Business Requirement

Company ZX has introduced new packages for OTT subscribers. The OTT packages include a plethora of PPV movies.

• These movies are charged for 5 euros when provided during 00:01 and 6:59 and for 10 euros if ordered for the rest of the hours.
• Older movies are charged for 3 euros, independent of the time
• In order to be able to order any PPV movies subscribers will first need to have PPV Service on their subscription and it needs to be effective.
• Movies ordered by subscribers who are VIPs then all the movies are for free 

Orders can be done via the customer's decoders or by calling at the Call Centre.

CRM.COM Solution

In order to meet the above requirement the following needs to be configured in the system

• Product Types ( Type Service Usage)
• Movies must be imported or created in the system with Usage Service Type
• Provider must be configured (provisioning ids for each OTT service should be defined
• Usage Service Catalog Definitions must be configured and activated
• Usage Service Catalogs must be created and include the movies to be made available
○ 1 Catalog for VIP subscribers
○ 1 Catalog for Normal subscribers 

• Configuration

  • Product Types

    Product Types	Classification	Physical Good Types	Service Type	Composition Method	Used For Provisioning
    Usage Services	Service		Usage	Flat	Yes
    Termed Services	Service		Termed	Flat	Yes

     

    Products

    Product	Type	VAT Rate	Information
    PPV service	Termed Services	10%	This service will be used to authorise the usage of addition of PPV movies on the subscription
    PPV movies			You will need to create one product per PPV movie you would like to make available. Usage service are not added in Price Plans but in Usage Service Catalogs.
    Lord Of the Rings 1	Usage Service	10%
    Serendipity	Usage Service	10%
    Limitless	Usage Service	10%

     

    
    

  • Provisioning Provider
     NagraVision Media Live has been used as an example

    Provisioning Provider	Provisioning Protocol	End Point	Username	Password	Encoding	Distributors	Services	Physical Goods
    Nagra Media Platform	Nagra Media Live Platform	http://ott.nagra.com/customer/VTV/api/smsservice_1.2?wsdl	Request password	Request password	UTF-8	Nagra Media Live Main	Define via Usage Service Catalogs	Thomson Decoders

  • Usage Service Catalog Definitions

    Life Cycle State	Allowed Attributes		Default Rates per usage service Type
    	Usage Service Types	Provisioning Providers	Service Type	Base Rate	Tiered Rate	Conditions
    Active	Usage Services	Nagra Media Live	Usage Services	10	5	Usage Start Time: 00:01 Usage End Time: 06:59

    
    

    Usage Service Catalog for Normal Subscribers

    Provisioning Provider	Validity	Usage Services
    		Usage Service	Base Rate	Provisioning ID	Tiered Rate	Conditions	Comments
    Nagra Media Live Platform	Always Valid	Lord of the Rings	10	1AQ8	5	Usage Start Time: 00:01 Usage End Time: 06:59	Usage Service details will be automatically set as defined in the definition. (Base Rate, Tiered Rate, Tiered Rate Conditions)
    		Limitless	10	1BQ1	5	Usage Start Time: 00:01 Usage End Time: 06:59	Usage Service details will be automatically set as defined in the definition. (Base Rate, Tiered Rate, Tiered Rate Conditions)
    		Serendipity (Old Movie)	5	1BQ4	Usage Service details will be automatically set as defined in the definition. (Base Rate, Tiered Rate, Tiered Rate Conditions) In this case you will need to update manually the Base Rate to 5 and remove any Tiered Rates set

     

    Usage Service Catalog for VIP Subscribers

     

    Provisioning Provider	Validity	Usage Services						Accounts Receivable Conditions
    		Usage Service	Base Rate	Provisioning ID	Tiered Rate	Conditions	Comments
    Nagra Media Live Platform	Always Valid	Lord of the Rings	0	1AQ8	0		Usage Service details will be automatically set as defined in the definition. (Base Rate, Tiered Rate, Tiered Rate Conditions) In this case you will need to update them all to 0 and remove Tiered Rates	Classification = VIP
    		Limitless	0	1BQ1	0		Usage Service details will be automatically set as defined in the definition. (Base Rate, Tiered Rate, Tiered Rate Conditions) In this case you will need to update them all to 0 and remove Tiered Rates
    		Serendipity (Old Movie)	0	1BQ4	0		Usage Service details will be automatically set as defined in the definition. (Base Rate, Tiered Rate, Tiered Rate Conditions) In this case you will need to update them all to 0 and remove Tiered Rates

• User Process
  Users can order PPV movies either by WEB API or by calling at the Call Centre. If the order is done via a call then the agent will need to proceed with the following
  • Find the Subscription
  • Confirm the subscription has the PPV Service (Termed Service) and it is effective. (If the service is not on the subscription then it should be added using Add Effective Services action.
    Note: The service needs to be distributed on the distributor of the configured provider as defined in the Usage Service Catalog 
  • Once the PPV service is added then the user should open modal for action Add Service Usage
    • The distributor related to the configured Provider must be selected
    • Search for the available PPV movies
      If the order is not to be executed directly, then first select the scheduled date, so that the correct PPV movie list is populated 
    • Select the PPV movie that the subscriber wants to order
    • Provide information to be added on the UDR to be created (and which will be used for the Billing of the movie)
    • Submit the action