CRM.COM uses Firebase to send in-app push notifications to the app.
Here’s a step-by-step guide to creating a Firebase account, setting up a project and configuring the Firebase integration in CRM.COM.
If you plan to develop your own app instead of using the CRM.COM Release app, you can still use this guide to create your Firebase account but skip the items marked with a ⭐.
Step 1 - Create a Firebase Account
Go to the Firebase website: Visit https://firebase.google.com .
Sign in or create a Google account: You’ll need a Google account to use Firebase. If you already have one, sign in. Otherwise, create a new Google account first.
Access the Firebase console: Once logged in, click on the Go to Console button in the upper right corner of the Firebase homepage.
Step 2 - Create a Firebase Project
Set up a new project
In the Firebase Console, click on Add project or Create a project.
Name your project
Enter a name for your project. This name will be displayed in the Firebase Console and will be used to identify your project in Firebase services.
Click Continue after naming your project.
Set up Google Analytics (optional)
Firebase allows you to enable Google Analytics for free, which can provide valuable insights into app usage.
You can choose to enable or disable this option. If you enable it, you’ll need to set up your Google Analytics account preferences.
Click Continue.
Review and create the project
Firebase will show a summary of your project setup options.
Click Create project. Firebase will take a few moments to set everything up.
Once done, click Continue to be taken to your new Firebase project’s dashboard.
Step 3 - Add an App to Your Firebase Project
You must connect a mobile or web app to Firebase, you can do so by following these steps within your project dashboard:
Select your platform
Choose iOS, Android, or Web based on the app you want to integrate with Firebase.
Register your app
Follow the setup steps specific to your chosen platform, including registering your app and downloading the necessary configuration files (e.g.,
google-services.jsonfor Android orGoogleService-Info.plistfor iOS). These files store essential metadata, such as API keys, project identifiers, and settings, allowing Firebase SDKs to connect your app to the right Firebase project.
Send the configuration files to CRM.COM ⭐
Send the Android and iOS configuration files you downloaded to CRM.COM at support@crm.com. We must build these into the apps we will send you for review.
Step 4 - Create a Firebase Service Account
Access Firebase console
Go to the Firebase Console.
Select your project
Navigate to Service Accounts
In the Project Settings, click the gear icon ⚙️ in the left-hand menu and select Project Settings.
Go to the Service Accounts tab.
Generate and save the Service Account key
In the Firebase Admin SDK section, click Generate new private key.
A confirmation dialogue will appear. Click Generate Key to confirm.
A JSON file containing your service account credentials will be downloaded automatically. Save this file securely, as it provides access to your Firebase project.
You must upload this file in the next step when configuring the Firebase integration in CRM.COM to authenticate Firebase Admin SDK. ⭐
Step 5 - Complete the Firebase Configuration in CRM.COM
Once you have created your Firebase project, you must complete the Firebase integration setup in CRM.COM.
Firebase configuration in CRM.COM
Sign in to the back-end system and navigate to Integrations via Platform > Integrations > Firebase.
Click on Setup and provide a name for your Firebase integration.
Select Manage and provide the project ID created in Firebase.
Click on More Actions and upload the JSON file you downloaded in step 4 above.
Enable your Firebase integration by selecting the Enable Integration button.
That’s it! You’ve successfully created a Firebase account, created a project and configured your Firebase integration in CRM.COM.