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This method returns information related with service requests. Multiple service requests are returned by each call |
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Name | Type | Description | ||||||
token | String | The token retrieved from the login method | ||||||
| accounts_receivable_identifier (semi-optional) | Accounts receivable identifier | The identifier of the account related with the service requests that should be returned as a result. The allowed account identifier fields are the following:
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type_identifier | Service request type identifier | The identifier of the service request type related with the service requests that should be returned as a result. The allowed service request type identifier fields are the following:
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caller_identifier (semi-optional) | Contact information identifier | The identifier of the caller related with the service requests that should be returned as a result. The allowed contact information identifier fields are the following:
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category_identifier (optional) | Service Request Category Identifier | The identifier of the category related with the service requests that should be returned as a result. The allowed service request category identifier fields are the following:
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urgency_level (optional) | String | The urgency level of the service request that should be returned as a result Applicable values are URGENCY1, URGENCY2, URGENCY3, CUSTOM1, CUSTOM2
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impact_level (optional) | String | The impact level of the service request that should be returned as a result Applicable values are IMPACT1, IMPACT2, IMPACT3, CUSTOM1, CUSTOM2
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priority_level (optional) | StringNumber | The priority level of the service requests that should be returned as a result Applicable values are 1, 2, 3, 4, 5, 6, 7, 8, 9, 10
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number_of_results (optional) | Number | The number of results that can be retrieved through each call
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offset (optional) | Number | Defines the number of entities that should be skipped from the results. If it is set to 0 then none results should be skipped, otherwise the results will begin from the provided offset number
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fields_set (optional) | List of Strings, comma separated | A list of fields that should be included in the results. If not specified then all the available fields will be returned |
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