• Multiple Communication Centre definitions Definitions can exist in the system, but each one should have a unique name Name and alternative codeAlternative Code
• Only one active one 'Active' Communication Centre definition Definition can exist at any given time

• If no active definition existsthere is no 'Active' Definition, then no Communication Centre processes can cannot be performedRules and restrictions specified in Communication Centre definition are applied using Communication Centre

• A definition Definition can be deleted as long as it is not the active one

• 'Active' one

• Not Applicable

Defines the maximum number of records that will be displayed in all of the Communication Centre's sections.

If not specified, no restrictions will be applied so all information of the corresponding entity will be displayed. If specified, then in all entity sections, the specified number of records will be displayed.

The default search operator that will be used on in Quick and Advanced Search. The options are:

• • =
  LIKE
  •  : Equal, an exact match is required

  • Like : Use the "%" in front or behind the text of what you would like to search, or just type the Beginning of the word without using '%'

The contact information Contact Information search field fields that will become available if enabled and will allow , once enabled, will be made available for searching for a contact. The supported search fields are the following:

• Full name
• First name
• Last name
• Middle name
• ID No.Number
• Social security No.Number
• Company name
• Company registration No.Number
• Company VAT registration No.Number
• Phone No.Number
• Email

For each field you can specify in which "search" it will be made The fields available and the order , by in which it they will appear on the searchin each Search can be specified.

• Quick Search
  • Quick Search Display Order
• Advanced Search

The address Address search fields that will become available if enabled and will allow , once enabled, will be made available for searching for a contact. The supported search fields are the following:

• Street name
• Street No.Number
• Area
• Town City
• District
• Municipality
• Postal codeCode
• PO boxBox
• PO box postal code

• Box Postal Code

The fields available and the order , by in which it they will appear on the searchin each Search can be specified.

• Quick Search
  • Quick Search Display Order
• Advanced Search

• Accounts Receivable Number
• Bill Number
• Wallet Number

• Status
  colour Green title Available from CRM.COM R10.0.0

The fields available and the order , by in which it they will appear on the searchin each Search can be specified.

• Quick Search
  • Quick Search Display Order
• Advanced Search

The subscription Subscription search fields that will become available if enabled and will allow , once enabled, will be made available for searching for a contact. The supported search fields are the following:

• Subscription Number
• Subscription installed item serial Number
• Subscription installed item alternative code

For each field you can specify in which "search" it will be made available and the order, by which it will appear on the searchThe fields available and the order in which they will appear in each Search can be specified.

• Quick Search
  • Quick Search Display Order
• Advanced Search

The Access Token search fields that, once enabled, will be made available for searching for a contact. The supported search fields are the following:

• Authentication code
• Identifier

The fields available and the order in which they will appear in each Search can be specified.

• Quick Search
  • Quick Search Display Order
• Advanced Search

The Rewards Participant search fields that, once enabled, will be made available for searching for a contact. The supported search fields are the following:

• Rewards Participant Number

The fields available and the order in which they will appear in each Search can be specified.

• Quick Search
  • Quick Search Display Order
• Advanced Search

The actions that are allowed to be used available through the communication centre action panel. The available actions areCommunication Centre Action panel:

• Log person informationPerson Information
• Log company informationCompany Information
• Create new accounts receivableNew Accounts Receivable
• Become subscriberSubscriber
• Pay a billBill
• Schedule an Activity
• Plan a Job
• Use Voucher
• Retrieve Voucher Secret Number
• Log a Communication
• Raise a Service Request
• Take a Lead
• Post a Payment

  Status
  colour Green title Available from CRM.COM R10.0.0

• Sign Up Rewards Participant

  Status
  colour Green title Available from CRM.COM R10.0.0

A selection box with the available CTI Providers. Depending on the selection of provider the relevant Relevant fields are available based on the selected Provider's required configuration settings. Available Providers are:

• Asterisk
• CRM.COM CTI Event Listener

  Status
  colour Yellow title Available from CRM.COM R11.0.0

It enables Enables or disables the CTI tool. If enabled, then the tool will be available within the Communication Centre for all users. If enabled the fields below become

Defines Determines whether CRM.COM will maintain logs regarding events received by Asterisk but not handled by CRM.COM. These events are not related to receiving or making calls. ie.eg. A redirection of a call event, from one agent to the another, made via the telephone system.

If selected these events are also kept registered in CRM.COM log file.