Available from CRM.COM R9.0.0

GET alerts/show

This method returns information related with an alert. A single alert is returned by each call

Resource URL

Parameters

Name

Type

Description

token

String

The token retrieved from the login method

alert_identifier

(mandatory)

Alert Identifier

The identifier of the alert that should be returned as a result. The allowed alert Identifier fields are the following:

Name

Type

Description

id

(semi-optional)

String

The ID of the alert

number

(semi-optional)

String

The number of the alert

fields_set

(optional)

List of Strings, comma separated

A list of fields that should be included in the results. If not specified then all the available fields will be returned

Restrictions

It is mandatory to specify one of the semi-optional parameters. Only one of those parameters is allowed to be specified.

Response Data

Name	Type	Description
id	String	The ID of the retrieved alert
number	String	The number of the retrieved alert
life_cycle_state	String	The life cycle state of the retrieved alert which can be SUCCESSFUL or REJECTED
type	String	The type of the retrieved alert which can be EMAIL or SMS
entity	String	The name of the entity that was communicated through the alert. The supported entities are the following: ACCOUNTSRECEIVABLE ACTIVITIES ADHOCDISCOUNT CONTACTINFORMATION CREDITNOTES INVOICES INVOICECANCELLATIONS JOBS LEADS PAYMENTS PAYMENTCANCELLATIONS REFUNDS REWARDOFFERS SERVICEREQUESTS SUBSCRIPTIONS WALLETS WALLETTRANSACTIONS WRITEOFFS REWARDOFFERS entity is available from CRM.COM R11.0.0 LEADS entity is available from CRM.COM R14.0.0 ACCOUNTSRECEIVABLE, ADHOCDISCOUNT, CONTACTINFORMATION, CREDITNOTES, INVOICES, INVOICECANCELLATIONS, PAYMENTS, PAYMENTCANCELLATIONS, REFUNDS, WALLETS, WALLETTRANSACTIONS, WRITEOFFS are available from CRM.COM R14.1.0
entity_id	String	The ID of the entity that was communicated through the alert
subject	String	The subject of the retrieved alert. This is applicable only if the type is EMAIL
content	String	The content of the retrieved alert
recipient_email_address	String	The email address of the recipient. This is applicable only if the type is EMAIL
recipient_phone_number	Number	The phone number of the recipient. This is applicable only if the type is SMS
error_code	String	The code of the error that occurred while sending the alert. This is applicable only for rejected alerts
error_description	String	The description of the error that occurred while sending the alert. This is applicable only for rejected alerts
recipient	User Object	The recipient user of the retrieved alert
alert_definition	Alert Definition Object	The alert definition that was used to send the alert
workflow_rule	Workflow Rule Object	The workflow rule that triggered the alert
log_information	Log Information Object	The log information of the retrieved alert

Referred Objects Response Data

user object response data

Name	Type	Description
id	String	The ID of the retrieved user
username	String	The user name of the retrieved user
person_name	String	The full name of the retrieved user
email	String	The email of the retrieved user

alert_definition object response data

Name	Type	Description
id	String	The ID of the retrieved alert definition
alternative_code	String	The alternative code of the retrieved alert definition
name	String	The name of the retrieved alert definition
life_cycle_state	String	The life cycle state of the retrieved alert definition. The supported life cycle states are EFFECTIVE or NOT_EFFECTIVE
type	String	The type of the alert definition which can be EMAIL or SMS

workflow_rule object response data

Name	Type	Description
id	String	The ID of the retrieved workflow rule
alternative_code	String	The alternative code of the retrieved workflow rule
name	String	The name of the retrieved workflow rule
life_cycle_state	String	The life cycle state of the retrieved workflow rule. The supported life cycle states are EFFECTIVE or NOT_EFFECTIVE

