Disclaimer

 Homespot is a fictional retailer.  The Homespot demo scenario illustrates how you can use the CRM.COM software for Rewards for a retailer, a restaurant and a coffee store.  All persons portrayed in the demo are fictitious and any resemblance to real persons is purely coincidental.  Data and product names are also fictitious.

2. Introduction

Homespot is a large value-driven retailer in Cyprus with a passion for life at home. Homespot is the perfect place to spend some quality time with the whole family as it combines shopping, dining and entertainment for all ages.  It is essential for Homespot to facilitate purchases from repeat customers and establish a core audience of loyal customers in order to increase its profits but also to reduce its risk and increase the power of its position within the market of furniture and other home related goods. Therefore, the company wants to introduce reward offers that will have a significant impact on the customer’s decision making and spending.

3. Homespot

The Homespot store consists of the below:

• The main store with home goods
• A restaurant
• A cafeteria (Coffeespot)
• A kids area

4. Complete Solution

The Homespot demo includes the below:

• POS (Kounta)
  Online real time transactions through Kounta, a web-based electronic Point of Sale
• Web Portal
  Online rewards management for the rewards participant
• Mobile App
  eWallet and rewards management through a smartphone for the rewards participant

CRM.COM is integrated with leading POS, E-Commerce sites, Card Terminals via the CRM.COM Web API.

Note: More information on Kounta can be found here: www.kounta.com 

5.  Demo Flow

Visit https://my.kounta.com/login

Login using the below credentials:

info@crm.com

Crm.com*kounta

Click on POS

Select your user

Enter PIN (1111)

Add products to the cart

click Add Customer

Select the customer (Anna Georgiou)

Click Save

Click Checkout

Select payment

Print Receipt (or click No Thanks to skip)