product_type": {
                                "service_type": null,
                                "used_for_provisioning": true,
                                "alternative_code": "STB",
                                "udr_type": null,
                                "composition_method": "FLAT",
                                "name": "SET TOP BOX",
                                "description": "SET TOP BOX",
                                "id": "E8BA9A6F34A24019A89892D5B3ACD9DF",
                                "classification": "PHYSICALGOODS",
                                "physical_good_type": "TRACEABLE"
                            },
                            "alternative_code": "STB",
                            "description": "Set-top-box",
                            "id": "D613415339C14975B28BB4FC11598E93",
                            "priority_level": null
                        },
                        "alternative_code": "stbns0001113",
                        "serial_number": "stbns0001113",
                        "id": "37EE9CAD2F3B4ACCB919A6B7E8BE9B33",
                        "state": "EFFECTIVE"
                    },
                    "id": "F0AB48E56BED4C54B1DE57F430CAF65A"
                }
            ],
            "location": {
                "apartment_number": "121",
                "care_of": null,
                "country": {
                    "alternative_code": "USA",
                    "three_character_code": "USA",
                    "name": "UNITED STATES OF AMERICA",
                    "id": "127",
                    "two_character_code": "US"
                },
                "municipality": null,
                "type": "HOME",
                "udf_date_2": null,
                "udf_date_1": null,
                "street_name": "57th and 7th ",
                "udf_date_4": null,
                "udf_date_3": null,
                "udf_float_3": null,
                "udf_float_4": null,
                "po_box_postal_code": null,
                "udf_string_15": null,
                "udf_string_16": null,
                "udf_string_13": null,
                "udf_string_14": null,
                "udf_string_11": null,
                "udf_string_12": null,
                "id": "20BB61053142444EAF2740E07ECD9495",
                "state": "Active",
                "udf_string_10": null,
                "floor": 12,
                "udf_float_1": null,
                "udf_float_2": null,
                "area": "Hell's Kitchen",
                "udf_string_2": null,
                "udf_string_3": null,
                "udf_string_4": null,
                "udf_string_5": null,
                "udf_string_1": null,
                "po_box": null,
                "town_city": "New York",
                "district": null,
                "street_number": "4012",
                "postal_code": "1212",
                "udf_string_6": null,
                "udf_string_7": null,
                "udf_string_8": null,
                "udf_string_9": null
            },
            "category": null,
            "expected_completion_date": "2016-10-13T06:34:26"
        }
    ],
    "status": {
        "code": "OK",
        "description": "",
        "message": ""
    }
}
 Example 2

HTTP Method: GET

 

Request:

Response:

{
    "data": [
        {
            "number": "J00000430",
            "description": null,
            "id": "D0415BB9C0B440769DD9D9DBDAFEEE67",
            "life_cycle_state": "COMPLETED"
        },
        {
            "number": "J00001009",
            "description": null,
            "id": "96F80DBB6709400493A88AE97327948B",
            "life_cycle_state": "COMPLETED"
        },
        {
            "number": "J00001008",
            "description": null,
            "id": "5414D47140414B4EA325EF285C6F5D09",
            "life_cycle_state": "CANCELLED"
        },
        {
            "number": "J00000452",
            "description": null,
            "id": "865709C0073D46DDB1D524B712DD8FCD",
            "life_cycle_state": "IN_PROGRESS"
        },
        {
            "number": "J00000613",
            "description": null,
            "id": "905A8867D968405290DFF4D27A82766E",
            "life_cycle_state": "CANCELLED"
        },
        {
            "number": "J00000434",
            "description": null,
            "id": "B786D588D995456C8DCA7E5BB8821D3A",
            "life_cycle_state": "IN_PROGRESS"
        },
        {
            "number": "J00000572",
            "description": null,
            "id": "EEB71BE6154F4B9DBE637E6BDF326524",
            "life_cycle_state": "DRAFT"
        },
        {
            "number": "J00000571",
            "description": null,
            "id": "5906B6CBBFC24625806F53378CB97FCD",
            "life_cycle_state": "DRAFT"
        },
        {
            "number": "J00000533",
            "description": null,
            "id": "D0CB4011B7174F8E87E223A2EE3C3D0C",
            "life_cycle_state": "DRAFT"
        },
        {
            "number": "J00000454",
            "description": null,
            "id": "8C4CB19A04AA4B8A91FC64C8C0B6D12E",
            "life_cycle_state": "COMPLETED"
        }
    ],
    "status": {
        "code": "OK",
        "description": "",
        "message": ""
    }
}