log_information object response data

Name	Type	Description
created_date	Date	The date that the retrieved record was created
updated_date	Date	The last date that the retrieved record was updated
created_by_unit	Unit Object	The unit that created the retrieved record From CRM.COM R14.1.0 and onward, group_name and community_name attributes will be returned as empty, if the related legacy compatibility setting is disabled Deprecated from CRM.COM R18.0.0
created_by_business_unit	Unit Object	The unit that created the retrieved record From CRM.COM R14.1.0 and onward, group_name and community_name attributes will be returned as empty, if the related legacy compatibility setting is disabled Available from CRM.COM R18.0.0
created_by_user	User Object	The user that created the retrieved record From CRM.COM R14.1.0 and onward, person_name and email attributes will be returned as empty, if the related legacy compatibility setting is disabled
updated_by_unit	Unit Object	The last unit that updated the retrieved record From CRM.COM R14.1.0 and onward, group_name and community_name attributes will be returned as empty, if the related legacy compatibility setting is disabled Deprecated from CRM.COM R18.0.0
updated_by_business_unit	Unit Object	The last unit that updated the retrieved record Available from CRM.COM R18.0.0
updated_by_user	User Object	The last user that updated the retrieved record From CRM.COM R14.1.0 and onward, person_name and email attributes will be returned as empty, if the related legacy compatibility setting is disabled

Referred Objects Response Data

unit object response data

Name	Type	Description
id	String	The ID of the retrieved unit
name	String	The name of the retrieved unit
group_name	String	The name of the group that the retrieved unit belongs to
community_name	String	The name of the community that the retrieved unit belongs to
alternative_code	String	The alternative code of the retrieved unit
description	String	The description of the retrieved unit

business unit object response data

Name	Type	Description
id	String	The ID of the retrieved business unit
name	String	The name of the retrieved business unit
code	String	The code of the retrieved business unit
unified_code	String	The unified code of the retrieved business unit
description	String	The description of the retrieved business unit
parent_business_unit_name	String	The name of the parent business unit that the retrieved business unit belongs to

user object response data

Name	Type	Description
id	String	The ID of the retrieved user
username	String	The user name of the retrieved user
person_name	String	The full name of the retrieved user
email	String	The email of the retrieved user

Examples

Example 1

HTTP Method: GET

Request:

Response:

GET alerts/list

This method returns information related with alerts having specific attributes. Multiple alerts are returned by each call.

Resource URL

Parameters

Name

Type

Description

token

String

The token retrieved from the login method

recipient_identifier
(semi-optional)

Recipient Identifier

The identifier of the recipient related with the alerts that should be returned as a result. The allowed recipient identifier fields are the following:

Name

Type

Description

id

(semi-optional)

String

The ID of the user

username

(semi-optional)

String

The username of the user

alert_definition_identifier

(semi-optional)

Alert Definition Identifier

The identifier of the alert definition related with the alerts that should be returned as a result. The allowed alert definition identifier fields are the following:

Name

Type

Description

id

(semi-optional)

String

The ID of the alert definition

name

(semi-optional)

String

The name of the alert definition

alternative_code

(semi-optional)

String

The alternative code of the alert definition

workflow_rule_identifier

(semi-optional)

Workflow Rule Identifier

The identifier of the workflow rule that triggered the alerts that should be returned as a result. The allowed workflow rule identifier fields are the following:

Name

Type

Description

id

(semi-optional)

String

The ID of the workflow rule

name

(semi-optional)

String

The name of the workflow rule

alternative_code

(semi-optional)

String

The alternative code of the workflow rule

entity

(semi-optional)

String

The name of the entity related with the alerts that should be returned as a result. The supported entities are the following:

ACTIVITIES

entity_id

(semi-optional)

String

The ID of the entity related with the alerts that should be returned as a result

recipient_email_address

(optional)

String

The email address of the recipient related with the alerts that should be returned as a result

recipient_phone_number

(optional)

String

The phone number of the recipient related with the alerts that should be returned as a result

life_cycle_state

(optional)

String

The life cycle state of the alerts that should be returned as a result. The supported options are SUCCESSFUL or REJECTED

created_date

(optional)

Date

The created date of the alerts that should be returned as a result.

fields_set
(optional)

List of Strings, comma separated

A list of fields that should be included in the results. If not specified then all the available fields will be returned

Restrictions

It is mandatory to specify at least one of the semi-optional parameters. Multiple of those parameters are allowed to be specified.

