Service Requests are requests from customers (physical persons or companies with a CRM.COM financial account) for information or a change. Service Requests can contain information on Physical Goods and Services, the resources required to deliver the Request and their Resolution before and after deliveryrequests are used to register problems that customers experience with their products and subscriptions and check whether the products are under warranty. Service request types support the responsible agent by predetermining the category, priority level and possible statuses of the fault.
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