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List the events for which customers receive notifications
What information is included in these notifications?
3.3. Customer Service
Describe your customer service processes
Specify how you handle subscriber requests for installations, repairs, billing issues, etc.
Specify how you handle complaints
Specify how you handle support calls
Specify what type of information should be visible to Customer Service agents
Specify the most commonly performed actions (i.e create a new customer, order a subscription, settle a bill, use a voucher, upgrade/downgrade)
Specify the commonly used search criteria to identify customers (e.g. phone, email, ID number, subscription number, hardware serial number, etc.).
4. Provisioning
Do you require integration with a CAS or OTT?
Which services and devices are provisionable per integrator?
Which actions or commands are sent to each device?
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