Response Data

Name	Type	Description
id	String	The ID of the retrieved alert
number	String	The number of the retrieved alert
life_cycle_state	String	The life cycle state of the retrieved alert which can be SUCCESSFUL or REJECTED
type	String	The type of the retrieved alert which can be EMAIL or SMS
entity	String	The name of the entity that was communicated through the alert. The supported entities are the following: ACCOUNTSRECEIVABLE ACTIVITIES ADHOCDISCOUNT CONTACTINFORMATION CREDITNOTES INVOICES INVOICECANCELLATIONS JOBS LEADS PAYMENTS PAYMENTCANCELLATIONS REFUNDS REWARDOFFERS SERVICEREQUESTS SUBSCRIPTIONS WALLETS WALLETTRANSACTIONS WRITEOFFS REWARDOFFERS entity is available from CRM.COM R11.0.0 LEADS entity is available from CRM.COM R14.0.0 ACCOUNTSRECEIVABLE, ADHOCDISCOUNT, CONTACTINFORMATION, CREDITNOTES, INVOICES, INVOICECANCELLATIONS, PAYMENTS, PAYMENTCANCELLATIONS, REFUNDS, WALLETS, WALLETTRANSACTIONS, WRITEOFFS are available from CRM.COM R14.1.0
entity_id	String	The ID of the entity that was communicated through the alert
subject	String	The subject of the retrieved alert. This is applicable only if the type is EMAIL
content	String	The content of the retrieved alert
recipient_email_address	String	The email address of the recipient. This is applicable only if the type is EMAIL
recipient_phone_number	Number	The phone number of the recipient. This is applicable only if the type is SMS
error_code	String	The code of the error that occurred while sending the alert. This is applicable only for rejected alerts
error_description	String	The description of the error that occurred while sending the alert. This is applicable only for rejected alerts
recipient	User Object	The recipient user of the retrieved alert
alert_definition	Alert Definition Object	The alert definition that was used to send the alert
workflow_rule	Workflow Rule Object	The workflow rule that triggered the alert
log_information	Log Information Object	The log information of the retrieved alert

Referred Objects Response Data

user object response data

Name	Type	Description
id	String	The ID of the retrieved user
username	String	The user name of the retrieved user
person_name	String	The full name of the retrieved user
email	String	The email of the retrieved user

alert_definition object response data

Name	Type	Description
id	String	The ID of the retrieved alert definition
alternative_code	String	The alternative code of the retrieved alert definition
name	String	The name of the retrieved alert definition
life_cycle_state	String	The life cycle state of the retrieved alert definition. The supported life cycle states are EFFECTIVE or NOT_EFFECTIVE
type	String	The type of the alert definition which can be EMAIL or SMS

workflow_rule object response data

Name	Type	Description
id	String	The ID of the retrieved workflow rule
alternative_code	String	The alternative code of the retrieved workflow rule
name	String	The name of the retrieved workflow rule
life_cycle_state	String	The life cycle state of the retrieved workflow rule. The supported life cycle states are EFFECTIVE or NOT_EFFECTIVE

log_information object response data

Name	Type	Description
created_date	Date	The date that the retrieved record was created
updated_date	Date	The last date that the retrieved record was updated
created_by_unit	Unit Object	The unit that created the retrieved record From CRM.COM R14.1.0 and onward, group_name and community_name attributes will be returned as empty, if the related legacy compatibility setting is disabled Deprecated from CRM.COM R18.0.0
created_by_business_unit	Unit Object	The unit that created the retrieved record From CRM.COM R14.1.0 and onward, group_name and community_name attributes will be returned as empty, if the related legacy compatibility setting is disabled Available from CRM.COM R18.0.0
created_by_user	User Object	The user that created the retrieved record From CRM.COM R14.1.0 and onward, person_name and email attributes will be returned as empty, if the related legacy compatibility setting is disabled
updated_by_unit	Unit Object	The last unit that updated the retrieved record From CRM.COM R14.1.0 and onward, group_name and community_name attributes will be returned as empty, if the related legacy compatibility setting is disabled Deprecated from CRM.COM R18.0.0
updated_by_business_unit	Unit Object	The last unit that updated the retrieved record Available from CRM.COM R18.0.0
updated_by_user	User Object	The last user that updated the retrieved record From CRM.COM R14.1.0 and onward, person_name and email attributes will be returned as empty, if the related legacy compatibility setting is disabled

