Back to Communications Main Page
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Learn to configure Communication Queue External Systems |
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Table of Contents
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Navigating to Communication Queue External Systems
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CONFIGURATION > CRM APPLICATION > COMMUNICATIONS > SET UP COMMUNICATION QUEUE EXTERNAL SYSTEMS |
What are Communication Queue External Systems?
Communications Queue External Systems are used to define External Systems which can access and process information kept in the Communications Queue. External Systems are added on a Communication when it's created via Notification Runs, Provisioning Mail Runs or by the Web API.
Communications created via the user interface /wiki/spaces/WIP/pages/10008334Communication Data Entry page or through the /wiki/spaces/WIP/pages/10008339Communicate Entity Action, cannot be added External Systems.
- Navigate to Communication Queue External Systems and explore existing entries via the Summary page.
- Click on the link (Name or Number) of the entry of your interest to enter the Data Entry page and see more detail.
- Use the Actions Menu to create a NEW Communication Queue External Systems, modify (EDIT) or DELETE an existing one.
- Use the BACK to return to the Summary page and CANCEL to revert any unwanted changes made to the Communication Queue External Systems.
Check the Validations & Restrictions Table below for a list of available Actions when working with Communication Queue External Systems, including each Action's related validations and restrictions. View the Attributes Table for a comprehensive description of the Communication Queue External Systems fields.
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| Action | Validations | Restrictions |
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| Create |
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| Edit |
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| Delete |
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An * indicates a field is mandatory.
Name | Description | ||
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| Main Information | |||
Name* | The Name of the External System. | ||
Description | The Description of the External System. | ||
Alternative Code* | The alternative code of the External System. Unless otherwise specified, the codes for new External Systems default to the External System's Name initials in capital letters. | ||
| Message Character Count Limit | The maximum number of characters accepted by the External System when used to send a message.
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| Supported Media | |||
| Media | The Media that is supported by the Communication Entity. Available options are:
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| Allowed Organisational units | |||
| Allowed Organisational units | The Organisational Units that can assign the External System on Communications and Communication Templates. | ||
| Log Information | |||
| Log Information | The standard set of Log Details information available in all entities. | ||
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