Products are a list of physical goods or services which can be used by any type of business transaction within CRM.COM software. Products are classified into services and physical goods:
- Service: an intangible commodity which is offered to consumers, such as telephony, TV channels, repairs, installations, deliveries etc. In most of the cases the consumer does not have an exclusive ownership of the service that was purchased. Services can be one off or recurring.
- Physical Good: a tangible commodity which is offered to consumers, such as cameras, decoders, magazines etc. In most of the cases the consumer has an exclusive ownership of the good that was purchased. Physical goods can be traceable or not traceable.