Referred Objects Response Data

unit object response data

Name	Type	Description
id	String	The ID of the retrieved unit
name	String	The name of the retrieved unit
group_name	String	The name of the group that the retrieved unit belongs to
community_name	String	The name of the community that the retrieved unit belongs to
alternative_code	String	The alternative code of the retrieved unit
description	String	The description of the retrieved unit

business unit object response data

Name	Type	Description
id	String	The ID of the retrieved business unit
name	String	The name of the retrieved business unit
code	String	The code of the retrieved business unit
unified_code	String	The unified code of the retrieved business unit
description	String	The description of the retrieved business unit
parent_business_unit_name	String	The name of the parent business unit that the retrieved business unit belongs to

user object response data

Name	Type	Description
id	String	The ID of the retrieved user
username	String	The user name of the retrieved user
person_name	String	The full name of the retrieved user
email	String	The email of the retrieved user

Examples

Example 1

HTTP Method: GET

Request:

Response:

POST alerts/resend

This method is used to re-send rejected alerts. This method is applicable only on rejected alerts. A single alert can be re-send through this method

Resource URL

Parameters

Name

Type

Description

token

String

The token retrieved from the login method

alert_identifier

(mandatory)

Alert Identifier

The identifier of the alert that should be send again. The allowed alert Identifier fields are the following:

Name

Type

Description

id

(semi-optional)

String

The ID of the alert

number

(semi-optional)

String

The number of the alert

Note that only rejected alerts can be specified in this method.

Restrictions

It is mandatory to specify one of the semi-optional parameters. Only one of those parameters is allowed to be specified.

Response Data

Name	Type	Description
id	String	The ID of the retrieved alert
number	String	The number of the retrieved alert
life_cycle_state	String	The life cycle state of the retrieved alert which can be SUCCESSFUL or REJECTED
type	String	The type of the retrieved alert which can be EMAIL or SMS
entity	String	The name of the entity that was communicated through the alert. The supported entities are the following: ACCOUNTSRECEIVABLE ACTIVITIES ADHOCDISCOUNT CONTACTINFORMATION CREDITNOTES INVOICES INVOICECANCELLATIONS JOBS LEADS PAYMENTS PAYMENTCANCELLATIONS REFUNDS REWARDOFFERS SERVICEREQUESTS SUBSCRIPTIONS WALLETS WALLETTRANSACTIONS WRITEOFFS REWARDOFFERS entity is available from CRM.COM R11.0.0 LEADS entity is available from CRM.COM R14.0.0 ACCOUNTSRECEIVABLE, ADHOCDISCOUNT, CONTACTINFORMATION, CREDITNOTES, INVOICES, INVOICECANCELLATIONS, PAYMENTS, PAYMENTCANCELLATIONS, REFUNDS, WALLETS, WALLETTRANSACTIONS, WRITEOFFS are available from CRM.COM R14.1.0
entity_id	String	The ID of the entity that was communicated through the alert
subject	String	The subject of the retrieved alert. This is applicable only if the type is EMAIL
content	String	The content of the retrieved alert
recipient_email_address	String	The email address of the recipient. This is applicable only if the type is EMAIL
recipient_phone_number	Number	The phone number of the recipient. This is applicable only if the type is SMS
error_code	String	The code of the error that occurred while sending the alert. This is applicable only for rejected alerts
error_description	String	The description of the error that occurred while sending the alert. This is applicable only for rejected alerts
recipient	User Object	The recipient user of the retrieved alert
alert_definition	Alert Definition Object	The alert definition that was used to send the alert
workflow_rule	Workflow Rule Object	The workflow rule that triggered the alert
log_information	Log Information Object	The log information of the retrieved alert

Referred Objects Response Data

user object response data

Name	Type	Description
id	String	The ID of the retrieved user
username	String	The user name of the retrieved user
person_name	String	The full name of the retrieved user
email	String	The email of the retrieved user

alert_definition object response data

Name	Type	Description
id	String	The ID of the retrieved alert definition
alternative_code	String	The alternative code of the retrieved alert definition
name	String	The name of the retrieved alert definition
life_cycle_state	String	The life cycle state of the retrieved alert definition. The supported life cycle states are EFFECTIVE or NOT_EFFECTIVE
type	String	The type of the alert definition which can be EMAIL or SMS

