Deactivating Prepaid Subscriptions

The process deactivates subscriptions that have been designated by the prepaid billing run due to insufficient funds.  Prepaid subscriptions can be deactivated based on the Day or Day and Hour on which they were initially activated.   Subscribers can stop the deactivation by making a payment to cover all service expenses.

Configuring and executing prepaid subscription deactivation process

The deactivation process is configured once and scheduled to be executed on a recurring basis, depending on business needs, according to the scheduling and throttling settings.

To create and execute the deactivation process:

1. Navigate to Deactivate Prepaid Subscriptions and click on NEW in the Actions menu of the Summary or Data Entry page.
2. Provide the required values (see 'Deactivate prepaid subscription process fields table') and SAVE the process.
   Provide scheduling and set up throttling settings to separate subscriptions into groups for deactivation.
3. Use the Actions menu to SUBMIT the process.
   A job is created and sent to the scheduler to be executed. If the process is recurring, the next deactivation job is scheduled when the current one is completed.

Deactivate prepaid subscription process fields

 Mandatory   Configurable 

Main Information
Life Cycle State: Can be 'Effective' or 'Not effective'. Only 'Effective' definitions can be submitted for execution. Deactivation Method: select whether prepaid subscriptions should be deactivated based on the Day or Day and Hour on which they were initially activated.  If the deactivation method is set to 'Day', a service marked for deactivation will be deactivated by the run, no matter what time it was initially activated on. If the deactivation method is set to 'Day and Hour', a service marked for deactivation will not be deactivated if the run is executed before the time of day on which the service was initially activated. Logging Method: select whether the Process Run Log will display the runs Processed with Errors or Processed Successfully and with Errors.
Input Settings
Subscription Action/Sub-action Type: the selected deactivation type will be applied on the deactivated subscription or service.  A default action type is assigned, if one is not configured.
Criteria
The accounts receivable classification criteria that result in a deactivation.  If none are specified, all classifications are considered.
Process Runs
Deactivation Run Information: Displays the runs that were executed for the specific definition and the subscriptions that were deactivated. In case of an error, an error code and description are displayed.