Versions Compared

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

How

Businesses Can Use

businesses can use CRM.COM for Increased Repeat Revenue

CRM.COM is a SaaS platform for businesses wanting to focus on repeat loyal customer and increase recurring monetisation and retention. Simply, it allows you to introduce Subscriptions, Promotions, a Commerce Wallet and Community Commerce to your customers.

It offers all the tools needed to shift to sophisticated repeat selling to targeted identified customers. Uniquely, it provides a wallet based, global, multi-currency payment gateway as well as all the commerce products to power all your commerce to identified customers.

CRM.COM handles the entire repeat customer lifecycle: customer registration, introducing your own branded Wallet, targeted rewards and promotions, subscriptions and usage billing (from premium memberships to triple play billing), order management and engaging in B2B commerce to enhance your product offering.

Repeat Customer Monetisation and Retention

CRM.COM powers 100% of the technology and business model required to introduce monetised relationships, providing four products that can be set up as a stepped journey:

1

Identity Management

Onboard and manage your customers via ready made apps, capture their purchases, segment into micro-personas and streamline customer interactions through a complete CRM suite.

2

eWallets and Promotions

Introduce eWallets for enhanced digital payments and targeted value with commerce pools. Enjoy an advanced promotion engine and offer gift and topup passes, all crediting the wallets.

3

Subscriptions and Commerce

Enterprise-class subscription billing management and ordering with a powerful product catalogue and flexible pricing models for billing any product or service, whether it’s termed or usage-based.

4

Business Communities

Establish your B2B marketplace and aggregate products and promotions within the community of peer businesses. Enhance your brand and enrich your offerings through B2B collaborations.

CRM.COM provides ready made models and best practice across multiple industries:

video and media.png

Video & Media

Advanced monetisation for OTT and Media

Offer multiple subscription bundles with flexible pricing in a multi-currency, multi-country model. Apply advanced termed, one-off or usage billing, accept multiple payment methods and enhance subscriber retention with BI-driven promotions.

triple play and isp.png

Triple Play & ISPs

Enterprise class and TMForum compliant

Model all your services and bundles in our enterprise product catalogue. Increase revenue with multiple billing models, from usage-based  to subscription-based. Increase retention by establishing a B2B marketplace.

iot.png

IoT

Automate your end-to-end IoT operations

Everything you need to manage customer orders, from capturing to fulfilment. Advanced subscription and device management, for increased termed, one-off or usage billing revenue.

banking and fintech.png

Banking & FinTech

FinTech subscriptions and promotions

Blend subscriptions and bundled tiers into your product and fee structure and enjoy increased termed revenue. Introduce merchant-funded promotions to retain and grow your customer base and increase your payment and card product usage.

energy.png

Energy

Group and fleet monetisation

Powerful monetisation across all channels, company and franchise-owned. Apply usage billing for any energy product including eCharging, fuel and eServices for groups and customer segments such as fleets or SMEs.

retail and hospitality.png

Retail & Hospitality

Increase repeat commerce and retention

Transition from outdated loyalty programs to persona-driven eWallet-based rewards and promotions and embrace the repeat customer economy. Engage into direct commerce with your customers through amazing apps, subscriptions and eOrdering.