workflow_rule object response data

Name	Type	Description
id	String	The ID of the retrieved workflow rule
alternative_code	String	The alternative code of the retrieved workflow rule
name	String	The name of the retrieved workflow rule
life_cycle_state	String	The life cycle state of the retrieved workflow rule. The supported life cycle states are EFFECTIVE or NOT_EFFECTIVE

log_information object response data

Name	Type	Description
created_date	Date	The date that the retrieved record was created
updated_date	Date	The last date that the retrieved record was updated
created_by_unit	Unit Object	The unit that created the retrieved record From CRM.COM R14.1.0 and onward, group_name and community_name attributes will be returned as empty, if the related legacy compatibility setting is disabled Deprecated from CRM.COM R18.0.0
created_by_business_unit	Unit Object	The unit that created the retrieved record From CRM.COM R14.1.0 and onward, group_name and community_name attributes will be returned as empty, if the related legacy compatibility setting is disabled Available from CRM.COM R18.0.0
created_by_user	User Object	The user that created the retrieved record From CRM.COM R14.1.0 and onward, person_name and email attributes will be returned as empty, if the related legacy compatibility setting is disabled
updated_by_unit	Unit Object	The last unit that updated the retrieved record From CRM.COM R14.1.0 and onward, group_name and community_name attributes will be returned as empty, if the related legacy compatibility setting is disabled Deprecated from CRM.COM R18.0.0
updated_by_business_unit	Unit Object	The last unit that updated the retrieved record Available from CRM.COM R18.0.0
updated_by_user	User Object	The last user that updated the retrieved record From CRM.COM R14.1.0 and onward, person_name and email attributes will be returned as empty, if the related legacy compatibility setting is disabled

Referred Objects Response Data

unit object response data

Name	Type	Description
id	String	The ID of the retrieved unit
name	String	The name of the retrieved unit
group_name	String	The name of the group that the retrieved unit belongs to
community_name	String	The name of the community that the retrieved unit belongs to
alternative_code	String	The alternative code of the retrieved unit
description	String	The description of the retrieved unit

business unit object response data

Name	Type	Description
id	String	The ID of the retrieved business unit
name	String	The name of the retrieved business unit
code	String	The code of the retrieved business unit
unified_code	String	The unified code of the retrieved business unit
description	String	The description of the retrieved business unit
parent_business_unit_name	String	The name of the parent business unit that the retrieved business unit belongs to

user object response data

Name	Type	Description
id	String	The ID of the retrieved user
username	String	The user name of the retrieved user
person_name	String	The full name of the retrieved user
email	String	The email of the retrieved user

Examples

Example 1

HTTP Method: POST

Request:

Body:

Response:

POST alerts/delete

This method is used to delete successful or rejected alerts. A single alert can be deleted through this method

Resource URL

Parameters

Name

Type

Description

token

String

The token retrieved from the login method

alert_identifier

(mandatory)

Alert Identifier

The identifier of the alert that should be deleted. The allowed alert Identifier fields are the following:

Name

Type

Description

id

(semi-optional)

String

The ID of the alert

number

(semi-optional)

String

The number of the alert

Restrictions

It is mandatory to specify one of the semi-optional parameters. Only one of those parameters is allowed to be specified.

Response Data

Name	Type	Description
id	String	The ID of the retrieved alert
number	String	The number of the retrieved alert
life_cycle_state	String	The life cycle state of the retrieved alert which can be SUCCESSFUL or REJECTED
type	String	The type of the retrieved alert which can be EMAIL or SMS
entity	String	The name of the entity that was communicated through the alert. The supported entities are the following: ACCOUNTSRECEIVABLE ACTIVITIES ADHOCDISCOUNT CONTACTINFORMATION CREDITNOTES INVOICES INVOICECANCELLATIONS JOBS LEADS PAYMENTS PAYMENTCANCELLATIONS REFUNDS REWARDOFFERS SERVICEREQUESTS SUBSCRIPTIONS WALLETS WALLETTRANSACTIONS WRITEOFFS REWARDOFFERS entity is available from CRM.COM R11.0.0 LEADS entity is available from CRM.COM R14.0.0 ACCOUNTSRECEIVABLE, ADHOCDISCOUNT, CONTACTINFORMATION, CREDITNOTES, INVOICES, INVOICECANCELLATIONS, PAYMENTS, PAYMENTCANCELLATIONS, REFUNDS, WALLETS, WALLETTRANSACTIONS, WRITEOFFS are available from CRM.COM R14.1.0
entity_id	String	The ID of the entity that was communicated through the alert
subject	String	The subject of the retrieved alert. This is applicable only if the type is EMAIL
content	String	The content of the retrieved alert
recipient_email_address	String	The email address of the recipient. This is applicable only if the type is EMAIL
recipient_phone_number	Number	The phone number of the recipient. This is applicable only if the type is SMS
error_code	String	The code of the error that occurred while sending the alert. This is applicable only for rejected alerts
error_description	String	The description of the error that occurred while sending the alert. This is applicable only for rejected alerts
recipient	User Object	The recipient user of the retrieved alert
alert_definition	Alert Definition Object	The alert definition that was used to send the alert
workflow_rule	Workflow Rule Object	The workflow rule that triggered the alert
log_information	Log Information Object	The log information of the retrieved alert

