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Ecosystem Overview
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Software Capabilities Overview
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Basic Flow
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Call Center Screenshots
- Call center agents can search for an existing customer or register an new customer
Searching for an existing customer
Registering a new customer
- The agent can then take an order for that customer. Phones and addresses are automatically populated
- The agent can search for product by specifying the product name or can select the product by navigating through the main categories and secondary categories of the products
- The agent can select the characteristics of each product (milk, sugar, cream etc)
- The agent can preview the order before submitting it. On submission the expected completion date and time are recalculated based on sophisticated rules that are defined by the company
Website Screenshots
- Customer can login to the website and place an order through there
- The customer can navigate through the main categories and secondary categories of the products
- The customer can select the characteristics of each product (milk, sugar, cream etc) and add the product in his basket
- Once the customer has selected all the required products then he preview his basket and submit the order to either an already specify address or a new address