Referred Objects Response Data

user object response data

Name	Type	Description
id	String	The ID of the retrieved user
username	String	The user name of the retrieved user
person_name	String	The full name of the retrieved user
email	String	The email of the retrieved user

alert_definition object response data

Name	Type	Description
id	String	The ID of the retrieved alert definition
alternative_code	String	The alternative code of the retrieved alert definition
name	String	The name of the retrieved alert definition
life_cycle_state	String	The life cycle state of the retrieved alert definition. The supported life cycle states are EFFECTIVE or NOT_EFFECTIVE
type	String	The type of the alert definition which can be EMAIL or SMS

workflow_rule object response data

Name	Type	Description
id	String	The ID of the retrieved workflow rule
alternative_code	String	The alternative code of the retrieved workflow rule
name	String	The name of the retrieved workflow rule
life_cycle_state	String	The life cycle state of the retrieved workflow rule. The supported life cycle states are EFFECTIVE or NOT_EFFECTIVE

log_information object response data

Name	Type	Description
created_date	Date	The date that the retrieved record was created
updated_date	Date	The last date that the retrieved record was updated
created_by_unit	Unit Object	The unit that created the retrieved record From CRM.COM R14.1.0 and onward, group_name and community_name attributes will be returned as empty, if the related legacy compatibility setting is disabled Deprecated from CRM.COM R18.0.0
created_by_business_unit	Unit Object	The unit that created the retrieved record From CRM.COM R14.1.0 and onward, group_name and community_name attributes will be returned as empty, if the related legacy compatibility setting is disabled Available from CRM.COM R18.0.0
created_by_user	User Object	The user that created the retrieved record From CRM.COM R14.1.0 and onward, person_name and email attributes will be returned as empty, if the related legacy compatibility setting is disabled
updated_by_unit	Unit Object	The last unit that updated the retrieved record From CRM.COM R14.1.0 and onward, group_name and community_name attributes will be returned as empty, if the related legacy compatibility setting is disabled Deprecated from CRM.COM R18.0.0
updated_by_business_unit	Unit Object	The last unit that updated the retrieved record Available from CRM.COM R18.0.0
updated_by_user	User Object	The last user that updated the retrieved record From CRM.COM R14.1.0 and onward, person_name and email attributes will be returned as empty, if the related legacy compatibility setting is disabled

Referred Objects Response Data

unit object response data

Name	Type	Description
id	String	The ID of the retrieved unit
name	String	The name of the retrieved unit
group_name	String	The name of the group that the retrieved unit belongs to
community_name	String	The name of the community that the retrieved unit belongs to
alternative_code	String	The alternative code of the retrieved unit
description	String	The description of the retrieved unit

business unit object response data

Name	Type	Description
id	String	The ID of the retrieved business unit
name	String	The name of the retrieved business unit
code	String	The code of the retrieved business unit
unified_code	String	The unified code of the retrieved business unit
description	String	The description of the retrieved business unit
parent_business_unit_name	String	The name of the parent business unit that the retrieved business unit belongs to

user object response data

Name	Type	Description
id	String	The ID of the retrieved user
username	String	The user name of the retrieved user
person_name	String	The full name of the retrieved user
email	String	The email of the retrieved user

Examples

Example 1

HTTP Method: POST

Request:

Body:

Response: